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Business Profile

Bank

JPMorgan Chase Credit Card

This business is NOT BBB Accredited.

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Important information

  • Customer Complaint:
    Due to the volume of complaints filed against this
    business, BBB only publishes the details for 15% of the total complaints filed.

Complaints

This profile includes complaints for JPMorgan Chase Credit Card's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 6,369 total complaints in the last 3 years.
    • 2,536 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/11/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently took a trip to Europe in April of 2022. I used Chase Ultimate Rewards to book a flight to and from London. The trip there went off without a hitch. 24 hours before our return to the USA, I was unable to check in to my return flight. When we arrived at the airport, British Airways was also unable to check me in because Chase never issued me a ticket number. I called Chase and spent 4 hours on the phone attempting to get a ticket number from them. This ticket number was never issued and the Chase representative told me to buy a flight home at the airport counter so I could get home. I was promised that I would receive a refund for this purchase of $1,467.94. I sent the receipt to the proper email address and was told it had already been approved by a superior and would be seen on my statement in just a few business days. I have now disputed the charge unsuccessfully. I have called customer service several times searching for answers. I have used the help chat and have uploaded documents in the Chase app several times. I still have not been refunded and I am at my wits end. Chase now has all the points I used to get to Europe with an additional $1,467.94 on top for good measure. I need help getting this refund as all my efforts have gotten me nowhere in about 4 months of trying. This is unacceptable and the experience I have had is horrific.

      Business Response

      Date: 09/23/2022

      We responded
      to our customer’s concerns in our email dated August 18, 2022. To protect our
      customer’s privacy, we are not providing you with the details of our
      resolution. Our customer may use their discretion in sharing our response
      directly with you.

    • Initial Complaint

      Date:08/11/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I applied for chase freedom credit card in the jan 2022 and received my card after a month in feb. At the time of applying there was a promotion going on (i have attached a picture). The promotion was as follows: $200 cashback if I spend more than $500 in the first 3 months, some cash back benefits like 5% cashback on travel, 3% back on dining etc. and 0%apr for the first 15 months. This was my first chase credit card and all the above promotions should have applied to me. However in august, I looked at my chase rewards and saw that i never recieved the $200 cashback mentioned above even though i was completely eligible. I had spent more than $3000-$4000 in the first 3 months. I contacted customer service twice on 8/11/22 and was met with vague responses. They confirmed that I never received the $200 cashback and it doesn't show in their system either about the promotion. I told them that i remember signing up for the credit card promotion for the $200 cashback, Yet none of my concerns were solved and they said nothing can be done at their end. I told them that i would like to speak to a manager and my call was transferred and i was put on hold. no one picked up for more than 30 minutes and i ended up hanging up because no one answered back.

      Business Response

      Date: 09/26/2022

      We responded to our customer's concerns
      during our telephone call on August 23, 2022. To protect our customer's
      privacy, we are not providing you with a copy of any details of our resolution. Our customer may
      use their discretion in sharing our response directly
      with you.

    • Initial Complaint

      Date:08/09/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been dealing with someone who basically tells me that it was unprofessional in how they treat me, but it’s clear they will not solve the problem I was involved in an accident and i reported fraudulent activity when $2000 was stolen out of my account. Chase bank sends me a letter saying well being no login failed attempts it’s not fraudulent. Thats total bullshit because I worked in the service industry and I can tell you that explanation doesn’t fly worth a damn. I’m sick of getting jerked around for something that should have been resolved already. It’s been a joke and I want this resolved or I will keep file one complaint after another

      Business Response

      Date: 09/08/2022

      We
      responded to our customer's concerns by phone on September 8, 2022. To protect our customer's
      privacy, we are not providing you with any details of our resolution. Our
      customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:08/08/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I applied for a new Chase Freedom Flex credit card that had an offer of spend $2500 within the first 3 months and receive a $500 cash back. We bought a trip to Hawaii and other purchases over the $2500 and I could see the cash back would be within 3-4 months of my purchases that qualified. The bonus could be seen on my Chase app until yesterday and it disappeared. I called to here that they did not know anything about the cash back bonus. After calling my first time I was told I would be getting nothing for my purchases in the first 3 months. They also told me about a new promotion where you get back $200 cash back but I didn't qualify for that either.

      Business Response

      Date: 09/20/2022

      We responded
      to our customer's concerns during our telephone call on August 22, 2022. To
      protect our customer's privacy, we are not providing you with a copy of any
      details of our resolution. Our customer may use
      their discretion in sharing our response directly
      with you.

    • Initial Complaint

      Date:08/08/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 29 I was purchasing a plane ticket from SW, during that time chase credit cards was offering a credit of $200 if I were to apply for the SW Rapid Rewards card. My ticket was $229, I applied for the card and and was approved. I proceeded to purchase the ticket. When I clicked next to move on, my payment information was being requested, I looked through the page again to see if a promo code or something was attached, I went to my emails to see if something was sent to me to enter in the payment area, there was nothing. It appeared the information did not transfer over. Before continuing I contact SW for advise, they stated that they could not help with the promotion and connected me to chase.After speaking with a rep I requested to speak with a supervisor. Once I spoke with her she has given me an option to try and setup my credit card in my apple wallet which would then make it possible to use the credit card through the app. After she took a look, she saw that my application had not been fully entered in the system and to call back the next day.Prior to that we discussed the $200 offer, I was under the impression that I could only get the credit if I buy the ticket with the card.The supervisor did let me know that the $200 credit is a statement credit and would be applied to the first $200 spent on the card. With that being said, I purchased my ticket with a different card.Today 8/4/22, I received my bill, the $200 statement credit had not been applied, I was upset that aging Chase hadn't followed through with their promo offer. Thinking a mistake was made I called Chase and spoke with another supervisor named Linda (reference number ECW220804027) she stated that although I applied for the $200 promo and was told by the supervisor that it would apply to anything, Linda stated they gave me a different promo, no other promo was listed when I applied, it showed me what my ticket would cost with this promo,they scammed me, this is false advertisement.

      Business Response

      Date: 09/28/2022

      We responded to our
      customer’s concerns during our conversation on August 17, 2022. To protect our
      customer’s privacy, we are not providing you with the details of our
      resolution. Our customer may use their discretion in sharing our response
      directly with you.

    • Initial Complaint

      Date:08/07/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My debit card had been canceled due to fraudulent activity; however was still listed on two merchant websites. One website said the card was declined, and to update my information. The other web site was allowed to bill against the replacement card which does not follow proper procedure.

      Chase bank refused to work up a dispute or investigate why my old debit card was charged when it was clearly canceled.

      Business Response

      Date: 08/17/2022

      We responded to our
      customer's concerns by letter on August 17, 2022. To protect our customer's privacy, we are not
      providing you with any details of our resolution. Our customer may use their
      discretion in sharing our response directly with you.

    • Initial Complaint

      Date:08/07/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 11th, 2022, I purchased a refundable business class airplane ticket via CHASE Sapphire Preferred from New York (JKF) to Istanbul (IST) on June 25th, 2022, Istanbul (IST) to Cairo (CAI) on June 29th, 2022, and Cairo (CAI) to New York (JFK) on July 8th, 2022. The trip was identified as CHASE Ultimate rewards trip ID ********5.
      On June 25th, 2022, I traveled from New York (JFK) to Istanbul (IST) via Turkish Airlines with no issue.
      On June 29th, 2022, because of circumstances out of my control, I was late for my flight from Istanbul (IST) to Cairo (CAI) on Turkish Airlines ticket number: ***********27. The Airline declared me a “no show” and canceled my flight to Cairo (CAI) and all returning flights to the United States. The Airline demanded $4,000 to re-instate my tickets.
      I called CHASE immediately. it took ten hours to speak to an agent who said that I had to pay $1,949.53 for CHASE to re-instate my tickets. I agreed to the charges. Nevertheless, the Airline ticketing agent said that there was no record of such payment.
      I contacted CHASE again and a representative admitted: “I am sorry, there has been a mistake, there was no new ticket issued, and your trips were not re-instated”.
      On July 12th, I called CHASE to file a complaint and to obtain a refund of the $1,949.53 I was charged for no reason. Finally, a CHASE agent said I will get a refund but that it will take up to two months.
      On July 27th, I called CHASE once again. The agent claimed that all she could do was call CHASE Sapphire to try to ask them not to charge me interest on the $1,949.53 but with no assurance.
      CHASE scammed me three times. First, by claiming travel insurance, booking a refundable ticket, and then not refunding me the money. Second, by charging me $1,949.53 to re-instate my ticket which did not happen. Third, by saying they will refund me the $1,949.53 in 60 days after they charge me interest for two months.
      Flat our stealing my money and lying while I was stranded 20hr.

      Business Response

      Date: 09/07/2022

      We responded
      to our customer’s concerns in our email dated September 6, 2022. To protect our
      customer’s privacy, we are not providing you with the details of our resolution.
      Our customer may use their discretion in sharing our response directly with
      you.

      Customer Answer

      Date: 09/10/2022

      Better Business Bureau:


      I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
      **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
      I accept the $1,949.53 that Chase Travel OWES me. Nevertheless, Chase did not provide interest compensation from taking 2 months to return my money, nor for the time and extra money their ticket agent lie cost me while I was stranded at the airport.My complaint is because Chase Travel charged me $1,949.53 promising me that they had booked a ticket that was never true. Their lie cost me 20 hours stranded in a foreign country waiting for a ticket that would never arrive. When I was finally fed up with their lies, I had to book another ticket to continue with my trip and return home. That cost me $1,600 extra that because the prices kept rising as the 20 hours proceeded. I need Chase Travel to return my $1,949.53 AND the $1,600 that resulted from having to purchase another ticket. 10,000 points is insulting.
      Someone from Chase called me as soon as I filed a complaint with the BBB saying she is looking into it but never heard back form her. Then, I received an email letting me know they had returned my $1,949.53 and saying "We sincerely apologize for the delay and inconvenience" - that money was from a credit card, the credit card would have charged me 2 months interest if I did not pay it. I had to look for money elsewhere to cover it. 


      Regards,
      Complaint ID: 17683959
       



       

      Business Response

      Date: 10/12/2022

      We responded to our
      customer’s concerns during our conversation on October 4, 2022. To protect our
      customer’s privacy, we are not providing you with the details of our
      resolution. Our customer may use their discretion in sharing our response
      directly with you.

    • Initial Complaint

      Date:08/06/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a complaint against Chase Credit Card Services because they are in violation of my rights granted by the Fair Credit Billing Act. I opened a dispute against a transaction on May 6th, 2022. It is now August 6th, 2022, 90 days later, and Chase has not taken the steps to resolve my dispute within the time legally required. Please see attached "Disputer Letter of Explanation" for more details.

      Business Response

      Date: 09/14/2022

      We responded to our customer's concerns by
      letter on September 14, 2022. To protect our customer's privacy, we are
      not providing you with any details of our resolution. Our customer may use
      their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:08/06/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchase was on the Chase ultimate reward travel website (supported by expedia).
      Purchase date: 5/31/2022
      Hotel Reservation Confirmation # 1951928388
      Paid Reward Points Dollar: $1,431.55
      Complaint: Hotel fraud / false advertisement on the website for family-size room. Attached screenshot of the purchase. In response to my complaint to the hotel front desk, Sameera, no such hotel room exist as was advertised. They refused to find a replacement room for my family. Upon request, I was informed manager is not on duty and that he will contact me when he will be back. Ignored by the manager, Lovine Andrea, and no response during the entire stay. It was a hurtful and unpleasant resting time due to the lousy and squeaky sofa bed.
      It is fraud for selling hotel rooms and the worst ever seen customer service quality.
      I request a full refund for my stay and the hotel room description must be changed immediately on Expedia. So, other people cannot fall for this trap.
      I complained to the hotel while I was there. I have a complaint file to chase customer service but no outcome as desired.
      I need executive team involvement to stop fraud and provide a resolution ASAP.

      Business Response

      Date: 08/25/2022

      We responded to our
      customer’s concerns during our conversation on August 25, 2022. To protect our
      customer’s privacy, we are not providing you with the details of our
      resolution. Our customer may use their discretion in sharing our response
      directly with you.

    • Initial Complaint

      Date:08/04/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This account is reporting inaccurately, Please check and investigate the following information and update them it is showing Last Activity, Times 30/60/90 Days Late, High Balance, High Credit, Amount Past Due, Payment History.

      Business Response

      Date: 09/01/2022

      We attempted to contact our customer to address their concerns. We were not able to contact the customer by phone or mail with the contact information provided. To
      protect our customer’s privacy, we are not providing you with the details of
      our resolution.

    JPMorgan Chase Credit Card is NOT a BBB Accredited Business.

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