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Business Profile

Online Retailer

EComm Marketplace

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 11/06/2023 I placed an order for a Voltex Heated vest at $59.99, a fast charger for $14.99 and a 1yr warranty for $9.99. The vest arrived on or about 11/08/2023. It contained only a packing list, no instructions, information about questions, concerns or the procedure for returns. The size stated it was a Lg even though it states it is a Small. The phone number present on the packing list is " Invalid." I quickly discovered that the vest is ill fitting even though it states it's large is a small. It also does not hold a charge. It turns on/off but that is it. I had major chest wall surgery several days later, and ended up with an infection further delaying my search for valid information to request a return of this product. On 12/07/23 I finally located a support email address for the Daily Wire Deals and contacted them about the procedures for a return, that I was not satisfied with the sizing, and the vests inability to hold a charge. I was informed that I was not eligible for a return as it was now outside the 30 days, which it was not unless you go by order date, not received date. And since I had purchased a 1yr warranty, why would it still not be covered by that warranty? The next email informed me that the vest did Not come with a battery and one had to be purchased separately. All ads I saw said the battery was included, battery chrgr was not. Emails to the company continue to disregard my complaints, my purchase of a warranty and refuse to allow me a refund. If they were on the up and up, why would not contact info be included with the item? The phone number is invalid! Why disregard my purchase of a warranty, and the ads saying product includes a battery? I want to return the product for a full refunds of product, charger and warranty.

  • Initial Complaint

    Date:11/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 16, 2023 at approximately 4:55pm. I ordered online one gutterhero room Smart Home & Garden for $89.97. The item was defected, it leaked profusely. I advised company. Company stated to send back for refund but I would have to pay the return fee. The return fee was $44.64! About have of what I paid to purchase it. But upon them shipping it, it only cost them $9.99. I feel that this company is a scam. I requested a refund for item and shipping cost. I keep receiving the same email to return item, but shipping would be at my own expense! I find this is remarkably unfair and unprofessional. I basically paid for shipping for a defective item I no longer have but still had to pay an enormous price to return it. The company only spent $9.99 to ship it! I want a full and complete refund!

EComm Marketplace is NOT a BBB Accredited Business.

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