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Business Profile

Moving Companies

MUV Orlando

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

This profile includes complaints for MUV Orlando's headquarters and its corporate-owned locations. To view all corporate locations, see

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MUV Orlando has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/04/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      MÜV had agreed to pay per contract the damaged done to some furniture during the delivery. (Broken Chair, broken 3 glass shelfs of 1/2 inch thick and broken china hutch)
      The verbal agreement was done with me via phone call by Matt, Owner of the company. After waiting more than 3 months my wife made a call and complained to Matt about the delayed and she expressed some frustration. I believe this was the reason for Matt to refuse the reimbursement.

      Business Response

      Date: 05/27/2025

      Business Response


      20691832
      If a payment was issued to you and you did not receive it, please call ************ and ask to speak to accounting so that the payment can be reissued and a stop-payment can be placed on the initial check.  Please note, no research was conducted to verify or deny that a payment is due to this consumer. 

    MUV Orlando is NOT a BBB Accredited Business.

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