We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Grill Cleaning

Rescue LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grill Cleaning.

Complaints

Customer Complaints Summary

  • 192 total complaints in the last 3 years.
  • 92 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/01/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered this product on 5/29/2023. I was told shipping would happen within 3-5 days. Its been over a month and this product is clearly lost during shipping. Which I understand is not the companys fault necessarily. But they are refusing to refund me for never receiving the product. I added screenshots of my shipping updates which have not been updated since 6/19. Theyre doing nothing about this.

    Business Response

    Date: 07/10/2023

    Hello ********, 

    I'm reaching out to you personally regarding your recent experience with Grill Rescue. I want to extend my sincerest apologies that you did not receive your order and the frustration it has caused. Your satisfaction is our top priority.

    We show that a refund was already processed for your order on July 8th, 2023. 

    Once again, I sincerely apologize for any inconvenience caused, and I appreciate your understanding. If there's anything else we can do to assist you or if you have any further questions, please don't hesitate to reach out. We're here to make things right and provide you with the best possible customer service.


    Thank you for your patience and for bringing this matter to our attention. We truly value your support and look forward to serving you better in the future.


    Warm regards,

  • Initial Complaint

    Date:06/30/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered jun 2nd and paid priority shipping. Said ships next day. It was a father's day promo. It took 24 days s to receive it. I just got it this week. The **** label is just a regular label. No priority label or stickers or anything. Charged me for service they didn't even provide. Emailed. No word back yet would like refund of excess shipping charges

    Business Response

    Date: 07/10/2023

    I'm reaching out to you personally regarding your recent experience with Grill Rescue. I want to extend my sincerest apologies for the delay in shipping your order and the frustration it has caused. Your satisfaction is our top priority.


    After thoroughly reviewing your order details, I see that it was shipped and delivered on June 26th. However, I fully acknowledge that our communication regarding the shipping updates fell short, leaving you feeling frustrated and unheard. Please accept my heartfelt apologies for this oversight.


    To make amends and show our appreciation for your patience, We have refunded you the cost of priority handling. We value your business and want to ensure that your experience with Grill Rescue is nothing short of exceptional.


    Once again, I sincerely apologize for any inconvenience caused, and I appreciate your understanding. If there's anything else we can do to assist you or if you have any further questions, please don't hesitate to reach out. We're here to make things right and provide you with the best possible customer service.


    Thank you for your patience and for bringing this matter to our attention. We truly value your support and look forward to serving you better in the future.


    Warm regards,

  • Initial Complaint

    Date:06/29/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Product has been ordered in May it will be July in a couple weeks. They do not respond to anything. You cannot get a tracking number because they have not even shipped it yet. They have you pay extra for expedited shipping and it never ships. I found others with orders since ***** and March and still nothing. They need to refund all customers immediately and shut down operations. They keep marketing all over the socials, but deliver nothing. Since my order I have seen Memorial Day, Fathers Day, and Independence Day ads. It is littered with commenters and customers who havent received so much as an email as to what is going on with the orders.

    Business Response

    Date: 07/10/2023

    I'm reaching out to you personally regarding your recent experience with Grill Rescue. I want to extend my sincerest apologies for the delay in shipping your order and the frustration it has caused. Your satisfaction is our top priority.


    After thoroughly reviewing your order details, I see that it was shipped and delivered on June 29th. However, I fully acknowledge that our communication regarding the shipping updates fell short, leaving you feeling frustrated and unheard. Please accept my heartfelt apologies for this oversight.


    To make amends and show our appreciation for your patience. We value your business and want to ensure that your experience with Grill Rescue is nothing short of exceptional.


    Once again, I sincerely apologize for any inconvenience caused, and I appreciate your understanding. If there's anything else we can do to assist you or if you have any further questions, please don't hesitate to reach out. We're here to make things right and provide you with the best possible customer service.


    Thank you for your patience and for bringing this matter to our attention. We truly value your support and look forward to serving you better in the future.


    Warm regards,

  • Initial Complaint

    Date:06/28/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We were promised next day shipping, so we could receive it by Fathers Day. Next day shipping did not happen. Therefore, we asked for a refund, and received multiple generic responses not addressing the issue. We did not get a refund. Weeks later, I also did not get the product. We would like a refund.

    Business Response

    Date: 07/07/2023

    Hello *******, 


    I'm reaching out to you personally regarding your recent experience with Grill Rescue. I want to extend my sincerest apologies for the delay in shipping your order and the frustration it has caused. Your satisfaction is our top priority, and I understand how disappointing it must have been to not receive your order in time for Father's ******************** thoroughly reviewing your order details, I see that it was shipped and delivered on June 29th. However, I fully acknowledge that our communication regarding the shipping updates fell short, leaving you feeling frustrated and unheard. Please accept my heartfelt apologies for this oversight.


    To make amends and show our appreciation for your patience, I would like to offer you a special discount of 20% off your order. This discount can be applied to this order and you will receive a refund to the method of payment you used for the order. We value your business and want to ensure that your experience with Grill Rescue is nothing short of exceptional.


    Once again, I sincerely apologize for any inconvenience caused, and I appreciate your understanding. If there's anything else we can do to assist you or if you have any further questions, please don't hesitate to reach out. We're here to make things right and provide you with the best possible customer service.


    Thank you for your patience and for bringing this matter to our attention. We truly value your support and look forward to serving you better in the future.

     


    Warm regards,


    Customer Answer

    Date: 07/07/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I do not want to pursue this further because I dont have the time. I will be awaiting the 20% refund promised in the businesss response.

    Though I am ok with resolving the complaint, it should be noted that this company ignored my request to cancel and refund the order after it was not shipped on time as promised. This is unacceptable behavior, and I hope that others will see the complaints and choose not to support this business. 

    Sincerely,

    *************************

  • Initial Complaint

    Date:06/27/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a product 6/10/23 Product was marketed to me as "Last day to purchase to receive before Father's **** so I took advantage knowing I'd have a gift in time.Today is 6/26 and I do not have a product or shipping confirmation. Father's *** was 10 days ago.Not only is this false advertising, I am now concerned I got scammed.

    Business Response

    Date: 07/07/2023

    Hello *******, 

    I'm reaching out to you personally regarding your recent experience with Grill Rescue. I want to extend my sincerest apologies for the delay in shipping your order and the frustration it has caused. Your satisfaction is our top priority, and I understand how disappointing it must have been to not receive your order in time for Father's ******************** thoroughly reviewing your order details, I see that it was shipped and delivered on June 27th. However, I fully acknowledge that our communication regarding the shipping updates fell short, leaving you feeling frustrated and unheard. Please accept my heartfelt apologies for this oversight.


    To make amends and show our appreciation for your patience, I would like to offer you a special discount of 20% off of the above order.  This discount will be applied to your order and a refund will be sent back to the method of payment. We value your business and want to ensure that your experience with Grill Rescue is nothing short of exceptional.


    Once again, I sincerely apologize for any inconvenience caused, and I appreciate your understanding. If there's anything else we can do to assist you or if you have any further questions, please don't hesitate to reach out. We're here to make things right and provide you with the best possible customer service.


    Thank you for your patience and for bringing this matter to our attention. We truly value your support and look forward to serving you better in the future.


    Warm regards,

    Customer Answer

    Date: 07/07/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:06/26/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order GR340693 was ordered on June 8th, I formally requested this order be canceled on June 18th as it had not yet shipped, I requested cancellation again on June 19th and requested confirmation of cancelation on June 21st. After each request I received what seemed like an automated response completely ignoring my request to cancel this order. Finally on June 23rd I received a response saying that my order could not be canceled because it had already shipped. Now I am responsible for return shipping in order to receive a refund.

    Business Response

    Date: 07/07/2023

    Hello ******, 

    I'm reaching out to you personally regarding your recent experience with Grill Rescue. I want to extend my sincerest apologies for the delay in shipping your order and the frustration it has caused. Your satisfaction is our top priority, and I understand how disappointing it must have been to not receive your order in time for Father's ******************** thoroughly reviewing your order details, I see that it was shipped and delivered on June 27th. However, I fully acknowledge that our communication regarding the shipping updates fell short, leaving you feeling frustrated and unheard. Please accept my heartfelt apologies for this oversight.


    To make amends and show our appreciation for your patience, I would like to offer you a special discount of 20% off on the order above. This discount will be applied to your order and your will receive a refund.  We value your business and want to ensure that your experience with Grill Rescue is nothing short of exceptional.


    Once again, I sincerely apologize for any inconvenience caused, and I appreciate your understanding. If there's anything else we can do to assist you or if you have any further questions, please don't hesitate to reach out. We're here to make things right and provide you with the best possible customer service.

    If you would like to return this order we completely understand. You can write return to sender on the postage and give to the mail carrier for return. Once we receive the return we will process your refund. 


    Thank you for your patience and for bringing this matter to our attention. We truly value your support and look forward to serving you better in the future.


    Warm regards,

    Customer Answer

    Date: 07/15/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:06/26/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered some product from Rescue Grill on 6/4/2023. I contacted them on 6/13/2023 to inquire about the delivery date. I get a response that due to high volume of orders they will ship shortly. I again contact them on 6/22/2023 and get the same response along with that they don't have one of the items ordered and can they substitute for something else. I inform them that I would like to cancel my order and have my credit card refunded. They have not responded to my email. After looking at several reviews on the BBB website it seems everyone gets the same generic reply regarding why they are not getting orders out to their customers.

    Business Response

    Date: 07/07/2023

    Hello *****, 

    I'm reaching out to you personally regarding your recent experience with Grill Rescue. I want to extend my sincerest apologies for the delay in shipping your order and the frustration it has caused. Your satisfaction is our top priority. We are showing that your order was cancelled per your request on June 27th. We would love to make this right with you. If you ever choose to order with us again please send us an email for a discount. 

    I'm reaching out to you personally regarding your recent experience with Grill Rescue. I want to extend my sincerest apologies for the delay in shipping your order and the frustration it has caused. 

     

    Warm Regards, 


    Customer Answer

    Date: 07/07/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:06/26/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered from grill rescue on June 9th 2023, when you email, call company, they give you generic email about your order, never talking about your order number, when you call, they say they answer fast, what happens, goes straight to voice mail, leave message. Requested refund through PayPal.When you do get a response, it's we are sorry, but shipping is delayed. On their website now, shows delayed shipping.I believe this is a drop shipping company.If you read all the wonderful reviews, you start seeing upset customers who still haven't received their product.

    Business Response

    Date: 07/07/2023

    Hello *****,


    Dear [Customer's Name],
    I'm reaching out to you personally regarding your recent experience with Grill Rescue. I want to extend my sincerest apologies for the delay in shipping your order and the frustration it has caused. Your satisfaction is our top priority, and I understand how disappointing it must have been to not receive your order in time for Father's ******************** thoroughly reviewing your order details, I see that it was shipped and delivered on [Date]. However, I fully acknowledge that our communication regarding the shipping updates fell short, leaving you feeling frustrated and unheard. Please accept my heartfelt apologies for this oversight.


    To make amends and show our appreciation for your patience, I would like to offer you a special discount of 20% off the above order. This discount will be apply to the order and you will receive a refund on the method od payment that you used for the order. We value your business and want to ensure that your experience with Grill Rescue is nothing short of exceptional.


    Once again, I sincerely apologize for any inconvenience caused, and I appreciate your understanding. If there's anything else we can do to assist you or if you have any further questions, please don't hesitate to reach out. We're here to make things right and provide you with the best possible customer service.


    Thank you for your patience and for bringing this matter to our attention. We truly value your support and look forward to serving you better in the future.


    Warm regards, 

     

     

    Customer Answer

    Date: 07/12/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:06/24/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 22 days ago, they will not send a tracking number or return anyones information on shipping. The customer service ignores everyone. They take money and not send the product.

    Business Response

    Date: 04/24/2025

    Hi *****, 

    Were so sorry for the delayed response and for any frustration this situation has caused.

    After reviewing your order, we can confirm that it was shipped and successfully delivered. We understand how concerning it can be not to receive tracking information in a timely manner, and we apologize if you felt ignoredwe truly strive to provide better communication and service.

    If you still have any questions or concerns about your order, please let us know. Were here to help and want to make sure youre taken care of.

  • Initial Complaint

    Date:06/24/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They refuse to refund my money for a product that has never shipped. I have asked multiple times and all I get is an auto generated email response. Nobody ever picks up the telephone.

    Business Response

    Date: 07/07/2023

    ********************, 

    I'm reaching out to you personally regarding your recent experience with Grill Rescue. I want to extend my sincerest apologies for the delay in shipping your order and the frustration it has caused. Your satisfaction is our top priority, and I understand how disappointing it must have been to not receive your order in time for Father's ******************** thoroughly reviewing your order details, I see that it was shipped and delivered on July 5th. However, I fully acknowledge that our communication regarding the shipping updates fell short, leaving you feeling frustrated and unheard. Please accept my heartfelt apologies for this oversight.


    To make amends and show our appreciation for your patience, I would like to offer you a special discount of 20% off the above listed order. We value your business and want to ensure that your experience with Grill Rescue is nothing short of exceptional.


    Once again, I sincerely apologize for any inconvenience caused, and I appreciate your understanding. If there's anything else we can do to assist you or if you have any further questions, please don't hesitate to reach out. We're here to make things right and provide you with the best possible customer service.


    Thank you for your patience and for bringing this matter to our attention. We truly value your support and look forward to serving you better in the future.


    Warm regards,


Rescue LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.