Reviews

This profile includes reviews for Arcadia Power, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Arcadia Power, Inc.

  Washington, DC 20037-1148

  
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  Arcadia Power, Inc.

  555 11th St NW Fl 4 Washington, DC 20004-1326

  

Review Details

• Review fromSus J

  Date: 02/15/2024

  1 star

  Sus J

  Date: 02/15/2024

  This company is total SCAM. Complete bait and switch - uses deceptive practices to get people to sign-up. My bill has gone up at least 25-30% added on for each month. WITHOUT Arcadia, I am actually saving through my local utility. And 180 days to cancel?? What happens when a customer is behind on payments, what do you do?? Cut off their energy, right?...literally, pull the plug!! Can't the same action be taken when cancelling?! Sounds real shady! You will end up losing more $$$ as a result with this company. BEWARE!!

  Arcadia Power, Inc.

  Date: 02/23/2024

  Thanks so much for sharing your feedback here. We’re very sorry that your experience didn’t live up to expectations. What you’re describing doesn’t sound normal, and our Customer Support team would like to be able to discuss your concerns.
  For clarity, Arcadia is a climate crisis-fighting technology company that makes choosing clean energy an easy choice. It sounds like you may have signed up for our Community Solar program, through which we securely manage utility bills and connect customers to local solar farms; this program is actually designed to save you money on your power bill. You may learn more about Community Solar at the link below:
  **************************************************** 
  You are welcome to reach out to our team over email at ******************* or to give us a call at 866-526-0083 from 9am to 7pm EST, Monday through Friday. All the best.

• Review fromNoah P

  Date: 02/14/2024

  1 star

  Noah P

  Date: 02/14/2024

  They’ve taken so much money from me! The rep that signed me up for it told me to pay national grid the first month because Arcadia wouldn’t. I did pay national grid but Arcadia still took my money! That money staid in limbo on my NG account until I had used enough of it to have a bill again. Then one time they charged my account 3 days sooner than expected and when they didn’t have enough funds to pull (I keep everything in savings) they sent me an email saying I was no longer in the program and to pay national grid directly and I did. When I had just enough money in my account after that they overdrafted my bank account causing the same issue again! And no one is quick to resolve the issue or give you your money back. Worst decision I’ve made because not once have I seen any savings on my bill!! Just frustration and money being taken that I need to pay other bills!!! Worst company

  Arcadia Power, Inc.

  Date: 02/23/2024

  Hi Noah, we’re sorry to hear of your experience and would be glad to make it right.
  To confirm, it looks like our team was able to provide a refund for the duplicate charged amount and reached out to advise of this the day after contacting us. In the case of a duplicate payment to your electric utility, this would result in a credit balance on your utility profile to reduce future charges.
  To discuss account-specific information, you are welcome to reach out over email at ******************* or to give us a call at ************ from 9am to 7pm EST, Monday through Friday. All the best.

• Review fromTroy R

  Date: 02/14/2024

  1 star

  Troy R

  Date: 02/14/2024

  DO NOT USE THIS COMPANY! They have extremely poor business practices. We were signed up and all seemed to be well, but Arcadia failed to pay PSEG. No notice, no calls, no e-mails, Nothing to let me know what was going on until I received a Shut off notice from PSEG. which I was stuck paying over $1,000. I have since canceled my account when them and informing anyone that I come in contact to STAY AWAY FROM THESE 3rd PARTY ENERGY COMPANIES --

  Arcadia Power, Inc.

  Date: 02/23/2024

  Hi Troy, we’re sorry to hear of your experience and would be glad to make it right.
  It looks like we reached out over email in December advising of updates needed to maintain your enrollment for automatic payments to your utility. As no such action was taken, we were unable to maintain your automatic payments, and your account is now closed as requested.
  To discuss account-specific information, you are welcome to reach out over email at ******************* or to give us a call at ************ from 9am to 7pm EST, Monday through Friday. All the best.

• Review fromPa c

  Date: 01/30/2024

  1 star

  Pa c

  Date: 01/30/2024

  Please contact me if you have dealt with Arcadia's deceptive methods.
  Bait and switch. Initial contract promises 20% or better savings - right before 'activation' of your community solar they ask you to sign a new contract (max savings state 10%).
  Contract cancelling without notice. They cancelled payments to the energy provider without notice, possibly damaging your credit.

  Arcadia Power, Inc.

  Date: 02/08/2024

  Hi Patrick, we’re sorry to hear about your experience. It looks like you interacted with our Customer Support team and this issue has been resolved.
  Of note, Arcadia confirmed in writing that the subscriber agreement you received did not contradict the savings you agreed to at the time of sale. Your payment was paused while we addressed the issue you brought to our attention. Our apologies for any inconvenience.
  To discuss account-specific information, you are welcome to reach out by email at ******************* or give us a call at ************ from 9am to 7pm EST, Monday through Friday. All the best.

  Pa c

  Date: 02/09/2024

  Arcadia,
  That is your opinion. Not mine. The contract stated clearly different %'s - after weeks of asking, only an email (not adjusted contract) was sent. Then you out my payments on hold, without verifying or notification. The whole account was inaccessible.Glad I had a direct connection still with the energy provider. Your response times do not reflect a mature business practice. While the representative was nice, no one should have to wait weeks before a response for trivial matters. While we are at it - please provide confirmation and proof that all my account info has been deleted and removed (credit-card info included), as per the federal privacy and data laws

  Pa c

  Date: 02/09/2024

  Why doesn't BBB publish replies to the business response?
  That is quite a (biased?) lack of transparency.

• Review fromCody G

  Date: 01/24/2024

  1 star

  Cody G

  Date: 01/24/2024

  I just got scammed. My bill doubled tonight after signing up. I will be reporting this

  Arcadia Power, Inc.

  Date: 02/08/2024

  Hi Cody, thank you for reaching out. It looks like your account was closed in less than 48 hours and you were not billed through our system.
  We value your input and are always eager to enhance our customers' experiences. If you have any further suggestions or feedback, please don't hesitate to reach out and email us at ******************* or call us at ************ (9am-7pm EST, Mon-Fri). Thanks again for reaching out!

• Review fromEdwin P

  Date: 01/24/2024

  2 stars

  Edwin P

  Date: 01/24/2024

  Hi there, my experience with community solar farms is that I signed up since July 2023. 6 months ago.. Still waiting for that $50 gift card that I was offered by the rep because it was raining and we were so kind to let her in and offer water. I saw last month for the first time a credit of .30 something cents and this bill has .60 something cents. The bill from pseg is much higher even though I pay a third party company a set amount every month. Not sure if this program is helping anyone.

  Arcadia Power, Inc.

  Date: 02/23/2024

  Hi Edwin, we’re sorry to hear of your experience and would be glad to make it right.
  To confirm, enrollment on a Community Solar farm is determined based on your average annual electric consumption, and the savings generated are determined based on the productivity of the Community Solar project. This means that Community Solar savings may be lower in the winter months compared to the summer months. You may learn more about Community Solar at the link below: ****************************************************
  To discuss account-specific information, you are welcome to reach out over email at ******************* or to give us a call at ************ from 9am to 7pm EST, Monday through Friday. All the best.

• Review fromSarah S

  Date: 01/22/2024

  3 stars

  Sarah S

  Date: 01/22/2024

  This company is TERRIBLE! after several back and forth emails attempting to get an answer to my billing questions I was completely upset as they were never able to explain the issues. When I went to cancel they told me it would take 180 days to process my request! That is upsurd! I have never heard of a cancelation process that takes longer than 7 business days

  Arcadia Power, Inc.

  Date: 01/23/2024

  Hi Sarah, we’re sorry to hear of your experience. Our team would be glad to assist with understanding your billing questions. You are welcome to reach out to our team over email at ******************* or to give us a call at ************ from 9am to 7pm EST, Monday through Friday.
  When a customer is enrolled in Community Solar, there is a time period necessary for the solar developer and utility company to fully process your un-enrollment from the project. This timeline accounts for your account’s specific billing cycle, as well as the amount of time it actually takes for the utility to cease applying solar savings to your account. This cancellation timeline was presented in your Community Solar terms, agreed to at enrollment.
  Community Solar cancel periods are dependent on your state; our Support site has articles for each state’s Community Solar cancel period:
  ******************************************************************************* 

• Review fromKathy O

  Date: 01/21/2024

  1 star

  Kathy O

  Date: 01/21/2024

  I’d give it a zero star if I had the option. Because they had access to our electric bill, we did not realize until recently that they were charging us more than our actual bill and it will take up to 180 days to cancel our contract. Intend on contacting our state attorney to report this fraud.

  Arcadia Power, Inc.

  Date: 01/23/2024

  Hi Kathy, we’re sorry to hear of your experience and would be glad to make it right.
  In certain areas, 180 days is the time it takes for the solar developer and utility company to fully process your un-enrollment from the Community Solar project. This timeline accounts for your account’s specific billing cycle, as well as the amount of time it actually takes for the utility to cease applying solar savings to your account. This cancellation timeline was presented in your Community Solar terms, agreed to at enrollment.
  Community Solar cancel periods are dependent on your state; our Support site has articles for each state’s Community Solar cancel period:
  *******************************************************************************  
  You can learn more about Community Solar billing with Arcadia here: **************************************************** 
  You are also welcome to reach out to our team over email at ******************* or to give us a call at ************ from 9am to 7pm EST, Monday through Friday to understand your previous charges. All the best.

• Review fromEdward S

  Date: 01/20/2024

  1 star

  Edward S

  Date: 01/20/2024

  I was in the process of signing up online and at the end they wanted a charge card number or a bank account number so they can take your money whenever. I don’t want to give them that information. I want an invoice in hand or online so I know what I am being charged for.
  Also, the reviews on the BBB are pretty grim.

  Arcadia Power, Inc.

  Date: 01/23/2024

  Hi Edward, we’re sorry to hear that. To confirm, an Arcadia account in certain areas would require a payment method to be on file for future charges that would be handled through our system. You would always receive an email statement three days prior to any scheduled withdrawal for transparency. You can learn more about Community Solar billing here for more information: ****************************************************  
  You are welcome to reach out to our team over email at ******************* or to give us a call at ************ from 9am to 7pm EST, Monday through Friday. We would be able to address any questions or concerns you have. All the best.

• Review fromTim S

  Date: 01/19/2024

  1 star

  Tim S

  Date: 01/19/2024

  This business sent a door-to-door salesperson to my home. This salesperson got very aggressive in trying to get personal, confidential information from me and then got very upset with me when I politely refused to just blindly give it to her. When I politely declined the "discount" she was offering because I was picking up on too many red flags for a potential scam, she yelled "THIS BITCH" and stormed off of my porch, leading me to believe that I narrowly avoided an actual scam. Please don't fall for this "company," even if they are legitimate. The salesperson also tried to have me upload a photo of my bill as proof of "Section 8" assistance, which I don't receive, which also felt super shady.

  Arcadia Power, Inc.

  Date: 01/23/2024

  Hi Tim, we are sorry to hear of the poor experience you had with one of our door-to-door representatives. We have received your email description of your experience and reported this to our Sales team for quality assurance. It is expected of our agents to represent Arcadia clearly so there is complete confidence in enrollment for our customers.
  Arcadia is a climate crisis-fighting technology company that makes choosing clean energy an easy choice. It sounds like you may have been introduced to our Community Solar program, through which we securely manage utility bills and connect customers to local solar farms; this program is designed to save you money on your power bill. You may learn more about Community Solar at the link below: ****************************************************
   
  If you have any more questions, feel free to either email our support team at ******************* and/or call us at ***** ******** between 9am and 7pm EST, Mondays through Fridays. We’re here to help!