Complaints

This profile includes complaints for Delmarva Power's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Delmarva Power has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Delmarva Power

  401 Eagle Run Rd Newark, DE 19702-1602

  
• 

  Delmarva Power

  630 Martin Luther King Blvd Wilmington, DE 19801-2306

  
• 

  Delmarva Power

  PO Box 231 Wilmington, DE 19899-0231

  
• 

  Delmarva Power

  PO Box 6066 Christiana Building Newark, DE 19714-6066

  
• 

  Delmarva Power

  PO Box 9239 Newark, DE 19714-9239

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/31/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This electric company is a complete RIP OFFFFFF!!! I don’t know how the hell my bill just tripled since last month?!!! I’ve never paid anything over $80 - in the winter time yes I do use heat. This winter I’ve only used heat this past week because of the frigid weather. TELL ME WHERE EXACTLY IM USING ELECTRIC WHEN I HAVE NO TV, NO DRYER, WASHER, DONT USE MY DISH WASHER?!!!! And I’m barely home to use the heat. And I’m paying $171 FOR WHATT!!!! WHAT A JOKE!!!!! IM GETTING RIPPED OFFFF OR SOMEONE IS STEALING MY ELECTRICITY. Last month, my bill was $50 - which makes sense, I barely used anything including heat. Then it jumped to $171?!!!! Not the first time I’ve heard this company rips people off!! I want someone to investigate this matter. Very shady!!!!

  

  Business Response

  Date: 01/13/2023

  
  I have attempted to contact ***** ********* on 01/12/23 and was not able to leave a message/
  The total balance on the account is currently $171.88.
  The December 2022 bill covered the period of November 29, 2022 to December 30, 2022 and had $171.88 / 835 kWhs in new electric charge. On 12/30/22 an actual meter reading was recorded at 43,070. Ms. ********* contacted Atlantic City Electric on 12/20/22 to inquiry about the decrease in her bill from $73.35 October 2022 bill to $48.61 November 2022. The November bill decreased based on the estimated reading on 11/28/22 42,235.
  The meter was re-read on 1/9/23 and recorded an actual reading of 43,198. The December bill increased based on underestimated meter reading in November.
  Atlantic City Electric is in the process of making the necessary adjustments on the account and revised bill will be sent to the customer with the new dollar amount and due date. I will follow up with Ms. ********* with the following information along a copy of the correct bill to the email address we have listed on the customer’s account.
  
  Thank you for allowing me the opportunity to respond.
  

  Customer Answer

  Date: 01/14/2023

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.First off, no one contacted me. There’s nothing wrong with my voicemail nor was there any unknown missed calls on that day. I checked it more than once.  Secondly, this has to be a JOKE. I live alone and don’t even use my heat!!! I don’t use my dishwasher as I’m barely home and when I am, I hand wash everything. I don’t watch TV - ever!!! So I want this company to PROVE TO ME that ALL THAT ELECTRICITY is coming from MY APARTMENT. And this is not just for this past month, it’s EVERY MONTH. But I like how they deducted $5 off. LOL Like that makes it so much better. I’m still disputing this charge!!! 
  
  
  
  Regards,
  Complaint ID: 18667923
   
  
  
  
   

  

  Business Response

  Date: 01/28/2023

  I
  have attempted to contact ***** ********* on 01/12/23 at phone number listed on
  the account and BBB case. I was not able to leave a message.

  Our
  position will remain the same.

  The
  total balance on the account is currently $171.88.
  

  The
  December 2022 bill covered the period of November 29, 2022 to December 30, 2022
  and had $171.88 / 835 kWh in new electric charge. On 12/30/22 an actual meter
  reading was recorded at 43,070. Ms. ********* contacted Atlantic City Electric
  on 12/20/22 to inquiry about the decrease in her bill from $73.35 October 2022
  bill to $48.61 November 2022. The November bill decreased based on the
  estimated reading on 11/28/22 42,235.
  

  The
  meter was re-read on 1/9/23 and recorded an actual reading of 43,198. The
  December bill increased based on underestimated meter reading in November.
  Atlantic
  City Electric is in the process of making the necessary adjustments on the
  account and revised bill will be sent to the customer with the new dollar
  amount and due date. I will follow up with Ms. ********* with the following
  information along a copy of the correct bill to the email address we have
  listed on the customer’s account.  After
  receiving the information via email, the customer contacted Atlantic City Electric
  on 1/13/22.  We advised of our findings and
  the correct phone number has been updated on the account.
  

  Atlantic
  City Electric is unable to advise how a home uses energy, however based on the
  meters we can confirm he has been used. The meter readings are cumulative and
  each time we went to read/re-read the readings were higher than the month
  before.
  
  Thank
  you for allowing me the opportunity to respond.

• Initial Complaint

  Date:11/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Atlantic City electric charged over $1000 in a month in a single household stating it was from past balances we did not pay. We have all the bills and confirmations of payments. They are calling it a revised bill. We are not sure what that means or why it was revised.

  

  Business Response

  Date: 11/14/2022

  Good evening,

  The July through September 2022 bills were adjusted in November 2022 due to the original meter reading reported being significantly out-of-line and higher than acceptable. Originally the readings were estimated, and the customer was billed based on the estimated usage. An adjustment was made in November 2022, upon a more accurate in-line reading being reported. The adjustment totaled $1,056.92.
  Per the conversation notes on the account, ACE sent a technician to verify and record the next scheduled actual meter readings reach month, however the meter was inaccessible due to multiple reasons, such as a locked gate, blocked meter and a dog in the yard.
  The July through September 2022 billed a total of estimated kWh of 3,356 for $712.95 and was revised to total kWh use of 8,162 for $1,769.87 the account was underestimated by 4,806 (kWh) for$1,056.92.
  The September reading was corrected from (46014) to (50874) based off the last two recorded actual meter readings on 7/1/22(42658) and 11/1/22 (53886). ACE has been able to properly prorate the, July, August, and September bills.  The customer’s bill listed the meter reading as estimated each month and no record of the customer contacting Atlantic City Electric to inquire about the estimated reading until after ACE made the necessary adjustment which caused and increase to the bills.
  Meter readings are cumulative, meaning the usage is achieved by subtracting the prior reading from the current month’s reading. Even if undercharged one month, the under/overbilled usage will show in the next month’s calculation. Adjustments are done to correctly bill the customer actual usage over all billing periods between the last two actual (known) accurate readings.
  
  The account balance is $1,661.59, the customer is encouraged to contact ACE Customer Service to discuss payment arrangement options if unable to pay in full.
  
  Thank you for allowing me the opportunity to respond.
  

  
  

  Customer Answer

  Date: 11/16/2022

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  
  

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  
  
  
  
  
  Regards,

  
  

  Complaint ID: 18357181

  
   
  

  
  
  

   

  
  

   

• Initial Complaint

  Date:09/23/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am incredibly frustrated with Delmarva Power. I have never had difficulty paying a bill before doing business with Delmarva. Since my daughter started doing business with Delmarva, I have had nothing but difficulty.
  I initially tried to set up autopay and received a “We are having technical difficulties. Please try back later” message. I have tried at least six times over the past two months and receive the same error message every time.
  I paid her first two bills as one-time payments. Both were received and processed, as you can see by the attached images from Delmarva’s web site and from my bank account. One payment was received on 8/12 and one on 8/29.
  My daughter received a letter in the mail stating none of her payments have been received, she is receiving a late fee, and she can no longer pay by check. Neither my daughter nor I ever received any indication from Delmarva that there was an issue before receiving this final ultimatum letter. I have checked Delmarva’s website regularly and never saw any indication of a problem. I have even called Delmarva in the past because of the difficulty with getting the website to work properly. The lady I talked to said everything was fine and the payment was received.
  At this point, I have no idea what I even owe Delmarva, and it feels like Delmarva is trying to get me to submit duplicate payments.
  I have lost complete faith in their web site and planned to send only e-checks directly from my bank (and bypassing their horrible web portal). Apparently, I cannot even do that because they have blocked my ability to pay by check.
  I would like Delmarva to do the following:
  1. Remove the $15 late charge from my daughter’s account
  2. Unfreeze my ability to pay by check
  If this were any other company, I would leave and go to a competitor, but they are a monopoly in Newark and the only gas company to choose from. I feel utterly powerless in this situation.

  

  Business Response

  Date: 10/05/2022

  
  
  
  Ms. ***** ****** and Mr. ******* ****** contacted DPL on September 15 ,2022 by phone to inquire about her account that was listed as No Checks Accepted, DPL explained there have two check payments made on August 4,2022 for $14.78 -and September 1,2022 for $29.56- were returned. Because of the returned payments the account was restricted from check payments. The account was enrolled on AutoPay online via MyAccount on June 28,2022, the checking account information linked to the AutoPay was updated online by the customer.  Per the conversation notes on August 12th, DPL did not confirm there were any issues with AutoPay, return reason for both payments, no account/unable to locate. There were 2 payments for $14.78- on August 10th and August 27th that were paid with updated checking information via MyAccount by the customer. Apparently, the checking account information used for AutoPay was not entered correctly.
  
  Per the account notes on October 3,2022 DPL has removed the No Check Accepted restriction, the $15.00 fee will be waived and applied to the account as a credit.  The customer will need to login to her MyAccount to update and/or correct her checking account information she has saved and enroll in AutoPay again. If she is having any issues making the changes online, she may contact Customer Care at 800-375-7117 for assistance.
  
  Thank you for giving me the opportunity to respond.
  
  
  

  Customer Answer

  Date: 10/13/2022

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  
  

  I have a number of issues with Delmarva’s reply.  First, Delmarva’s description of the issue was mischaracterized.  They said I made a change to my bank account information.  I made no change after initially entering it.  I entered it once, stored it, and can still see it stored.  It was successful entered because the first two payments were successfully received.  One of the payments they claim was returned showed on their website as received and in my bank account as debited.  I submitted both those screen shots as evidence in my original claim.  Delmarva claimed they lifted the restriction on using a bank account to pay, but that is not true (evidence attached).  They claimed that they removed the $15 fee.  I see no evidence of that on the website and cannot access the bill because of more problems with their web site (evidence attached).
  
  
  
  
  
  
  
  Regards,

  
  

  Complaint ID: 18121436

  
   
  

  
  
  

   

  
  

   

  

  Business Response

  Date: 10/31/2022

  Ms.
  ***** ******’s account had been noted on 10/3/22 the “No Check Accepted”
  restriction had been removed due to previous request call received by Mr.
  ****** on 9/30/22. I have confirmed on 10/31/22, there is not a restriction on
  the account that will prevent customer from processing a check payment,” No
  Checks Accepted” has been removed. Ms. ****** was previously advised the $15.00-
  return check fee will be waived and applied back to the account as a credit. I have
  sent a follow up request on 10/31/22, to the subject matter experts asking to provide
  a status update on the $15.00- credit and when will the credit be applied to
  the customer’s account listed as a credit.  I will follow up with Ms. ***** ****** to provide
  an update as to when the $15.00 will be applied to the account by no later than
  11/2/22.
  

   

  Thank
  you for allowing me the opportunity to respond.

  
  

• Initial Complaint

  Date:08/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Atlantic City Electric does not read my meter correctly, they constantly are charging me over $200 per month, with no explanation and do not answer calls or resolve the problem. I have asked for a new meter to be put in my neighborhood and they refuse. The bill is constantly high and they are the only electric supplier so because they have a monopoly over my area they take advantage of me.

  

  Business Response

  Date: 09/09/2022

  I tried to contact ********* ****** on 09/09/22, she did not
  answer but I was able to leave a voicemail.
  The May 2022 bill was the final bill. It covered the period of May
  12, 2022 to May 24, 2022 and had a balance forward of $579.70 and $61.95 / 295
  kWhs in new electric charges for a total amount due of $641.65. This was based
  off actual readings.
  Going back to the May 2021 bill, only one billing period was
  estimated. This was the February 2022 bill which covered the period of January
  14, 2022 to February 8, 2022. It had a balance forward of $419.55 and $251.90 /
  1,227 kWhs in new electric charges for a total amount due of $671.45. The meter
  reader was new on this route and could not locate the meter.
  This was based off an estimated read and an actual read was obtained for the
  next bill.
  The service
  was taken out of ********* ******’s name on 05/24/22, in which an actual read
  was obtained. This was in line. The balance on the account is $0.
  It was put
  into ***** ******’s name on 05/27/22, in which an actual read was obtained.
  This was also in line.

• Initial Complaint

  Date:08/22/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2021 our business, ***** ****** Child Care at Townsend installed Solar Panels purchased through Clean Energy USA and was supposed to be connected to Delmarva Power. It has now been over a year of the Solar System collecting energy and Delmarva Power has yet to connect it to their grid. I along with Clean Energy have been attempting since Jan 2022 to work with them to connect and have not gotten any responses. I have been working with ******* Golt from Clean Energy (************a.com) OR ************* (Direct)) who has been in talk with "*****" from Delmarva Power. I have quoted the last 2 email correspondence between ******* and "*****" below
  
  (7/21/22)
  "Good Morning *****,
  I am following up from our conversation on 7/13/2022 regarding ***** ****** of Townsend. You assured me that you would follow up with me within 24 hours and I haven’t heard back from you. I tried calling you mailbox a few times in the last week however it’s full. Have you figured out the problem on why ***** ****** of Townsend is not connected to the grid? I understand that if it’s Delmarva Powers mistake that they will backfill their bill however I would like to update the customer. I appreciate your assistance.
  *******"
  
  A follow up email forwarding the email above was sent again on 7/27/22 and we have yet to hear any response. Delmarva Power has told us that our bill will be adjusted and credited for the energy we have produced from the solar system and we want to make sure that happens as well.

  

  Business Response

  Date: 08/29/2022

  I spoke wtih ***** ***** on August 24th, he advised me I needed to speak with ******* **** from Clean Energy his solar installation company. I spoke with ******* on August 26th. She informed me that she is working with the customer and that he is just not understanding how his solar system performs and is unwilling to understand that he will continue to see a bill from Delmarva Power as long as the electrical need being required is higher than what the generation system is offsetting. Clean Energy is planning on installing a circuit monitoring system to advised the customer on how much electrical draw is being required at the property along with what is being generated. Delmarva Power only has access to what is being delivered from the Utility company and not the generation system, as that equipment does not belong to Delmarva Power and we do not have access to the generation equipment and monitoring of the total being generated.

  Customer Answer

  Date: 09/01/2022

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  
  

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  

   

  
  
  We have not received any reduction in our bills to show that the solar system has been running. To say that we are using more energy that our solar system is taking in is understandable, however we are not showing any reduction in the bill  for the energy the solar system is taking in. 
  
  
  
  
  
  Regards,

  
  

  Complaint ID: 17752909

  
   
  

  
  
  

   

  
  

   

  

  Business Response

  Date: 09/14/2022

  I spoke with **** ***** on September 12th, his current balance is $836.94. His account has been billing off of the received tier only not off the NET which would be the delivered-received=NET. I advised the customer that the bills will be revised since installation of FEB21 through the current billing period. I advised the customer that there will be a credit on his account both in excess generation credits and financially. I will email the corrected bill for the most recent billing period to discuss the credits and if he would like to received a refund for the over payment made on the account. The account moving forward will be out sorted. A Billing Analyst will have to verify the consumption monthly to avoid having any error on the account not billing the NET consumption.
  
  **The revised bills have resulted in a credit for $3814.21 and excess generation of -4365 kWh

• Initial Complaint

  Date:08/09/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a home and open an account with Delmarva Power. On 8/9, I received my first bill that was due 8/8, that included a $180 deposit fee. When I called to have the deposit waived, I was told that I needed a letter of good standing from a previous utility. When I let them know I had never had any utility and asked for an alternative option, none was available. Then I was lied to by the supervisor stating that all utilities require this deposit. I had my current water bill in hand no deposit and prior to me calling Delmarva, I reached out to other electric utilities in the area to determine if this was common practice. It is not. I was not informed of this when I opened the account and having just purchased a home, an additional unaccounted for $180 in a bill is a huge inconvenience and a way to set people up for payment failure. Delmarva needs to have an option for people who have never had a utility to have that fee waived.

  

  Business Response

  Date: 08/16/2022

  Spoke to ******* ****** total balance 256.37 Disputing the 180 dep as she cant provide letter of credit from utility company she said she has just purchased home so should show has good credit She said she will provide history of payment made on time for the last 12 months with phone and car payment I advised we will review and if shows payments on time we will remove deposit

• Initial Complaint

  Date:07/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called customer service to explain to customer service that I had moved out months ago and that I shouldn’t be getting a bill anymore . I told them I want to pay them everything that I owe them and be done with The situation. I pay them what they tell me I owe them. Then I get another phone call Daying I owe them more money. So I call back and explain to them that I don’t live there I haven’t lived there for a really long time. Customer service said the supervisor would look into it and would be calling me back never heard from them. Multiple phone calls back to Delmarva trying to figure out the situation still no results kept saying they would ” handle it”. I get a collections letter in the mail no call from Delmarva supervisor or customer service. Kept telling me they would have the supervisor reach out to me but no one ever did sent it right to collections. I was willing to pay it even though I haven’t lived there for months before the charges occurred so that it wouldn’t negatively affect my credit. But no interaction with a supervisor while continually saying they would send it to one and have it looked into and be in contact with me. This company Is costing me money and time. They are the only power company I know of in de. So I guess they don’t have to care about their customers or their customer service. I eventually was allowed to talk to the customer service supervisor only after I was willing to pay the bill. Funny how i could never get anyone to transfer me to her before. but natalie seemed not to care about the situation and seemed like my frustration was laughable to her. I asked for something that said I had paid the company in full and didn’t owe them anymore money so this didn’t happen again. She seemed snarkey the whole time and said maybe the company can do that. Just total failure in my opinion on customer service and supervision.

  

  Business Response

  Date: 08/05/2022

  On 09/23/20 ****** ********* contact DPL and advised he
  was the landlord for this premise.
  He made a payment and explained the tenant would call to have the remaining balance
  transferred to their account. On 10/08/20 he contacted The Company again and
  advised of the new party. It was then that the customer was made aware only the
  gas was put into the customer’s name and not the electric, these services are
  billed separately. Mr. ********* had two account numbers for these two
  services, ********199
  and ********909. He
  was helped with setting up a My Account to receive bills for this location. He
  was advised again on 12/08/21 that the tenant only set up service for gas.
  On 12/23/21 the final bill for Mr. *********’s electric account, *******5199,
  was issued. The move out was adjusted to be accurate.
  The October 2020 bill was the final bill for the electric service. It
  covered the period of September 16, 2020 to October 11, 2020 and had a balance
  forward of $449.98 and $138.60 / 1,162 kWhs in new electric charges for a total
  amount due of $588.58.
  On 07/26/22 the account was paid in full ($588.17
  plus fee...Confirmation number: 2543887152 Payment Date: Jul 26, 2022). A
  request has been to notify the collection agency has been made. An update will
  be made once word is received of this request.

  Customer Answer

  Date: 08/12/2022

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  
  

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
   On multiple occasions I talked to Delmarva employees that said they would speak to a supervisor and get back to me about the issue. No one contacted me. Only the collection agency contacted me. No one told me that I would have to pay the charge instead they told me that it would be transferred to the person who was living there and responsible for the charges. The same people who called Delmarva to set up the Delmarva accounts in their name. They literally called said they were moving in and wanted to set up the Delmarva account in their name. Delmarva only told them about ons account and only switched one account. So I called and talked to Delmarva explained what was happening. If Delmarva said I was responsible for the charges and had to pay I would have even though I wasn’t responsible for the charges. Just so there would be no negative accounts on my credit. They didn’t say that, they said they would transfer to responsible party they said they would send it to a supervisor they said someone would call me none of these were done. Instead they just send it to collections. 
  Delmarva incompetence has wasted too much of my time cost me money and then on top of all that they send it to collections after telling me they were going to transfer going to look into it going to talk to a supervisor. This should fall on the Delmarva supervisors and their lack of training who ever I was talking to on the phone and telling me all the wrong things instead of just saying you need to pay or we will send it to collections. Better business rating for this company is not true in my opinion. Also I’m offended by the supervisors attitude while talking on the phone. She thought my situation was laughable. Continually muting her phone to probably talk to the people in the office I’m assuming about how rediculous the situation I was in because of Delmarva.Delmarva wasting my time is not rediculous or laughable. Very unprofessional supervisor and I can tell it trickles down. If you have to mute your phone to laugh and talk about the person on the other side you are unprofessional and I’m disappointed with Delmarva’s judgment and bbb rating of this company 
  
  
  
  
  
  
  
  Regards,

  
  

  Complaint ID: 17627150

  
   
  

  
  
  

   

  
  

   

  

  Business Response

  Date: 09/14/2022

  On 09/23/20 ****** ********* contact DPL and advised he
  was the landlord for this premise.
  He made a payment and explained the tenant would call to have the remaining
  balance transferred to their account, however it was noted on 07/26/22 that the
  tenant did not agree to have charges from June to October transferred. Mr.
  ********* was also made aware prior to being final billed that the electric service
  was still on in his name.
  A letter was mailed to Ms. ********* on 09/13/22 stating
  that the balance was paid. The collection agency was also notified of this.