Reviews
This profile includes reviews for Arcadia Power, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.26/5 stars
Average of 164 Customer Reviews
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Review fromAsel T
Date: 01/16/2024
1 starAsel T
Date: 01/16/2024
This is the most terrible experience I’ve ever had. Such a scam, they promise you savings but keep charging you and when you requested to cancel the service with multiple emails and calls they won’t. extra $100-$200 on top of the bill deceiving customers trying to compare it like getting a gift card at the store WHAT A CRAP. My advice from FORMER SALES AGENT don’t ever sign up.Arcadia Power, Inc.
Date: 01/23/2024
Hi Asel, we’re sorry to hear of your experience and would be glad to make it right. You can learn more about how billing with Arcadia works here: ****************************************************
If you were enrolled in Community Solar, there is a cancellation time period necessary for the solar developer and utility company to fully process your un-enrollment. This timeline accounts for your account’s specific billing cycle, as well as the amount of time it actually takes for the utility to cease applying solar savings to your account. Our Support site has articles for each state’s Community Solar cancel period:
******************************************************************************* *** are welcome to reach out to our team over email at ******************* or to give us a call at ************ from 9am to 7pm EST, Monday through Friday to make sure that your concerns are addressed. All the best.Review fromLorna H
Date: 01/08/2024
1 starLorna H
Date: 01/08/2024
These reps are super annoying, constantly coming to door even after you tell them you aren’t interested. I am just glad I have a screen door in front of my house door, so I didn’t have one trying to come into my home and I could just say “not interested” for the tenth time through the screen door.
I will never, ever show some third party company my utility bills. That is a headache waiting to happen.Arcadia Power, Inc.
Date: 01/09/2024
Hi Lorna, we are sorry to hear of the poor experience you had with our door-to-door representatives. We would like to hear more about these incidents if you are able to email *******************, and make sure that you are placed on our Do Not Knock list to prevent further contact.
Arcadia is a climate crisis-fighting technology company that makes choosing clean energy an easy choice. You may learn more about Community Solar at the link below:
****************************************************
We look forward to hearing from you and are happy to address any further questions or concerns via email. Wishing you all the best.Review fromDiana T
Date: 01/02/2024
1 starDiana T
Date: 01/02/2024
This company took money from my account AFTER I paid my bill, which left my account in a negative balance. When I reached out to let them know they had taken the money on a bill that I had already paid, they refused to reimburse me.Arcadia Power, Inc.
Date: 01/03/2024
Hi Diana, we’re sorry to hear of your experience and would be glad to make it right. In the case that you made an additional direct payment to your utility account, this would result in a credit balance with your utility to reduce your next month’s charges.
If you have any more questions, feel free to either email our support team at ******************* and/or call us at ***** ******** between 9am and 7pm EST, Mondays through Fridays. We’re here to help!Review fromKay K
Date: 12/21/2023
1 starKay K
Date: 12/21/2023
I work for a community center serving refugees. We received complaints from our members that your staff (Devan Flood via Arcadia) entered people's homes and made them sign contracts without consent. This is highly illegal. If you're speaking with immigrants and refugees, you should provide transparent information.Arcadia Power, Inc.
Date: 01/03/2024
Hi Kay, we are sorry to hear of the poor experience that was had with one of our door-to-door representatives. We would like to hear more about this incident if you or any impacted individuals are able to email [email protected]. It is expected of our agents to represent Arcadia clearly so there is complete confidence in enrollment for our customers.
Arcadia is a climate crisis-fighting technology company that makes choosing clean energy an easy choice. Through our Community Solar program, we securely manage utility bills and connect customers to local solar farms; this program is designed to save customers money on their power bills. You may learn more about Community Solar at the link below: **************************************************** We look forward to hearing from you and are happy to address any further questions or concerns via email. Wishing you all the best.Review fromMoolah B
Date: 12/11/2023
1 starMoolah B
Date: 12/11/2023
Their door to door recruiter Devan F**** would not take "no" for an answer and even entered our house without our consent. He was very demanding of our Utility bill and would not let me get a word in at all. Even if this program did help save money, their approach at getting people to enroll is not the best. He never asked if I was interested and just immediately requested to see my electricity bill and snatched it out my hand and started enrolling me without asking me if it was ok. Please train your recruiters better.Arcadia Power, Inc.
Date: 12/12/2023
Hi Moolah, we are sorry to hear of the poor experience you had with one of our door-to-door representatives. We would like to hear more about this incident if you are able to email [email protected]. It is expected of our agents to represent Arcadia clearly so there is complete confidence in enrollment for our customers.
Arcadia is a climate crisis-fighting technology company that makes choosing clean energy an easy choice. It sounds like you may have been introduced to our Community Solar program, through which we securely manage utility bills and connect customers to local solar farms; this program is designed to save you money on your power bill. You may learn more about Community Solar at the link below:
https://www.arcadia.com/blog/community-solar-billing
We look forward to hearing from you and are happy to address any further questions or concerns via email. Wishing you all the best.Review fromJessica R.
Date: 12/07/2023
1 starJessica R.
Date: 12/07/2023
The in-person door to door sales man that came to my house interacted with my child who told him we weren’t home. He held her phone, forced her to find a utility statement, created an account for her (obviously she does not handle our electric bill), made her get her debit card, and enrolled our family in this stupid solar farm we don’t want. Super gross high pressure sales, my daughter was stuck on the porch in the cold trying to get out of the situation but she didn’t understand he wasn’t from our utility supplier (DelMarVa). She was in tears when I came home. I am so angry that my child was basically scammed out of her name, number, credit card and more by unethical sales.Arcadia Power, Inc.
Date: 12/12/2023
Hi Jessica, we are sorry to hear of the poor experience you had with one of our door-to-door representatives. We would like to hear more about this incident if you are able to email *******************. It is expected of our agents to represent Arcadia clearly so there is complete confidence in enrollment for our customers.
Arcadia is a climate crisis-fighting technology company that makes choosing clean energy an easy choice. It sounds like you may have been introduced to our Community Solar program, through which we securely manage utility bills and connect customers to local solar farms; this program is designed to save you money on your power bill. You may learn more about Community Solar at the link below: ****************************************************
We look forward to hearing from you and are happy to address any further questions or concerns via email. Wishing you all the best.Review fromLinda R
Date: 11/08/2023
1 starLinda R
Date: 11/08/2023
I signed up, but was just put on a waiting list for a solar farm. Because I receive energy assistance through the Power On program, I was overbilled, and the overbilled amount was sent to my energy company, so I consistently have a growing credit on my utility company account. I called and explained the problem twice, and e-mailed about it twice, but no one at customer service would work with me to straighten it out.Arcadia Power, Inc.
Date: 11/16/2023
Hi Linda, thank you for reaching out with your feedback. We are sorry to hear of your experience. For context, it looks like you were enrolled in Auto-Pay with Arcadia which means that we charged for only the amount due that was communicated by your utility.
While you were on the waitlist for Community Solar, from there it may take a few months to see savings. Once your project is completed and you are connected, you would start to see savings a few billing cycles later.
If you have any more questions, feel free to either email our support team at ******************* and/or call us at ***** ******** between 9am and 7pm EST, Mondays through Fridays. We’re here to help!Review fromFrederick A
Date: 10/09/2023
1 starFrederick A
Date: 10/09/2023
Idk what to give them because I am the only person who has Solar that didn't get any screen put up around my panels to protect them from Pigeons! All of the other companies put it up. Feeling like I got screwed!!!Arcadia Power, Inc.
Date: 10/13/2023
Hi Frederick, thank you for leaving a review. To clarify, it sounds like you are referring to rooftop solar which is a service that Arcadia does not provide. Here at Arcadia, we offer a number of programs where members have the ability to receive savings on their utility bills, like with Community Solar. Please take a moment to visit our website here ***********************/ for more information.
You are welcome to reach out to our team over email at ******************* or to give us a call at ************ from 9am to 7pm EST, Monday through Friday. All the best.Review fromRC R
Date: 09/28/2023
1 starRC R
Date: 09/28/2023
Way below 1 star but the option isn't available! First they show up unannounced expecting me to stop my life while they fuck off, then they put dime size holes throughout my roof and laugh it off, my existing panel box they tapped into can't be used due to serious arking of electricity so I have no power at all, caught one on camera peaking through my windows when I wasn't home and didn't know they sent him! All they accomplished was making my roof leak, no power to my home, and a nice pigeon condo on my roof!!!Arcadia Power, Inc.
Date: 10/13/2023
Hi, thank you for leaving a review. To clarify, it sounds like you are referring to rooftop solar which is a service that Arcadia does not provide. Here at Arcadia, we offer a number of programs where members have the ability to receive savings on their utility bills, like with Community Solar. Please take a moment to visit our website here ************************ for more information.
You are welcome to reach out to our team over email at ******************* or to give us a call at ************ from 9am to 7pm EST, Monday through Friday. All the best.Review fromAnthony P
Date: 09/26/2023
1 starAnthony P
Date: 09/26/2023
I love the idea of alternative energy, I love that we had a cool representative help us get setup, and I love that we could save money.....
But I dislike the payment option. We missed our payment. Because we're poor. Money is tight. But then we got the money to pay it. But couldn't because for whatever reason, there isn't an option to "Pay It Now". Had to email them, by the time they tried to take money out again, other bills went through, once again it was declined. Having no control to "pay NOW" is highly annoying.
Now we got removed from arcadia. Understandable. But now I have to refigure out our xcel payments since Arcardia had us do a bunch of stuff to get out having to pay Xcel. At this point, really regretting getting talked into doing this.Arcadia Power, Inc.
Date: 10/13/2023
Hi Anthony, we’re sorry to hear of your experience and would be glad to make it right.
Our Auto-Pay program operates such that your payment is scheduled for three days after your statement issue date. This is to ensure that your utility payment is made prior to the payment due date. If a payment attempt is unsuccessful, it is automatically retried three days after the original attempt. We do also have an option to delay a payment prior to the original scheduled payment date on your online Arcadia dashboard.
We appreciate your feedback regarding a pay now button. At this time, you can still call or email our team to request an immediate payment until such an offering is available. To further discuss account specific information, you are welcome to reach out over email at ******************* or to give us a call at ************ from 9am to 7pm EST, Monday through Friday. All the best.
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