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Business Profile

Travel Agency

Wanderlust Travel & Tours

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Travel Agency.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Lou B

    Date: 12/06/2024

    AVOID - owner was arrested for fraud and continues to be dishonest with her customers.
    https://dsp.delaware.gov/2024/04/22/state-police-arrest-middletown-area-travel-agency-owner-for-fraudulent-credit-card-purchases/
    Previous history of civil cases when she was World Travel Specialist:
    PA Civil Docket: ****** ******* v. **** ****** & World Travel Specialists
    Had to buy my own tickets when I found out that our flight was cancelled 2-3 weeks prior to a destination wedding. Was told 3rd party (FunJet) was the problem and she would reimburse for increased cost of airline tickets (apparently this was a lie based on her response).
    She strung me along with insurance approved, check to her was sent, check needs to clear, going to send, have a problem, etc.
    Travel Package was with FunJet including Travel insurance. When I checked with FunJet they told me my vacation was cancelled (NOT BY ME) due to lack of payment (I paid Wunderlust in full 10 months prior).
    Wanderlust never paid FunJet for a full vacation. The Airline Issue was of ****'s making not FunJet.
    Based on my experience and conversations with FunJet, Jane appears to be using FunJet (and probably others) as the initial booking for the package (and insurance). But she cancels the FunJet vacation (without informing me) to make arrangements on her own and drops the airfare (it appears she pocketed the airfare and then asks me to pay AGAIN directly with the airline).
    Tickets are much more since I had to pay for airline tickets directly a couple of weeks prior to the wedding.
    Per the information I received I do not believe my initial insurance would have covered me on this trip (since it was through FunJet and only for a deposit between FunJet and Wanderlust).
    Heck of a scam - pocket the airline tickets, travel insurance, and fail to reimburse for the new tickets as she stated she would.
    AVOID this owner for travel arrangements.

Wanderlust Travel & Tours is NOT a BBB Accredited Business.

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