Hair Weaves
Virgin Hair ObsessionAbout
This business has 1 alert
About This Business
Company also offers custom orders.
Products and Services
Years in Business: 12
Business Details
- Local BBB:
- BBB Serving Delaware
- BBB File Opened:
- 3/11/2014
- Business Started:
- 4/1/2013
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Names:
- Virgin Hair Obsession LLC
- Business Management:
- Ms. Raven S. Gillum, Owner
Additional Contact Information
- Principal Contacts
- Ms. Raven S. Gillum, Owner
- Customer Contacts
- Ms. Raven S. Gillum, Owner
- Fax numbers
- Primary Fax: (302) 286-7076
- Additional Phone Numbers
- Other Phone: (302) 312-7656
- Social Media
Additional Information
- Payment methods
Credit Card Discover Cash (At our location only)
Visa Discover American Express
- Refund and Exchange Policy
Shipping and Return Policy
Shipping takes 2-10 business days depending on your order, quantity, or stock.
Return/ExchangeALL SALES ARE FINAL!
Exchange Policy?
You are welcome to exchange your unopened Virgin Hair Obsession Extension’s for different extensions within 7 days. Due to hygienic reasons we only exchange items that have not been opened, worn or tampered with. Virgin Hair Obsession Extensions are packaged with a special pink security seal with Virgin Hair Obsession Tag attached, which identifies if the extensions have been taken out of their original packing with Virgin Hair Obsession’s Tag attached. The special pink security seal must still be attached. If the hair is not to your liking, you must contact us within 5 days of receiving your package to be eligible for an EXCHANGE. THERE ARE No refunds, exchanges only within 7 days.
For if any reason you want to exchange your texture from straight to curly or wavy, there will be a 20% restocking fee.
All custom orders, colored, or Ombre are final!
Why are Virgin Hair Extensions non-exchangeable if opened?
Human hair extensions are a hygienic product. We take matters of hygiene and public safety seriously and DO NOT ALLOW opened items to be returned for the safety of all of our clients.
We are not alone; other hair extensions suppliers do not allow returns of opened items for the same reasons.
May I exchange my order?
We are more than happy to accommodate exchanges if hair extensions that have NOT been opened, worn or tampered with. Virgin Hair Obsession Extensions are packaged with a special pink security seal with Virgin Hair Obsession Tag attached, which identifies if the extensions have been taken out of their original packing with Virgin Hair Obsession’s Tag attached. The special pink security seal must still be attached. THERE ARE No refunds, exchanges only within 7 days
How can I exchange my hair extensions?
You must contact us first at ([email protected]) within the 7 day exchange period. We will then issue you a Return Merchandise Authorization Number (RMA). All Virgin Hair Obsession Hair Extensions must be shipped back unopened in the original packaging and the packaging must not be defaced in any way or an exchange will not be issued. All exchanges must be accompanied by original invoice as well.
PLEASE NOTE: ALL RETURNS FOR ORDERS WILL REQUIRE A RMA NUMBER AND A TRACKING NUMBER.
We will then provide you with our return address where at that facility the exchanged item will be inspected to see if you qualify for an exchange. Opened merchandise will not be exchanged.
Virgin Hair Obsession Extensions are packaged with a special pink security seal with a Virgin Hair Obsession Tag attached, which identifies if the extensions have been taken out of their original packing with Virgin Hair Obsession’s security Tag attached. The special pink security seal must still be attached. THERE ARE No refunds, exchanges only within 7 days
Do I have to pay for the shipping of my exchange?
You are responsible for all exchange shipping costs and we recommend that you send your exchange with a tracking number as Virgin Hair Obsession will not be held responsible for lost returns.
When will I receive my exchange?
We will send your hair extensions after we have received, inspected and confirmed that the returned hair extensions were not opened/the special pink security seal removed.
What is the exchange period?
We will provide an exchange for unopened hair extensions within 7 days of the date that you receive your hair extensions.
8 .May I exchange Virgin Hair Extensions without contacting you or getting an RMA?
No. You must contact us prior to sending your exchange as our return address is different from our Company address that we ship from. Also, the RMA facilities track your returned products and expedites your exchange.
Please note that exchanges for merchandise returned without contacting us will be denied as returns cannot be accepted at our warehouse facility.
You may contact us by e-mail [email protected] & we will reply to you within 24 hours.- Business Categories
- Hair Weaves, Wigs
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