Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made an order 6/2/2023 and have been given ************** like everyone else. I just want what I ordered and was told it was shipped 7/5/2023 after emailing multiple times. Family member ordered the exact same day and finally received their order 6/26/2023 after emailing multiple times but I still dont have my stuff. Even paid for the shipping protection to make sure I got it. It is 7/14/2023 and the tracking information says its en route to DHL or awaiting processing I cant get a response from them because their email is supposedly full so Im resulting to this. I either want my stuff or a refund at this point.

  Business Response

  Date: 07/26/2023

  Hello, 
  
  I'm reaching out to you personally regarding your recent experience with Grill Rescue. I want to extend my sincerest apologies for the delay in shipping your order and the frustration it has caused. Your satisfaction is our top priority.
  
  After thoroughly reviewing your order details, I see that it was shipped and delivered on July 22. However, I fully acknowledge that our communication regarding the shipping updates fell short, leaving you feeling frustrated and unheard. Please accept my heartfelt apologies for this oversight.
  
  To make amends and show our appreciation for your patience, I would like to offer you free shipping on your order. We value your business and want to ensure that your experience with Grill Rescue is nothing short of exceptional.
  
  Once again, I sincerely apologize for any inconvenience caused, and I appreciate your understanding. If there's anything else we can do to assist you or if you have any further questions, please don't hesitate to reach out. We're here to make things right and provide you with the best possible customer service.
  
  Thank you for your patience and for bringing this matter to our attention. We truly value your support and look forward to serving you better in the future.
  
  
  Warm regards,
  

  Customer Answer

  Date: 07/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/11/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an order to Grill Rescue on June 11, 2023. My order was accepted and the responsive email indicated it was in process. They took my money -$95.92 - but haven't delivered the product. It has now been an entire month. I've emailed the company twice - once on June 20th and again on June 27th, but have received no response. There is no number to call. My order number is: ORDER #GR350239

  Business Response

  Date: 08/03/2023

  Hello there, 
  
  Thank you for reaching out to us. As mentioned on or website, the forever sponge product is currently available for presale because this is a new item and has not yet been released and therefore, the shipping process will commence in October. Also mentioned on our website unfortunately, it is not possible for us to ship the Forever Sponge separately from the other items in your order.
  
  However, if you prefer to have the Forever Sponge removed from your current order, we can certainly arrange that for you. In this case, we will refund you the cost of the Forever Sponge. If you wish to re-purchase the Forever Sponge, we will provide you with a coupon code for a 10% discount on your next order. Would this solution be suitable for you?
  
  If you decide not to split the shipment, please be informed that your complete order is estimated to be shipped in the middle of October.  We appreciate your patience and understanding in this matter. Should you have any further questions or concerns, please feel free to let us know.
  

  Customer Answer

  Date: 08/04/2023

   
  Better Business Bureau:
  
  I disagree with the business that their website made clear that they could not ship the items separately.  That message was never relayed during the ordering process.  Nevertheless, I will accept the option of having the presale item removed from my order and have the other items shipped immediately - so long as they are, in fact, shipped immediately.  In reference to complaint ID ******** 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/10/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 6/13/23 and never received an order processing or shipment email, zero response to my requests for an update and no response to my message cancelling my order. That cancellation email was sent on 6/27/23. On 7/7/23 the item was apparently shipped and I received a response on 7/10/23 that my order had been shipped and a refund/cancellation was not possible. The fact is, it was possible at the time I requested it simply because the order had not yet been processed or shipped. I have requested a prepaid return label which has also been refused, just today. I want a prepaid return label sent to me immediately at **************** and a full refund.

  Business Response

  Date: 08/03/2023

  Hello There, 
  I'm reaching out to you personally regarding your recent experience with Grill Rescue. I want to extend my sincerest apologies for the delay in shipping your order and the frustration it has caused. Your satisfaction is our top priority, and I understand how disappointing it must have been to not receive your order in time for Father's ***************** thoroughly reviewing your order details, I see that it was shipped and delivered on July 26th. However, I fully acknowledge that our communication regarding the shipping updates fell short, leaving you feeling frustrated and unheard. Please accept my heartfelt apologies for this oversight.
  
  To make amends and show our appreciation for your patience, I would like to offer you a special discount of 30% off your order. We value your business and want to ensure that your experience with Grill Rescue is nothing short of exceptional.
  
  Once again, I sincerely apologize for any inconvenience caused, and I appreciate your understanding. If there's anything else we can do to assist you or if you have any further questions, please don't hesitate to reach out. We're here to make things right and provide you with the best possible customer service.
  
  Thank you for your patience and for bringing this matter to our attention. We truly value your support and look forward to serving you better in the future.
  
  
  Warm regards,

  Customer Answer

  Date: 08/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, since PayPal did in fact find in my favor and my order was 100% refunded. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/06/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order in early June (GR340734). I have yet to receive any communication, tracking details, or the product I purchased. It has been a month.

  Business Response

  Date: 07/12/2023

  Hello ******, 
  
  Thank you for reaching out to us. We appreciate your email regarding your order. As mentioned on our website, the forever sponge product is currently available for presale, and therefore, the shipping process will commence in September. Unfortunately, it is not possible for us to ship the Forever Sponge separately from the other items in your order.
  
  However, if you prefer to have the Forever Sponge removed from your current order, we can certainly arrange that for you. In this case, we will refund you the cost of the Forever Sponge. If you wish to re-purchase the Forever Sponge, we will provide you with a coupon code for a 10% discount on your next order. Would this solution be suitable for you?
  
  If you decide not to split the shipment, please be informed that your complete order is estimated to be shipped in the middle of September. We appreciate your patience and understanding in this matter. Should you have any further questions or concerns, please feel free to let us know.

• Initial Complaint

  Date:07/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  05/27/23 Ordered Grill Rescue "GR" items totaling $58.45 Order # GR308030. 06/02/23 I emailed GR regarding status. GR responded: delayed shipping & it would be shipped the following week. 06/09/23 I emailed GR regarding status. GR responded: delayed shipping. No estimated shipping date provided. I responded & requested estimated shipping date. 06/11/23 GR responded: delayed shipping. No estimated shipping date provided. 06/13/23 I emailed GR: cancel item. 06/13/23 I called GR and left a voicemail for - requesting return phone call. No one returned this call. 06/14/23 I emailed GR: cancel item. 06/15/23 I emailed GR regarding disputing the charge with my credit card company. 06/16/23 I disputed the charge with credit card company. 06/16/23 GR emailed me asking that if given a customer service survey on ******** to not give them a negative review. 06/25/23 received shipping notification. I emailed GR about no longer wanting the items. 06/28/23 items arrived at house via ***** 06/30/23 I called GR and told the representative all issues. I was told return shipping label would be emailed. At end of day, I emailed GR regarding the phone call and requested return shipping label. 07/01/23 GR responded: offered to refund the shipping fee. 07/01/23 I responded to GR requesting a return shipping label. 07/04/23 GR responded: they do not offer return shipping labels and again offered to refund shipping fee. 07/04/23 I emailed GR stating that items may be returned and attached a copy return policy. 07/04/23 GR responded - return was outside of the 30-day return policy. 07/04/23 I emailed GR stating that due their shipping delays I didnt receive item until 06/28/23 and I attempted to cancel items within the 30-day window. 07/04/23 - GR emailed again offering to refund shipping fee. 07/04/23 - I emailed GR my plan of action included to file complaint with BBB. No response has been received.

  Business Response

  Date: 07/12/2023

  Hello *************;
  
  I'm reaching out to you personally regarding your recent experience with Grill Rescue. I want to extend my sincerest apologies for the delay in shipping your order and the frustration it has caused. Your satisfaction is our top priority, and I understand how disappointing. 

  After thoroughly reviewing your order details, I see that it was shipped and delivered on [Date]. However, I fully acknowledge that our communication regarding the shipping updates fell short, leaving you feeling frustrated and unheard. Please accept my heartfelt apologies for this oversight.
  
  If you would like to return the items please let us know and we will send you a return label. In regards to your refund. Unfortunalty your order has an open chargeback so we are unable to process any changes to you order. In order to process a refund the chargeback would need to be cancelled with your bank.  We value your business and want to ensure that your experience with Grill Rescue is nothing short of exceptional.
  
  Once again, I sincerely apologize for any inconvenience caused, and I appreciate your understanding. If there's anything else we can do to assist you or if you have any further questions, please don't hesitate to reach out. We're here to make things right and provide you with the best possible customer service.
  
  Thank you for your patience and for bringing this matter to our attention. We truly value your support and look forward to serving you better in the future.
  
  
  Warm regards,

  Customer Answer

  Date: 07/12/2023

   
  Complaint: 20276249
  
  I am rejecting this response because:
  

  - I emailed your business several times to cancel the items weeks before it was shipped so it should have never been shipped. I also attempted to call and cancel, left a voicemail and no one has yet to return my call. 

  - Your business told me several times that your business does NOT provide return shipping labels. 

  I had to take matters into my own hands and dispute your charge with my credit card company because I wasn't getting anywhere with customer service 

  Sincerely,
  
  ********************

  Business Response

  Date: 08/03/2023

  Hello There, 
  
  We apologize for any inconvenience you've experienced with canceling your order and the lack of responsiveness from our customer service team.

  We understand your frustration, and we want to make things right. We can certainly provide you with a return shipping label and process a refund for your order. However, we kindly request that you cancel the dispute with your credit card company first, as we are unable to make changes or modifications to your account while there is an open dispute.

  Once the chargeback is cancelled, we will be more than happy to proceed with the refund process promptly. Alternatively, if you wish to keep the item, we can offer you a 50% discount on your order as a gesture of goodwill.

  Please let us know how you would like to proceed, and we'll do our best to resolve this matter to your satisfaction. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you every step of the way.

  Thank you for your understanding, and we look forward to resolving this issue with you.

  Best regards,
  

  
  

  Customer Answer

  Date: 08/09/2023

   
  Complaint: 20276249
  
  I am rejecting this response because: Grill Rescue stated on a phone call that Grill Rescue would e-mail me a return shipping label.  I sent a follow-up e-mail to Grill Rescue on the same day as the phone call regarding their failure to e-mail me a return shipping label.  I called Grill Rescue again and was informed that Grill Rescue does not offer return shipping labels.  In an e-mail, Grill Rescue told me to write "return to sender" on the package.  I took the package to my local post office and confirmed with the post master that I was able to write "return to sender" and sent the item back to Grill Rescue.  I sent a follow-up e-mail to Grill Rescue the same day confirming the package was returned to sender.  Grill Rescue does not provide return shipping labels. 
  
  Sincerely,
  
  Christie Eng

  Business Response

  Date: 08/28/2023

  Hello There, 
  
  Again We apologize for any inconvenience you've experienced with canceling your order and the lack of responsiveness from our customer service team.

  As stated in our previous message, we are unable to make changes or modifications to your account while there is an open dispute we kindly request that you cancel the dispute with your credit card company first.
  
  Once the chargeback is cancelled, we will be more than happy to proceed with the refund process promptly. Unfortunately there is no was for us to process the refund with a chargeback on the account. 
  
  Please let us know how you would like to proceed, and we'll do our best to resolve this matter to your satisfaction. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you every step of the way.
  
  Thank you for your understanding, and we look forward to resolving this issue with you.
  Best regards,

  Customer Answer

  Date: 08/29/2023

   
  Complaint: 20276249
  
  I am rejecting this response because:

  I was advised by my credit card company to not drop my dispute. My credit card company handled this matter because Grill Rescue was unable to do so and kept giving me the run around. The funds have been returned to my credit card company so there are no remaining issues. Grill Rescue is the worst business I have ever done online shopping with. I do not recommend purchasing from Grill Rescue. 

  
  Sincerely,
  
  Christie Eng

• Initial Complaint

  Date:07/04/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered the product for $52 roughly. Was in order status forever. I emailed asking about this and I was told there was delays. Gave it more time. June 30 I emailed asking for a refund. I was offered free shipping but declined and asked for a refund. Todayz July 4 for a message saying that they can't due to it being in shipped status. It appears this is an ongoing issues with many people who never received drhwir product

  Business Response

  Date: 07/26/2023

  I'm reaching out to you personally regarding your recent experience with Grill Rescue. I want to extend my sincerest apologies for the delay in shipping your order and the frustration it has caused. Your satisfaction is our top priority, and I understand how disappointing it must have been to not receive your order in time for Father's ********************* thoroughly reviewing your order details, I see that it was shipped and delivered on July 7. However, I fully acknowledge that our communication regarding the shipping updates fell short, leaving you feeling frustrated and unheard. Please accept my heartfelt apologies for this oversight.
  
  To make amends and show our appreciation for your patience, I would like to offer you free shipping on your order. We value your business and want to ensure that your experience with Grill Rescue is nothing short of exceptional.
  
  Once again, I sincerely apologize for any inconvenience caused, and I appreciate your understanding. If there's anything else we can do to assist you or if you have any further questions, please don't hesitate to reach out. We're here to make things right and provide you with the best possible customer service.
  
  Thank you for your patience and for bringing this matter to our attention. We truly value your support and look forward to serving you better in the future.
  
  
  Warm regards,

• Initial Complaint

  Date:07/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 19th, 2023 Paid $78.64 Confirmation #5KKFIHJQ0 Ordered product from the company haven't received it. Grill Rescue gave two responses about the product being shipped next week. Tried to reach out to the company Grill Rescue stopped responding to messages. Never received shipping info either.

  Business Response

  Date: 07/12/2023

  Hello *****, 
  
  We are so sorry to hear that you have not received your order. We understand how inconvenient that *** have been.  We are showing that your order was shipped April 12. We went ahead and shipped you a replacement order you should be receiving your order shortly. Please let us know if you have any other questions for us.

  Thank You, 

• Initial Complaint

  Date:07/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order with Grill Rescue on June 12, 2023 and even paid for expedited shipping. This was supposed to have been a Fathers Day present for my husband. As of today July 3rd, 2023 product has not been received. I have called, emailed, and texted company to resolve issue and no one will answer or give me any idea as to where my order is.

  Business Response

  Date: 07/12/2023

  I'm reaching out to you personally regarding your recent experience with Grill Rescue. I want to extend my sincerest apologies for the delay in shipping your order and the frustration it has caused. Your satisfaction is our top priority, and I understand how disappointing it must have been to not receive your order in time for Father's ***************** thoroughly reviewing your order details, I see that it was shipped on July 5th and delivered on July 10th. However, I fully acknowledge that our communication regarding the shipping updates fell short, leaving you feeling frustrated and unheard. Please accept my heartfelt apologies for this oversight.
  
  To make amends and show our appreciation for your patience, I would like to offer you a refund on the cost for shipping. We value your business and want to ensure that your experience with Grill Rescue is nothing short of exceptional.
  
  Once again, I sincerely apologize for any inconvenience caused, and I appreciate your understanding. If there's anything else we can do to assist you or if you have any further questions, please don't hesitate to reach out. We're here to make things right and provide you with the best possible customer service.
  
  Thank you for your patience and for bringing this matter to our attention. We truly value your support and look forward to serving you better in the future.
  
  
  Warm regards,

• Initial Complaint

  Date:07/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered grill brush on June 17th, Ive had no communication just like EVERYONE else on this page. I would like a refund for my shipping cost and my grill brush sent immediately.

  Business Response

  Date: 07/12/2023

  I'm reaching out to you personally regarding your recent experience with Grill Rescue. I want to extend my sincerest apologies for the delay in shipping your order and the frustration it has caused. Your satisfaction is our top priority, and I understand how disappointing.
  
  After thoroughly reviewing your order details, I see that it was shipped and delivered on July 7th. Your order contained the grill grates cleaning head which is a back order item which is stated on our website. However, I fully acknowledge that our communication regarding the shipping updates fell short, leaving you feeling frustrated and unheard. Please accept my heartfelt apologies for this oversight.
  
  To make amends and show our appreciation for your patience, I would like to offer 50% off of your shipping cost. We value your business and want to ensure that your experience with Grill Rescue is nothing short of exceptional.
  
  Once again, I sincerely apologize for any inconvenience caused, and I appreciate your understanding. If there's anything else we can do to assist you or if you have any further questions, please don't hesitate to reach out. We're here to make things right and provide you with the best possible customer service.
  
  Thank you for your patience and for bringing this matter to our attention. We truly value your support and look forward to serving you better in the future.
  
  Warm regards,

  Customer Answer

  Date: 07/13/2023

   
  Complaint: 20268060
  
  I am rejecting this response because:

  I most certainly did not receive it on the 7th! It hasnt even landed in USPSs hands!!! 
  
  Sincerely,
  
  *****************

  Business Response

  Date: 08/03/2023

  Hello there, 
  
  I apologize for the delay in shipping your recent order with Grill Rescue. Your satisfaction is our priority, and I understand the frustration this has caused.

  Your order contained the grill grates cleaning head, which was on back order at the time of order, which lead to the delay. I am truly sorry for any inconvenience this has caused. We show that your order was shipped on July 7th and was delivered on July 26th. 
  
  To show our appreciation for your patience, we'd like to offer you a 50% discount on the shipping cost. We value your support and want to ensure your experience with Grill Rescue is exceptional.

  
  Thank you for your understanding. If you have any questions, please reach out to us. We're here to assist you and provide the best service possible.

  
  Warm regards,

• Initial Complaint

  Date:07/01/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on www.grillrescue.com. I bought 2 grill brushes for $80. Here is the record of emails/responses.1. Order placed on 6/8 2. Heard nothing from organization, so on 6/16 I reached out and asked what was taking so long to ship.3. On 6/16 got a generic email response about how many orders theyve had and how busy they were and for me to be patient.4. That was all I got so on 6/20 I emailed them again and said if my order didnt ship Id turn them into the BBB.5. On 6/21, I got the same exact generic response (word for word).6. On 6/24, I finally got an email saying thanks for my patience and my ordered shipped (there was a link to check status). I did check link but nothing was in the link yet.7. On 7/1, I went back and checked link again and it says **** is waiting for package.8. On 7/1, I sent another note about shipping and said I was turning them in for thievery.I want my order and reimbursement for the ***** I paid for shipping.

  Business Response

  Date: 07/10/2023

  Hello ********,
  
  I'm reaching out to you personally regarding your recent experience with Grill Rescue. I want to extend my sincerest apologies for the delay in shipping your order and the frustration it has caused. Your satisfaction is our top priority.

  
  After thoroughly reviewing your order details, I see that it was shipped and delivered on July 8th. However, I fully acknowledge that our communication regarding the shipping updates fell short, leaving you feeling frustrated and unheard. Please accept my heartfelt apologies for this oversight.

  
  To make amends and show our appreciation for your patience, We have refunded you the cost of shipping. We value your business and want to ensure that your experience with Grill Rescue is nothing short of exceptional.

  
  Once again, I sincerely apologize for any inconvenience caused, and I appreciate your understanding. If there's anything else we can do to assist you or if you have any further questions, please don't hesitate to reach out. We're here to make things right and provide you with the best possible customer service.

  
  Thank you for your patience and for bringing this matter to our attention. We truly value your support and look forward to serving you better in the future.

  
  Warm regards,

  Customer Answer

  Date: 07/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ***