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Make Me Jedi

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/10/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a drawing and a canvas of my family from Turned Yellow. After a lengthy back and forth I approved the final drawing. They sent me the canvas of the one of the drawings within the back and forth, but it wasn’t the last drawing. I want the canvas of the final approved drawing.

    I attached 2 drawings. The one where my dog is cafe brown is the first rendering and not the final drawing but is what I received on the canvas - which is wrong.
    The second attachment with my dog lighter tan in the final approved photo and should have been what was sent.

  • Initial Complaint

    Date:06/24/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction Date: 6/10/2024
    The order #TY#176096
    Amount of money paid: SP Turned Yellow $55.55
    - $44 for the canvas
    - $9 for FedEx shipping
    Turned Yellow was to provide me with a 12 by 16 horizontal canvas of the illustration they created for me
    FedEx Tracking # *********772
    The ad that I responded to was on Facebook. It advertised that I would receive my item on or prior to Father’s Day, June 17th 2024.

    The FedEx label was created on 6/10/24 at 11:25pm.
    On my end the status of the package never went past the “label created” stage. When I contacted customer service I was advised that they were showing the item marked “Return to Sender”. I requested a refund and was told that I had to wait for the item to come back to them before they would issue a refund to me. The item never left their offices and I do not agree that I should have to wait any longer to receive my money back.

    Business Response

    Date: 07/04/2024

    Dear BBB,

    I hope this message finds you well. We appreciate your assistance in addressing the concerns raised by the customer regarding their recent experience with our service. We regret any inconvenience caused and appreciate the opportunity to address this matter.

    Regarding the issue outlined:
    The customer reported that their merchandise order did not arrive. When we checked, it appeared to be lost during transit. We sincerely apologize for any inconvenience this has caused.

    That said, the customer requested a refund instead. We followed our standard procedure of awaiting the return of the item before processing the refund. We understand that this process may have caused frustration due to the delay in resolution. After waiting for three days for the item's return, we promptly issued a full refund to the customer.

    For your reference and review, I have attached a PDF document titled "176096 - order & refund details," which provides comprehensive information regarding the order details and proof of the refund issued to the customer.

    We are committed to providing excellent customer service, and we take all customer feedback seriously. We are currently reviewing our procedures to ensure that similar situations are handled more efficiently and that our communication with customers is clear and timely.

    Please do not hesitate to contact us if you require any further information or clarification on this matter. We appreciate your attention to this issue and look forward to resolving it promptly.

    Sincerely,

    Customer Answer

    Date: 07/09/2024

    Better Business Bureau:


    I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 





    Regards,



    Complaint ID: 21876160




     


     


     

  • Initial Complaint

    Date:06/17/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this company on June 5. They promised that services would be delivered within 5 days. They require you to pay upfront before services are rendered. It has been weeks and no action has been taken, no responses to my messages have been given, but they did take my money. I investigated with other customers. Many people have also suffered the same experience — we all paid this company money for a product that was never delivered. No phone number is listed on their website, they have low reviews online, and it seems to be a scam. I would like my money back, but even more than that, I believe this company should be help accountable and should have to pay back all of the customers they have stolen money from.

    Business Response

    Date: 07/03/2024

    Dear BBB,

    We appreciate the opportunity to address the concerns raised by the customer regarding their recent experience with our service. We regret any inconvenience caused and sincerely apologize for the delay in processing their order.

    Due to an unexpectedly high volume of orders, we encountered delays in completing orders during the period in question. Despite our efforts to communicate and rectify the situation with the customer, we understand their dissatisfaction and apologize for any frustration caused.

    Upon being notified of the delay, we promptly informed the customer that their order was being processed. However, we acknowledge that this response was not timely enough given the circumstances. Subsequently, we offered a full refund as a gesture of goodwill. Regrettably, we have been unable to issue the refund due to a chargeback initiated by the customer.

    We remain committed to resolving this matter swiftly and fairly. We are prepared to either continue processing the order as originally requested or provide a full refund, depending on the customer's preference. We can only refund the full amount once the chargeback case is closed, we will promptly proceed with the refund process if the customer wants a refund.

    Moving forward, we are taking steps to enhance our service and response times to prevent similar situations from occurring in the future. Customer satisfaction is paramount to us, and we are dedicated to improving our processes to better meet our customers' expectations.

    We appreciate your understanding and assistance in facilitating a resolution to this matter. Please do not hesitate to contact us directly if you require any further information or clarification.

    Sincerely,


    Customer Service Manager

    Customer Answer

    Date: 07/08/2024

    Better Business Bureau:


    I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. This company should not be allowed to sell any products or, at the very least, they should be required to post a disclaimer on their website about the delay in their production time. Most comments and reviews from their customers reflect the experience I had, and the fact they are allowed to continue to essentially steal from the general public is unacceptable. Yes, a refund was offered, but I had already contacted my bank after the product was never delivered and many emails went unresolved and ignored. It took weeks for them to acknowledge the product didn’t arrive and offer a refund. Again, this is unacceptable. Now I only hope the BBB will stop them so they don’t hurt any future customers.




    Regards,
    Complaint ID: 21857521
     



     

  • Initial Complaint

    Date:11/14/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested a service from this website to turn a picture "yellow". It is basically taking a picture you send in and they make it look like the Simpsons. They responded that the picture was not clear enough. I did not have a clearer picture and did not want any other pictures so I asked for a refund. They declined. Over last few months, this got lost in emails and I forgot about it. Now I want my money back and they are still refusing. I never received my order and they are just offering me a discount on future purchases.

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