Complaints

This profile includes complaints for GadgetGone, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

GadgetGone, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  GadgetGone, LLC

  Aloma, FL 32792-6603

  
• 

  GadgetGone, LLC

  450 N 54th St Ste 4 Chandler, AZ 85226-2529

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  06/05/2025 Sent in my in perfect condition iPhone 14 Pro Max because the company offered to buy it from me for $434. It was in perfect condition, in original manufacturing package plus **** packaging. Gadget gone has now received my package but now advises that they cant give me any money for it because of condition. This is a scam and they have stolen personal property from me valuing over $500

  Business Response

  Date: 06/18/2025

  Hi Clayton, 

  I am really sorry to hear of your dissatisfaction. To clarify, the reason we could not purchase your item from you is because it has been reported lost/stolen. With this in mind, we would be happy to send your order back to you free of charge and would be happy to follow up with return tracking once available. 

  Thank you!

  Casey with GadgetGone

  Customer Answer

  Date: 06/18/2025

  The companies response to the BBB is a far cry from the response I got. I have attached the response with their evaluation of my in perfect condition phone here. You will see that they falsely claim the condition is fair and the device is HEAVILY scratch on the screen. They know as well as I know this is not to be true. Additionally they had no problem informing me that if I wanted my device that I would have to pay for the return shipment of my device. Why should I as a customer have to go through the steps? It’s clear that they have other ways of doing business when dealing with just the customers. 

  Customer Answer

  Date: 06/18/2025

  The companies response to the BBB is a far cry from the response I got. I have attached the response with their evaluation of my in perfect condition phone here. You will see that they falsely claim the condition is fair and the device is HEAVILY scratch on the screen. They know as well as I know this is not to be true. Additionally they had no problem informing me that if I wanted my device that I would have to pay for the return shipment of my device. Why should I as a customer have to go through the steps? It’s clear that they have other ways of doing business when dealing with just the customers. 

  Customer Answer

  Date: 06/18/2025

  The companies response to the BBB is a far cry from the response I got. I have attached the response with their evaluation of my in perfect condition phone here. You will see that they falsely claim the condition is fair and the device is HEAVILY scratch on the screen. They know as well as I know this is not to be true. Additionally they had no problem informing me that if I wanted my device that I would have to pay for the return shipment of my device. Why should I as a customer have to go through the steps? It’s clear that they have other ways of doing business when dealing with just the customers. 

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent my phone to GadgetGone in a packed box. The phone was unlocked and essentially fully charged, and I was expecting to receive $196 for it. However, when the phone arrived, they claimed that nothing was in the box and that they couldnt give me my money back. They also stated that the box wasnt damaged or opened when they received it, but I personally packed the phone inside the box.

  Business Response

  Date: 05/30/2025

  Hi Chi, 
  
  
  I am really sorry to hear this feedback. To follow up with our emails, I am reaching out to let you know that we received the results of Service Inquiry 77854779. 
  
  
  Unfortunately, after speaking with both a national representative and our local post office, we have confirmed that the shipping was not altered or damaged during transit. However, the acceptance weight was less than a pound and the package arrived to our office empty. With this conclusion from our **** investigation, we can confirm that we did not receive a device in your device at no fault of ***** Because we did not receive your device, we are not able to cover the cost of your package and will not be issuing a payment for your order.
  
  
  If you believe this information to be incorrect, we do encourage you to open an additional service request with **** or your local post office. ******************************************

  Thank you,

  GadgetGone support team

  Customer Answer

  Date: 06/04/2025

  I'm getting in contact with **** I sent out a email today to see the weight of the package when initially sent to local post office 

• Initial Complaint

  Date:05/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have mailed an iPhone 13 to this company for sale. But before sending it I took pictures of the device. This company offered me $238. First they took forever to acknowledge it was received even though I had a tracking number and it showed deliver. Then I received an email indicating they will access the device and let me know. They came back with an offer of $202 because there was a light use and scratched on the phone. I requested pictures. I had to wait for them. When I received them it was obvious it was not mg phone. I sent them the pictures of my phone. Then they offered me $212. And a bunch of excuses. I replied that Ive read a bunch of reviews from BBB where it was their practice to send pictures of damaged phoned to lowered their prices. And I asked for $220 then i did not receive any more communication. Asked for a supervisor. Nothing, lastly I got frustrated and asked for my device to take somewhere else. I have not hear anything at all. Seems to me they intend to keep my phone.

  Business Response

  Date: 05/29/2025

  Hi Nerian,
  

  Thank you for bringing your experience to our attention and I am really sorry for the dissatisfaction. I am so sorry for the delays that you have experienced. To provide some transparency, our operations team has been behind schedule in evaluations and received overtime this week to catch up, and we brought on a new operations team member as well to help with the volume. The Customer Experience team was inundated by the volume our operations team was evaluating to catch up and simply had too many customers to help at once, which caused further delays. This is not to provide an excuse for us falling behind, but to provide an explanation, and I am so sorry that we were not prepared to handle the volume of orders that we received.
  

  I have attached a few photos below for your review. We are confident that we have your correct device. I zoomed into the photos you provided and was able to identify the light wear we provided photos of as well. Unfortunately, due to the glare, I was not able to zoom in and provide a comparable clear enough picture of your screen to provide for you.
  

  Your device was clearly well cared for, and we did not mean any offense by providing a requote. Unfortunately, the light wear is what made us grade your device into our Good condition category instead of Flawless.
  

  Please let me know if you have any additional questions or concerns; I would be happy to help you.
  

  Thank you,
  ***** with GadgetGone

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I mailed my phone and it has been received and awaited whatever for 6 days I check my order on their site and says does not exist this is a scam and stolen my phone

  Business Response

  Date: 05/23/2025

  Hi *****, 

  I am very sorry to hear that you have not had a satisfactory experience thus far and would be happy to help you further. We mentioned in our email to you that unfortunately, due to a few scratches on the screen that could be felt with a fingernail, your order was graded into our Fair condition category. We specifically differentiate between Good and Fair condition categories on our website by noting whether the scratch can be felt with a fingernail when lightly brushed against the present scratch. We are always happy to provide photos of our findings and additional support to our customers regarding their orders as well as free fast returns for customers that are dissatisfied for any reason. I very sorry that we proceeded with your working towards a more favorable offer without making additional efforts to ensure that you were more satisfied with your evaluation and transaction.

  We have proceeded with return your order as requested and will have your tracking number to you as soon as possible. 

  Thank you,

  ***** at GadgetGone

  Customer Answer

  Date: 05/24/2025

   
  Complaint: 23350605
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ******

  Customer Answer

  Date: 05/24/2025

  This was not about the condition of the phone.  I asked for my phone to be sent back and my request was refused over and over and over again. I sent tens of emails asking for my phone to be returned, I had said I reject their offer and request my phone back, and was still ignored and given more counter offers.  All my requests to return my phone were completely ignored and given offers as if I still wanted to do business with them.  I had grown tired of waiting and asked for my phone back before they even looked at it, and the experience of this company accusing me of being the bad person for using bad language, and making it out that I'm the bad person in this situation.  this is unacceptable by any company for any human decency.  Threats to file police reports and anything along that sort were completely ignored and my phone was still not returned, but more emails saying we can't give you more money you sure you don't want this last offer it's the best we can do.  IS this how a company doest business by goating and dragging this on and taking advantage of people?

  Business Response

  Date: 05/30/2025

  Hi *****, 

  Thank you for your response and I am really sorry to hear this feedback. We always do our best to make sure our customers receive the best possible quote and reach a satisfactory experience which is why our customer experience team tried to work with our pricing team after receiving your initial response to see if we could provide you with another quote before returning your device to you. After receiving instruction to return your device, we were happy to do so and promptly provided your tracking information. 

  I want to communicate that we did not mean to insinuate that you were a "bad person" in any way and I am very sorry that we made you feel that way. We, unfortunately, received a few emails from you with harsh rhetoric and asked that you please keep your language with our staff cordial. I understand that receiving a requote can be frustrating, but our team was doing our best to help you. 

  Thank you,

  ***** with GadgetGone

• Initial Complaint

  Date:05/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent a phone to them was quoted 216 and they only want to give me 40 they said they phone had scratches there is no scratches I want money. I even told them I will take a little less but they wont answer my emails I am very upset just want my money.

  Business Response

  Date: 05/23/2025

  Hi *******, 
  
  I hope this message finds you well. I wanted to reach out regarding your order, and I truly appreciate your patience as we work through this together. Im pleased to let you know that I can waived your express and insurance fees. After discussing with our payments team, we were able to offer you a total value of $100 for your device, even considering its financial status and signs of wear. I understand that receiving a requote can be disappointing, and I want to assure you that your satisfaction is our top priority. We genuinely want to ensure you receive the best possible value for your device. 

  Your payment has since been sent to you and should be available to you!

  If there is anything else we can do to assist you, please don't hesitate to reach out to us for support. 

  GadgetGone Support Team

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As you can see in the emails attached, GadgetGone quoted me $307 for my iPhone 12 Pro, 256GB unlocked pristine condition. It was always in a case with a screen protector, I even shipped it back in the original box with the screen protector. I never received a follow up email after several texts I received a screenshot of an email that had no date or email addresses stating they'd only pay me $74, stating the battery life is poor and needs servicing. Which is not true, the battery life was at 83% which is awesome for a 12 Pro in pristine condition.I have asked for Jessa's email who is the person that supposedly emailed me with the dishonest quote. As of today, they are not responding to **** wish I would have looked up reviews on them before sending them my phone as this is an ongoing scam with this company. I think it is called GadgetGone because they are dishonest with their quote, and your phone is now gone!GadgetGone needs to be honest and get my bank account info and send me $307.

  Customer Answer

  Date: 05/13/2025

  GadgetGone escalated my concern and paid me the $307 today, so my issue is thankfully resolved.

  Business Response

  Date: 05/13/2025

  Hi *********, 

  I am very sorry to hear this feedback! My name is ***** and I was the one working with you yesterday. As mentioned in my emails to you, we sent your invitation to enter your banking information and once entered your bank transfer would be initiated. I just checked your payment status and can confirm that your bank submitted the payment for review and deposit into your account today. Once they approve the transfer, you should see the $307 in your bank account by the end of the week, as promised :) 

  Let me know if you have any other questions I can help you wit!

  Customer Answer

  Date: 05/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  
  GadgetGone escalated my concern and paid me the $307 today, so my issue is thankfully resolved.
  
  Sincerely,
  
  ********* ********

• Initial Complaint

  Date:05/12/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent in 2 Iphones they were like brand new Iphone 14 and 12 mini they received them on 5/5/2025 - they keep giving me the run around when I ask where my funds are April 30, 2025 Its time to ship your device! Print Shipping Label ********* Tracking Number is ********************** Before shipping your devices, its important that any items are completely data-wiped, packaged and shipped securely to ensure a smooth selling process. Want to learn how?Learn How to Prepare Your Device Get your free shipping label here! Youll need this to send in your device. You can keep an eye on the status of your order at any time by checking the Order Status Page. Need Some Help?Email us at ********************************** if you dont have access to a printer and would like to have a free shipping label mailed to you.Order #******* (April 30, 2025) ProductQuantityPrice iPhone 14 Carrier: **** Storage: 128GB Condition: Flawless1 $274.00 iPhone 12 Mini Carrier: **** Storage: 64GB Condition: Brand New1 $127.00 Subtotal:$401.00 Shipping Insurance:-$4.00 We owe you:$397.00 Payment method:paypal 1. How would you like to be paid?: ****** First name: ***** Last name: Dupain By completing the checkout process, you agree to receive text messages about your offer. You may opt out at any time.: 1 We look forward to fulfilling your order soon.Stay Connected Have Any Questions?Email: **********************************

  Business Response

  Date: 05/12/2025

  Hi *****, 

  I am very sorry for the wait you have experienced and I would be happy to help you. We are currently on a 3-5 business day evaluation timeline and are evaluating orders that were delivered on May 5th. We will have your order evaluated and payment sent no later than May 13th. 

  I did want to check in with you. It looks like we have the email ****************************** on file. Is this the correct email you would like us to contact you through as I noticed the email for this complaint is different. I want to be sure we send your information to the right place!

  Looking forward to helping you further. 

  Thank you,

  ***** at GadgetGone

  Customer Answer

  Date: 05/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

  Customer Answer

  Date: 05/12/2025

  Yes that is my email. 
  

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent this company two IPHONE 8 cell phones in good condition for a payment. They took forever to let me know they received phones at first...then they made an offer (email attached) which although low, I responded to by saying YES MAKE PAYMENT. Then I never received payment and had made numerous email requests for a response regarding this. They sent me a link in beginning to send them all my banking info for a direct deposit. They have no telephone number to contact so you can only send emails. After they got my info, I never ever received the money or any responses to my numerous requests and complaints. I then went on line and saw their ******** page and all the complaints of others. It is a Scam and they owe me money or my phones back. I have the shipping label info, as well as all the emails I sent and the lies they show on their website...it says paid to your checking account but then they send info saying it goes to ****** or ******??

  Business Response

  Date: 05/02/2025

  Hi ******, 

  My name is ***** and I'm the team member that has been assisting you with your order this week. I am very sorry for the confusion and delays that you have experienced with your order as it was not our intent. We originally closed your order and sent your bank transfer instructions to you on Thursday, April 24th, around 6pm MST.

  I reached out to you on Friday to let you know that I still had not received confirmation that you set up your bank transfer account to receive payment. I emailed you on Friday morning to ask you to please create your account and to let me know when you had done so so that I could sent your payment to you. We unfortunately are not open over the weekend and after not hearing from you on Friday, I was not able to send your payment to you before the weekend. 

  The following week, we did receive confirmation that you set up your account and we promptly sent your bank transfer to you. Additionally, we sent an additional bonus as a courtesy and a thank you for your patience and understanding. 

  If there is anything else I can assist you with, please let me know and I'd be happy to help you!

  Thank you,

  ***** at GadgetGone

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used the label provided to ship my phone, it was acknowledged as received. An extremely low offer was made that I did not accept, then I came to an agreement on an amount for the sale of the phone. After making 6 attempts by email to be compensated for my phone, I have not received my payment by the agreed upon method. Unfortunately they are choosing to ignored my emails that show up as read. Sadly I will have to make out a police report for my phone. I thought they were a good company.

  Business Response

  Date: 04/15/2025

  Hi ********, 

  I am very sorry for the delay! It looks like you elected to receive your payment via ****** transfer but refunded it back to us to avoid the transfer fee. We have since sent your payment as a PrizeOut gift card which you have been able to successfully claim. 

  If there is anything else we can help you with, please don't hesitate to reach out to us for assistance!

  Thank you,

  GadgetGone Support Team

• Initial Complaint

  Date:04/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent my phone off to gadget gone on March 31 after receiving a box in the mail which was a kit to send my and it had the tracking number to send it by dropping it off at any **** location I packaged up my phone, very nicely made sure there was paper andbubbles in there so that the phone would be safe. I took it to the ****************** office But they were closed that day and I did not want to put it in the mailbox so I set up a pick up request the post office worker that dropped off my mail would pick up my package to get to where it needs to be. The package was scanned and picked up And receive the package on March 31. They then sent me a message saying that I only sent one device which was true but that sent aniPhone SE or something like that. What I sent them was an unlocked iPhone 14 Pro Max that I have owned I bought this iPhone 14 Pro X ******* And for the last couple years it has been my iPhone until I sent it to gadget. I would never recommend using company like this not only are saying that I did not send them an iPhone 14 Pro Max they are offering me $11. I dont know anywhere in the world where youcan buy $11 iPhone 14 Pro Max this is not cool. I spent hard earned money on that iPhone and they offered me the quote ******************************************************************************** This is not right. I am going to the police and I am also going to the Better Business Bureau and as many times asI see this being done by this exact company This needs to be investigated just because you have an LLC does not mean you can do crooked business I have an LLC but all my customers are happy. I dont have any complaint of Better Business Bureau because I do not steal peoples iPhone 14 Pro Max. They have three children and have to providefor those three children. I recently lost my job and selling my phone was what was gonna get us our payment for my mortgage Now Im possibly gonna lose my house. What is wrong with people? I want my phone.

  Business Response

  Date: 04/15/2025

  Hi ******, 

  I am so sorry for our mistake as it was our fault that you did not have a satisfactory experience initially. Unfortunately, there was a discretion in your order and it was misidentified with another order. We quickly realized our error and were able to have your order paid in full. 

  We hope to work with you again in the future and really appreciate your patience and cooperation! If there is anything else we can assist you with, please don't hesitate to reach out to us for support. 

  Thank you,

  GadgetGone Support Team