We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Tenengroup Ltd

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/04/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a personalized necklace on 9/22/2024. On 9/25/2024 I received an email saying my item had shipped. I was sent a tracking number. When I tracked the package it says a label was printed and usps awaiting the item. It is 10/4/2024 and the usps is still waiting for the item. I reached out to Myka several times and they just keep saying be patient the tracking number will be updated soon. I requested a full refund of $70.20 because I believe I will never receive my order.

  • Initial Complaint

    Date:08/15/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order: 513735788
    Incident: 220607-000355

    I ordered a braided brown leather bracelet with gold platings for my husband for father’s day. I sized his wrist and ordered the correct size. When it came, he could not get it on. The quality us awful as well and not worth $200.

    They emailed me back saying they would send a larger bracelet. The replacement bracelet came with NO GOLD PLATINGS with his children’s names. They LIED and told me I could just put the other platings on the new bracelet.

    Cone to find out YOU CANNOT PUT THE “gold” plated names on the new bracelet without CUTTING APART or BREAKING THE bracelet first. Then it would be ruined. He doesn’t even wear it and I wasted my money on a trash gift.

    Definitely want my money back.

  • Initial Complaint

    Date:05/31/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the "Personalized 14K Gold Carrie 16" Name Necklace" from MYKA Jewelry on Friday August 19th '22. The necklace has a twist chain, which is very delicate. It arrived to me with only one side of the necklace twisty, but I loved it anyway and chose to keep it.

    After months of the one side tangling to the point where it laid visibly shorter and crooked on my neck, I reached out to MYKA customer service in order to have the chain repaired. I was told by one of their customer service agents that the necklace could in fact be replaced.

    I was told I'd receive a prepaid shipping label so I could send the necklace in to MYKA to be replaced. 5 days went by and no shipping label from them. I then submitted a second inquiry, where a representative finally sent me the prepaid label. I then sent photos of the package for posterity, and waited a few days for them to receive the package and let me know when it would be repaired/replaced. 9 days later I got an email from another MYKA representative saying that they would not in fact be replacing the entire necklace, but they would replaced the twist chain with a cable chain, and they gave me a 30% off coupon to use in the future.

    I was upset since this wasn't what was discussed in the correspondences, so I asked if the necklace could be sent back to me. Another MYKA agent said no, they cannot mail back my original necklace due to store policy. They also refuse a refund since I made the purchase last year. I understand they have a policy, but I also sent my necklace back under the guise of it getting replaced with what I originally paid for, and I'm not getting a replacement that is suitable to the price of what I originally ordered, nor can I simply receive the original necklace back. Had I known they didn't have twist chains available I'd have gone elsewhere. I feel like they made a mistake and I'm the one having to pay for it. This has been the worst customer service experience I've ever had. I just want my necklace

  • Initial Complaint

    Date:03/20/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    03/07/2023 I placed on online order for 2 pieces of jewelry from MYKA personalized jewelry. One item was a personalized rose gold chain and pendant with the names Domingo and Shannon (cost $185.25). The other item was a silver chain and pendant (cost $28.00). I received the the silver pendant on 03/16/23 but not the rose gold pendant. Total amount paid $256.78

    Order ID:514052980. I have sent two emails to this company for resolution on 03/16/23 and 03/17/23 and there has been no response. At this point I no longer want the item due to terrible customer service and Not receiving the item on the estimated date. I would just like a full refund for the rose gold heart pendant. Thank you in advance for your help.

    Very Respectfully,
    Domingo B. ******** ****  ******* ** ******** **** *** Navy Disabled Veteran

Tenengroup Ltd is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.