Complaints
Customer Complaints Summary
- 214 total complaints in the last 3 years.
- 41 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I receive mail from this company and I don't know why they are constantly sending these things demanding a response to choose their program. I cannot locate a Do Not Call/Solicit number for them. I want to be removed immediately from all correspondence from this company!
Business Response
Date: 05/11/2023
Please accept this letter as CleanChoice Energys (CleanChoice) official response to the complaint filed by ***************************** of *************************** Dayton, OH *******Initial Complaint
Date:04/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Not only does GreenChoice Energy keep sending me incredibly deceptive "second attempt notices" that make it seem as if they are from my energy company, but they've started soliciting at my door. During the week of 3/27, the solicitor who came to my door was aggressive to the point where I was concerned for my safety. First, he kept telling me that the incredibly deceptive "second attempt notices" were actually from my energy company that I needed to let him help me fill out a form/survey that came with the letter. I asked him point blank if he was with **** (my company) and he responded "I'm here to help you fill out the survey you got from ****." Second, I told him 3 times that I needed to go and he kept saying that it was urgent that I fill out the survey. After the third time, I tried to start slowly closing my door and he put his hand up against the door and stopped me. That really freaked me out, so I then pretended I heard my phone ringing and told him I needed to answer it. The deceptive and predatory advertising is one thing, but physically stopping me from closing my own door is completely out of line. I'd understand if I was trying to slam it, but I was simply trying to slowly back away and close it. If this person comes to my door again I am calling the police. I have called GreenChoice Energy twice now and asked them to put me on their no contact list. I do not want anymore of their people coming to my door and they need to stop sending me these advertisements.Business Response
Date: 05/11/2023
May 11, 2023
Please accept this letter as CleanChoice Energy’s (“CleanChoice”) official response to the complaint filed by ******* ******* of *** * *** *** Highland Park, NJ *****. The complaint report states that *** ******* is upset about receiving mailed offers from CleanChoice.
Upon receipt of this complaint, we placed *** *******’s information on our do not contact list. We ask that *** *******’s to allow up to 90 days for this to take effect since we plan our mailing up to days in advance.
We believe this response brings this matter to a mutually satisfactory resolution. If any additional information is needed, please contact: [email protected].
Respectfully,
******** ** *******
General Counsel and EVP, Corporate AffairsInitial Complaint
Date:03/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am submitting this complaint on behalf of my 86 year old mother. CleanChoice Energy is giving her the run-around stating that they are unable to cancel her contract because they cannot locate her account. Her Eversource statement (attached) clearly states her name and account # on the statement. When she called CleanChoice for assistance, the representative (*****) asked her to send him a copy of her statement but provided her with a bogus email address. My mother's electric bill has doubled in the last month, charging her a whopping fee of $258.60 for delivery which increased her budget plan with Eversource to $444.00 per month based on the sudden jump in supply from CleanChoice.I am requesting a refund of the $258.60 or a substantial credit to bring down her budget plan with Eversource to a reasonable monthly payment and swift cancellation of her contract.Business Response
Date: 05/11/2023
According to a phone call that occurred on 5/2/23 between CleanChoice and the customer, the customer was contacting the ******************** to dismiss this complaint. Please let us know if the status changes.Business Response
Date: 05/21/2023
May 21, 2023
Dear BBB Staff:
Please accept this letter as CleanChoice Energy’s (“CleanChoice”) official response to the complaint filed by ****** ******** of *** ******* ******, Mattapan, MA *****. The complaint report states that it was filed by a family member who claimed CleanChoice could not locate *** ********’s account.
Upon receipt of this complaint, a supervisor from CleanChoice Energy’s Customer Experience called *** ******** on May 2, 2022. During the May 2nd phone conversation, *** ******** indicated to the supervisor that she has contacted the Better Business Bureau to have this complaint dismissed.
CleanChoice must have the authorization of the customer of record before cancelling an account. CleanChoice cannot cancel an account based on the request of a third party even if that third party is a family member, unless the family member is authorized on the customer’s account which is not indicated in this complaint report.
We believe this response brings this matter to a mutually satisfactory resolution. If any additional information is needed, please contact: [email protected].
Respectfully,
General Counsel and EVP, Corporate AffairsInitial Complaint
Date:03/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company uses predatory solicitation practices. They repeatedly send me mail with "SECOND ATTEMPT" in big, bold, red letters as if this is some kind of past-due bill to try to get you to open their solicitation. They've been sending me mail like this at least monthly for years.Business Response
Date: 05/11/2023
May 11, 2023
Dear
BBB Staff:
Please
accept this letter as CleanChoice Energy’s (“CleanChoice”) official response to
the complaint filed by *** **** ********** **** ***** ** Taylor, PA *****. The
complaint report states that *** ********** is upset about receiving mailed
offers from CleanChoice.
Upon receipt of this complaint, we
placed *** **********’s information on our do not contact list. We ask that *** ********** to allow up to 90 days for this to take effect since we plan our
mailing up to days in advance.
We believe this response brings this
matter to a mutually satisfactory resolution. If any additional information is
needed, please contact: [email protected].
Respectfully,
******** ** *******
General
Counsel and EVP, Corporate AffairsInitial Complaint
Date:03/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received this marketing letter through the mail. This is clearly an attempt to market a letter as a missed bill from Utility company **** ****. Absolutely no information on the first page regarding this cost or really even they are selling you a product except for "this is a solicitation..." in small print. This increased my anxiety thinking we had missed a billing payment and is likely to scam others into switching their energy supplier unknowingly.Business Response
Date: 05/11/2023
May 11, 2023
Dear BBB Staff:
Please accept this letter as CleanChoice Energy’s (“CleanChoice”) official response to the complaint filed by *** ******** ****** of *** ***** ** Boalsburg, PA *****. The complaint report states that *** ****** is upset about receiving mailed offers from CleanChoice.Upon receipt of this complaint, we placed *** ******’s information on our do not contact list. We ask that *** ****** allow up to 90 days for this to take effect since we plan our mailing up to days in advance.
We believe this response brings this matter to a mutually satisfactory resolution. If any additional information is needed, please contact: [email protected].
Respectfully,
******** ** *******
General Counsel and EVP, Corporate AffairsInitial Complaint
Date:03/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing with regard to my CleanChoice Energy electrical service at *******************, Peru, NY ******. In recent months, my energy bills process through ***** have been escalating on a vacant home. After contacting CleanChoice in January 2023, I was informed that CleanChoice, without ever consulting this senior citizen, took it upon themselves to take me off a lower cost budgeted plan for electricity and were charging me at a rate of 35.8 cents per kw hour. After complaining that I had never asked or consented to the increase, I was given a rate of 9.9 cents per kw hour and sent a $50 gift card for my inconvenience. Now that I have had time to receive a new bill at the lower rate, it is clear that a $50 gift card isn't even close to the overages I was being charged. I demand nothing less than a month by month accounting since the time my rate was raised, and a refund of all dollars overpaid. It is grossly negligent to make changes to billing for people on fixed income without their consent. I have had to change and forfeit other services just to accommodate this greedy maneuver. All seniors need to watch out for CleanChoice!Business Response
Date: 05/11/2023
May 11, 2023
Dear BBB Staff:
Please accept this letter as CleanChoice Energy’s (“CleanChoice”) official response to the complaint filed by *** ***** ***** of. **** ******** of ** ******* ****, Peru NY *****. The complaint report states that *** ***** is upset about being removed from her budget plan and is upset about an increase in her invoice.
Our review shows that *** **** signed up by calling our contact center team on 12/28/2020.
Upon receipt of this complaint, a supervisor reached out several times to *** ****s via phone and email to help try to analyze what caused *** ****s’ electric to become unaffordable after being supplied by CleanChoice for three years. The supervisor was not able to reach *** ****s, but we encourage her to return our supervisor’s call so that we can resolve her concerns.
We believe this response brings this matter to a mutually satisfactory resolution. If any additional information is needed, please contact: [email protected].
Respectfully,
******** ** *******
General Counsel and EVP, Corporate AffairsInitial Complaint
Date:03/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have received repeated physical mailings from CleanChoice Energy at the name and address associated with this complaint. Despite multiple attempts, I am unable to remove myself from CleanChoice Energy's mailing list. Please remove me from receiving all communications from them.Business Response
Date: 04/21/2023
April 21, 2023
Dear BBB Staff:
Please accept this letter as CleanChoice Energy’s (“CleanChoice”) official response to the complaint filed by *** *** ****** of ** ******** *** Apt * Revere, MA *****. The complaint report states *** ****** is requesting to be placed on our do not contact and do not solicit lists.
Upon receipt of this complaint, CleanChoice added *** ******’s information to its do not contact and do not solicit lists, which may take up to ninety (90) days to take effect since CleanChoice plans its marketing campaigns in advance.
We believe this response brings this matter to a mutually satisfactory resolution. If any additional information is needed, please contact: [email protected].
Respectfully,
******** ** *******
General Counsel and EVP, Corporate AffairsInitial Complaint
Date:03/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
these people take after the elderly. they are costing me a fortune with their junk mail. they are polluting the environment with their junk mail and to be honest my gas and electric are way under $40/mo and most of that is hookup charges. im elderly, i can't really afford gas and electric and these people owe me hundreds of dollars and keep sending me junk mail which i have to drag upstairs and then drag down to the recycler. and last piece of junk mail from clean choice i tripped and fell and lost my job because i was hurt. and they still owe me hundreds of dollars and they keep sending me more junk mail. i started taking my name off the envelope and just leaving it. i'm too old for this. i would never use these people againBusiness Response
Date: 04/16/2023
April 16, 2023
Dear
BBB Staff:
Please
accept this letter as CleanChoice Energy’s (“CleanChoice”) official response to
the complaint filed by *** ****** ***** of * ********* ** Swedesboro, NJ *****.
The complaint report states *** ***** is requesting to be placed on our do not
contact and do not solicit lists.
Upon receipt of this complaint, CleanChoice added *** *****’s
information to its do not contact and do not solicit lists, which may take up
to ninety (90) days to take effect since CleanChoice plans its marketing
campaigns in advance.
Our records indicate that *** ***** has never contacted
CleanChoice in the past to request we not contact her. CleanChoice has never
serviced ****** ***** or * ********* ** Swedesboro, NJ *****.
We believe this response brings this matter to a mutually
satisfactory resolution. If any additional information is needed, please
contact: [email protected].
Respectfully,
******** ** *******
General
Counsel and EVP, Corporate AffairsCustomer Answer
Date: 04/18/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ********
I am rejecting this response because: All Clean Choice does is lie. Not only do they continue to mailings but I guess BBB gave them my email address and now they are emailing me as well as slow mailing me. They will not stop. it is harassment at this point. AND I DID NOT MAKE A COMPLAINT TO THE BBB JUST SO CLEAN CHOICE WOULD BE ABLE TO HARASS ME THROUGH MY EMAIL ALSO. THESE PEOPLE ARE NOT TO BE TRUSTED. BBB SENDS THEM ME EMAIL ADDRESS AND THEY PROBABLY SOLD IT TO HALF THE WORLD BY NOW.
Regards,
***********************Business Response
Date: 04/24/2023
We can assure everyone that we did not sell ****************** email address, or any of her information. Upon receipt of this complaint, CleanChoice added **. ****** information to its do not contact and do not solicit lists, which may take up to ninety (90) days to take effect since CleanChoice plans its marketing campaigns in advance. ************** can also click unsubscribe to any wanted unwanted emails she may receive.Initial Complaint
Date:03/14/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have begun to receive notices via United States Postal Service to get me to subscribe to CleanChoice Energy . Through very reputable companies, I signed up to not receive junk mail ; as a result, my mailbox has been clutter free for over a year, now this. I just want to be LEFT ALONE by this company. I contacted the company and feel as though my complaint was not taken seriously. I feel as though I am being harassed. I just want the junk mail from CleanChoice Energy to stop. I am and never will be interested in using the services of said company.Business Response
Date: 04/15/2023
April 15, 2023
Dear BBB Staff:
Please accept this letter as CleanChoice Energy’s (“CleanChoice”) official response to the complaint filed by *** ****** ******* of **** ****** **** Middletown, OH *****. *** ******* was concerned with this his enrollment with our Clean Commute subscription.
Upon receipt of this complaint during a phone call on March 14, 2023, CleanChoice added *** *******’s information to its do not contact and do not solicit lists, which may take up to ninety (90) days to take effect since CleanChoice plans its marketing campaigns in advance. We believe this response brings this matter to a mutually satisfactory resolution. If any additional information is needed, please contact: [email protected].
Respectfully,
******** ** *******
General Counsel and EVP, Corporate AffairsCustomer Answer
Date: 04/18/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************Initial Complaint
Date:03/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
While shopping at *** ************** in December, I was approached by a woman with a *** badge, a tablet and an offer for a $50 *** gift card. She was representing Clean Choice Energy and asked if I would like to hear about it. I begrudgingly paused my shopping to listen. It sounded legitimate, with *** backing it, and the monthly energy supplier price I was quoted was pretty close to what I currently paid on my *** budget plan. She assured me the 1st months bill would only be $69.99, after which my quoted price plan would begin. Well, I have been paying Clean Choice Energy, but they havent been paying ***. Now I am behind on my power bill, I owe $1400 to ***, and CCE has approx $1000 of my money.Business Response
Date: 04/15/2023
April 15, 2023
Dear
BBB Staff:
Please
accept this letter as CleanChoice Energy’s (“CleanChoice”) official response to
the complaint filed by *** ******* ******* of **** ********* ** Hampstead, MD
*****. *** ******* was concerned with her community solar subscription.
Our records indicate that Ms.
Meadows received $968.62 worth of community solar credits that reduced her
**** electricity bill by $968.62. CleanChoice Energy billed *** *******
$880.56 resulting in $88.06 in savings. CleanChoice Energy refunded *** *******
$315.95 on 1/27/23, which was an extra payment made on top of the $880.56 that
was billed.
Upon receipt of this complaint, a
supervisor from CleanChoice contacted *** ******* by phone on April 11, 2023,
and April 14, 2023, but was unsuccessful in reaching *** *******. CleanChoice
would like to work directly with *** ******* to resolve her concerns. *** ******* may contact CleanChoice’s Customer Experience Team at 1 - 800 - 218 -
0113 Monday through Friday between 9 and 6 pm EST.
Respectfully,
******** ** *******
General
Counsel and EVP, Corporate Affairs
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