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Average of 143 Customer Reviews
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Review fromMICHAEL P
Date: 11/08/2023
1 starMy wife signed up for an account. Changed employment. They sent a renewal email to previous work email and did not call or contact through any other means (the email was rejected as the account did not exist). They went from a fixed rate to a 'variable rate' without any communication. MY last three bills in Washington DC have been $575, $1050, $984 - for a row home in DC. I Called cleanchoice and they were charging me a .29 per kw rate and offered me a new rate immediately of .11. I told them I did not wish to do business with a company that has ripped me off of more than $5000 and that clearly has deceptive business practices. Just horrible - and my spouse WORKS IN RENEWABLE ENERGY. Find another supplier - this company is a complete scam.Review fromJON V.
Date: 10/21/2023
5 starsJON V.
Date: 10/21/2023
This company is excellent their customer service is excellent their prices are more than fair and the energy is sustainable
CleanChoice Energy Inc
Date: 10/26/2023
Thank you Jon for your kind words and taking the time to share your positive experience with us online. We are excited to know you are happy with your service and also able to support the environment at the same time. Please feel free to reach out to us if you should ever have any questions or concerns. We may be reached at: 1-800-218-0798. Our hours of operation are: Mon-Fri 8AM-8PM EST & Sat 9AM-5PM EST. CleanChoice Energy.Review fromJoseph Y
Date: 10/16/2023
5 starsJoseph Y
Date: 10/16/2023
Outstanding service with a price to match! Both our homes have this service.CleanChoice Energy Inc
Date: 10/19/2023
Thank you Joseph for your kind words and taking the time to share your positive experience with us. We are excited to know you are happy with your service and also able to support the environment at the same time. Please feel free to reach out to us if you should ever have any questions or concerns. We may be reached at: **************. Our hours of operation are: Mon-Fri 8AM-8PM EST & Sat 9AM-5PM EST. CleanChoice Energy.Review fromJordan A
Date: 10/13/2023
1 starJordan A
Date: 10/13/2023
Want your bill to triple? Want to get stuck between 2 awful companies providing you the same service, then blame each other for the gouging? Then cleanchoice is for you! Run by lobbyist scum to take advantage of good people who want to help save the planet. Can we nationalize our electric companies please?!?CleanChoice Energy Inc
Date: 10/19/2023
Thank you Jordan for reaching out to us regarding your CleanChoice Energy account. I am sorry to hear that your experience with our company has not been a positive one, as this is never the experience we wish for you to have. Our records indicate you initially signed up on a variable rate program, as outlined in your terms and conditions. We offer a variety of plans, both variable and fixed, to meet the different needs of our customers. While sometimes variable plans can offer a lower rate (which customers love), they do run the risk of rising as well. We receive new rate plans every month and are always more than happy to review them with our customers at any time. Reviewing your account, we show that it has been cancelled as requested and have confirmed a cancellation date of 10/30/23. This will serve as the drop date from CleanChoice Energy. Thank you for the time you supported clean energy with us. Please feel free to reach out if you should have any further questions or concerns. We may be reached at: **************. Our hours of operation are: Mon-Fri 8AM-8PM EST & Sat 9AM-5PM EST CleanChoice Energy.,Review fromRichard P
Date: 10/06/2023
1 starRichard P
Date: 10/06/2023
Awful. Their electric must be made of gold since it costs a fortune. Good hedge against inflation, too, since mostly rises.
When I signed up, the rate was modestly higher than what Pepco had been charging, but OK, for the good of the environment. I just tracked 24 months of bills (not available beyond that, apparently). KWH Rates:
$ 0.16600 in Oct. 2021
$ 0.18400 in Nov. 2021
$ 0.21000 in Dec. 2021
$ 0.23700 in Jan 2022
$ 0.36000 in Dec. 2022
$ 0.39700 in Jan 2023
In all, about twice what I had been paying. Meanwhile, the environment has gotten worse. Back to Pepco for me.
CleanChoice Energy Inc
Date: 10/19/2023
Thank you Rich for reaching out to us regarding your CleanChoice Energy account. I am sorry to hear that your experience with our company has not been a positive one, as this is never the experience we wish for you to have. Our records indicate that you are currently on a variable rate program. We offer a variety of plans, both variable and fixed, to meet the different needs of our customers. While sometimes variable plans can offer a lower rate (which customers love), they do run the risk of rising as well. We receive new rate plans every month and are always more than happy to review them with our customers at any time. I have reviewed your account and sent an email last week (10/12) with some options for alternative rate plans. Please feel free to reach out if you should have any further questions or with to take advantage our our proposed solution. We may be reached at: **************. Our hours of operation are: Mon-Fri 8AM-8PM EST & Sat 9AM-5PM EST CleanChoice Energy.,Review fromtekikil m
Date: 09/26/2023
1 startekikil m
Date: 09/26/2023
I have been a customer with clean choice energy for a while now. My bill doubled.at some point I do not recall receiving a notification, but that is allowed by eversource my electric company. why would a longterm client be charged double when there is a rate that is lower on the book. I am really amazed I was paying 34.4C/Kwh when they have 17.7C/Kwh listed on their site. need less to say I travel alot and have not been paying attention to this bill that is paid on line but not very happy. I also see prices by other suppliers that are as low as 11 and 10C/ Kwh.
it seems this is everyone's concern so I am requesting some explanations.
thank you
Tekikil MekuriaCleanChoice Energy Inc
Date: 09/28/2023
Thank you Tekkil for reaching out to us regarding your CleanChoice Energy account. I am sorry to hear that your experience with our company has not been a positive one, as this is never the experience we wish for you to have. Our records indicate you signed up on a 3 month introductory rate program. This means your rate remained the same for the first 3 months and then fluctuated with the market, as outlined in your terms and conditions. We offer a variety of plans, both variable and fixed, to meet the different needs of our customers. While sometimes variable plans can offer a lower rate (which customers love), they do run the risk of rising as well. We receive new rate plans every month and are always more than happy to review them with our customers at any time.Reviewing your account, we see you were able to recently speak with a team member from our customer service department to successfully process a plan change on your account. We are happy to know we were able to resolve your issue. Thank you for supporting clean energy with us. Please feel free to reach out if you should have any further questions or concerns. We may be reached at: **************. Our hours of operation are: Mon-Fri 8AM-8PM EST & Sat 9AM-5PM EST CleanChoice Energy.Review fromAquinta A
Date: 09/25/2023
5 starsAquinta A
Date: 09/25/2023
Clean Choice Energy offer great benefits while supporting the environment!CleanChoice Energy Inc
Date: 09/28/2023
Thank you Aquinta for taking the time to share your positive experience with us. We are excited to know you are happy with your service and also able to support the environment at the same time. Please feel free to reach out to us if you should ever have any questions or concerns. We may be reached at: **************. Our hours of operation are: Mon-Fri 8AM-8PM EST & Sat 9AM-5PM EST. CleanChoice Energy.Review fromChad N
Date: 09/24/2023
1 starChad N
Date: 09/24/2023
I am currently paying the most I have ever paid for bills in the City of Chicago. My bill is 189 dollars MORE than last year, with only a 2% increase. They also told me when I canceled, that there was a processing error and I will be charged STILL. I find this hard to believe since I called TWICE TO CANCEL. In total, I would now be paying (with Comed added) around 1000 dollars for THREE months worth of electricity. IT IS A SCAM.CleanChoice Energy Inc
Date: 09/28/2023
Thank you Chad for reaching out to us regarding your CleanChoice Energy account. I am sorry to hear that your experience with our company has not been a positive one, as this is never the experience we wish for you to have. Our records indicate you initially signed up on a 12 month fixed rate program. We offer a variety of plans, both variable and fixed, to meet the different needs of our customers. We receive new rate plans every month and are always more than happy to review them with our customers at any time. Reviewing your account, your two most recent supply charges reflect that your electricity usage had drastically increased. Your normal usage range was anywhere from 246 - 450 kWh per month, whereas your two most recent months were 1278 and 1330 kWh respectively. In this instance, the usage increase was the sole factor that attributed to the rise in cost. Your rate per kWh unit of energy used remained the same, as per your terms and conditions. We do show you also reached out to our customer service team and we explained the increased usage as well as offered a lower rate, but ultimately you declined. Reviewing your account, we show that it has been cancelled as requested and have confirmed a cancellation date of 10/2/23. This will serve as the drop date from CleanChoice Energy. Thank you for the time you supported clean energy with us. Please feel free to reach out if you should have any further questions or concerns. We may be reached at: **************. Our hours of operation are: Mon-Fri 8AM-8PM EST & Sat 9AM-5PM EST CleanChoice Energy.Review fromEfrem G
Date: 09/22/2023
1 starEfrem G
Date: 09/22/2023
This company is a scam I was told when signed up for the service I would be saving on my electricity bill but little did I know they were just adding money to my bill for them & was not doing anything to save money on my bill.So I have been watching my bill for a few months & it kept going up lord be hold it not from using more electric it was clean choice robbing me.So do your research on this company because they are some s—t.CleanChoice Energy Inc
Date: 09/27/2023
Thank you Efrem for reaching out to us regarding your CleanChoice Energy account. I am sorry to hear that your experience with our company has not been a positive one, as this is never the experience we wish for you to have. Our records indicate you signed up on a 12 month fixed rate program. As the contract was nearing its end, we sent a renewal offer for your review. In order to continue on a new fixed rate plan for another 12 month period, your approval is required. Failing to respond to the latest renewal offer converts the plan to a variable (market) rate, as outlined in your terms and conditions. We offer a variety of plans, both variable and fixed, to meet the different needs of our customers. While sometimes variable plans can offer a lower rate (which customers love), they do run the risk of rising as well. We receive new rate plans every month and are always more than happy to review them with our customers at any time. If you would like to receive an additional copy of your contract, we are happy to provide this for your convenience. Reviewing your account, we show that it has been cancelled as requested and have confirmed a cancellation date of 9/15/23. This will serve as the drop date from CleanChoice Energy. Thank you for the time you supported clean energy with us. Please feel free to reach out if you should have any further questions or concerns. We may be reached at: **************. Our hours of operation are: Mon-Fri 8AM-8PM EST & Sat 9AM-5PM EST CleanChoice Energy.Review fromAnn L
Date: 09/14/2023
1 starAnn L
Date: 09/14/2023
I think they are high in electricity so i might change my providerCleanChoice Energy Inc
Date: 10/04/2023
Thank you Ann for taking the time to share your comments and experience with us. Based on your feedback, we see a customer service representative reached out to you and was able to successfully offer you a fixed 12 month plan to fit your budget. We appreciate your support in helping the environment and supporting 100% clean, renewable energy with us. Please feel free to reach out to us if you should ever have any questions or concerns. We may be reached at: **************. Our hours of operation are: Mon-Fri 8AM-8PM EST & Sat 9AM-5PM EST. CleanChoice Energy.
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