Important information
- Customer Complaint:Due to the volume of complaints filed against this business, BBB only publishes the details for 15% of the total complaints filed.
Complaints
This profile includes complaints for Continental Finance Company, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 708 total complaints in the last 3 years.
- 305 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently reviewed my credit report and noticed an inaccurate and invalid account reported by [Creditor/Collection Agency Name]. This account is not valid, and its presence on my report is a violation of the Fair Credit Reporting Act (FCRA).
Under the FCRA, all reported accounts must be accurate, verifiable, and legally collectible. This account does not meet these standards, and I am requesting its immediate removal. I have not received proper validation of this debt, and without sufficient proof, it should not be reported.
I am formally disputing this entry and requesting that it be deleted from my credit report. If the furnisher cannot verify the accuracy and legitimacy of the account, it must be removed in compliance with federal law.
Business Response
Date: 04/02/2025
We appreciate the opportunity to investigate this customer's concerns, a written response has been sent.Initial Complaint
Date:03/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Continental Finance Company is reporting a charged off account that was sold to Resurgent Capital, LLC. During the timeframe this account was supposedly open, I was the victim of identity theft via a data breach with Capital One.
I have reached out to Continental Finance Company multiple times, only to be met with silence. I am requesting that both the charge off status be removed, and the collection be recalled.Business Response
Date: 03/27/2025
We appreciate the opportunity to investigate this customer's concerns, a written response has been sent.Initial Complaint
Date:03/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dispute letterBusiness Response
Date: 03/21/2025
We appreciate the opportunity to investigate this customer's concerns. A written response has been sent.Initial Complaint
Date:03/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to formally file a complaint regarding an account listed on my credit report that I believe is the result of identity theft. The account in question is TBOM/CONTFIN (Opened Date: 5/23/2023, Account Number: 516648**********). I have no knowledge of this account and did not authorize or open it.
As a victim of identity theft, I am requesting your assistance in investigating this fraudulent account and ensuring that it is removed from my credit report. I have filed a complaint with IdentityTheft.gov regarding this issue and have enclosed a copy of the filing for verification.
Please investigate this account and take the necessary steps to remove it from my credit report. I appreciate your prompt attention to this matter and thank you for your assistance in resolving this issue.Business Response
Date: 03/07/2025
We appreciate the opportunity to investigate this customer's concerns, a written response has been sent.Initial Complaint
Date:03/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged a late fee and am being harassed for non payment when my payment was made and made for the correct amount 8 days before the due date. A $30 charge and approximately $29 in interest fees have been charged to my account. The payment in question does show posted. My payment was due on 2/28 and was made on 2/20. I have proof of payment. I have been receiving harassing calls and texts demanding payment that has already been made.Business Response
Date: 03/07/2025
We appreciate the opportunity to investigate this customer's concerns, a written response has been sent.Customer Answer
Date: 03/11/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.All they did was submit the evidence supporting my claim that I originally submitted proving my original claim that I had in fact made my payment and that they had charged me a late fee for non payment when in the picture provided you can clearly see my payment was made 8 days prior to the due date what they have done is in direct violation of numerous laws including their own contracts Resolution required is that the calls and texts cease, removal of all fees resulting from their error and my account being marked current
**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
Regards,
Complaint ID: 23023324
Business Response
Date: 03/24/2025
We appreciate the opportunity to investigate this customer's concerns, a written response has been sent.Initial Complaint
Date:03/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This bank is crazy after approving me I never received my reflex credit card by mail and the cerulean card keeps declining both with the card and Apple Pay at the gas pump for sale I called them they do nothing what a horrible experience from approval to using this credit cardBusiness Response
Date: 03/07/2025
We appreciate the opportunity to investigate this customer's concerns, a written response has been sent.Initial Complaint
Date:02/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had an opurtun credit card. Nov 10 2024, Revel acquired my account. Since that time. This company refuses to mail me a billing statement. Refuses all communication with me because I don't have the card they sent. Yet, is reporting to the credit bureau delinquency. This is a direct violation of the credit consumer protection act AND Fair debt collection practices act. They are required to send me a bill in the mail with payment info. They have provided me with NOTHING. They are also reporting under different names which is not ethical. I have hits from Bank of Missouri and Continental Finance LLC. They also lied to the credit bureau about how long I have had an account with them. See evidence in screenshots. I have NOT had an account with them since 2021. It was NOVEMBER 10 2024. Without my consent or authorization.
I want a paper billing statement sent to my home address as requested and required.
Due to their negligence I want late fees removed and my credit delinquency removed from ALL credit bureau as well. I do not want to take further action but I will if need be.Business Response
Date: 02/11/2025
We appreciate the opportunity to investigate this customer's concerns. A written response has been sent.Customer Answer
Date: 02/13/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. Thank you for all your help.
Regards,Complaint ID: 22889706
Initial Complaint
Date:01/27/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have contacted FIT Mastercard also referred to as Continental Finance in multiple fashions to close my credit card account ending in 5699 but I am still receiving billing statements for this account and the account is still showing open. I want this account closed immediately. I called and spoke with them on Saturday November 23, 2024 at 9:40a at phone number 866.449.4514, I also sent them a letter requesting the account be closed, this letter was received by them and signed for on 11/22/24. This account comes with hefty annual fees and I do not and will not be responsible for these fees should this account remain open in my name as I have followed all the guidelines per my contract to close this account and they are refusing to close it. I have attached proof of tracking for the letter, a recent statement and proof of the call I made. I have tried to contact them multiple other times but their customer service is extremely hard to get in touch with as there is always an excessive hold time of over 150 minutes and a placement of over 50 in a que no matter what time of days you call.Business Response
Date: 02/04/2025
We appreciate the opportunity to investigate this customer's concerns, a written response has been sent.Customer Answer
Date: 02/05/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me.
Regards,Complaint ID: 22855258
Initial Complaint
Date:01/20/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
November 2024 my credit company was bought out by Continental finance. The card was allegedly sent to the wrong address, and i have been trying to this situated since then. Currently this is adding late fees and hurting my credit severely. i have spoken on the phone multiple times to the back office people and no one can help me, or get a new card, or get me signed in to pay. The English is not clear, and they do not understand the issue at all. no email confirmation or balance to show. I want to get this resolved so it can quit being a negative impact on my credit and get on track so i close this account. I have no way to do anything without having the information, which they are withholding from me.Business Response
Date: 01/29/2025
We appreciate the opportunity to
investigate this customer's concerns. A written response has been sent.Customer Answer
Date: 01/31/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me.
Regards,Complaint ID: 22834998
Initial Complaint
Date:01/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been calling their number non stop to try to speak to a real person to cancel my card but there is NO option for a live rep! I have a 99 annual fee coming up and that is my only balance. I want my card canceled with the annual fee for this year to be removes asap!Business Response
Date: 01/03/2025
We appreciate the opportunity to
investigate this customer's concerns. A written response has been sent.
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