Reviews

Review Details

• Review fromAlex P

  Date: 01/21/2025

  1 star

  Alex P

  Date: 01/21/2025

  BEWARE.
  
  We called Horizon when our heat went out in the evening because they were one of the few companies open. They came out the next day and appeared to be helpful, The open temperature limit circuit had broken- they told us we needed an entirely new furnace AND air conditioning unit and emphasized the urgency to get it done since we have a baby in the home and cold weather was approaching. They offered us several "packages" and had us apply for a loan on the spot. The lowest "package" was $15,000 and the highest was almost 30k. We live in a 1500 sq foot town home and would have needed a 2 ton unit. They offered to come out next day and when we said we needed to think on it they told us they don't have many crews left to do the work and that our heat could fail at any time. We felt like we had no choice and so we set up for the crew to come next day.
  
  After they left I did some research and felt their prices were not adding up. I spoke to several neighbors who had to have their HVAC units replaced and they spent less than HALF of what Horizon's lowest offer was. I canceled the crew for the next day to get a second opinion and had several other companies come out to confirm our unit did NOT need to be replaced. It was in good working condition and it was one single part that needed to be replaced- under $200.
  
  I felt like they took advantage of our stress and the fact that we had a new baby in the home and played on the fact that this was the only safe option.
  

  Horizon Services Cooling, Heating, and Plumbing

  Date: 01/28/2025

  Thank you for sharing your experience. We're sorry to hear about the frustration you encountered. A manager from our team will be reaching out to you directly to discuss your concerns and ensure we address the situation appropriately. Your feedback is important to us, and we want to make things right.

• Review fromJoseph L

  Date: 12/10/2024

  1 star

  Joseph L

  Date: 12/10/2024

  Blew up my thermostat and heater circuit board!
  Repaired and then tried to get me to get a repair that didn’t need repaired?
  $3,500
  I’ve heard of people being lied to before!
  It’s scary if you don’t know and you’re elderly!
  Luckily my Grandson worked for an HVAC company that came in and replaced the igniter switch!
  Nothing like Horizon told me!
  This is my horror story!
  Don’t believe everything you’re told!
  Thx ?? for listening
  

  Horizon Services Cooling, Heating, and Plumbing

  Date: 12/12/2024

  Thank you for sharing your feedback. We sincerely apologize for putting you in a position to feel this way. We take all concerns seriously and want to ensure clarity regarding your service experience. A manager will be reaching out to discuss this further and address your concerns. 

• Review fromMichele W

  Date: 07/24/2023

  1 star
  I bought a new A/C unit and furnace from this company in June 2021 and been having problems with my A/C unit every sense. I spent approximately $7,000 on a system and still having problems as I sit here typing this my A/C unit not working!! I really wish I new this about this company before I bought this because if I knew I would have went elsewhere!! Mad customer!!

• Review fromElizabeth H

  Date: 07/08/2023

  5 stars
  Almost 3 months of HVAC shutdowns, lost count of how many visits First Class has made, probably a dozen or more... parts have been replaced, tested, it's run, it has stopped, it's been horribly hot (80s/90s) and now there is SUCCESS! At least we think so. Thank you again to Mike Shelton for interfacing with DEC (Delaware Electric Cooperative) and the wonderful DEC lineman that came to my home! And for the lead technician (Jeff I think is the name) for coming up with the 'why' the problem exists. DEC now updated voltage to my home: 'Voltages went from 248.8 to 239.7'. The equipment shuts itself down at 250 so there was little room for fluctuations. It was not a Lennox equipment problem.
  
  First Class Horizon DID NOT create the Lennox equipment I was having trouble with, but they stood behind the contract, worked through frustration on their part and dealt with mine as the homeowner. A very big and well deserved THANK YOU for their bull headed determination getting it corrected, and I do believe it is. My apologies for upset with this company, holding them responsible for not quickly fixing something that another company made. That is not fair.

• Review fromElizabeth H

  Date: 07/06/2023

  5 stars
  Mike Wenger did a great job taking over 5 hours installing a replacement part and my HVAC was wonderful and running great, until it didn't about a day and a half later much to my dismay. Repair is on the way back tomorrow. This posting is to say something unexpected, THANK YOU for not giving up trying to fix this problem, whatever it is. Get it straighten it out. I'm sick of it, am sure the company is also and sick of me calling for repairs. It just speaks well of the company not to try leaving someone high and dry with a problem and they try to persevere in getting to correct what's wrong. In the meantime, it takes a hefty dose of patience all the way around to get the job done with the temps in the 80s and 90s.

• Review fromElizabeth H

  Date: 06/27/2023

  5 stars
  Have been through 2 months with 7 appointments to fix my HVAC $16,643 system that originally worked with no problem when SABRS had installed and maintained it, now to have found that Horizon and First Class took it over... awful... that is until the ONLY person I would let enter my premises from that company is MIKE SHELTON (a SABRS original!), a total blessing to the company and the customers. Have faith if you are stuck with this company, MIKE is wonderful. Takes the time to review what's been tried and does not work, figures out what the actual problem is, offers the solution in layman's terms to get to live a normal life again, and OMG actually fixes it. I CANNOT speak highly enough of this very qualified, very personable clean cut vet (thank you so much for your service to the country and to making this company workable to the public)! First Class should have him listed as their Lead Technician. If you are going through the same agony I endured the last two month, request this guy, he rocks!!!!!

• Review fromMichael Z

  Date: 09/07/2022

  1 star
  This company was just purchased by horizon. They installed a geothermal heating and air conditioning system and when I called to schedule my winter tube up they informed me that they jo longer service geothermal HVAC systems. I was appalled that they no longer service equipment they sold me. Their service has plummeted since being purchased by horizon. I would stay clear from them.