Complaints
This profile includes complaints for DEXSTA Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
For years now Experian hasn't reported my credit card account on my credit report.
The credit account- 100177XX- that is reflecting is reporting the incorrect credit limit ($1000) as well as reporting closed.
The correct account- 109082XX- is actively reporting the correct credit limit ($2500) on Transunion as well as Equifax but for some reason the account is not reporting on Experian at all. The credit card number for this specific account is ******************5
Please send accurate information regarding my credit card account to Experian so they can accurately update my report.
Business Response
Date: 10/25/2024
Mr. *******, we apologize for the confusion related to the
reporting of these cards. We have researched your questions and have come to
the following conclusions. The closed card appears to be accurately reporting
its credit limit at the time that it was closed. This card should continue to
appear on your credit profile in this same state. As you detailed, the active
card is not reporting to Experian. We will work with our credit card processor
and Experian to resolve this as quickly as possible. DEXTSA makes every effort
to report accurate information to the credit bureaus and we thank you for
bringing this oversight to our attention. Again, we apologize for your experience
and appreciate your continued membership with DEXSTA.Initial Complaint
Date:03/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My Father in law passed away on March 15th. We paid off his car loan (a little over $10,000) and even with the DMV having transfer on death already set up prior to his death. The bank didn’t want to release the title to us or give us back the 10k that we used to pay off the loan.
The bank told us to go to the register of wills to get a restricted Affidavit however the register of wills would not provide this to us as they said there was no reason to get this since the car was titled transfer on death.
We then went back to the branch and explained all this and they still would not provide us with the title nor give us any next steps to get the title. I asked them to give me the funds that I used to pay off the loan and they wouldn’t refund me either.Business Response
Date: 03/29/2024
Mr. *****, we apologize for the experience that you have had
with us and we are sorry to hear of your loss. At this point, we are unable to
provide additional information concerning any accounts that may have been held
by your father-in-law with DEXSTA. The documentation that we requested,
typically issued by the Register of Wills office, informs us of who is
authorized to handle the affairs of a deceased member. We understand that this
request may cause a delay, however, our processes are in place to reduce the
risk of fraudulent or unauthorized activity against accounts of deceased
members, which is unfortunately very common. We look forward to working with
you in the future to resolve this issue.Customer Answer
Date: 04/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.
**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
Regards,
Complaint ID: 21493780My Wife was the POA on his accounts and the DMV already has her listed as the transfer on death on the title. Doing all this ahead of time makes the register of wills unnecessary due to the low value of his overall estate (mostly debt). Furthermore your company told us multiple different things that required us to run all the way around Delaware (we live in NJ) to get paperwork that is unnecessary and then when we explained this your answer was that the title was on site one minute then the next minute it was mailed to my father in laws addres (we have yet to receive the Title in the mail at this point). What would be our next step if we never get it in the mail since we need it to take it to the DMV to complete the transfer into my wife’s name so we can register the car to utilize. you basically stole 10k from me and now are holding it and the car hostage while I’m paying interest on the 10k and not having the utility of the car.
Business Response
Date: 04/10/2024
Mr. *****, as stated in our previous response, we require
paperwork identifying the duly appointed representative of a decease member’s
estate to be able to discuss their accounts. This paperwork can vary depending
on the size of the estate and the deceased’s state of residency. Once we
receive this paperwork, this issue should be able to be resolved quickly.
Thank youInitial Complaint
Date:07/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 8, 2023, I notice from my banking app that there was a charge pending. It was due to post on the same day but hadn't yet. At 12:21, I sent my husband to the Middletown branch of Dexsta, which is a shared branch of our credit union, to deposit the appropriate amount of funds to eliminate a $30 fee. My husband reached the bank before the Saturday closing hours of 1:00 pm.. He was not allowed admittance to complete a transaction because the shared banking stopped at 12:00. No where does it state separate banking hours that I could find. If they would've allowed my husband to complete the transaction, we wouldn't have been charged the $30 fee.Business Response
Date: 07/24/2023
Ms. ************, we would like to apologize for yours and
your husband’s recent experience with us. Due to the complexities involved with
verifying and completing Shared Branching transactions, we stop offering this
service thirty minutes prior to closing. These adjusted hours are posted on the
Shared Branching website and in our branch lobbies. Based on your feedback, we
will review our website and other publicly facing channels to see if we can
provide more clarity to others seeking this service.
We hope that these steps address your dissatisfaction. If
you have any additional concerns, please feel free to contact us directly.Customer Answer
Date: 07/31/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.
**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
Regards,Complaint ID: 20320273
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