Reviews

This profile includes reviews for DEXSTA Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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DEXSTA Federal Credit Union has 6 locations, listed below.

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  DEXSTA Federal Credit Union

  300 Foulk Rd Ste 100 Wilmington, DE 19803-3819

  
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  DEXSTA Federal Credit Union

  1310 Centerville Rd Wilmington, DE 19808-6220

  
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  DEXSTA Federal Credit Union

  200 Powder Mill Rd Bldg E444 Rm 108 Wilmington, DE 19803-2907

  
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  DEXSTA Federal Credit Union

  1 Possum Park Mall Newark, DE 19711-5591

  
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  DEXSTA Federal Credit Union

  110 Sandhill Dr Middletown, DE 19709-5806

  

Review Details

• Review fromGail S

  Date: 01/04/2023

  1 star

  Gail S

  Date: 01/04/2023

  We've had a history of problems with DEXTA. But this last one made me very angry. I had a car loan with them with automatic payments. After 5 1/2 years of automatic payments, the very last payment was for $5.28 - for some reason, it was not automatically paid. DEXTA did not notify me of this and just sent the regular statements. They sent it to Collections within 2 1/2 weeks, and I didn't even get a notice of that until 3 weeks later. I immediately went over and paid the $5.28. But they still sent it to Experian, who docked us 62 POINTS for a late payment (NOT a missed payment). They never let Experian know I paid it off before the next billing cycle. Experian will not raise our credit score now. DEXTA has ruined our credit rating for one late payment of $5.28! We will NEVER have any accounts or loan with DEXTA again!
  

  DEXSTA Federal Credit Union

  Date: 01/10/2023

  Gail, we would like to apologize for your recent experience with us. Having reviewed your loan’s history, it appears that we were receiving these automatic monthly payments via check. We are unsure of the source of these checks, but they may have been sent from a bill payment service offered by another financial institution. The last payment that we received was in September, leaving a balance of $5.28, as you stated. When we did not receive a payment in October, we began our normal collections process by sending a notice to the address we have on file. On the day that the $5.28 was paid, we waived the late fee and the additional finance charges that were assessed to the loan.
  
  In accordance with the Fair Credit Reporting Act, we report all loan payment history accurately to the credit reporting agencies. However, based on the history of this account, our Loan Services Manager has requested that the credit reporting agencies remove this negative report from your credit profile. This process should take 3 to 5 days to complete. We hope that these steps address your dissatisfaction. If you have any additional concerns, please feel free to contact us directly.