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Business Profile

Windows

Window World of Delmarva Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/19/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Payed for two big windows back in April and have never been delivered or installed.

    Business Response

    Date: 01/23/2025

    Mr. *******’s contract for seven (7) double-hung windows was fulfilled on October 28, 2024.

    Window World of Delmarva, Inc.

    Customer Answer

    Date: 01/23/2025

    Better Business Bureau:


    I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 





    Regards,



    Complaint ID: 22445954




     


     


     

  • Initial Complaint

    Date:10/17/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a resubmit of my complaint:
    Thirteen windows installed August 2023. Installation defects itemized by myself & the county government building inspector September 2023. No response from Window World Delmarva owner (Michael Hayman) nor owner of Window World USA (Tammy Whitworth) post corresponce directed to both of them, post office in Wilkesboro, NC failed to deliver/ascertain reason/offer to check why certified signature-requested correspondence failed to owner WW USA. USA Postmaster General office whom I contacted to help just reiterated that letter to Wilkesboro P.O. not found.

    Window problems: no info pre-install that crew would be independent contractors, two inexperienced boys assisted & needing constant supervision, insulation missing( standard install item) in vulnerable coastal area, bent screens, inside trim bent, gaps, air leakage, minimal/absent caulking, gouge marks interior trim, front window interior unmatched color, property damage, no chute for removed exterior items, contractor refusing to reinstall structural items removed without multiple requests, metal hammers (not recommended tool for window installations) were used, refusal to reinstall interior blinds as promised by administrator, rushed install two days despite requests to not do. How does a company feel no compunction, guilt nor ethics in this abysmal failure to deliver (poor company ratings on BBB) an appropriate installation. I paid thousands. I have never experienced this in my seventy years. Request: full refund of my payment plus correction of the problems with their best installers in physical presence of WW Delmarvaowner. The county building inspector can return after Window World corrects all.

    Business Response

    Date: 10/18/2023

    Window World of Delmarva's Construction Manager, ****** ***** has made numerous calls and left messages with Ms. ****** in an attempt to rectify her issues. To date there has not been a return call from Ms. ******. She may call our office at 302-846-2224 so that we can schedule Mr. ***** to meet with her. 

    Customer Answer

    Date: 10/26/2023

    Better Business Bureau:


    I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
    **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.

    Hi,I received your information that WW Delmarva had contacted me. That didoccur early on with *** the construction manager. I advised him that I wasobtaining opinions from independent windows installers and other groups (the county building inspector was also here at the house). I had/have nointerest in WW D just coming to the house and providing an arbitrary patchjob. They already dug into my siding and house window frames amongst otherdamages. I told *** during the above phone call that I   did not want to becharacterized as “ just blowing smoke” about what I “thought” I saw in/onthe windows.  In fact, the information on the Internet regarding signs offaulty window installation, matches the defects at my house post install .It has been a valuable process in speaking with experts in windowinstallation and having their visits validate my concerns.So, no the case is certainly not resolved. You drew a conclusion afterspeaking with WW D, that wasn’t checked with me .Sadly, this was nothing buta one-sided discussion with them. But, it does clean up BBB paperwork there,so it can be labeled resolved. This will never be accomplished with thiscompany and you will continue to receive a stream of consumer complaints.Very sad.$10,700 for a rubbish installation. By the way, they have a track recordelsewhere in some prominent government groups.So, hardly resolved.Thank you for your efforts


    Regards,
    Complaint ID: 20742263
     


     
     

  • Initial Complaint

    Date:07/28/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It took them a year to install windows, I wasn't told They would be half screens . When The salesman came to Our home they were full screens on the window he presented. and I still Do not have my screen for my sliding door in dining room. I feel Mike the owner should provide me with full screens at no charge for all the inconvenience. I paid in full as soon as the order was placed about a week after gentleman was here with his presentation!

    Business Response

    Date: 07/29/2022

    Window World of Delmarva will order full screens for Ms. ***** and will contact her when we receive.

Window World of Delmarva Inc. is BBB Accredited.

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