Complaints

This profile includes complaints for Washington Gas's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Washington Gas

  101 Constitution Ave NW Washington, DC 20001-2133

• 

  Washington Gas

  6801 Industrial Rd Springfield, VA 22151-4205

• 

  Washington Gas

  PO Box 37747 Philadelphia, PA 19101-5047

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/14/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had issues paying my bill with Washington Gas since initiating this account. The first time I set up a draft with them from my checking account the draft did not go through and extra charges were put on my account which I had to fight to have taken off. I then had my checking account deleted off my gas account and set up my payment with my savings account to be sure there were no future errors that would occur. On 11/29/23 I made a payment to Washington Gas in the amount of $88.74. I received a confirmation receipt and then was later notified my payment was in fact not made and was charged an overage fee. I had to call again to make my payment and get the issue resolved. On 1/5/24 I called Washington gas about a return payment fee (which I was told was taken off) and was given case # ********** to have that issue resolved. While on the phone I made my payment online, received the payment confirmation email, and then asked the representative if he could see the payment go through on his end. He told me yes he did see the payment go through. I also asked him how many bank accounts he had on file for me for payments and he said only 1 so the old one had been deleted off. (Note we have not seen this money draft from our account so something on their end is happening- especially since we even switched from a checking to a savings account for payment.)I have now received notice that my payment did in fact NOT go through and received an email saying it is late. This is my second BBB claim against this company. I dont understand how hard it is for them to collect my money from me. I am forced to contact them several times a month to ensure they receive my payment. I am too afraid to set up automatic draft with them because they clearly cant manage billing so Im at a loss as to what to do next. I would like to be contacted BY A SUPERVISOR to ensure this is resolved

  Business Response

  Date: 01/31/2024

  The customer's account was reviewed and found the returned payments made in November and December were via the online portal indicating the customer provided the account information.

  The payments were returned with a reason of 'invalid account number'. All returned check fees were waived and the customer currently has a zero balance due. 

  Washington Gas understands the customer's frustration, however the company is not responsible for unpaid transactions as a result of the customer entering the incorrect information online. 

  Customer Answer

  Date: 02/01/2024

  I called and spoke with a manager 2 weeks ago. She informed me that Washington had customers were having issues with their checking accounts being drafted in April of 2023. She thought the issue had been resolved but I made her aware that both my checking and savings accounts were having issues with drafts. This acknowledgement proves to me that Washington has had a history of issues with their customers accounts.

  Further more I was told by this manager that my account balance would be it on lock so that I would have time to send a check in without further penalties being issued on my account. I just received my most recent bill and it is showing a $25 return fee and 2 late fees. One of $1.14 and one of .25. Again for another month in a row Im going to have to call Washington gas to explain my situation and get my bill adjusted. THIS HAS BEEN WVERY MONTH SINCE MOVING HERE IN AUGUST. 
  

  also, I unenrolled from paperless billing and requested a paper bill so that I can send my payment via check so that were not running into these issues anymore. I am yet to receive a paper bill in the mail, but have received a new bill via email.

  I need more attention brought to this matter so we can more easily pay our bill. 

  Customer Answer

  Date: 02/01/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  I am still having issues paying my bill and the blame being placed on me is unacceptable. 

  Regards,
  
  *************************

• Initial Complaint

  Date:01/12/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Washington gas is trying to bill me for $894 as a last statement when i have closed my account and moved from the service address. My last bill of about $36 was paid and my balance was $0 before i moved. I moved 11/30/23 and they are currently trying to retroactively bill me for $894 because they claim that the meter was reading incorrectly. Note that a technician came out to the property november 8th and concluded that everything was in order. I should not be responsible for negligence on their behalf especially since I am not even residing at this residence currently. I am being harassed with emails and calls to set up an appointment to have a technician come out but I cannot set up an appointment for a residence that i am not residing in. There are new tenants living there currently.

  Business Response

  Date: 01/22/2024

  Estimated Readings sometimes it is necessary for us to estimate readings, especially if we cannot gain access to your meter or when the automated device is not transmitting. Bills are estimated using historical usage, actual weather and length of the billing period. The next time an actual meter reading is obtained, your bill will be adjusted for any difference between what you have been billed based on an estimate and the usage shown by the meter reading. You will know your meter has not been read if you see Estimate after the words Current Reading on your gas bill.
  As our tariff states, "If the meter is found to be non-registering, or is stopped, the Company may estimate, and bill the customer, the proper charge for the unregistered service by reference to the customer's consumption during similar normal periods. 

  Records show that this account had been billed to estimated meter readings since the account started in 2022.  On November 8, 2023 an actual meter reading was performed, index ****.  On November 1, 2023 the estimated meter reading was 2252; therefore, the account was billed for the under estimation.

  Consumer Relations (NB)

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 6th, 2023 I received an outlandish bill of $203.73. Which does not reflect the average of my usual bills I receive from Washington Gas. I called Washington Gas immediately and requested to have my meter inspected for accuracy. When the technician came he confirmed the meter needed to be replaced as it is not functioning properly. The technician informed me that someone would call me to let me know what the next steps would be. Days passed and I heard nothing back so I called myself to be told another technician must come out to confirm the meter needed to be replaced. The second technician came and confirmed the same as the first and I took it upon myself to call as I was going to be charged a late fee for not paying this erroneous balance. I was informed by the customer service representative, ******* that this meter was reported to be faulty back in 2021 and yet nothing has been done on Washington Gas' end to replace it. I am a single mother and should not be punished with extra payments for something the company failed to do three years ago. After countless hours on the phone with Washington Gas, they said the meter would be replaced on 1/10/2024 and a new bill would be sent to me. I received my bill today and it is now reflecting an amount owed of $358.59 and yet no technician has shown up to replace my meter. I expect some type of accommodation from Washington Gas as I pay my bills on time and shouldn't be subjected to paying a large amount of funds at one time for the company's oversight. I have listed my account number below and hope to hear from someone immediately as I have been patiently waiting to resolve this issue. Account#************ Address: ***** *****************. Apt#*** Sterling, VA *****

  Business Response

  Date: 01/16/2024

  In review of this account, the corrections were made January 12, 2024.  The customer spoke with someone to schedule an appointment regarding the battery on ERT device that reads the meter electronically being dead and needing to be changed. The physical meter did not need to be replaced, just the device attached that sends the readings electronically. The meter is located in a utility room that is not readily accessible. The customer should expect to receive corrected billing on the account. The readings going forward should not be estimated. 

  Consumer Relations Department
  Washington Gas   | A WGL  Company   
  ********************************************************************
  energy answers. ask us.
  WashingtonGas.com   
  

  Customer Answer

  Date: 01/16/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: I logged into my Washington Gas account today and it is still reflecting an incorrect bill. Please see the attachment. I work for the property where this meter is located and none of the services necessary are conducted in a utility closet. All areas are readily accessible from outside of the building. Please advise when my bill will actually be updated. I am sincerely disappointed in this entire experience.
  
  Regards,
  
  ***********************
  

  Business Response

  Date: 01/22/2024

  Hello, 

  I'm unsure of when the screenshot was taken. The current bill is attached for review. 

   

• Initial Complaint

  Date:12/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account is ************ - After having a washington gas account for a year and a half WGL decided to bill me a $196 deposit. According to Virginia law, you cannot impose a deposit in the middle of service. I would understand if this was a brand new account however I have had this account for over a year and a half. A second Virginia law states that a deposit cannot be more than two months payments, my average monthly payment to washington gas is less than 70$. (sources on the laws: ***************************************************************************, *******************************************************************************************************************************************************************************************************************************************.) Washington Gas is now threatening to shut off my gas a day after christmas in the middle of winter. I got laid off at the begging of this month and have no way to pay this deposit before the shut off date. This is a repulsive action being taken by Washington Gas a day after Christmas. Also filing with other consumer watch dog agencies and Virginia Legal Aid.

  Business Response

  Date: 12/28/2023

  December 28,2023
  
  ***********************
  *****************************
  Alexandria, VA **********
  
  Washington Gas reviewed your gas account based on a complaint you filed with the Better Business Bureau. Your dispute is regarding a deposit of $195 included on your October 12, 2023, bill.
  
  Our company is a regulated utility by VA Commission. Included in response, payments posted to your account. As stated in the VA Tariff, a deposit can be added to an account if a customer has not paid any bill within 80 days of the bill issuance date, the Company may elect to assess a security deposit, or to increase an existing deposit up to the two highest consecutive bills in the preceding 12 months.
  
  Deposit added to your October 12, 2023, bill, last payment received from you when this bill generated was June 5, 2023. Based on the June payment and the VA Tariff guidelines the deposit is valid. You can call Washington Gas and request that the deposit be divided into three installments. The deposit when paid in full will stay on your account until (1) you close this account and you do not have an outstanding balance due or (2) you pay your bill in full each month by the due date. You will need to call to request the deposit refund if you meet the criteria.
  
  A 30-day courtesy hold placed on your account. Hold provides you time to call Washington Gas to discuss pay arrangement options. There are also programs to assist customers that meet the eligibility requirements to receive assistance. Included in this response, VA Customer Handbook. Pages 35 and 36 provide programs that may be able to assist you and their contact information.
  
  Consumer Relations Department/KV
  Washington Gas |A WGL Company   
  6801 Industrial Rd., Springfield, VA 22151

• Initial Complaint

  Date:12/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have Washington Gas service for heat only at 2 commercial properties in Woodbridge Virginia. We call to disconnect service every Spring to avoid the considerable monthly fees that are charged even if no gas is consumed. Every Fall we call to re-establish service. Washington Gas acknowledges that we called to disconnect service on 3 April 2023. We called to re-establish service on 8 December of 2023, and were told that because of the large balances attached to these addresses, they could not re-establish service until the balances had been addressed. Evidently, Washington Gas did not disconnect service when requested, and the monthly fees have been accumulating in what Washington Gas calls a "Placeholder Account". We don't receive a monthly bill from Washington Gas as we have no active accounts. When we were told that the gas had never been turned off, I didn't believe the representative. I turned up a thermostat, and yes, the heat came on. We are a welding shop, and we have machinery that gives off quite a bit of heat and noise, but it's likely that the heaters have run at night when the machinery is off. I know that the large percentage of whatever charges are outstanding are monthly service fees, access fees, taxes and whatnot; not the actual purchase of gas. We are willing to pay for whatever gas inadvertently flowed into our business when the weather turned cold, but because the gas never should have been on after April 3rd, we don't owe any other fees, and we don't want to pay for the gas that lit two pilot lights when the weather was warm. We've ben told by Washington Gas that when service is disconnected, a technician comes to the address and locks the valve shut. Since April 3rd, we've believed that gas was not on, nor could it be turned on. We'd like them to absorb whatever balance is held in the Placeholder Accounts, and turn on our gas so we have heat.

  Business Response

  Date: 12/19/2023

  December 19, 2023

  Good afternoon, Washington Gas received the complaint you filed with the Better Business Bureau. You must resubmit your case with the Washington Gas account and service address for each account. 

  Consumer Relations Department
  Washington Gas   |  A WGL Company   
  6801 Industrial Rd., Springfield, VA 22151
  energy answers. ask us.

  Customer Answer

  Date: 12/20/2023

  We do not have the Washington Gas placeholder account numbers.  They aren't ours, and they were never given to us.  

  Our service addresses are 

  ****************************** and 

  *** *************,  both in Woodbridge, Virginia, *****

  Business Response

  Date: 01/05/2024

  January 5, 2024

  ******* **********
  ***** **** *******

  Washington Gas reviewed the complaint you filed with
  the Better Business Bureau. Based on the review, the current billing statements
  for your two gas accounts attached. Each statement lists the total amount due for
  each service address.

  
  ***** **** ******* / ************ 
  *** ******* ** / WOODBRIDGE VA
  ********** 
  
  ***** **** ******* / ************ 
  *** ******* ** / WOODBRIDGE VA
  ********** 
  
  Going forward if you want to temporary turn your gas off,
  please call Washington Gas. Advise the representative that you only want to turn
  the gas off at the meter temporarily, not close your account. When you are
  ready to have the gas turned back on, please call Washington Gas. Please be
  advised that a fee will be due on your first bill after the gas restored at the
  meter.
  
  Consumer
  Relations Department | KV
  Washington Gas   | A
  WGL Company    

• Initial Complaint

  Date:12/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get gas cut on in my apartment at ******************. I have a toddler in my unit and there is no gas to the stove, oven and no heat. I've been calling and sending emails consistently and the only thing that they'd been telling me to do is send more documents and start new accounts. Utilities are a human right and it's clear they do not intend to help me get the services started so I need help intervening.

  Business Response

  Date: 12/15/2023

  According to the account notes, Washington Gas was at the property yesterday, December 14, 2023. It is noted the customer was unable to gain access to the boiler room, the technician called the customer throughout the morning to try to get her gas on no call back from leasing office. Customer will call WG when ready.

  Consumer Relations(NB)

• Initial Complaint

  Date:12/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Washing Gas replaced the old gas meter on 03/01/23. They read the old meter incorrectly and overcharged me by at least $100. I have contacted them several times and got case numbers. However, they just did nothing about it.

  Business Response

  Date: 12/15/2023

  December 15, 2023
  
  *************
  ****************************
  Rockville, MD *****
  
  RE: Washington Gas Account #************
  
  Hello,

  Washington Gas reviewed the complaint you provided to the Better Business Bureau. Review of your account conducted by our Billing Department. Based on the review, a credit in the amount of $392.44 applied to your account. Based on the credit a new billing statement generated (attached).This statement reflects the $392.44 credit applied. Statement also reflects the $78.58 that was due already deducted from the credit.

  This leaves a credit of $313.86 on your Washington Gas account. The credit will be deducted each month until your account shows a zero-credit. If you want the credit of $313.86 refunded to you, please contact Washington Gas before your next billing statement generates. Your next bill will generate from your December 26, 2023 meter read. The telephone number to our Call Center is listed on your bill. 
  
  Consumer Relations Department
  Washington Gas   | A *** Company   
  ********************************************************************
  energy answers. ask us.

  Customer Answer

  Date: 12/25/2023

  Actually I am satisfied with Washington Gass resolution proposal. I was not aware that I could send additional information by clicking the link. 

• Initial Complaint

  Date:11/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the beginning of 2023, Washington, gas mistakenly charged me for a home that I do not own. I paid the bill twice before contacting them, and letting them know that they had entered the wrong address. They claimed to send me a check, which months later had never arrived. By now, I have called them over two dozen times. in October, they claimed to send me a check again. A month later, and once again, the check has not arrived. At this point, I feel that they are scamming me and are just lying about sending checks. I have asked if they could send the check through certified tracked mail, and asked if they could just do a direct deposit so that we could be done with this matter. I keep calling them. I asked to talk to a manager or supervisor, and  I’m told that the issue has been escalated. Then, the next time I call, there's nothing about an escalation, and I am still at the same point.

  Business Response

  Date: 12/18/2023

  This inquiry was sent to our cash receipts office and it was advised that "This refund was never re-issued on 10/30/2023 as indicated in the notes. The original refund went out on 05/27/2023 and has never been cashed."  They have voided that check and re-issued another check.

• Initial Complaint

  Date:11/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this company lost $4,000 of my hard-earned money.

  Business Response

  Date: 11/20/2023

  November 20, 2023
  
  *****************
  **********************************
  Silver Spring, MD **********
  
  

  Washington Gas reviewed the complaint you filed with the Better Business Bureau.
  

  Your account at *******************************in Silver Spring Maryland shows Washington Gas received two payments on your account. Payment for $318.09 posted September 11, 2023, reflected on October bill (included). Payment for $300.00 posted November 13, 2023, this will be reflected on our December 2023 bill. There are the only two payments received for #************, your active gas account with Washington Gas.
  

  On November 9, 2023 you spoke with a Call Center supervisor stating payments you made have not posted to your account. Note states you were advised that confirmation verifying Washington Gas received payments are needed to initiate an investigation. You must provide banking statements showing Washington Gas received payments that are not listed. When the required information is received a review can be conducted.
  
  Email your banking documentation to Washington Gas ([email protected]) 
  
  If there is something else that you want Washington Gas to investigate or research on your gas account, please include the details in your email. List what your dispute is and all information that will assist with the investigation.
  
  Consumer Relations Department (kv)
  Washington Gas   |  A *** Company   
  ********************************************************************
  energy answers. ask us

• Initial Complaint

  Date:11/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In late September/early October 2023 Washington began digging up the street here on the block of ******** St between *** Street and *** Street to replace gas lines. When the digging began at my house I told the people working on the project I wanted the place to be left as they found it, because I had had experience with **** digging up my front yard 3 times and each time leaving a huge mess for me to deal with. One of the people told me they also had to dig a second area of my front yard for the neighbor's gas line and I agreed but also said they must leave the area as they found it. At this time I found out my sister in England was very ill and I needed to go see her. This was a very stressful event for me, I left on October 3rd and returned on October 18. Washington Gas dug up rose bushes and other perennial plants in my front yard, to accomodate my neighbor's gas line. Washington Gas put the neighbor's gas meter on my property. When I questioned this they told me that part of the property belonged to my neighbor. The survey for my property at ************************** clearly shows a straight line where my property begins and ends, The plants that were dug up are now dead, the place is a big mess. When I spoke to the people doing the work about this, they laughed in my face! Why do I have to suffer such abuse and hardship, is there no law to protect my interests in this situation?

  Business Response

  Date: 11/13/2023

  This issue was addressed with DC PSC where the customer filed a formal complaint.  In that complaint there was no mention of the property needing landscaping.  Below is the response sent to DC Public Service Commission. 

  "This meter was placed outside the neighbor's home where the gas lines are.   If this customer wants the meter moved to another location, they will have to contact WGL because there may be a charge to relocate the meter again.   The neighbor will have to call to have the relocation done.  ********************** cannot place the call because there may be a charge. "

   

  Customer Answer

  Date: 11/15/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: 1. The response is ridiculous! What am I supposed to say to the neighbor? Do I have to hire an attorney? And a reminder, DC is one of the most violent cities in the entire USA.  I was not given notification that the meter would be put on my property.
  

  2. The response does not address the damage done to my property. Who is going to pay for this damage? Why should I have to shoulder this burden? Washington Gas doesn't provide anything free to me.
  
  Regards,
  
  ***************************
  

  Business Response

  Date: 11/22/2023

  Hello, 

  If the neighbor's meter is on your property, they should be notified so they can reach out to WGL to have it moved.  WGL worked with the neighbor to move the meter to the current location. With regards to the damages, you stated you didn't want WGL/Contractors to visit the property to assess or fix the damages. With that said, you can file a damages claim and provide all required documents.  The claims department will either approve or deny the claim. Claims will also be notified that you did not want the landscaping done by WGL/Contractors. The process to file a claim is attached. 

  Consumer Relations Department(dj)

  Washington Gas   | A WGL Company   
  

  energy answers. ask us.
  WashingtonGas.com