Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/07/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been inundated with calls from ********. They never stop. They all come from different numbers. I asked to be removed from their list and was told that I would be removed but this obviously never happened as I still get calls. I block them, but they keep coming from other numbers. They are never from the same number. Their marketers are all over with different numbers. This is harassment. This is what I am reporting.

  

  Business Response

  Date: 10/21/2022

  Dear BBB Staff:
  
  Please accept this letter as CleanChoice Energys (CleanChoice) official response to the above-mentioned complaint filed by ************************ of ************************** Apt ******, Cincinnati, OH ************. ********* complaint concerns a do not contact request.
  
  Upon receipt of this complaint, CleanChoice reviewed its records and confirmed it has not solicited ************. Furthermore, CleanChoice does not have record of any enrollments or accounts for ************ or for ************************ Apt *************, Cincinnati, OH **********. Moreover, please note that ********* complaint indicates that she received several calls from CleanSky, not CleanChoice energy.
  
  CleanChoice has added ********* information to its do not contact and do not solicit lists, which may take up to ninety (90) days to take effect. CleanChoice respectfully requests that the Better Business Bureau reconsider whether this complaint should have been directed to another energy supplier, and that this complaint be removed from our record if it determines that this was sent to CleanChoice in error.

  Customer Answer

  Date: 10/22/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  However this is not the company I complained about that company was ********. Why was this complaint sent to the wrong business? Please send to ********. Thank you. 
  
  Regards,
  
  ********************
  
  

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've spoken with ***** numerous times, who say that this is an associate of theirs, but they have no affiliation together, even though I was billed through ***** for these services, where this business posed as business members of ***** in my neighborhood offering clean choice, energy, energy, efficient, lightbulbs, and energy efficient Items for my home. They sold me a bag of goods that cost my energy costs to triple in one month. It is now cost me thousands in additional costs to my normal electric bill. They are targeting myself as a veteran of the United States military And other veterans and their family members who are retired in my neighborhood posing as business members of Pepco. Once again I have spoke with *****  numerous time to square away this bill. It is cost me thousands of dollars in addition to my regular electric bill plus it had to be put on a credit card so my electricity would not be shut off at 29% , ***** still insists that they have no affiliation with this business, even though I must pay ***** directly in order to Pay off this “ 3rd party provider “erroneous clean energy ********. ***** even noted that they charge twice as much as they do for the same exact energy coming into my home. This is a scam and it takes advantage of veterans and the elderly I needs to be stopped and I would like my $3500.00 back.

  

  Business Response

  Date: 10/26/2022

  Dear BBB Staff:
  
  Please accept this letter as CleanChoice Energys (CleanChoice) official response to the above-mentioned complaint filed by ****************************************** of *****************************************Fort Washington, MD************. **. ********* complaint concerns his energy supply service. CleanChoice reviewed its records, and we provide the following information in response thereto.
  
  According to our records, CleanChoice solicited ******************** at ******************************************Fort Washington, MD********** via direct mail marketing in March 2020. The direct mail marketing solicitation included the offer and contract details, an FAQ page, and a detachable letter of authorization. In response to the solicitation, ******************** signed and returned the letter of authorization dated May 2, 2020 consenting to enroll for CleanChoice 100% renewable energy supply. ******************** agreed to enroll on an introductory rate of $0.089 cents per kWh for three (3) monthly billing cycles, then variable month-to-month thereafter. Please note CleanChoice does not charge early termination fees. On May 17, 2020, CleanChoice sent ******************** a Welcome Letter, including the Contract Summary and the Terms & Conditions.
  
  Upon receipt of this complaint, a CleanChoice customer experience supervisor attempted to contact ******************** on October 20, 2022 and October 25, 2022. However, the supervisor was unsuccessful. CleanChoice would like to work directly with ******************** to answer any additional questions or concerns he may have. ******************** may contact CleanChoices Customer Experience Team at **************.
  
  

  Customer Answer

  Date: 10/27/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  They use lawyer speak to explain their less than ideal process. 

  They did not address the facts that they portrayed themselves and continue to receive payment 

  From *****. We are not privy their relationship with *****. 

  
  

  Also that this clean energy already exists via ***** and this is a grifting way to take advantage of myself (a veteran) and my neighbors.

  
  

  They have sent an email with a no reply address and did not address my request for refunds of being charged double or more for regular 

  Electric service. 
  
  Regards,
  
  **************************************
  

  

  Business Response

  Date: 01/03/2023

  December 30, 2022 
  
  Dear BBB Staff: 

  Please accept this letter as CleanChoice Energy’s (“CleanChoice”) follow-up response to the  above-mentioned complaint filed by *** ********* ** ******** of **** ********** **., Fort  Washington, MD *****. *** ********’s complaint concerns his energy supply service.  CleanChoice reviewed its records, and we provide the following information in response thereto. 

  Upon receipt of this complaint, a CleanChoice customer experience supervisor attempted to  contact *** ******** on October 20, 2022, and October 25, 2022. However, the supervisor was  unsuccessful. CleanChoice would like to work directly with *** ******** to answer any additional  questions or concerns he may have. *** ******** may contact CleanChoice’s Customer  Experience Team at 1-800-218-0113. 
  

  If additional information is needed, please contact [email protected].  
  

  Respectfully, 
  
  Paul S** ***** 
  Chief Operating Officer

• Initial Complaint

  Date:10/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was deceived into providing my information to CleanChoice Energy and ever since I have been getting non-stop spam Calls, Emails and Physical Junk Mail with PPI information. I have requested multiple times and contacted the company personally by phone to remove my contact information. It has been over 3 months and they still have not removed me from their marketing lists.

  

  Business Response

  Date: 10/19/2022

  Dear BBB Staff:
  
  Please accept this letter as CleanChoice Energys (CleanChoice) official response to the above-mentioned complaint filed by ******************* of ***************** Apt **, Brooklyn, NY *******. *** ***'s complaint concerns a do not contact request.
  
  Upon receipt of this complaint, CleanChoice has added **. ***'s information to its do not contact and do not solicit lists, which may take up to ninety (90) days to take effect. We believe this response brings this matter to a mutually satisfactory resolution.

• Initial Complaint

  Date:10/05/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am asking for clean choice energy to STOP mailings coming to my address...I do NOT wish to change my electric company..

  

  Business Response

  Date: 10/19/2022

  Dear BBB Staff:
  
  Please accept this letter as CleanChoice Energy’s (“CleanChoice”) official response to the above-mentioned complaint filed by *** ******* ******* of *** **** ** Apt ***, Reading, PA *****. *** *******’s complaint concerns a do not contact request.
  
  Upon receipt of this complaint, CleanChoice has added *** *******’s information to its do not contact and do not solicit lists, which may take up to ninety (90) days to take effect. We believe this response brings this matter to a mutually satisfactory resolution.

  

  Business Response

  Date: 12/30/2022

  December 29, 2022

  Dear BBB Staff: 
  

  Please accept this letter as CleanChoice Energy’s (“CleanChoice”) follow-up response to the  above-mentioned complaint filed by *** ******* ******* of *** **** ** Apt ***, Reading, PA  *****. *** *******’s complaint concerns a do not contact request. 
  

  Upon receipt of this complaint, CleanChoice confirms adding *** *******’s information on to its  do not contact and do not solicit lists on October 14, 2022. Please note it may take up to ninety  (90) days to take effect. We believe this response brings this matter to a mutually satisfactory  resolution. 
  

  If additional information is needed, please contact [email protected].  
  

  Respectfully, 
  

  Paul S** ***** 
  Chief Operating Officer

  Customer Answer

  Date: 12/30/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  

  (CleanChoice Energy) 12/30/22
  

  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:10/03/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CleanChoice Energy is sending me deceptive and misleading marketing materials. The mailings are referencing 'Utility Company: *****, and a stamp in red reading 'IMPORTANT NOTICE: ACTION REQUESTED' and 'Second Attempt' - making this appear to have some official or mandatory tone to the letter. It then requests me to sign and return an authorization form. The format and language used by the company in these marketing materials are misleading and look to imply a relationship or further, perhaps an impersonation of ***** and could easily be misunderstood by an elderly person, or anyone that does not understand this to be anything other than a piece of marketing mail.

  

  Business Response

  Date: 10/19/2022

  Dear BBB Staff:
  
  Please accept this letter as CleanChoice Energy’s (“CleanChoice”) official response to the above-mentioned complaint filed by *** ***** ********* of *** ***** * ******* **** * Apt. ***, Harrison, NJ *****. *** *********’s complaint concerns a do not contact request.
  
  Upon receipt of this complaint, CleanChoice has added *** *********’s information to its do not contact and do not solicit lists, which may take up to ninety (90) days to take effect. We believe this response brings this matter to a mutually satisfactory resolution.

• Initial Complaint

  Date:10/01/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made multiple requests, in writing and on the phone, to have my name and address removed from Clean Choice Energy mailing and solicitation lists and yet they persist in unwanted contact with me that I find harassing. I receive double mailings from them because they send one to ************************** and a second to ********************** Lewiston, NY ***********. For a company that claims to be environmentally aware, I am appalled by the waste --times two! I have moved twice since being a former customer and ending my contract because of the outrageous cost of this product, and I have received these harassing mail solicitations in spite of requesting to end them at what is now 3 addresses. I am willing to file a complaint with any entity that can stop this postal stalking! I am on every do not mail and do not call list that exists. Please help.

  

  Business Response

  Date: 10/19/2022

  Dear BBB Staff:
  
  Please accept this letter as CleanChoice Energys (CleanChoice) official response to the above-mentioned complaint filed by ************************************* of ********************* Lewiston, NY************. **. *********** complaint concerns a do not contact request.
  
  Upon receipt of this complaint, CleanChoice has added **. *********** information to its do not contact and do not solicit lists, which may take up to ninety (90) days to take effect. We believe this response brings this matter to a mutually satisfactory resolution.

  Customer Answer

  Date: 10/21/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************************
  

• Initial Complaint

  Date:09/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never even knew I signed up for anything as they claim I did in 2020. These charges are on your electric bill as if it is apart of it. 3 years and never once I have a received a bill from them directly or I would have been able to correct this a long time ago. Now that I look on here, there are many who have been scammed by this company. Please help get this resolved for all.

  Customer Answer

  Date: 10/11/2022

  The day that I wrote BBB to file a complaint. I only realized because my electric bill was DOUBLE! 

  

  Business Response

  Date: 12/02/2022

  Dear BBB Staff:
  
  Please accept this letter as CleanChoice Energys (CleanChoice) official response to the above-mentioned complaint filed by **************************, referred to as *****************************, of ************************Mechanicsville, MD********. ***. ****** complaint concerns an enrollment dispute and her energy supply service charges.CleanChoice Energy reviewed its records, and we provide the following information in response thereto.
  
  According to our records, CleanChoice solicited ************************** of ****** *****************Mechanicsville, MD************ via direct mail marketing in January 2020. The direct mail marketing solicitation included the offer and contract details, an FAQ page, and a detachable letter of authorization. In response to the solicitation, *************** signed and returned the letter of authorization dated April 15, 2020, consenting to enroll for CleanChoice 100% renewable energy supply. ************** agreed to enroll on an introductory rate of $0.0780 cents per kWh for three (3) monthly billing cycles, then variable month-to-month thereafter. Please note CleanChoice does not charge early termination fees. On April 27, 2020,CleanChoice sent *************** a Welcome Letter, including the Contract Summary and the Terms & Conditions.
  
  On September 27, 2022, *************** called CleanChoice requesting to cancel her account due to high energy supply charges and unauthorized enrollment. The CleanChoice customer experience agent sent *************** the terms and conditions,and authorization form for her review. The CleanChoice customer experience agent submitted a drop request on September 27, 2022, and its pending for the utility company to confirm the service end date.
  
  Upon receipt of this complaint, on December 1, 2022, a CleanChoice customer experience supervisor called *************** and was unsuccessful in reaching her.CleanChoice would like to work directly with *************** to resolve this matter.*************** may contact CleanChoices Customer Experience Team at **************.
  
  If additional information is needed, please contact [email protected].

• Initial Complaint

  Date:09/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sometime around August 9,2022 my wife was shopping at ******* in Gardner Ma. and was asked to fill out a survey for a gift card regarding clean energy. She advised the person that we already have solar power installed on our residence and was told that was fine and for filling out survey nothing would change with our service. Well that was not true and we were switched to Clean Choice Energy at a rate of .024 a kw when my current provider was only .015. We would have never switched or filled out the survey if we knew what they were doing. This month my bill went for 286.00 to 784.00. When I called to inquire about what happened I was told that they had cheaper rates available but we didn't ask about them. Think how dumb that sounds, they charge your higher rates unless you ask for lower rates. I truly feel as if their company is a scam and mislead the public and take advantage of people. I have sent them and email directly sharing my disgust. I don't feel I should have ever been charged the higher rates when lower rates were available. They should have reduced bill to reflect lower costs. Thanks for any assistance with this matter. My account number was ******* and their info is as followed MA PDU Lic. No. **-***.

  

  Business Response

  Date: 10/20/2022

  Dear BBB Staff:
  
  Please accept this letter as CleanChoice Energys (CleanChoice) official response to the above-mentioned complaint filed by *************************** of ***************, Rutland, MA *********. The complaint concerns an enrollment dispute. CleanChoice reviewed its records, and we provide the following information in response thereto.
  
  According to our records, CleanChoice solicited **************************, spouse of ***************************, at a retail tabling event on August 8, 2022. After a conversation with the sales agent, ******************* authorized a digital enrollment for CleanChoice 100% renewable energy supply by: (1) providing her email address; (2) providing the utility account number and service address; and (3) clicking ‘Finish’ digitally signing a Letter of Agency agreeing to the terms and conditions, rates, and nature of the service. By digitally signing the Letter of Agency, **** ******* confirmed that she was authorized to enroll the account, acknowledged that she received and understood the Terms & Conditions, and authorized the enrollment to initiate CleanChoice energy supply service.
  
  As an additional measure, CleanChoice performed a text message verification to phone number ************** provided by *******************, in which she confirmed her personal information and enrollment authorization.
  
  On September 22, 2022, *************************** called CleanChoice to dispute enrollment, supply charges on his recent utility bill, and requested to cancel the account. The CleanChoice customer experience agent explained the information mentioned above and submitted a drop request to the utility, which was accepted with a service end date of October 20, 2022. ****************** did not have any additional questions.
  
  Upon receipt of this complaint, a CleanChoice customer experience supervisor contacted ****************** to explain the information mentioned above. In addition, the supervisor offered a goodwill refund of $241.96. ****************** accepted the offer and did not have any additional questions. We believe this response brings this matter to a mutually satisfactory resolution.

• Initial Complaint

  Date:09/22/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was without doubt tricked into signing CleanChoice Energy'S community solar program contract. The salesperson with whom I spoke did not give me several key pieces of information about this program. I was told I would not have a separate bill. I was told that I would not need to pay any additional fees. I was told that the solar credits received would appear on my electric bill. All of these claims were false. The salesperson claimed her name was Rochelle, and I spoke with her on 2020-08-27. When I told CleanChoice Energy that my solar credits were not appearing on my electric bill, the agent outrageously instructed me to contact the electric company. See "******************.***" attached for proof. Eventually, after several phone calls and emails, CleanChoice Energy agreed to wave the early termination fee. I was warned that I would need to participate in the program for 90 days. I agreed. When 90 days arrived, I was told by an agent that once I made the final payment, my account would be fully settled and cancelled and that I would not get any more bills. The agent claimed her name was Debbie, and I spoke with her on 2022-07-20. The next month, when another bill arrived, I called again. By chance, I reached the same agent. She initially denied speaking with me. Only because I wrote detailed notes was I able to catch her lying and force her to confess the truth. This agent outrageously then asked if I wanted to make a payment now. I was persistent. Only by corresponding with a supervisor, she eventually agreed to my reasonable terms, which were accept that I owe nothing, never send me another bill again, and send an email stating such. Despite this saga, I received yet another bill: see "2022-09-16 email from ***.***" attached. Also see "2022-08-17 **** email from CCE [no more bills].pdf" attached for the email agreeing to my terms. I seek that CleanChoice Energy accept that I owe nothing and never send me another bill again.

  

  Business Response

  Date: 10/20/2022

  Dear BBB Staff:
  
  Please accept this letter as CleanChoice Energys (CleanChoice) official response to the above-mentioned complaint filed by ********************************* of ***************************Spring, MD **********. **. *********'s complaint concerns a request to cancel his community  solar subscription. CleanChoice reviewed **.********** ********* solar subscription, and we provide the following information in response thereto.
  
  According to our records, ********************************* was solicited by a door-to-door sales agent with a CleanChoice third-party vendor on August 27, 2020. After a conversation with the sales agent, ********************** was sent an electronic community  solar subscription agreement to the email address he provided (**************************),for his review and acceptance. ********************** electronically signed the subscription agreement confirming his understanding of the terms and conditions and his enrollment into the ********* solar program.
  
  On April 20, 2022, *** ********* called CleanChoice to cancel his community solar subscription claiming that he was not advised that he would receive a bill from CleanChoice for community solar subscription charges. The CleanChoice customer service agent explained to *** ********* that his community solar subscription agreement dated August 27, 2020 indicated that he would receive two separate bills, one from the utility and one from CleanChoice Energy. Additionally, the agent explained to *** ********* his billing and subscription charges; however, *** ********* requested a callback.
  
  On April 22, 2022, a CleanChoice customer experience supervisor contacted *** ********* to resolve his concerns. However, *** ********* requested to cancel his community solar subscription. The supervisor submitted *** *********’s cancellation request and offered to waive the Early Termination Fee (“ETF”) of $200.00 that would be assessed since he cancelled his community solar subscription prior to the end of the term. *** ********* accepted the offer and did not have any other questions. Additionally, the supervisor sent *** ********* an email explaining that the cancellation may take up to ninety (90) days to process and that he would still be responsible for any subscription charges that were assessed until the cancellation was complete.
  
  On July 20, 2022, *** ********* called CleanChoice to confirm that the ETF was waived and dispute the recent subscription charges of $97.75. The customer experience agent advised *** ********* that the account was cancelled but it takes up to ninety (90) days for the cancellation to complete. The customer experience agent reconfirmed that the ETF was waived and that the $97.75 was the last remaining balance on his account.
  
  CleanChoice identified that *** ********* was assessed the ETF of $200.00 in error. As a result, CleanChoice contacted *** ********* and advised him that the issue was resolved and that CleanChoice agreed to cancel the remaining balance, thus closing his account with a zero balance. We hope this response brings this matter to a mutually satisfactory resolution.

  Customer Answer

  Date: 10/21/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:09/16/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DONT KNOW WHERE AND HOW THEY GOTTEN/OBTAINED MY INFO FROM!!!!! I WANT TO KNOW WHO HAS GIVEN THEM MY INFO TO SENT BULL MAIL I WANT TO KNOW TO HOW THEY OBTAINED MY INFO FTOM AND I WONDER THIS ISNT RIGHT AT ALL THAT THEY CANNOT JUST HAVE OBTAIN PEOPLES INFORMATION LIKE THST WITHOUT THEIR KNOWLEDGE WHSTNOT THAT SHOULD BE ILLEGAL

  

  Business Response

  Date: 10/06/2022

  Dear BBB Staff:
  
  Please accept this letter as CleanChoice Energy’s (“CleanChoice”) official response to the above-mentioned complaint filed by *** **** ****** of ** ********* ** # ***, Plattsburgh, NY *****. *** ******’s complaint concerns a do not contact request.
  
  Please note that CleanChoice acquired *** ******’s information via a third-party vendor used for direct mail marketing campaigns. However, upon receipt of this complaint, CleanChoice has added *** ******’s information to its do not contact and do not solicit lists, which may take up to ninety (90) days to take effect. We believe this response brings this matter to a mutually satisfactory resolution.

  Customer Answer

  Date: 10/20/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  Thank you!
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************