Reviews
This profile includes reviews for Arcadia Power, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.26/5 stars
Average of 164 Customer Reviews
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Review fromBob L
Date: 07/31/2024
1 starWhen I signed up for the plan several years ago, I was told by my salesperson I would be on solar immediately. I am still not on solar. Arcadia salespeople are misinformed or are being disengenous to make sales. On several occasions, even after I signed up, other salespeople showed up trying to get me to join.They are telling people they are going onto solar immediately. They acted surprised when I told them I was not yet on solar.Review fromKenneth F
Date: 07/16/2024
1 starKenneth F
Date: 07/16/2024
A door to door representative caught me at home and told me of all the "wonderful benefits". When I told them I had a past due balance with the original supplier, he said, "No problem". A few weeks later I talk to a representative on the phone, and they told me I couldn't enroll in the program without paying the past due balance first. The next month, the used the autopay I set up to withdraw funds from my bank, despite the fact that I hadn't paid off the past due balance yet. I called to request they return my funds, the representative said they would forward a ticket to billing to see if they could stop/reverse the transaction. I called 2 days later to check in on the ticket, as I was told to, and the representative I talk to at that point said there was no way to undo the transaction and that the previous representative didn't know what they were talking about... The whole thing felt sketchy, so I dropped them, for all the lies and bs they put me through. I should have known never to trust a door to door *******.Arcadia Power, Inc.
Date: 12/17/2024
Hi *******. Thanks so much for sharing your honest feedback. ??We are sorry to hear of the poor experience you had with one of our door-to-door representatives. We would like to hear more about this incident if you are able to email ********************************* It is expected of our agents to represent Arcadia clearly so there is complete confidence in enrollment for our ******************************** is a climate crisis-fighting technology company that makes choosing clean energy an easy choice. It sounds like you may have been introduced to our Community Solar program, through which we securely manage utility bills and connect customers to local solar farms; as you mentioned, community solar is designed to save folks a bit of money. Customers keep a percentage of the solar credits they earn by subscribing to the solar farm, which lowers their annual energy costs. When you sign up for Arcadia and enroll in Community Solar, it may take a few months to see savings. With Community Solar, you may be on a waitlist for a project if you live in one of our eligible states. Once your project is completed and you are connected, youll typically start to see savings a few billing cycles later. We also do provide a three day ***** period between notifying you of your statement amount and charging you. However, during that time, you are also able to request that we delay your bill (you can also do this through your dashboard) or ask that we stop your payment entirely if you wish to pay your utility directly. We know flexibility is important, and we have done our best to provide that within our system. For more information that helps break down how community solar billing works, please feel free to explore this blog post: ***************************************************************** We hope this helps answer your concerns, but please do email our Customer Support team with any additional questions or call us at ************** M-F between 9am and 5pm EST well be more than happy to chat further about our Community Solar program. Were always here to help ensure our customers have the best energy experience, and wed really love to see what we can do to find a resolution for you. Thank you!Review fromJohn A
Date: 07/13/2024
1 starJohn A
Date: 07/13/2024
I signed up with Arcadia in ** and found no savings at all. The way they price and give credits is very vague IMO. So I wound up cancelling my service with them, which took 90 days to decouple from Arcadia and be returned to my regular utility provider. I don't recommend them.Arcadia Power, Inc.
Date: 12/17/2024
Hi ****. Thanks so much for sharing your honest feedback, and for deciding to support clean energy through our community solar program. Were very sorry that your experience hasnt lived up to expectations. Regarding your solar credits: As you mentioned, community solar is designed to save folks a bit of money. Customers keep a percentage of the solar credits they earn by subscribing to the solar farm, which lowers their annual energy costs. When you sign up for Arcadia and enroll in Community Solar, it may take a few months to see savings. With Community Solar, you may be on a waitlist for a project if you live in one of our eligible states. Once your project is completed and you are connected, youll typically start to see savings a few billing cycles later. For more information that helps break down how community solar billing works, please feel free to explore this blog post: ***************************************************************** Regarding your cancellation: That 90-day period is the time it takes for the solar developer and utility company to fully process your un-enrollment from the Community Solar project. This timeline accounts for your accounts specific billing cycle, as well as the amount of time it actually takes for the utility to cease applying solar savings to your account. This cancellation timeline was presented in your Community Solar terms, agreed to at enrollment. Community Solar cancel periods are dependent on your state; our Support site has articles for each states Community Solar cancel period:******************************************************************************************** We hope this helps answer your concerns, but please reach out to our Customer Support team with any additional questions at ******************************** or call us at ************** M-F between 9am and 5pm EST well be more than happy to chat further about our Community Solar program. Were always here to help ensure our customers have the best energy experience, and wed really love to see what we can do to find a resolution for you. Thank you!Review fromGerard H
Date: 06/21/2024
1 starGerard H
Date: 06/21/2024
****** told me that they had a spot for me in a solar farm. Then they took three months to start giving me the credit I was supposed to get. I assume they just keep that money. They changed the billing method twice. The percentage of the credit has been lowered twice. They changed the email on my account to an ******************** email. I was not asked about this and did not consent to it. I told them to cancel my account. I was told it would take 90 days - to cancel an account -. They are still sending me emails "forwarded" from my Utility that the Utility says they did not send.I joined this to support solar and save a little money t the same time. This company is one of the most deceptive and unscrupulous companies that I have ever dealt with.Arcadia Power, Inc.
Date: 12/17/2024
Hi ******. Thanks so much for sharing your honest feedback, and for deciding to support clean energy through our community solar program. Were very sorry that your experience hasnt lived up to expectations. Regarding your solar credits: As you mentioned, community solar is designed to save folks a bit of money. Customers keep a percentage of the solar credits they earn by subscribing to the solar farm, which lowers their annual energy costs. When you sign up for Arcadia and enroll in Community Solar, it may take a few months to see savings. With Community Solar, you may be on a waitlist for a project if you live in one of our eligible states. Once your project is completed and you are connected, youll typically start to see savings a few billing cycles later. For more information that helps break down how community solar billing works, please feel free to explore this blog post: ***************************************************************** Regarding your email: Your account security is always the top priority for our team. We'd be happy to provide clarity into our process. For utilities like yours where the username is your email, we must change the username on file to ensure that our billing system receives your electronic bill and can generate your clean energy statement. In case you missed it, there was a line about this in your Arcadia activation email so that you would know how to access your online utility account while still allowing us to generate your statements each month.Regarding your cancellation: That 90-day period is the time it takes for the solar developer and utility company to fully process your un-enrollment from the Community Solar project. This timeline accounts for your accounts specific billing cycle, as well as the amount of time it actually takes for the utility to cease applying solar savings to your account. This cancellation timeline was presented in your Community Solar terms, agreed to at enrollment. Community Solar cancel periods are dependent on your state; our Support site has articles for each states Community Solar cancel period:******************************************************************************************** We hope this helps answer your concerns, but please reach out to our Customer Support team with any additional questions at ******************************** or call us at ************** M-F between 9am and 5pm EST well be more than happy to chat further about our Community Solar program. Were always here to help ensure our customers have the best energy experience, and wed really love to see what we can do to find a resolution for you. Thank you!Review fromMichael K
Date: 06/07/2024
1 starMichael K
Date: 06/07/2024
I tried to get behind this solar community idea. After being a customer for 6 years, I can confidently say I ended up losing money. After countless "issues with my solar farm" and being bounced from farm to farm with little to no benefits, I wanted to cancel, but still stayed since it was difficult to cancel, and they take control of your utility provider account (COMED in my case). Arcadia routinely charged me erroneously high bills higher than direct from COMED (some were exactly double my bill ) and refused to refund it. I spent many hours talking to them on the phone and via email, without any explanation or resolution.Arcadia Power, Inc.
Date: 12/18/2024
Hi *******. Thanks so much for sharing your honest feedback, and for deciding to support clean energy through our Community Solar program. Were very sorry that your experience hasnt lived up to expectations. As you mentioned, Community Solar is designed to save money. Customers keep a percentage of the solar credits they earn by subscribing to the solar farm, which lowers their annual energy costs. For more information that helps break down how Community Solar billing works, please feel free to explore this blog post: ***************************************************************** We hope this helps answer your concerns, but please reach out to our Customer Support team with any additional questions at ******************************** or call us at ************** M-F between 9am and 5pm EST well be more than happy to chat further about our Community Solar program. Were always here to help ensure our customers have the best energy experience, and wed really love to see what we can do to find a resolution for you. Thank you!Review fromTracy B
Date: 05/15/2024
1 starTracy B
Date: 05/15/2024
Absolutely a joke. Doesn't even deserve a star. I set this account up 6 months ago. When I set it up , I was told they would pay any outstanding bill under ******. I called Arcadia about 8/9 times in the past 5 months. No one had any idea I was talking about. They are not trained correctly. My last 3 phone calls they said my bill should of been paid and they will get that paid. Meanwhile I have a past due account with Xcel. I received a message from a manager on April 4th, 2024, telling me they are sorry and my account wasn't set up correctly and they are working on it. I called today, May 15th, 2024 and cancelled my account. The lady I talked to today, stated she saw that a manager talked to me on April 4th, ************************************ the same status it was 6 months ago. DO NOT WASTE YOUR TIME. THEY ARE LIARS. WHO HAS TO CALL A COMPANY 9 TIMES AND STILL THEY SIT AROUND WITH THEIR THUMB UP THEIR ***** DOING NOTHING.. RIDICULOUS!!!Arcadia Power, Inc.
Date: 12/18/2024
Hi *****. Thanks so much for sharing your honest feedback. Were very sorry that your experience didnt live up to expectations. What youre describing doesnt sound normal, so wed really love to see what we can do to find a resolution for you. Can you please email our Customer Support team at ******************************** from the email address associated with your account? You can also call us at ************** between 9am and 5pm EST, Mondays through Fridays. Were here to help!Review fromBrenda G
Date: 05/13/2024
1 starBrenda G
Date: 05/13/2024
The Arcadia customer service was exceptionally helpful and immediately closed the account. I was within the three day window to cancel solicited agreements also. My issue is with the representative that was going door to door. Minnesota law requires solicitors to clearly state their name, company, and what they are soliciting. My 93 year-old mother, who is hard of hearing and sick at the time, can not tell me his name (no business card or any documentation were left either), she only knows the company name from emails after, and believed she was speaking with someone affiliated with ************ He had my mom unlock her IPad. In addition, I managed her Xcel app, and when she couldnt log in he went into her app clicked the link to reset her password. He opened her email clicked the link and changed the password so he could sign her up. He did not even write down the new password for her! She could not understand or hear him, he wrote notes to her on the back of an envelope. This is unethical and lacks integrity, not to mention predatory business practices with the elderly.Arcadia Power, Inc.
Date: 12/18/2024
Hi ******. Thanks for sharing this honest feedback. We are sorry to hear of the poor experience your mother had with one of our door-to-door representatives. We would like to hear more about this incident if you are able to email ********************************* It is expected of our agents to represent Arcadia clearly so there is complete confidence in enrollment for our ************ sounds like youre also referencing our Community Solar program, through which we securely manage utility bills and help customers get connected to local solar projects. Community Solar is designed to lower participants annual energy costs; if you or your mother would like to learn more information about Arcadias program, please feel free to explore our blog:***************************************************************** If you have any additional questions or concerns, we would be happy to address them. Please either email our support team at ******************************** or call us at ************** between 9am and 5pm EST, Mondays through Fridays. Were here to help!Review fromTiffany M
Date: 04/11/2024
1 starTiffany M
Date: 04/11/2024
Arcadia Solar determined the roof leak was a result of their solar installation and stated they'd be making the repairs. It's been several weeks now, with many voicemails, emails and online service requests left and still no call back. Communication and doing what they say they'd do would be nice.Arcadia Power, Inc.
Date: 12/03/2024
Hi *******. It sounds like there may have been some confusion over how Arcadia works. Were happy to provide further clarity here. Our Community Solar program does not involve any installations of solar panels on participants homes. Rather, Arcadias community solar program helps customers get connected to remote solar projects sited in their local area. You may learn more about Community Solar at the following link:*********************************************************************** If you have any additional questions or concerns, we can help shed light in more detail. Please feel free to either email our support team at ******************************** or call us at ************** between 9am and 5pm EST, Mondays through Fridays. Were here to help!Review fromKeith M
Date: 04/08/2024
1 starI wouldn't use them unless you have time if extra money. You will get screwed over for sureReview fromJB C
Date: 02/22/2024
1 starJB C
Date: 02/22/2024
Not even a 1 star.
The company sends out sales reps who come onto our property, no solicitation posted, go around the building and try to gain access into our secured buildings by saying they are locked out or a delivery driver. They are aggressive, rude, pushy and unprofessional.
All of our residents are told to call the county police to have them removed from the property.Arcadia Power, Inc.
Date: 02/28/2024
Hi JB, we’re sorry to hear of your experience and would be glad to make it right.
Arcadia currently has active representatives on the ground in states around the U.S. where homeowners are eligible for Community Solar. Each state has its own program and each member that signs up with Arcadia in these eligible areas has the opportunity to receive savings on their monthly utility bill. There are no sign-up or cancellation fees. The process to receive savings on their monthly utility bill is as simple as signing up with Arcadia. Once their solar project starts producing power, the member starts receiving savings.
Arcadia does everything it can to be clear and transparent with our customers and prospective customers. We are sorry to hear about your experience with one of our representatives and we appreciate your feedback as we’re always looking for more ways to improve our customer communications, as well as sign up experience. We have escalated this sales feedback to the appropriate party.
To discuss further, you are welcome to reach out over email at ******************* or to give us a call at ************ from 9am to 7pm EST, Monday through Friday. All the best.
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