Complaints

This profile includes complaints for Office Depot, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Office Depot, Inc.

  6600 N Military Trl Boca Raton, FL 33496-2434

  
• 

  Office Depot

  1454 30th St West Des Moines, IA 50266-1305

• 

  Office Depot

  2591 NW Arterial Dubuque, IA 52002-0493

• 

  Office Depot

  300 SW 5th St Des Moines, IA 50309-4630

• 

  Office Depot, Inc.

  450 N 7 Hwy Blue Springs, MO 64014-2731

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/19/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An order was placed through a sales associate in our local store. The wrong product was shipped. We went to the store to return item and were told the store cannot take back the item because they do not keep it in stock (the store placed the order!!!). . I contacted customer service and explained the situation and was told that someone would get back in touch with me within a few days. All I wanted was a return label to send back the envelopes that were the wrong size. Then I get an email from a representative asking again what the issue was. I wasnt able to get in touch with rep on the phone and was emailed a few days later that they would resend the correct item. I have since purchased the item elsewhere. and just want to return the wrong product. Today I received another box of the WRONG ITEM. I dont know how to get this rectified, I cant get in touch with anyone on the phone, and I cant get resolution. I just want to be refunded my payment and I will return (now the two boxes) of the wrong item.

  

  Business Response

  Date: 12/22/2022

  Dear BBB,
  
  Thank you for forwarding our customers complaint.
  
  We have reached out to the customer directly regarding this matter.  We have issued a full refund at the store level as of 12/21/2022.  We have advised the customer to expect the refund to reflect within 3-5 business days.  This is in accordance with the card issuing bank's internal processing guidelines.
  
  We have advised the customer they may keep or donate the items received in error.  We have also shared this feedback with the appropriate management team to look further into this item and its listing to ensure that these types of issues do not occur again in the future.
  
  Please let us know if we can be of any additional assistance with this matter.
  
  *******************
  Executive Customer Relations
  **********************
  Case #******-017547
  
  

  Customer Answer

  Date: 12/22/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/19/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a wifi card for a laptop through office depot, after i ordered said card it went out of stock. my order has been left unfulfilled and will continue to be so for the foreseeable future. i have spoken to no less than 8 different customer support agents telling me they will not cancel my order, one agent who told me my item would arrive on december 15th (on the 14th), and two agents that have told me they will cancel the order. the order has been processing for 2 week, it's well beyond the delivery date i was given. all i wanted was my order canceled, office depot has stolen my money and provided no service or goods.

  

  Business Response

  Date: 12/21/2022

  Dear BBB: Thank you for forwarding our customer complaint. We emailed the customer with a heartfelt apology and addition; we advised him he was not charged that whatever changes he sees will drop off within 1 2 days. We also provide him with some alternate items thats in stock ready for shipping. As a gesture of ***************** Ive sent a ***************************** e-gift card. We feel this customers issue has been resolved. 
  
  
  Sincerely, 

  
  *************************;
  Executive Customer Relations 
  ********************** 
  Case 221220-000369

• Initial Complaint

  Date:12/18/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered ink online on Dec 3rd, 2022. December 6th they claimed it was shipped and would be delivered . No delivery , no ink. Delivery just said it was at a shipping center , delivery pending. I called on 12/8/2022 and spoke to "******" who said I would get an email from customer care department. No email received . I called back and asked to return it - I needed the ink - get a refund. The return was processed or so I thought on 12/8/2022. ****** said it would take 3-5 days. Ok . On the 5th day, no refund in Paypal. I called again, spoke with someone else who said it would now take **** business days . I called Paypal and opened a dispute / case. Next day I get a call from customer care team who says the ink will be delivered today . I told them I already purchased it elsewhere , do not bother to ship, I want the refund this week. Now the order status is changed to "return processing" and today's date - 12/14/2022. It is unbelievable how badly they lie, all the mis-directed communication- . On 12/16/2022 I get an email from some customer care executive team member who says she approved the refund and it should post in another 3-5 business days. I am just not believing anything this company tells me - I am waiting for Paypal to tell me the refund was issued. And a $25 gift card to Office Depot was sent to me - utterly useless since i don't live near a store where i could actually use it . Worst customer service ever on an e-commerce transaction. They just keep extending the return date and the time it will take to process the refund.

  

  Business Response

  Date: 12/19/2022

  Dear BBB,
  
  Thank you for forwarding our customers complaint.
  
  We have reached out to the customer directly regarding this matter.  We have offered our sincerest apologizes for the order not being delivered as noted.  We have also issued a full credit back to the original method of payment.  It appears the customer has also received some different information as to when to expect the credit to reflect, as this can vary depending on the card issuing bank's internal processing guidelines.  Refunds typically take 3-5 business days to reflect back to the account.
  
  We have also provided a $25.00 eGift Card which can be applied to future in-store or online purchases.
  
  I have also shared this feedback with the appropriate internal teams and steps are being taken to ensure that these types of issues do not occur again the future.
  
  Please let us know if we can be of any additional assistance with this matter.
  
  *******************
  Executive Customer Relations
  **********************
  Case #******-000000
  

  Customer Answer

  Date: 12/20/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 27 2018 I was emailed a link to a $100 E-Gift card by *********************, Coordinator, Executive Consumer Relations at Office Depot after I contacted the Better Business Bureau about a home delivery problem. The gift card states it has no expiration date or service fee. I used the link to check my gift card as recently as March 2022 but when I clicked the link just before Thanksgiving a message said the card couldnt be found. I emailed customer service and they replied they had archived cards issued before 2019 and would retrieve it. By Thanksgiving the link worked so I called Office Depot customer service to place my order. The representative took my gift card number and said that the charge was over $300. I said my calculations showed that it should be just about $200 with the discount. She replied, You only have $29.03 on your card. I know I havent spent any of the $100 because my old bank records show no Office Depot purchases and I always intended to include the full $100 in a larger order. The representative said she could hold only the Black Friday item at sale price for 48 hours and told me to call the gift card number. This began a series of phone calls and emails reminiscent of my 2018 experience. Each number I called bounced me back to the previous number or gave me a new number that also proved to be a dead end. I couldnt get information such as balance or whether the card even existed. My Black Friday order was supposed to be held until Tuesday November 29 but on Monday night an email said my order had been canceled. A follow-up email to **************** said they could do nothing more for me. I have to conclude one of the following: In violation of no expiration promises, the card has expired or been lost; the card was never real in the first place but was just a sop to get the Better Business Bureau off the companys back; employees or contractors cannibalize the archived cards, charging little bits at a time, figuring no one will notice.

  

  Business Response

  Date: 12/19/2022

  Dear BBB,
  Thank you for forwarding our customers complaint. The customer has the gift cards for a total of $150.00 and both show active in the system. When customer is ready, she will notify me to place a new order. I also emailed customer both gift cards
  

   

  Sincerely,
  ***********************
  Executive Customer Relations
  ********************
  Case # ******-000103
  

  
  

• Initial Complaint

  Date:12/16/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/14/22 Ordered a file cabinet and file folders. When order was sent to me about the delivery date, the quantity was changed from one to two. I tried numerous times to contact them to correct the problem but all that would happen was me being put on hold or transferring to another department with no answer. I received the same action when I called the main office in **. I tried the local store in ****** ** and was never answered by a real person to correct this matter, I want this order cancelled and my information cancelled and removed from their system. This is the worst experience I have ever encountered and I will let everyone know this. order number 283290892-001.

  

  Business Response

  Date: 12/28/2022

  Dear BBB, 

  Thank you for bringing ****************** concern to our attention. I have working directly with ************** on getting one of the filing cabinets returned and refunded. Please allow us more time for a resolution. 

   

  Sincerely, 

  *************************

  Executive Customer Relations

  ********************** Inc. 

  Case 221216-005101

• Initial Complaint

  Date:12/15/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early October I ordered business cards from this location. The online process is fairly easy to use, and you get to approve the proof before they charge you or make the cards. They were ready when promised. My complaints: 1) the workers were rude. I shared my confusion about the location because it had recently changed from Office Depot but my map app sent me to the location, and the workers were condescending about my confusion. 2) My cards are horrible. They are nearly unreadable, and they look very unprofessional besides that. They do not look like the online proof. I originally called the company to politely express this to the manager. She said the workers would be trained in customer service and offered nothing for the horrible business cards, no discount, no offer to get it right. So I was stuck with **** unusable business cards. And they kept my $45.

  

  Business Response

  Date: 12/19/2022

  Dear BBB,

  Thank you for forwarding our customers complaint. At this time, we have communicated with the customer and came to a satisfactory resolution.

   

  Sincerely,

  *************************

  Executive Customer Relations

  **********************

  *************

• Initial Complaint

  Date:12/09/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a downloadable copy of H&R Block Deluxe + State from Office Depot on 11/26/2022 for $22.49. I received a notice the product was being shipped via *** with a tracking number. After 5 days the status on the order was still "Label created". I called customer service and was told it was a downloadable product and would not be shipped, instead They would send me a download link and key. I never got it. Then I was told a couple different reasons I hadn't received the product. I filled a complaint with the BBB and got an email from their HQ apologizing and telling me the problem would be resolved. This went on for several more days until the ** customer relations executive told me the product was no longer available and she would cancel my order and I would have to reorder. I went out to the website found the product was listed but now for $49.95. This is clearly a bait and switch situation. I have filled a complaint withe FTC.The Office Depot "Executive Customer Relations" **** ************************** was absolutely no help all in fact, She only has made me more upset by canceling my order without my permission and trying to get me to pay more than twice as much as my original order. She has no business in customer relations.

  

  Business Response

  Date: 12/19/2022

  Dear BBB,

  Thank you for forwarding our customers complaint. This is a duplicate complaint. We are working with the customer through the original complaint. 

   

  Sincerely,

  *************************

  Executive Customer Relations

  **********************

  *************

   

  Customer Answer

  Date: 12/19/2022

   
  Complaint: 18551654
  
  I am rejecting this response because:***************** has not contacted me since 12/9. In the mean time she has canceled my order, without my permission, and told me to reorder at almost twice the original price. That action has caused me to file a bait and switch complaint with the **** At this point I never want to do do any further business with Office Depot. I believe that this is a valid second complaint because of *****************' actions.
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 12/27/2022

  Dear BBB,

  Thank you for forwarding our customers complaint. We have worked with the customer, and he is now satisfied.

  Sincerely,

  *************************

  Executive Customer Relations, Office Depot

  221206-014316

  Customer Answer

  Date: 12/27/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:12/08/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/29/22, I visited Office Depot store in search of a desktop computer. I narrowed my selection down to a ***** The computer listed for $599. It was on sale. All I really wanted was to make the purchase & leave. However, your store associate seemed very very aggressive.He literally insisted on setting up the desktop & installing the software; saying it had to be done that way in order to receive complimentary ********* for students (which I told him I was not a student); and complimentary McAfee. He went on to say ********* is free for ************* with purchase is free for a year.If you have camera/audio in tech department, I clearly said I would prefer to set up everything myself more than once. You will see that my request to set up the system is ignored & his insistency to ask for my current ********* user name & password.I felt like he wasnt hearing ******* wanted to do what he wanted to do. I have shared my experiences on social media; along with the receipts & set up charge; and of course social media didnt feel this was right. Social media pointed out that online & in store charges dont add up. I dont want this to happen to anyone else. It has been on my mind for days. The charges dont add up. Im including attached copies of receipts.

  

  Business Response

  Date: 12/13/2022

  Dear BBB,

  Thank you for forwarding our customers complaint. We have assisted the customer with her complaint. We returned the services, and she kept the PC.

  Sincerely,

  *************************

  Executive Customer Relations

  **********************

  *************
  

• Initial Complaint

  Date:12/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/01/22 order# *********-001 Im a military veteran who contacted Office depot in order to buy an office chair from a recent sale they have had and to see if I could still get it for the same price of the sale. The Service Agent responded with yes I could get the chair for that price, but the difference would be refunded to me once I have place the order. I placed the order on the chair and confirmed with the agent on the refund difference. A couple dates later I finally received the office chair and the refund was never initiated by the agent and Office Depot would not refund me the difference as promised. In an attempt of some unethical selling tactics( Promising me one price but charging me another). I tried initiating a return but have been unsuccessful with their customer service agents. Having me communicate with different customer service agents, In an attempt to discourage me from following through with the return. Now all I want is for Office Depot to pick up the chair and refund me the total. The box is still sealed, and I need them to come pick it asap.

  

  Business Response

  Date: 12/09/2022

  Dear BBB,
  Thank you for forwarding our customers complaint. I emailed customer a prepaid *** return label and placed a return. The customer was instructed to send the chair back to Office Depot and will be fully refunded once return is received back at warehouse and processed for refund. Customer if they choose to can still accept the ****** credit difference and keep the chair if they like. It's up to customer.
  

   

  Sincerely,
  ***********************
  Executive Customer Relations
  ********************
  Case # ******-000362
  

  
  

• Initial Complaint

  Date:12/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a damaged Office Depot gift card. When I scratched off the foil to get the **** all the numbers came off. So there is no ***. You cannot use the gift card (in store or online) without a ***. I called the ************************* phone # and they gave me the # on the back of the gift card. However, you cannot talk to anyone at that number if you do not have the *** for your gift card. I emailed ********************** *********************** told me to call the GO-DEPOT phone number. So basically I am going in circles. I do have the receipt showing when/where Office Depot issued me the gift card ((10/3/22). Gift card is for $12.89.

  

  Business Response

  Date: 12/07/2022

  Dear BBB,
  Thank you for forwarding our customers complaint. The customer was sent a gift card replacement for the same value of $12.89
  

   

   

  Sincerely,
  ***********************
  Executive Customer Relations
  ********************
  Case # ******-019848

  

  Business Response

  Date: 12/07/2022

  Dear BBB,
  Thank you for forwarding our customers complaint. The customer was sent a gift card replacement for the same value of $12.89
  

   

   

  Sincerely,
  ***********************
  Executive Customer Relations
  ********************
  Case # ******-019848

  

  Business Response

  Date: 12/07/2022

  Dear BBB,
  Thank you for forwarding our customers complaint. The customer was sent a gift card replacement for the same value of $12.89
  

   

   

  Sincerely,
  ***********************
  Executive Customer Relations
  ********************
  Case # ******-019848