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Business Profile

New Car Dealers

Boulevard Ford Lincoln Georgetown

Reviews

Customer Review Ratings

1.8/5 stars

Average of 5 Customer Reviews

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Review Details

  • Review fromRobert W

    Date: 11/17/2023

    1 star
    The service department sucks they have had my Mustang for a week I've called three times know one Has called me back all most like they don't know how to use a phone
  • Review fromQamar B

    Date: 10/23/2023

    5 stars
    I hope there is more than 5 stars ?? ?? to give them the service was so nice and this first time I have seen like this service they tried to help me a lot with the new car I need to thank Michael Scarborough he delivered my car to my house I live in Maryland 2 hours faraway. he came to my house at 11 PM to deliver the car and take my old car he was so helpful.
    also, I need to thank everyone, the manager Jeffrey Burnett, sales manager Mike Kelly, and Hailey Scott.
    I recommend this company ??.
  • Review fromSandra J

    Date: 07/20/2023

    1 star
    Service department is horrible. No one answers th telephone. They won't call, text or email you to let you know that vehicle needs more work or is done. Dropped vehicle off for oil change and tire rotation. Went to go pick it up at the end of their work day and was told some more expensive work needed to be done (never notified of this) as well as other minor work. Left it for the minor work to be done next day. Still no notification that work was done. If I could give minus 3 stars I would.
  • Review fromphilip p

    Date: 05/23/2023

    1 star
    We purchased a Certified vehicle March 3, 2023. We were promised not only a second set of keys but a third set. We were told approximately a month ago that a mobile unit would come to our home to make the keys. We have not received notification to this happening to this date. We have contacted the salesman on several occasions with him stating that he will contact us when it comes in. Today is 5/23/23 and we still only have one key.
  • Review fromChristopher S

    Date: 09/15/2022

    1 star
    I had my Ford F250 Super Duty diesel serviced recently at this dealership. One of the services was to replace my air filter. After about 3 weeks I was investigating a noise in the engine compartment and I happened to notice the air filter was not installed properly. One of the clips on the front of the air filter that flows into the turbo air intake was missing, and the gasket that seals air from being drawn in with potential contaminants that could damage the turbo was not properly sealed. I brought the truck back to Boulevard Ford to get the clip replaced and to have the front of the filter seated properly. They had my truck for an entire day, but did not fix the issue. I showed them a picture of the problem. Rather than replace the clip and adjust the filter to insure the proper seal they stated that filter was correctly installed. Even after I showed them how it wasn't (I even had a you tube discussing the importance of sealing the air filter to avoid damaging the turbo, and I used the picture of the job they did to my air filter they handed me a written statement indicating that the filter can not be installed incorrectly. There were other issues as well, but it was this one that went way over the bad customer service line. The Service manager never even engaged me in understanding the problem. I'll never use this dealership again.

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