Reviews
This profile includes reviews for Continental Finance Company, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 858 Customer Reviews
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Review fromRodney M
Date: 07/04/2025
5 starsRodney M
Date: 07/04/2025
Wonderful responsive support about my travel credit card usages in the Philippines!
Continental Finance Company, LLC
Date: 07/08/2025
Thank you for the kind words! We are always here when you need us.Review fromGaye J
Date: 07/02/2025
5 starsGaye J
Date: 07/02/2025
Agent was well versed and quickly and accurately acted on my concern.Continental Finance Company, LLC
Date: 07/08/2025
Thank you so much for your kind words! I’m glad we were able to get your issue resolved!Review fromDianne H
Date: 07/01/2025
5 starsDianne H
Date: 07/01/2025
The Associate was very knowledgeable, professional & helpful. A good experience.Continental Finance Company, LLC
Date: 07/02/2025
Thank you! It was our pleasure.Review fromMary R
Date: 06/30/2025
5 starsMary R
Date: 06/30/2025
Ms. Apple personifies Customer Service. Dealing with an older person can be very trying, she never made me feel inept or hurried. How fortunate you are to have employees at her level.Continental Finance Company, LLC
Date: 07/01/2025
Thank you for the kind words! We are always here when you need us.Review fromChristine S
Date: 06/27/2025
5 starsChristine S
Date: 06/27/2025
Great customer service and explain every process being made pertaining to the customers needsContinental Finance Company, LLC
Date: 06/30/2025
Great! This is just what we want to hear. Thank you so much for being a loyal customer. We value you!Review fromRosemarie F
Date: 06/25/2025
5 starsRosemarie F
Date: 06/25/2025
Customer service addressed my issue quickly and successfully and very friendly and patient with meContinental Finance Company, LLC
Date: 06/26/2025
Thank you so much for your kind words! I’m glad we were able to get your issue resolved!Review fromChristopher R
Date: 06/22/2025
1 starChristopher R
Date: 06/22/2025
Hi, my name is christopher reed I had a hard time putting this cards app onto my phone, it kep rejecting the username and the password i created this lasted for 2 weeks i was highly upset, so i haven't used the card as of yet..... **** So my experience with this card so far since i haven't been able to put the mobile app on i got to give this a 1 start rating because it should have not been that difficult.... **** And then the fact that it was difficult, it was easy to do, but it kept on rejecting me.... **** And when i tried again, it just kept on rejected me sending me in a circle.... **** That was frustrating.... **** Who wants to be dealing with that? **** So i finally called the number on the back of the card i spoke to two different agents they both helped me a great deal. The second one more, so the first one, because the first one, he had to transfer the call to the second one .... ****
So I was happy about that.... **** Thank you!Continental Finance Company, LLC
Date: 06/24/2025
Thank you for the review and we apologize for the frustration and inconvenience. We would love to resolve your concerns. Please reach out to [email protected] for further assistance!Review fromRuth S
Date: 06/21/2025
5 starsRuth S
Date: 06/21/2025
I have always found them to be professional and responsive to any issue I may have had. Highly recommend them.Continental Finance Company, LLC
Date: 06/23/2025
Thank you for the kind words! We are always here when you need us.Review fromAngel W
Date: 06/20/2025
3 starsAngel W
Date: 06/20/2025
I am writing to share my experience regarding the customer service I received on June 19, which led me to leave a three-star review for your company.
On that day, I contacted your customer service line a total of six times to inquire about my credit card, for two separate issues, one being my payment hadn’t posted as I was traveling out of state for a bowling tournament in Las Vegas, Nevada. The next was that ,Unfortunately, upon arrival, I discovered that I I had left the actual card in Florida. However, I had it loaded on my Apple wallet, but then realized I could’t use my card at the hotel casino where I was staying. This crucial information was never communicated to me during any of my six calls. I specifically expressed my need for the card to be unlocked for travel, yet I was not informed that I would need prior approval to add my card to my Apple Wallet.
While I appreciate the professionalism of the representative I spoke to, which contributed to my three-star rating, I cannot give a full five stars due to a lack of comprehensive information during my initial inquiries. Having a backup card from Capital One was a relief, but I greatly wish I had been better informed by your representatives to avoid this issue.
Thank you for taking the time to consider my feedback. I hope future customers have a smoother experience.Continental Finance Company, LLC
Date: 06/23/2025
Thank you for the review and we apologize for the frustration and inconvenience. We would love to resolve your concerns. Please reach out to [email protected] for further assistance!Review fromThomas S
Date: 06/20/2025
1 starThomas S
Date: 06/20/2025
It is terribly disrespectful to send Excellent US Customers to a foreign customer service call center ! They speak poor English at Best and their understanding of the English Language is even worse . This is a waste of my time and it is a waste of the Bank’s Money ! The Bank is paying a call center for results and they get no results and an unhappy customer. This does not save the bank money . It costs the Bank more money in the long run and jeopardizes a Good Customer of the Bank . Stop it ! It makes me now not want to the My Cerulean Card opposed to using my Chase or my Goldman Sachs Master Card .Continental Finance Company, LLC
Date: 06/23/2025
Thank you for the review and we apologize for the frustration and inconvenience. We would love to resolve your concerns. Please reach out to [email protected] for further assistance!
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