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Business Profile

Light Fixtures

Capitol Lighting EH Division, Inc.

Reviews

This profile includes reviews for Capitol Lighting EH Division, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Capitol Lighting EH Division, Inc. has 8 locations, listed below.

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    Customer Review Ratings

    4.76/5 stars

    Average of 67 Customer Reviews

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    Review Details

    • Review fromKeri W

      Date: 08/19/2024

      1 star

      Keri W

      Date: 08/19/2024

      I placed an order, for a bathroom remodel, back in late April/early May. The remodel ran longer than expected and the fixtures that I selected will no longer work for the space. I contacted the company, just barely outside my return window, to only be given the third degree by multiple customer service representatives including **************. I was only requesting to exchange the items for another fixture, my request was not for any money returned. K indicated that if I sent her photos showing the unused products, she would allow me to exchange these items. I promptly e-mailed her to no reply. I have followed-up with her to no reply. I understand that I am outside of my return period, by only a short time, but I was hopeful that there would be more understanding since these fixtures have not been installed. They were open and inspected, upon receipt, to confirm that they were not damaged, but have not been installed. Again, I am at fault here, but was hopeful that there would be more understanding given my honesty. Regardless of the timeline, the level of customer service was disappointing and not welcoming. I will consider other vendors in the future given this experience.

      Capitol Lighting EH Division, Inc.

      Date: 08/20/2024

      Thank you for sharing your experience with us, and we're truly sorry to hear about the difficulties you've encountered. We understand how frustrating it can be when plans change, and you're left with items that no longer fit your needs. While our return policy does have specific timeframes, we aim to treat each situation with care and understanding, and it's clear we fell short in this case.


      Please know that your feedback is taken seriously, and we want to make this right. Leadership will reach out directly so we can revisit your case and see what can be done to address your concerns. We value your business and would appreciate the opportunity to find a solution.

      Best regards,

      The Capitol Lighting Team

    • Review fromTrae S

      Date: 08/13/2024

      5 stars

      Trae S

      Date: 08/13/2024

      ******* with customer service was great to work with and was very kind. She worked hard to resolve small issues with the order. The product came quickly and I will be returning as a customer!

      Capitol Lighting EH Division, Inc.

      Date: 08/15/2024

      Thank you for your kind review! We're delighted to hear that ******* provided you with excellent service and resolved the issues with your order. It's great to know that your product arrived quickly and that you'll be returning as a customer. We appreciate your support and look forward to serving you again!


      Best regards,

      The Capitol Lighting Team

    • Review fromJosie C

      Date: 08/12/2024

      5 stars

      Josie C

      Date: 08/12/2024

      Great customer service. I had a problem with a fan and it was immediately taken care of. I called on Friday and on Monday my replacement fan arrived.

      Capitol Lighting EH Division, Inc.

      Date: 08/14/2024

      Thank you for sharing your experience! We're so glad to hear that our team was able to quickly resolve the issue with your fan and get the replacement to you in no time. Providing excellent customer service is our top priority, and it's wonderful to know we met your expectations. If you need anything else, we're here to help!


      Best regards,

      The Capitol Lighting Team

    • Review fromStacey S

      Date: 08/08/2024

      5 stars

      Stacey S

      Date: 08/08/2024

      I have always had great experiences with Capitol Lighting. They ship quickly, package well, have fair prices and if there happens to be a problem they always take care of it. I would do business with them again

      Capitol Lighting EH Division, Inc.

      Date: 08/12/2024

      Thank you for your continued support and for sharing your experience! ?? We're so glad to hear that our quick shipping, careful packaging, and fair pricing have consistently met your expectations. It's also great to know that we've been able to resolve any issues promptly. We truly appreciate your loyalty and look forward to serving you again in the future!


      Best regards,
      The Capitol Lighting Team



    • Review fromDebby D

      Date: 08/02/2024

      5 stars

      Debby D

      Date: 08/02/2024

      Excellent service replacing an item that was received damaged. Very quick response and great resolution. All completed in a couple hours. Great company to do business with.

      Capitol Lighting EH Division, Inc.

      Date: 08/05/2024

      Thank you so much for your fantastic review! We're delighted to hear that our team was able to quickly resolve the issue with your damaged item. Providing excellent service and timely resolutions is our top priority. We appreciate your kind words and look forward to serving you again in the future!
    • Review fromMisty H

      Date: 07/24/2024

      5 stars

      Misty H

      Date: 07/24/2024

      Excellent at exchanging items. Went above and beyond. Thank you for all the work!

      Capitol Lighting EH Division, Inc.

      Date: 07/26/2024

      Thank you so much for your fantastic review! We're delighted to hear that our team was able to go above and beyond to assist you with exchanging items. Your satisfaction is our top priority, and we appreciate your kind words. We look forward to serving you again in the future!

      Best regards,

    • Review fromKarin S

      Date: 07/06/2024

      3 stars

      Karin S

      Date: 07/06/2024

      Responsive, friendly employees. But disappointed 6/23 shipping date changed to 9/20 shipping date. Should alert customer prior to ordering. Have ordered a lamp before and was very pleased.

      Capitol Lighting EH Division, Inc.

      Date: 07/08/2024

      Thank you for taking the time to share your feedback. We're glad to hear that you found our employees responsive and friendly. However, we're very sorry for the inconvenience caused by the change in the shipping date. Your satisfaction is important to us, and we understand how frustrating delays can be. We'll make sure to improve our communication regarding shipping updates in the future. We appreciate your previous order and are committed to making your next experience with us a positive one. If you have any further concerns, please don't hesitate to reach out to us directly.
    • Review fromRobert H

      Date: 07/01/2024

      5 stars

      Robert H

      Date: 07/01/2024

      Some online companies are unresponsive. This not the case with ***** Lighting. They were responsive and offered great support

      Capitol Lighting EH Division, Inc.

      Date: 07/03/2024

      Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our responsive and supportive service. Providing excellent customer support is a top priority for us, and it's wonderful to know that we've met your expectations. We appreciate your feedback and look forward to assisting you again in the future!
    • Review fromRobin B

      Date: 06/28/2024

      5 stars

      Robin B

      Date: 06/28/2024

      We have been repeat customers through these last 5 years, as we moved and needed to outfit a renovation and later, our new home. **************** has always been quick to answer questions and resolve any issues. ************** in **************** is exemplary. We have confidence shopping on-line at their site.

      Capitol Lighting EH Division, Inc.

      Date: 07/03/2024

      Thank you so much for your continued support over the past 5 years! We're delighted to hear that you've had such positive experiences with our customer service, especially with *****!  It means a lot to us that you trust us for your renovation and new home needs. We're committed to maintaining the high standards that keep you confident in shopping with us. Looking forward to serving you again soon!
    • Review fromJohn G

      Date: 06/28/2024

      5 stars

      John G

      Date: 06/28/2024

      ******* was professional, polite, and knowledgeable of her business' systems and policies. It was a pleasure to work with someone of that caliber. They resolved my problem quickly which gives me the trust to buy from Capitol Lighting whenever I can.

      Capitol Lighting EH Division, Inc.

      Date: 07/03/2024

      Thank you so much for your wonderful review! We're thrilled to hear that ******* provided you with professional, polite, and knowledgeable service. It's fantastic to know that she could resolve your problem quickly and earned your trust in Capitol Lighting. We appreciate your support and look forward to assisting you again in the future!

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