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Business Profile

Incorporation

Incorporating Services, Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Incorporation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/10/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We switched our Delaware registered agent provider earlier this year to another provider after paying for the whole year in advance with Incorporating Services, Ltd. Upon approaching Incserv for a refund, we were told that they would not refund us because their invoice said so.

    This is completely unfair and totally anti- competitive. Obviously their no partial refund for switching policy is not mentioned anywhere on their site to the prospective customers.

    We think we are owed a refund because we are not getting the service from them and in fact are paying another party for the same service!

    Business Response

    Date: 10/11/2022

    We would love to look into this matter but no details were provided for the complaint. Please advise of the client name and invoice so we may research. Lacking these details, we cannot identify what services were provided or provide a reason for the response that they said that they received.

    Thank you for your cooperation and once the information is provided we can provide a more detailed response or reason why a refund would not be issued or, in fact, you are due said refund. 

     

    Regards,

    President 

    Customer Answer

    Date: 10/14/2022

    Better Business Bureau:


    I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
    **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.There was enough details in the complaint for you look up the matter. Please note that personally identifiable information in the complaint would violate BBB guidelines. Nevertheless, it is invoice #1015346 (client #40545) dated 3/8/2022. The switchover to the other RA was recorded by DE on 3/4/2022, and the filing was completed on 7/18/2022. Regards,
    Complaint ID: 18195427
     



     

    Business Response

    Date: 11/01/2022

    Thank you for the information - in your complaint we did not have the information necessary (the invoice number ) to review your complaint. If you would like a refund via check, please submit the information such as: Name on check and address to send this to.

    Again, I am unsure who you spoke with regarding this matter as we have no record of this conversation. 

    Regards,

    President 

Incorporating Services, Ltd. is NOT a BBB Accredited Business.

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