Complaints

This profile includes complaints for Capitol Lighting EH Division, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Capitol Lighting EH Division, Inc. has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Capitol Lighting EH Division, Inc.

  7301 N Federal Hwy Boca Raton, FL 33487-1900

  
• 

  Capitol Lighting EH Division, Inc.

  2526 SE Federal Hwy Stuart, FL 34994-4533

  
• 

  Capitol Lighting EH Division, Inc.

  2863 S State Road 7 # 400 Wellington, FL 33414-9385

  
• 

  Capitol Lighting EH Division, Inc.

  159 Route 22 Green Brook, NJ 08812

• 

  Capitol Lighting EH Division, Inc.

  2458 PGA Blvd Palm Beach Gardens, FL 33410-3507

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business recieved returned merchandise was credited back by the manufacuture and never refunded my money.

  Business Response

  Date: 04/06/2023

  We are sorry to hear that you did not receive your refund, and we apologize for any inconvenience this may have caused you.  Upon further investigation, we found that we did not receive any response when we requested more info on the refused shipment.  We are sorry that we did not do more to follow up with you and ensure that your needs were met.

  We are glad that you have brought this issue to our attention now, and are committed to resolving this matter for you as soon as possible. Our team will be reaching out to you today to discuss the next steps and complete your refund.

  Once again, we apologize for any frustration or inconvenience you may have experienced. Please do not hesitate to contact us at ************** if you have any further concerns.

  Best regards,

  Director of Customer Experience

• Initial Complaint

  Date:11/02/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/18, I placed an order with 1-800-Lighting, aka, Capitol Lighting. On 10/22, I received a package in the mail from this company containing a single lamp shadethe most important part, the base of the lamp, was not in the box. I reached out to the company the same day, 10/22. I received an automated reply with a ticket number and no response after several days. I reached out again via email on 10/27 and finally received a response on 10/28. I was told to allow the company 48 hours for us to coordinate and verify your new ship date. I never heard back from the company after four days, so I reached out again asking for an update on 11/01 and again on 11/02 with no response. The customer service that I have received has been one of the poorest experiences I have had to date with any online merchant, and I see that many other complaints seem to echo this sentiment.To date, I still have not received the lamp for which I ordered and paid or any further follow up from the company.

  Business Response

  Date: 11/04/2022

  We apologize for any delays in communication, as the experience described certainly doesn't represent the world class service levels we strive for.  Internally, we have taken steps to escalate case 03325334 and we are currently awaiting a response from the customer as we work towards a solution with the vendor.

  Customer Answer

  Date: 11/04/2022

   
  Complaint: 18349957
  
  I am rejecting this response because I still do not have the lamp that I ordered and paid for or a full refund in lieu of the lamp.  The fact that your company did not follow up with me at all and then ignored my attempts to contact you until I filed this complaint is very concerning.  The matter is yet to be resolved.  I have spent a great deal of time and energy in attempting to resolve this situation amicably, and the companys BBB response is simply not acceptable.
  

  Business Response

  Date: 11/07/2022

  ******************,

  We completely understand your frustration, and apologize for any inconvenience caused by your experience. As the phone number provided at the time of purchase is invalid, we've only been able to communicate via email.  Attached is a screenshot of our most recent attempts to reach you regarding your missing lamp.  It does appear the replacement lamp we ordered for you has arrived, tracking# ************.  Please let us know if there are any issues with your shipment, and thank you again for your patience!

  Customer Answer

  Date: 11/07/2022

   
  Complaint: ********
  
  My phone number is completely irrelevant and not at all material to this complaint.  Your company clearly has my email address.  And at the time of my complaint, a response had not been received because your response came only AFTER this complaint was filed, as is clearly shown on the ********* stamps of our email correspondence. 

  Regarding the lamp itself: yes, it was finally received yesterday, Sunday, Nov. 6th, and the customer service manager who reached out to me previously provided this tracking information, as is clearly shown in our email correspondence.
  

  I was also promised a discount on my order (albeit a rather insulting 5% discount) that has not materialized as of todays date.

  I have wasted a great deal of my time repeatedly emailing your company WITH NO RESPONSE, essentially being forced into filing this complaint, for an issue that was fully the responsibility of your company.  I now FINALLY have the lamp that I ordered and paid for weeks after the promised delivery window and whole bunch of lost time that I can never recoup.  

• Initial Complaint

  Date:09/16/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two products from the company--a chandelier and 4 pendant lights--this past summer after moving to my new home. Only the chandelier came. After waiting a few weeks thinking there was a delivery error I contacted the company via email and never received a response. After waiting another week I reached out by phone and held until I could speak to a person. She told me the order was still being processed and the ship date for the 4 pendants was August 18. It is now a month after that, and I have received no contact from the company about my order, even though I have paid in full. I want my money--totalling about $1000--back immediately. This is theft.

  Business Response

  Date: 09/19/2022

  ******,

  Our deepest apologies that your experience did not meet expectations, and we certainly apologize for any miscommunications. We do show responses to both your June email requesting an order status update, as well as your September email requesting cancellation.  For your reference, those case numbers are 03279910 and 03309808, respectively.  The process of cancellation and refund has already begun in case 03309808.

  Please know that our leadership team takes this very seriously and will be reaching out shortly for further feedback and to confirm you've received your refund.
  
  Your feedback is much appreciated.
  
  

  Customer Answer

  Date: 09/19/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution for cancelation is satisfactory to me.
  
  Sincerely,
  
  **************************************