Complaints

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  Neighborhood Resources, LLC

  Dover, DE 19901-2866

  
• 

  Neighborhood Resources, LLC

  PO Box 930 Cheswold, DE 19936

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** at Neighborhood Resources manages my HOA. He is also a debt collector. He mailed me debt collection notices for my $275 HOA payment. My payment was due on 2/28/2022 by 05/01/2022 the payment was $971 for my payment plus delinquent fees, demand letter, delinquent services package, and charges to prepare and attend court. By 05/15/2023 Legal action was taken and he filed a lien against my property.
  This was the first time I had to pay my HOA after moving in my home on 10/16/2020. I did not know his company “Neighborhood Resources” was considered my HOA. I did not receive any documents at closing with his name on it or outlining the payment schedule. Once I received a Deed Notice from the court on 5/20, I opened it and called his office. He was out of town as of 5/20. I called and left messages. He never returned my calls. I then emailed on 5/28 asking for a breakdown of charges and COVID relief options. He and his wife/business partner ignored my request once and the second response was an inaccurate breakdown of charges. I contacted the DOJ on 6/9 and asked about my rights. I was told to follow the Ombudsperson process which began with contacting the board. There is no publication or website with the board members information. I had to call *****. ***** was rude. He slandered members of the community for not paying their assessments. He refused to offer COVID relief and told me that, that was my problem. I requested the documents from the board via email and received No documents. At that point I had already paid my dues of $275. I included in my email that I would pay my dues but not the additional fees. He accepted my payment yet still took legal action. On 4/18/2022, only 48 days after my assessment due date, ***** sent me a debt collection letter. He also created a false email allegedly sent 5 days prior to mailing the Deed Notice. As a debt collector, he is not following the federal guidelines created a false document for court. My fees are $2800

  Business Response

  Date: 02/23/2023

  Tell us why here...

  Neighborhood Resources LLC
  PO Box 10012, Wilmington DE 19850-0012
  Maintenance Corporation Services
  www.neighborhoodresources.net
  
  February 23, 2023
  
  Dear BBB,
  
  Due to privacy issues, I cannot discuss Ms. ****** file directly.  I did email her and ask if I could discuss her file while responding to her BBB complaint but did not receive a response.
  
  Neighborhood Resources response is our general practices we perform for all our contracted Maintenance Corporation clients.  We follow the below procedures and use contracted charges.
  
  Non-payment of assessments is a big problem for all maintenance corporations.  The Boards have to take in account non-paying corporation members and increase assessment amounts to cover their budgets.    It is a fiduciary duty of the boards to pursue delinquent assessment to be fair to the homeowners that due meet their obligations in a timely manner.  (before the grace period expires).  
  
  All envelopes mailed to homeowners list the name of the community on the outside of the envelope above the homeowner’s name and mailing address.  Neighborhood Resources is the liaison between the board and the corporation members. We do return phone calls and even on vacation if phone service is available.  
  
  We do work with homeowners to meet their legal obligation to pay their assessment.  Our assessment notices state:   
  Please contact ***** ********* ** ************ ** ******************************* as soon as possible if you are experiencing financial difficulties and/or need to make payments to satisfy your Maintenance Corporation obligation.  Please make arrangements prior to payment due date before incurred charges are added to your assessment.  Any incurred charges are unable to be waived.
  
  For all our management and collection clients, contracts list the steps and charges for collection process.  These are contracted charges and the amounts we use when homeowners are delinquent with their legal obligation to pay maintenance corporation assessments.  Corporation members are provided a timeline for the collection of assessments that is sent every year with the assessment notice.  The timeline provides the due date and the steps that are taken when a homeowner becomes delinquent.
  
  The homeowner’s timeline list is provided so homeowners are aware of the process and the charges.  It is up to the homeowner when they wish to meet their legal obligation to pay maintenance corporation assessments and at what step they choose to make payment.  If they choose to pay their obligation by the due date, there are no additional amounts added to their assessment. As per community Maintenance Declarations, there is a 30-day grace period from the due date before assessments are delinquent.  After that 30-day grace period has expired we start the legal steps in the collection of delinquent assessments.  The Maintenance Declarations also states that the delinquent homeowner is responsible for all costs, attorney fees and court fees for the collection of delinquent assessments. This is also Pursuant to 25 Del. Code § 81-302(a) (11) the charges incurred in connection with your late assessment are herby imposed against you and are added to and become part of the delinquent assessment. This is so the whole community is not paying to collect from a delinquent homeowner.  There are several steps in the process, each with incurred charges.
  
  The delinquent collection process is listed in the Maintenance Corporation Contracts and approved by the boards as they have signed the service contracts.  The homeowners are made aware of the process and charges yearly as the timeline included with the assessment notices.  
  
  Please let me know if any additional information is required.
  
  Sincerely,
  ***  ***** *********       ****
  ************ ********* ***
  ** *** *****
  ********** ** **********
  ************
  *******************************
  *****************************
  
  For your convenience credit/debit card payments may be made online at www.neighborhoodresources.net or by calling 302-521-1961.
  
  Please be on notice that we are acting as a “debt collector” to collect amounts owing to our client and any information obtained by us from you or about you will be used for that purpose.
  “Please be advised that if you have filed bankruptcy, this communication is not an attempt to collect a debt and is for informational purposes only.
  

  Customer Answer

  Date: 03/10/2023

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  ***** indicated that he emailed me and asked to discuss my file. This is another false statement. Here is a copy of his only email to me. See Below....I will explain additional concerns below the email.    Ms.******,Good afternoon.Today you spoke of covid relief and that reminded me of a State of Delaware Program that I recently became aware of.It is a grant that will pay lienable debts and does not have to be repaid.If you are interested in the information please let me know and I will send you the link along with a letter for submitting with the application.The program usually pays in a couple weeks if approved.  When paid we will with draw the court action. Let me know if you require any further information.Sincerely,In his response, ***** wrote, "For all our management and collection clients, contracts list the steps and charges for collection process.  These are contracted charges and the amounts we use when homeowners are delinquent with their legal obligation to pay maintenance corporation assessments.  Corporation members are provided a timeline for the collection of assessments that is sent every year with the assessment notice.  The timeline provides the due date and the steps that are taken when a homeowner becomes delinquent.The homeowner’s timeline list is provided so homeowners are aware of the process and the charges.  It is up to the homeowner when they wish to meet their legal obligation to pay maintenance corporation assessments and at what step they choose to make payment.  If they choose to pay their obligation by the due date, there are no additional amounts added to their assessment. As per community Maintenance Declarations, there is a 30-day grace period from the due date before assessments are delinquent.  After that 30-day grace period has expired we start the legal steps in the collection of delinquent assessments."Our bylaws do not have any due dates or date periods listed. We were only provided a list of collection procedures. Please see the attached Bylaws and Declarations. As ***** stated, the timeline was only sent with the bill. I, being a new resident, had never received a bill from my HOA. I received letters from *****'s company Neighborhood Resources, so I did not know about the timeline.***** stated, "The delinquent collection process is listed in the Maintenance Corporation Contracts and approved by the boards as they have signed the service contracts.  The homeowners are made aware of the process and charges yearly as the timeline included with the assessment notices."Homeowners have no recollection of the Board, Board members, and/or agreements because there have been no meetings, newsletters, or elections since prior to 2019. Our bylaws state that the members must have meetings annually and elect directors by ballot. Also the directors shall be elected for a one-year term only.******** II and Neighborhood Resources have violated the terms listed in the bylaws, for we have not held elections, casted votes, or met in over 4 years. We have not been provided with any email or written correspondence regarding elections. We have not had the option to meet virtually.Allegedly, the Board met in January 2021 to adopt a new collection timeline. If the board met to sign such an agreement that affected the members, the members should have been notified about the meeting. How is it possible that they meet to create an unreasonable timeline that charges residents triple the HOA yearly fee, but cannot hold one annual meeting in four years? Also, any director who signed the contract is 3 years beyond his/her contracted term. Also, the HOA has not provided members with a budget in over 4 years. There is no public information available. I requested a budget from a board members on June 8, 2022. See my request and the response below:On 06/09/2022 2:59 PM S S ***************************** wrote:Hello Board Members,I'd like to request a budget for 2020, 2021, and 2022. I moved in ******** in late 2020 and I haven't receive any newsletter, meeting notice, or budget. I am extremely concerned about the timeline for collections that you approved in Janunary 2022. Did you announce to the community that you were voting on a new timeline? Also, I'd like to know why our dues are used to contract another company, Neighborhood Resources. I'd like to vote on that during the next meeting once I receive the budget to see how much we are paying ***** to send notices and collect debts.
  
  
  
  Regards,
  Complaint ID: 19399234
   
  
  
   
   

  Business Response

  Date: 03/24/2023

  Neighborhood Resources has reached out to this homeowner to offer information regarding help paying her past due assessment and she has not responded. 
  
  She states in her complaint - As ***** stated, the timeline was only sent with the bill. I, being a new resident, had never received a bill from my HOA. I received letters from *****'s company Neighborhood Resources, so I did not know about the timeline.
  
  Our response -  Neighborhood Resources sent the assessment notice (bill) along with the collection timeline. The notice did provide a due date, we also sent a reminder that provided the due date.  All communication sent from Neighborhood Resources also references the name of the community on the envelope so all homeowners are aware it is coming from their HOA. 
  
  As far as her concerns regarding the meetings not being held during the Covid pandemic and the election / reelection of board members, they are concerns she can bring to the board, however they have nothing to do with the collection of the unpaid assessments.