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Business Profile

Moving Companies

Keep It - Moving and Labor LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/09/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I thought by hiring a company, I would be dealing with professionals and apparently I was wrong. This is a business, and I the customer. Money was given in exchange for services which were never properly completed. I hired them to help me move on 2/25/23. They dragged their feet loading already packed boxes from a 1 bedroom duplex, the did not cover my furniture, they left my items in the living instead of the allocated location, reassembled the bed not using the proper tools, bed fell apart last night 3/9/23, the two movers are lying to the owner about reassembling my bed. They called me up to see the assembled bed afterwards. And now owner is not responding to my calls after saying that his team said “ they did not assemble my bed”. I sent messages saying that they did, but no response, so here I am. If this how they treat their customers, it’s a shame they’re still in business.

  • Initial Complaint

    Date:12/14/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I scheduled and completed a move on 11/28/2022 with this company. After the move was complete I received a call from one of the movers saying they "found" two boxes hidden under a blanket in the truck after they left. During a follow up text message they said they would return the boxes. After more than a week I messaged them for a status update and they refused to respond after several attempts. I sent correspondence to the company via their website requesting my items and an update and have gotten no response from that either.

Keep It - Moving and Labor LLC is NOT a BBB Accredited Business.

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