Complaints

This profile includes complaints for Office Depot, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Office Depot, Inc.

  6600 N Military Trl Boca Raton, FL 33496-2434

  
• 

  Office Depot

  1454 30th St West Des Moines, IA 50266-1305

• 

  Office Depot

  2591 NW Arterial Dubuque, IA 52002-0493

• 

  Office Depot

  300 SW 5th St Des Moines, IA 50309-4630

• 

  Office Depot, Inc.

  450 N 7 Hwy Blue Springs, MO 64014-2731

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/24/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was at the Office Max on ***************. Using the print via Email function. I inserted my credit card and there were 4 files I needed to print. They were showing up as available to select and print. 3 of the files I was able to print. One file I-912 would preview ok, bu would not print. I asked to see the Manager. I showed her what was happening and she offered no solutions. Very arroggant attitude and I asked her if she could use her Staff login to override and then print the I-912. She refused to do this, when every other Office Max and Staples can do this function. I would like an apology and please ensure that staff especially managers accomodate customers and clients better in this respect. The code for my print job was CCFEDDEA. I am very unhappy that the Mgr was not able to acvomodate or resolve issue. They did not even offer to print file on their own printers or other alternative.

  

  Business Response

  Date: 05/29/2024

  Dear BBB,

   

  The customer was apologized to and accepted a $50.00 gift card that will be emailed to him within ***** hours. I spoke directly with the customer for this resolution he agreed to. His experience was shared with store leadership for internal review and will be addressed to ensure this type of service doesn't continue.

   

  ***********************
  Executive Customer Relations | ************************************************ Trail | **********, *******;33496
  Case # 240525-004714

  Customer Answer

  Date: 05/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thank you for the quick response.

  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order number 365822790-001 and Account #: ********. I received a chair in a box that was delivered completely mangled and the box left with openings as if it was dragged across the concrete floor. When went in to pull the chair out even though it was mangled the chair looked as though there was no physical damage to the chair itself. When I started to put the chair together, I noticed the 3 screws to attach the back of the chair was missing. Then I noticed the right arm rest was loose and wouldn't lock in place like the left side does. I called ODP Solutions which is Office Depot's company and asked to have the chair replaced. The rep told me that they will have to reach out to escalations and escalations would get back to me within ***** hours. I literally went 7 days without hearing back from the company that says we have 14 days to respond for exchange or refund. I was left to callback and spent an entire day and more between holds, transfers and promises to callback. This is ridiculous that I am being put through so much to have an error the company or the delivery company that Office Depot uses committed. I was told that I cannot get a refund until the chair is returned. They made me pack up the chair for return and told me on 05/24/2024 the delivery people will come pick up but nobody came and when I called another manager I was told sorry will have to keep waiting. Why am I being treated like this when its the company that sent me a defective product. I am looking for the company to stop making me wait and return my funds. Is this company standard to make customer go through so much in hopes customer will forget and let company get away with dumping a damaged product on customer for the full cost?

  

  Business Response

  Date: 06/05/2024

  Dear BBB, 

  Thank you for notifying us about ************************ concern. I have personally been in contact with him and have informed him about the refund resolution. We have also addressed his complaint internally to ensure that similar issues do not occur in the future. In addition, as a gesture of goodwill, we have issued a customer service gesture gift card to ********************. 

  We appreciate your attention to this matter and understand the importance of providing excellent customer service. 

  Sincerely, 

  *************************

  Executive Customer Relations

  **********************

  Case 240524-013940

• Initial Complaint

  Date:05/24/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a simple office chair online on 5/3/24.Estimated delivery date was for 5/8/24.5/8/24: Chair was NOT delivered. Checked tracking, it said 5/9 was new estimate.5/9/24: Chair was NOT delivered. Checked tracking, it said 5/10 was new estimate.5/10/24: Chair was NOT delivered. Decided to call for a status update.Call to customer service on 5/10, which was escalated to a supervisor. She (supervisor) blamed everything on the 3rd party shipper. She kept saying it wasn't put on the truck, it fell off the truck, etc. She said she'd look into it but had no idea when it would arrive. We needed the chair by Monday 5/13, anything after that was too late to be of use. She said that the delivery company did NOT do deliveries on Sundays, so it was unlikely we'd receive the chair on time. After much back and forth, she said she couldn't dictate when the chair would arrive the next week, so we decided to cancel that order and place a new order for in-store pickup locally. 5/10/24: We left town, and had plans to pick up the in-store chair on Sunday evening on our way back into town. 5/12/24: We picked up the in-store chair on the way back home into town. When we got home, guess what was blocking our front door....the missing chair. It HAD been delivered on a Sunday, the very thing the supervisor was SURE wouldn't happen.During the week of 5/13/24, I called Office Depot customer service to inform them of the problem, that we now had 2 chairs. They scheduled an at-home pickup for Monday, 5/20/24. 5/20/24: We place the brand new, still in box chair outside as discussed. It sat out there ALL DAY. It was blocking our front door all day (it was raining so this wasn't exactly convenient). NO ONE showed up to pick up the chair. Many calls later, and many attempts to speak to supervisors later, I still have the 2nd chair, and they are refusing the refund my money.Dropped the ball 5 times and counting......want my money back!

  

  Business Response

  Date: 05/28/2024

  Dear BBB,

   

  I've advised the customer to keep the chair and have refunded them the full amount of $319.49. I advised the customer to allow 2-10 days for the refund to post. The customer is happy with this outcome.

   

  ***********************
  Executive Customer Relations | ********************** 
  ***************************;| **********, *******;33496
  
  

  Customer Answer

  Date: 05/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a new printer and ink cartridges from Office Depot website. The printer was delivered in two days, the ink the very next day so that was a win right? Once I unblxed the printer and tried hooking it up it would not find my network, this went on for over an hour. I took it to my office and the the same problem would not recognize that network. So clearly the printer is defective and it with the ink which was no longer needed for back up supplies I started the return process. That's where the nightmare begins.First off I was able to start the return for the ink with no issues. They said it would be picked up on May 16, 2024. It was picked up on 05/17 n big deal. Also a week later no refund. The printer return on the other hand could not be started online, they make it as painful as possible to return it.. After 4 hours on the phone with their customer service finally, a return was started with a pick up date of 05/17 which came and left no pickup. I called on the 18th and they said they "attempted to pick it up but the business was closed" which is total BS because it's my home, not a business that was outright BS. So it was to be rescheduled for the same day, the 18th. Again no pick up. Called again they said tomorrow the 19th for pick up and again no pick up. Called again pick on the 20th and still no pick up. Or refund.I did a deep dive and it appears they are fully engaged in a racketeering scam where they continue lying about a pick up date until the clock runs out for returns. At this point no refund, for the picked up ink cartridges, no refund for the defective printer and the printer is still here. So it time to file litigation and hold these POS accountable while submitting the massive amount of fraud they are committing against consumers to my local DA office.

  

  Business Response

  Date: 05/31/2024

  Dear BBB, 

  Thank you for bringing ********************** concern to our attention. We have taken prompt action to address the customer's complaint internally and have provided information regarding his refund. As a gesture of our commitment to customer service, we have issued a gift card to ******************. 

  To ensure that we continue to address any future concerns, we have invited ****************** to reach out to me directly if he has any further issues or questions. 

   

  Sincerely, 

  *************************

  Executive Customer Relations

  ********************** 

  Case 240524-004220

   

  Customer Answer

  Date: 05/31/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, ********************** refunded the returns and included a $25 in store credit as good faith. Although this process was completely made as painful as possible by them, it was resolved and find that this resolution is correct & proper.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/24/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ala Moana Office Despot is advertising HP 7955e for $149.99 plus a $30.00 trade in offer.I called the store and a sales agent told me I could not purchase over internet for pick up if I wanted the $30.00 "trade in" discount. I was told there were 20 HP7955e in stock and I have a dated screen shot that the item was available for pickup today in 20 minutes.About 1:30 PM 5/23/2024 I came into the ********* Office Depot store with my trade in printer in the cart. A salesman came to help me and we found the item I wanted HP 7955e but it was "sold out". I asked if I could get a rain check or how would I be accommodated? He brought me to ****** who identified himself as the manager. I have worked in customer service for 65 years and have resided in ******** almost 6 decades and I have never been told there is nothing we can do for you and national is in control so what is on the internet has nothing to do with him. I was shocked, I have shopped in that exact store from the day it was relocated there and never had anything but excellent service. I have purchased all of my computer needs there. When in disbelief I asked what he was going to offer to service me he told me and my friend to leave the store.I have screen shots that the item was available for pick up and I cannot believe this customer service is acceptable at ********************** I would like to know what options are available to accommodate me.

  

  Business Response

  Date: 05/24/2024

  Dear BBB,

   

  I checked and the printer does show out of stock currently at this store. However, I will issue the customer a gift card for $179.99 and she will receive via email within ***** hours for the resolution of this case.

   

   

  ***********************
  Executive Customer Relations | ********************** 
  ***************************;| **********, *******;33496
  
  

• Initial Complaint

  Date:05/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, I stopped by Office Max in **********, ******* (Store # ****) and I got into an altercation with the store manager who called me a b**** and told me to "get my a** out of her store and to never come back!" I never called her out of her name or used profanity the entire time.I simply called for a manager to get a copy of my business rewards certificate printed for me. I have not been receiving the certificates at all over at least a year.When I tried to explain this to the manager, she continued to cut me off and say NO. I can't print a copy for you. Then she proceeded to explain to me what I need to do to get a copy of my certificate. I explained to her three times that I know what to do and that I am a long time customer of 15 years and I know how to get a reward certificate but that I am not receiving them- even after purchasing inside the store. Again she cut me off and I raised my right hand and said, "We are done. I don't need to speak with you anymore." I tried to then buy my items and she continued to speak to me like I was not understanding in a condescending tone and manner. I said, "You are ignorant." She replied, "I am ignorant? You're ignorant you bitch!" I turned to look at the lady behind me with my mouth agape in disbelief. I asked for the managers name and she refused to give it to me. I then took a picture of her. She said, "Go ahead and take a picture of me. I don't care. Now get your a** out of my store and don't come back!" She then threatened to call the police. I told her to call them. She then got up in my face and continued to threaten me with bodily harm and calling the police and repeatedly told me to get my a** out of HER store. She then called over another employee named ******* (who I have encountered before). ******* is a lovely lady who was clearly afraid of her manager and I did not want to involve her so I left the store. Office Max Store # **** *****************************************

  

  Business Response

  Date: 06/03/2024

  Dear BBB, 
  

  Thank you for bringing ***************' concern to our attention. We have taken immediate action by addressing the complaint internally to prevent any similar experiences in the future. While we are unable to disclose the specific outcome of our internal investigation, please be assured that the issue has been addressed accordingly. 
  

  We value feedback from our customers and continuously strive to improve our services.

   

  Sincerely, 

  *************************

  Executive Customer Relations

  ********************** 

  Case 240522-009660

  Customer Answer

  Date: 06/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 06/05/2024

  I spoke with two reps from the company and they said they would handle the situation but could not tell me what they will do. I am satisfied at this time with their response. However, I did let them know that I am still uncomfortable going to that same Office Depot/Max. I will be going out of my way (if at all), to go to another location further away. I feel as though I am being punished but in order to keep myself safe, I will not go back to that store. 

   

  Thank you

• Initial Complaint

  Date:05/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Original order April 1, 2024, incorrect items received, requested return/refund on April 11.Second order was placed on April 11, received the following week, incorrect item was received. Second order requested return/refund on April 19.Both orders were scheduled to be picked up multiple times but the driver never showed up, I called multiple times for help. Items finally picked up by Office **** until April 29.It is now May 20 and I have not received my refunds. First order amount $364.98, second order amount $338.94 I have called Office Depot customer service weekly and am told they will file a ticket to escalate issue but nothing happens. I need my money back. They already received the items returned. This is money sitting on a credit card collecting interest.

  

  Business Response

  Date: 06/04/2024

  Dear BBB,

   

  I checked the billing system and 100% certain Office Depot issued both credits and they were released in the system on 5-21-24 and would have posted within 2-10 days from this date. I emailed customer and provided her attachment showing both credits and that if she hasn't received to contact her bank. Office Depot has for certain issued the refunds for both.

   

   

  ***********************
  Executive Customer Relations | ************************************************ Trail | **********, *******;33496
  
  

• Initial Complaint

  Date:05/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a laptop and ****** LIVESAFE 1 year unlimited tech support plan from the OfficeMax in ***********, **, on 01-24-2020 @ 12:13pm. The MCAFEE LIVESAFE cost $129.99/year. I set it up for automatic withdrawal. That amount was withdrawn on 01-25-2024 by OfficeMax. However, when I'd power up the laptop, the message "You're subscription has expired. Please renew." I've called 5 separate times. The first time was February 15th 2024 to: ************ at 9:22am, ************ at 9:39am and ************ at 9:44am. The second time was March 8th 2024 to: ************ at 2:14pm and ************ at 2:16pm. The third time was March 27th 2024 to: ************ at 3:20pm. The fourth time was April 11th 2024 to: ************ at 10:16am. The fifth time was April 16th 2024 to: ************ at 8:58am. I also drove to the OfficeMax in *******, **, on April 11th, and attempted to resolve this issue with two employees that were working at the time without success. In the phone calls and during my visit to the store I simply asked to cancel my subscription and refund the $129.99 that had been withdrawn from my account on January *********. At the end of the phone calls they would tell me that they would send me a email confirming that these 2 requests had been completed. They were given the correct phone number and email to contact me. I've had zero contact with OfficeMax regarding those 2 requests. I was told over the phone that my subscription had been canceled and the refund completed with an email to be sent to my email confirming this within 4-6 business days. I've never received a email and I've never been refunded the $129.99. I've spent a lot of time trying to resolve this. I believe I'm owed more than just the refund, but I just want this to be resolved. I can include the original purchase invoice and receipt if needed.

  

  Business Response

  Date: 05/21/2024

  Dear BBB,

   

  I've advised the customer a check for $129.99 will be mailed to him within 7-21 days via standard **** mail for the refund he requested.

   

   

  ***********************
  Executive Customer Relations | ********************** 
  ***************************;| **********, *******;33496

  Customer Answer

  Date: 05/21/2024

  I'm glad the refund is coming. However, no consideration was given to the hours spent, travel to store and back, not to mention the sheer frustration. I've made many  purchases at OfficeMax. It was our go to even though there were many other available options. I'm never going to another OfficeMax. Ever. 

• Initial Complaint

  Date:05/16/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered on **** (order ************** from Office Depot). Delivery was made and damage was caused to my lawn/driveway in multiple areas due to the delivery drivers inability to operate their vehicle. Tried calling customer service for almost an hour - help is non existent and after receiving the corporate number it was the same runaround with Office Depot subcontractors on the phone with no way to assist me. Very frustrating as I have a private driveway and lawn that Ive spent thousands on to get in shape and the damages incurred will cost me much more than the order. I have a damaged back soon requiring surgery and rhis just adds to my pain. I will never order from this company again and I am extremely unsatisfied with their customer service. Very horrible way to manage a business and shows the customer they only care about them at the time the order was placed. I would like a refund for my order placed due to the damages caused by their delivery. I tried uploading photos taken with my iPhone and it says file too large.

  

  Business Response

  Date: 05/17/2024

  Dear BBB,

   

   

  The customer was fully refunded for the order, and he will also receive a $100 gift card.

   

   

  ***********************
  Executive Customer Relations | ********************** 
  ***************************;| **********, *******;33496
  
  

  Customer Answer

  Date: 05/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Review for Office Depot: Unresolved Technical Issue with New Printer Purchase As a small business owner, I rely heavily on efficient and reliable office equipment to manage my travel agency, Bella Vita Travel. Unfortunately, my recent experience with Office Depot has been far from satisfactory due to issues with a brand-new printer I purchased from them.Two weeks ago, I made the decision to upgrade to a new Canon printer, which I ordered from Office Depot. Excited for the upgrade, I even gave away my old printer. However, the excitement quickly turned into frustration when the new printer arrived defective and non-operational.Immediately, my husband contacted Office Depots customer service to report the problem. The response we received was that they were "working on it." Two weeks have passed since then, and we've been stuck in a loop of unfulfilled promises with no replacement or solution provided. The lack of a functioning printer has severely impacted the day-to-day operations of my business, hindering my ability to serve my clients efficiently.I understand that technical issues can occur, but the real test of a company's integrity and customer service comes in how they handle such issues. Unfortunately, in my case, Office Depot has not lived up to the standard. Not only have they failed to replace the defective unit promptly, but they have also not offered any compensation for the significant inconvenience and business disruption caused.Given this experience, I am compelled to rethink my future purchases and my recommendation of Office Depot to other business owners. Effective and responsive customer service is critical, and I hope ********************** revisits their policies and procedures to better support their business customers when issues arise.---

  

  Business Response

  Date: 05/23/2024

  Dear BBB, 

  Thank you for alerting us to ********************** concern. I have personally reached out to the customer and successfully provided a resolution. We have arranged for the faulty printer to be replaced, and we have given ****************** the option to keep or discard the defective unit. Additionally, as a gesture of customer service, we have offered her a gift card to express our appreciation for her understanding.

   

  Sincerely, 

  *************************

  Executive Customer Relations

  **********************

  Case 240514-005300