Complaints

This profile includes complaints for Bluegreen Vacations Unlimited, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Bluegreen Vacations Unlimited, Inc.

  4960 Conference Way N STE 100 Boca Raton, FL 33431-3311

• 

  Bluegreen Resorts Management

  PO Box 105192 Atlanta, GA 30348-5192

• 

  Bluegreen Resorts

  PO Box 10592 Atlanta, GA 30310-0592

• 

  Shenandoah Crossing Resort & Country Club

  10 Shenandoah Crossings Road Gordonsville, VA 22942

• 

  Bluegreen Vacations Unlimited

  532 W Munroe Ave Wisconsin Dells, WI 53965-8593

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/23/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was misled when purchasing a vacation package. I was shopping during the ***** Pandemic at a Bass Pro Shops and was stopped by a person about vacation plans thru Cabellas/Bass Pro Shops. I thought the package was direct with Cabellas/Bass Pro Shops as per the advertising with their names listed. This occurred October 21, 2021, but didn't appear on my credit card until October 23, 2021. I had since realized it was a time share thru which I was never informed as such. I was under the intent it was a package thru the stores listed previously. I contacted them July 5, 2022, to cancel this purchase and request a refund but their response was that I was past the cancellation period of which I was never provided. After reading all of the poor reviews and the numerous complaints against this company I fear that I have been scammed. I am reaching out to the BBB for assistance in cancelling this purchase and refunding the amount of $229 to myself. I will never make this mistake and feel this goes against the credit of the stores that allow this to take place at. Thanks in advance for any assistance you can provide me to get this resolved and credited. They mislead customers with their true intentions and don't disclose info in detail of their policies.

  Customer Answer

  Date: 09/23/2022

  Account number ********

  Business Response

  Date: 10/07/2022

  October 7, 2022
  
  ***************************
  BBB Services Specialist
  Better Business Bureau Serving Southeast ******* and *************
  ********************************************************************************* 33407
  
  RE: Consumer File No. 18119765
  
  Dear ********************:
  
  This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on September 27, 2022, regarding the consumer correspondence of ************************. Thank you for reaching out to us on her behalf to apprise us of her inquiry.
  
  Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience.It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.
  
  Bluegreens records indicate ************************* and ************************ purchased a four-day,three-night participating partner hotel stay in the **************, ******** area for $229 on October 21, 2021.
  
  Upon receiving the Better Business Bureaus correspondence advising of Mrs.****** concerns, Bluegreens ************* ********************** Specialist reached out to our Customer Experience team to advise of Mrs. ****** concerns.Our Customer Experience Specialist researched Mr. and Mrs. ****** account and reached out to *************** by email on October 3, 2022, attaching her purchase receipt and advising she wished to assist with her concerns. *************** replied by email on October 4, 2022, stating she wished to communicate in writing only and further expanding upon her concerns. Our Specialist responded the same day by email asking additional clarifying questions regarding Mrs. ****** concerns. Since she did not receive a reply from ***************, our Specialist reached out again by email on October 6, 2022, advising she had been trying to reach her in order to assist with the refund. Our Specialist advised that the refund would be less any gifting already provided. *************** was given a $50 gift card at the time of purchase, so the refund would be $179. Our Specialist also advised that verification of the active status of the credit card on file is needed or a paper check can be mailed to ***************. Our Specialist also reached out by telephone resulting in leaving a voice message that we are trying to reach *************** regarding her concerns. *************** replied by email on October 6, 2022, expressing her appreciation for  our Specialists patience and for understanding her concerns and taking the time to follow up. *************** also advised that the credit card on file is still active to refund the $179 and thanked our Specialist again. Our Specialist responded by email the same day thanking ************** for the opportunity to work with her and advising that the refund had been processed. Our Specialist also advised that the refund would reflect on her credit card in three to five days. In addition to communicating with *************** by email, Bluegreen wishes to respond to Mrs. ****** concerns through the Better Business Bureau as well.
  
  Mrs. ****** first concern is that she states she feels misled about who was selling the vacation package they purchased. Bluegreen would advise *************** that we partner with companies that have products and missions that complement our spirit of sharing happiness through travel and vacation experiences. Bass Pro Shops and Cabelas have partnered with Bluegreen Vacations to offer their customers the opportunity to learn about timeshare ownership as an avenue to enjoying even more travel and vacation experiences. Therefore, Mr. and *************** can rest assured that Bass Pro Shops and Cabelas are aware of the vacation package offers being presented to their customers in their stores by Bluegreen Vacations.
  
  Mrs. ****** other concern is that she requested to cancel and receive a refund for their vacation package purchase outside of the 30-day cancellation period. *************** states they want to cancel their purchase and receive a refund because the company providing the vacation package is Bluegreen Vacations rather than Bass Pro Shops or Cabelas. Bluegreen would advise that *************** was advised in writing on the purchase receipt of the 30-day cancellation period for their vacation package purchase along with the Details of Participation. In addition,Bluegreen sends an email confirmation at the time of purchase. On July 5, 2022,*************** replied to an email reminder to book reservations for their vacation package purchase sent by Bluegreen on November 21, 2021. She requested the cancellation of the vacation package and a full refund. Our Customer Experience Specialist responded by email to *************** on July 6, 2022, advising that ****************** 30-day cancellation period expired on November 20, 2021. At that time, *************** was also reminded that they have twelve months to travel from their purchase date, but extensions could be provided if needed. ************** was also advised that they are allowed to transfer their vacation package to someone that meets the qualifications as provided in the Details of Participation listed on their purchase receipt. Bluegreen received no further communication from *************** until receiving her recent Better Business Bureau correspondence.
  
  Bluegreen appreciates *************** for bringing this matter to our attention where it could be resolved quickly and to her satisfaction. Bluegreen believes this resolution effectively addresses Mrs. ****** concerns. Should ************** have further questions, we invite her to contact our Customer Experience Specialist at the direct contact information provided.
  
  ********************************************************** **** Services
  Bluegreen Vacations Corporation
  

  Customer Answer

  Date: 10/07/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:09/23/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am at a loss for words right now. I didn't know what I should expect from Bluegreen when purchasing the timeshare but now I see i should have stayed away when I had the chance. I have asked Bluegreen to take the timeshare back because the information my family and I were given was not what we were told we would have. A few months ago they sent us a letter that stated they were finally going to cancel our ownership only to state it was sent in error. I am not sure how it was sent in error. It listed our information and loan number. Are these documents premade in their system? We now know that Bluegreen has continuously lied as they told us there was no way to exit the agreement but yet there is and they are yet again withholding information. They now are requesting that we pay them over $1000 to exit the timeshare. Is there not some sort of law to stop them from doing this? We just want this to be over!

  Business Response

  Date: 09/29/2022

  September 29, 2022
  
  ***************************
  BBB Services Specialist
  Better Business Bureau Serving Southeast ******* and *************
  ********************************************************************************* 33407
  
  RE: Consumer File No. 18119172
  
  Dear ********************:
  
  This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on September 23, 2022, regarding the consumer correspondence of *********************************. Thank you for reaching out to us on his behalf to apprise us of his inquiry.
  
  Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience.It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.
  
  Bluegreens records indicate that ********************************* and ******************************** purchased a timeshare interest with the Bluegreen Vacation Club on July 9, 2016. Mr. and ********************* then purchased an Owner Sampler Membership with the Bluegreen Vacation Club on July 19, 2019, with a one-time allotment of ***** Vacation **** Points available to use for a 12-month period. Mr. and *********************** timeshare interest confers ownership of ***** Biennial Vacation **** Points.
  
  Upon receipt of your correspondence advising of ********************** concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, our ************* ********************** Specialist reached out by telephone and email on September 26, 2022, resulting in leaving messages that we wish to speak with him regarding his Better Business Bureau correspondence and providing direct contact information. Our Specialist spoke with ******************** by telephone on September 27, 2022, listening to his concerns, apologizing for his experience, and advising a potential charge off for continued nonpayment. In addition to speaking with ******************** directly, Bluegreen wishes to respond to ********************** concerns through the Better Business Bureau as well.
  
  ********************** first concern is regarding his request for Bluegreen to take back their timeshare purchase. The statutory rescission period for the timeshare purchase contract provides the cancellation policy that ******************** mentions. The rescission period is stated on the signature page of the Owner Beneficiary Agreement. The Owner Beneficiary Agreement states the rescission period in bold text and capital letters immediately above the signature line where ********************* signed to make their timeshare purchase. Bluegreen would advise ******************** that he and ********************* had a physical copy of the Owner Beneficiary Agreement in their possession when they left the sales presentation and purchase meeting. Mr. and ********************* had an opportunity to read through these materials right away after purchasing or later at their leisure. If Mr. and ********************* had doubts about the Bluegreen product or its fit for their personal vacation needs, they could have promptly reviewed the contract documents during the rescission period. Unfortunately,Bluegreen did not receive a request to cancel from Mr. and ********************* during the rescission period.
  
  ********************** second concern is about representations he states were made at the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details in the contract documents. The Owner Confirmation Interview at Section 13 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents. Section 13 provides a space for Mr. and ********************* to write any promises or commitments that were important to their purchase decision that are not otherwise covered in writing. Mr. and ********************* completed this field by writing None, indicating no outside promises or commitments were made by Bluegreen. Furthermore, the Owner Beneficiary Agreement at Section 24 provides that Mr. and *********************, as purchasers,should not rely on any oral or written representations that are not set forth in the contract documents.
  
  ********************** final concern is with the communication and response they received from Bluegreen as he attempted to cancel their timeshare purchase. Bluegreen strives to provide receptive,reliable, and speedy communication for our owners. Bluegreens policy is to return owners calls and emails promptly and follow-through on owners issues until a satisfactory resolution is reached. Bluegreen regrets that ******************** feels he did not consistently receive our characteristic high-quality customer service and communication in attempting to cancel their timeshare purchase. However,******************** states certain assertions regarding Bluegreens conduct that Bluegreen does not believe accurately reflects Bluegreens performance or policies of supporting owners and sharing the spirit of vacation. We pride ourselves on our professionalism, communication, and support of owners. We sincerely appreciate that ******************** has provided Bluegreen another opportunity to communicate through the Better Business Bureau in an effort to achieve a mutually agreeable resolution for their ownership.
  
  Bluegreens ************* ********************** team has reviewed Mr. and *********************** ownership closely. After reviewing Mr. and *********************** ownership, Bluegreen finds that Mr. and ********************* remain responsible under the terms of the purchase agreement and promissory note they executed in connection with their timeshare purchase. Bluegreen will not provide the cancellation and refund requested for Mr. and *********************. At this writing, Mr. and *********************** mortgage loan in connection with their timeshare purchase on July 9, 2016, is currently 264 days past due. Bluegreens ******************* has called, emailed, and sent letters to Mr. and ********************* to advise them of the delinquency and provide an opportunity to bring their loan current. Should Mr. and ********************* elect not to continue mortgage payments, their loan may be charged off due to nonpayment of mortgage. Should ******************** have any further questions or concerns, he has the direct contact information for our Specialist.
  
  ********************************************************** **** Services
  Bluegreen Vacations Corporation
  

  Customer Answer

  Date: 10/06/2022

   
  Complaint: 18119172
  
  I am rejecting this response because:  We sincerely appreciate that ******************** has provided Bluegreen another opportunity to
  communicate through the Better Business Bureau in an effort to achieve a mutually agreeable
  resolution for their ownership.

  And then After reviewing Mr. and *********************** ownership, Bluegreen finds that Mr. and Mrs.
  ******** remain responsible under the terms of the purchase agreement and promissory note
  they executed in connection with their timeshare purchase. Bluegreen will not provide the
  cancellation and refund requested for Mr. and *********************

  How can those two sentences co-exist in the same response? They stated they would not do
  anything to reach a mutual agreement but stated they would. They are sending us into a
  whirlwind and we have done everything on our side. We listened and tried our best to abide by
  their rules but the rules only apply to us and not them. They are not doing anything or providing
  any assistance on the misinformation that was provided to us. Why are we being punished for
  someone else's mistake? If it was a $5 subscription I might have let it slide but they are wanting
  us to pay over $1000 for a package that they aren't able to provide us with consistently. They
  want us to pay for their own vacations, lifestyle, and necessities, while we have no money for
  our own. Considering the only conscience is their lack of service and communication it does
  show us that this is who they are as a company.

  You wouldn't have documents to show your company lied to keep us in this terrible nightmare
  but you can show that we went home with a copy of the contract? You weren't at the sales event
  but you can prove this occurrence but not any concern I have mentioned? Bluegreen would
  advise ******************** that he and ********************* had a physical copy of the Owner Beneficiary
  Agreement in their possession when they left the sales presentation and purchase meeting.
  How is it that you can prove some things without written documentation?

  Sincerely,
  
  *****************************

  Business Response

  Date: 10/13/2022

  October 13, 2022
  
  ***************************
  BBB Services Specialist
  Better Business Bureau Serving Southeast ******* and *************
  ********************************************************************************* 33407
  
  RE: Consumer File No. 18119172
  
  Dear ********************:
  
  This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on September 23, 2022, regarding the consumer correspondence of ********************************* and ********************** rebuttal correspondence received on October 7, 2022. Thank you for reaching out to us on his behalf to apprise us of his continuing inquiry.
  
  Upon receipt of your correspondence advising of ********************** rebuttal, our ************* ********************** Specialist reached out by telephone and email on October 7 and October 10, 2022, resulting in leaving messages that we wish to speak with him regarding his rebuttal correspondence and providing direct contact information. Although we have been unable to speak with ******************** directly, Bluegreen wishes to respond to ********************** concerns through the Better Business Bureau.
  
  Bluegreen desires to be responsive to ********************** issues of concern and resolve this matter. However, ******************** raises no new issues in his recent correspondence. Bluegreen reiterates the positions described in our earlier correspondence dated September 29, 2022. Bluegreen remains firm that we will not cancel and refund Mr. and *********************** ownership. At this writing, Mr.and *********************** mortgage loan in connection with their timeshare purchase on July 9, 2016, is currently 278 days past due. Bluegreens ******************* has called, emailed, and sent letters to Mr. and ********************* to advise them of the delinquency and provide an opportunity to bring their loan current. Should Mr. and ********************* elect not to continue mortgage payments,their loan may be charged off due to nonpayment of mortgage. Should ******************* have any further questions or concerns, he has the direct contact information for our Specialist.
  
  ********************************************************** **** Services
  Bluegreen Vacations Corporation
  

• Initial Complaint

  Date:09/22/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are getting a little frustrated with Bluegreen as we have tried to reach out to them on getting some answers to be released from our contract with them but seem to be getting no where. I tried to reach a ***************************** a couple times as she had reached out to me. I left her a voicemail and she never returned my call. On July 15th I set up a call with them for July 18th at 12 pm and never received a call. I emailed back and scheduled for July 20th and July 28th and both times I never received a call. This is not how a business should be ran. If someone schedules a call, you should keep that scheduled call as it only continues to fester their dissatisfaction further. These people have constantly hounded us when they thought that it would benefit them. There locations have been rundown and were very grungy. We would have never thought for the amount of money that we have paid that we would have been put in such horrible situations. What we have paid should be returned! We would NEVER recommend for anyone to sign with this company. We want out and we want our options now!

  Business Response

  Date: 10/01/2022

  October 1, 2022
  
  ***************************
  BBB Services Specialist
  Better Business Bureau Serving Southeast ******* and *************
  ********************************************************************************* 33407
  
  RE: Consumer File No. 18064513
  
  Dear ********************:
  
  This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on September 22, 2022, regarding the consumer correspondence of Mr. *********************** and Mrs. ************************** Thank you for reaching out to us on their behalf to apprise us of their inquiry.
  
  Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience.It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.
  
  Bluegreens records indicate that Mr. *********************** and Mrs. ************************* purchased a timeshare interest with the Bluegreen Vacation Club on January 17, 2008. Mr. and ***************** increased their Points ownership through an equity trade on January 19, 2013. Mr. and ***************** timeshare interest confers ownership of ****** Annual Vacation **** Points and Premier Gold benefits.
  
  Upon receipt of your correspondence advising of Mr. and ***************** concerns,and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, our ************* ********************** Specialist reached out by telephone and email on September 23,2022, resulting in leaving messages that we wish to speak with them regarding their Better Business Bureau correspondence and providing direct contact information. **************** replied by email the same day providing his availability to speak by telephone. Our Specialist spoke with **************** by telephone later on September 23, 2022, listening to his concerns, apologizing for their experience, and offering potential resolutions. **************** advised he would discuss the options with his spouse and let our Specialist know their decision. Our Specialist followed up with an email recap of their conversation for Mr. and ***************** records. **************** reached out by email later that same day to advise that they would like to move forward with the resolution discussed. Our Specialist and **************** exchanged emails regarding the details on how to proceed. Our Specialist advised **************** by email on September 27,2022, the process had begun and provided a timeline explaining what to expect throughout the process. Once the process is complete, our Specialist will reach out to Mr. and ***************** directly and send a copy of the executed documentation. In addition to speaking with **************** directly, Bluegreen wishes to respond to Mr. and ***************** concerns through the Better Business Bureau as well.
  
  Mr. and ***************** first concern is with the communication and response they received from Bluegreen as they attempted to cancel their timeshare ownership. Bluegreen strives to provide receptive,reliable, and speedy communication for our owners. Bluegreens policy is to return owners calls and emails promptly and follow-through on owners issues until a satisfactory resolution is reached. Bluegreen regrets that Mr. and **************** did not consistently receive our characteristic high-quality customer service and communication in attempting to cancel their timeshare. We pride ourselves on our professionalism, communication, and support of owners, and Bluegreen views concerns in these areas as opportunities for coaching and improvement. We sincerely appreciate that Mr. and ***************** have provided Bluegreen another opportunity to communicate through the Better Business Bureau and to achieve a mutually agreeable resolution for their ownership.
  
  Mr. and ***************** other concern involves experiences with resort villas that did not meet their expectations for resort accommodations. Bluegreen aims to provide beautiful vacations and exemplary customer service for our ********************** **** owners. While special requests for accommodations are never guaranteed at Bluegreen, our resort staff and contact center agents are pleased to assist with any challenges our owners experience with reservations or accommodations. It is standard practice for our team members at resort properties to assist owners during their stays, such as by offering to repair broken items, clean areas needing attention, or move Mr. and ***************** to another resort villa accommodation if one was available. We encourage owners and guests to call our customer service contact center about their resort service experiences, as our customer service agents can review their situation and assist with their concerns appropriately.
  
  Upon reviewing Mr. and ***************** concerns, Bluegreen desires to be responsive and resolve this matter. Therefore, as a matter of customer goodwill and not as an admission of any wrongdoing or liability, Bluegreen offers to release Mr. and ***************** from the purchase agreement for their timeshare ownership. Bluegreen offers to cancel Mr. and ***************** ownership, but no refund will be issued. As a result of the ownership cancellation, Bluegreen will not hold Mr. and ***************** responsible for future maintenance fee ********. Bluegreens offer was made by our Specialist to **************** by telephone on September 23, 2022,and he accepted via email on September 23, 2022. As the contract cancellation is processed, Mr. and ***************** will receive a standard Bluegreen release form which will be emailed to them. Once the documentation is returned, Mr. and ***************** will be updated when the process is complete and sent executed copies of all documentation. In the meantime, should Mr. and ***************** have any further questions or concerns, they have the contact information for our Specialist. Bluegreen is pleased to have effectively resolved this issue for Mr. and ******************
  
  Sincerely,
  
  ***************************
  ******** **** Services
  Bluegreen Vacations Corporation
  

  Customer Answer

  Date: 10/03/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** And *************************

• Initial Complaint

  Date:09/22/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *********************** and I am a timeshare owner with your company. I recently sent your company a letter last month and to my knowledge, I never received any sort of acknowledgment or response from you. This is one of the many reasons I am requesting to be released from my timeshare agreement. I am very disappointed that I have to follow up with your company again when I paid you so much for nothing. I guess thousands and thousands of dollars dont get you even the bare minimum level of customer service anymore. I need to know my options for being released from my contract. I have paid you the mortgage and I have paid you the maintenance fees. You haven't given me anything so you need to release me from this never-ending burden.Please reach out promptly to address this matter.*********************** Contract # ********ML

  Business Response

  Date: 09/29/2022

  September 29, 2022
  
  ***************************
  BBB Services Specialist
  Better Business Bureau Serving Southeast ******* and *************
  ********************************************************************************* 33407
  
  RE: Consumer File No. 18064382
  
  Dear ********************:
  
  This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on September 22, 2022 regarding the consumer correspondence of ***************************. Thank you for reaching out to us on his behalf to apprise us of his inquiry.
  
  Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so that owners and guests can focus on enjoyable and memorable vacations.
  
  Bluegreens records indicate that *************************** purchased a timeshare interest with the Bluegreen Vacation Club on April 30, ****. **************** timeshare interest confers ownership of ***** Biennial Vacation **** Points.
  
  Upon receipt of your correspondence advising of **************** concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, our ************* ********************** Specialist attempted to reach ************** by telephone and email on September 23, 2022,leaving messages to notify him that we would like to speak with him further to address his Better Business Bureau correspondence. Our Specialist reached out to ************** by telephone again on September 26 and 27, 2022, again leaving messages that we are trying to reach him and providing direct contact information. Although we have been unable to speak with ************** directly,Bluegreen wishes to respond to **************** concerns through the Better Business Bureau.
  
  **************** first concern is with the communication and response he received from Bluegreen as he attempted to cancel his timeshare purchase. Bluegreen strives to provide receptive,reliable, and timely communication to our owners. Bluegreens policy is to return owners calls and emails promptly and follow through on owners issues until a satisfactory resolution is reached. While our records do not show that we have received any recent letter correspondence from *************, our records do show an email received on June 17, 2022. However, since the start of COVID-19, all agents are currently available to assist owners in real-time via live chat or telephone. Our customer service inbox is therefore not routinely monitored, and this information is posted on our Contact ** web page to notify owners that emails are not being answered at this time. We sincerely regret any inconvenience this has caused, but Bluegreen is pleased to have this opportunity to assist ************** via his Better Business Bureau correspondence.
  
  **************** second concern is that he feels he has not received any benefit from his ownership purchase. Our records show that ************** has traveled on four reservations using his Points, with his most recent stay having been completed in *************, ******* in November 2018. Bluegreen would be pleased to assist ************** with taking additional vacations using his ownership. Our contact center is open six days a week to assist ************** in getting the most out of his Bluegreen ownership.Bluegreen contact center agents do not have restrictions on their talk times,so an agent could stay on the telephone with ************** for as long as needed to provide guidance, answer questions, and book reservations.
  
  **************** final concern is that he is requesting release from his ownership. Bluegreen would advise that the statutory rescission period for the timeshare purchase contract provides the applicable cancellation policy for a Vacation **** purchase. The rescission period is included in the Owner Beneficiary Agreement for **************** review. The Owner Beneficiary Agreement states the rescission period on the signature page in bolded text and capital letters immediately above the signature lines where ************* signed to make his timeshare purchase. ************** had a physical copy of the Owner Beneficiary Agreement document in his possession when he left the sales presentation and purchase meeting; therefore, he had an opportunity to read through this document right away after purchasing or later at his leisure.If ************** had doubts about the Bluegreen product or its suitability for his personal vacation needs, he could have promptly reviewed his contract documents during the rescission period and followed the instructions to cancel, if desired. Our Specialist would be happy to discuss this rescission period with ************* and explain that this is the only time the contract provides for Bluegreen to cancel a purchase. Unfortunately, Bluegreen did not receive a request to cancel from ************** during the rescission period.
  
  Bluegreen believes we offer a valuable vacation ownership but understands that some owners may wish or need to come to an end with the Bluegreen product. Owner Beneficiary Agreement Section 5: Purchasers Acknowledgments disclaims the investment potential of the ownership and states there is no guaranteed buy-back of the timeshare. While Bluegreen does not repurchase or resell timeshare interests, Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agent who can advise owners regarding resale information, but Bluegreen is not party to that conversation.
  
  Bluegreens ************* ********************** team has reviewed **************** ownership closely. After doing so, Bluegreen finds that ************** remains responsible under the terms of the purchase agreement he executed in connection with his timeshare purchase. Bluegreen will not provide the cancellation requested by **************. Should ************** have any further questions or concerns, he has the direct contact information of our Specialist.
  
  ********************************************************** **** Services
  Bluegreen Vacations Corporation
  

  Customer Answer

  Date: 09/30/2022

   
  Complaint: 18064382
  
  I am rejecting this response because: I owe Bluegreen nothing, I paid off the time share, you've been using me for over a decade. I'm paying maintenance fees to include during a pandemic, and I didn't stay at the resort. Why can't you release me, I didn't see that in the contract.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 10/12/2022

  October 12, 2022
  
  ***************************
  BBB Services Specialist
  Better Business Bureau Serving Southeast ******* and *************
  ********************************************************************************* 33407
  
  RE: Consumer File No. 18064382
  
  Dear ********************:
  
  This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on September 22, 2022 regarding the consumer correspondence of ***************************, and **************** rebuttal correspondence received on October 3, 2022. Thank you for reaching out to us on his behalf to apprise us of his continuing inquiry.
  
  Upon receipt of your correspondence advising of **************** rebuttal, our ************* ********************** Specialist spoke briefly with ************** on October 4, 2022, offering to discuss his ownership concerns. However, ************** stated he did not wish to speak with our Specialist and disconnected the call. Although we have been unable to speak with ************** in detail regarding his concerns, Bluegreen wishes to respond to **************** rebuttal through the Better Business Bureau.
  
  **************** rebuttal correspondence further expands on the same concerns stated in his original correspondence to the Better Business Bureau. Bluegreen reiterates the positions described in our earlier correspondence to the Better Business Bureau dated September 29, 2022, on all subjects therein. Bluegreen would also like to respond to the additional concern in **************** rebuttal correspondence.
  
  **************** additional concern is that he continued to be billed for maintenance fees and Vacation **** Dues and continued to pay the fees billed during the ******19 pandemic, even though he did not travel during this timeframe. Bluegreen would advise that while many locations were closed for varying amounts of time between March 2020 and June 2020, several resorts remained open and available for owner use during that period. In addition, the Owner Beneficiary Agreement in Section 4: Common Assessment Fees and **** Dues sets forth that maintenance fees are billed annually as a base amount plus an added amount per Vacation **** Point. The base rate and the per Vacation **** Point rate are set each calendar year by the owners association of the Bluegreen Vacation Club properties based on the actual expenses for maintaining the properties. During the closures, Bluegreen continued to maintain our high standards of sanitation and safety at all resorts, in addition to regular upkeep, maintenance, and scheduled renovations, some of which went forward during the closures. Therefore, Bluegreen continued to collect maintenance fees as budgeted for the year in order to cover these costs, as well as to cover the unforeseen increase in sanitation costs related to the pandemic.
  
  Bluegreen desires to be responsive to **************** concerns and resolve this matter. However, Bluegreen remains firm that we will not cancel and release ************** from further financial obligation. Should ************** have any further questions or concerns, he has the direct contact information for our Specialist.
  
  ********************************************************** **** Services
  Bluegreen Vacations Corporation
  

• Initial Complaint

  Date:09/20/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********************* ************************* ****************************************** We are contacting you in regards to a matter with BlueGreen Vacations. They have made many promises to both my husband and I that they did not follow through with. We recently sent Bluegreen a written letter in the mail and were then able to speak to one of their customer care managers, ***********************. We let ****** know that we could no longer afford this timeshare and how much of a burden it is. He tried to mention the number of times the timeshare has been used, but few of these uses (approximately 7 over 30 + years) were used by us (the ones who bought it). The uses were by our kids so 1. we wouldnt lose our points and 2. they had more flexibility to use it whereas we didnt.This has become a major issue in our lives and has been for some years now. We are looking to opt out of this contract in its entirety without any penalties and fines. They are well aware, that this is what weve decided to do. We dont plan on paying this company another dime as we havent been able to enjoy this timeshare as represented. After years of upgrading to achieve a higher level of ownership, it was finally realized by us that even if we were to pay off this contract we would still be faced with maintenance fees and taxes on the four previous properties we thought we were relinquishing the equity in as down payment on this last contract. Last year we paid over $3200. We have invested so much money into this timeshare and haven't received the benefits. We feel as though we were bilked out of our money and no longer would like any ownership with them. Is there anything that can be done to help us?Thanks,**** and *************************

  Business Response

  Date: 09/27/2022

  September 27, 2022
  
  ***************************
  BBB Services Specialist
  Better Business Bureau Serving Southeast ******* and *************
  ********************************************************************************* 33407
  
  RE: Consumer File No. 18050879
  
  Dear ********************:
  
  This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on September 20, 2022, regarding the consumer correspondence of ******************************. Thank you for reaching out to us on her behalf to apprise us of her inquiry.
  
  Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience.It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.
  
  Bluegreens records indicate that ************************* and ****************************** purchased a timeshare interest with the Bluegreen Vacation Club on September 29, 2008. Mr. and ***************** increased their Points ownership through purchasing an additional contract on August 29, 2010. Mr. and **************** increased their Points ownership again on August 20, 2012, through an equity trade of their most recent purchase in 2010. On April 2, 2018, Mr. and ***************** equity traded their 2008 and 2012 purchases to increase their Points ownership. Mr. and Mrs. ******* timeshare interest confers ownership of ****** Annual Vacation **** Points and Premier Gold benefits.
  
  Upon receipt of your correspondence advising of Mrs. ******* concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, our ************* ********************** Specialist reached out by telephone and email on September 21, 2022, resulting in leaving messages that we wish to speak with her regarding her Better Business Bureau correspondence and providing direct contact information. Our Specialist spoke with **************** on September 22,2022, listening to his concerns and advising of their account status. *************** stated he spoke with our Responsible Exit team on September 21, 2022,and discussed the same details and options our Specialist had previously spoken to him about in June. **************** states they are aware of their options, but none are feasible for them at this time. In addition to speaking with **************** directly, Bluegreen wishes to respond to Mrs. ******* concerns through the Better Business Bureau as well.
  
  Mrs. ******* first concern is regarding representations she states were made at the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details contained in the contract documents. The ***** Confirmation Interview at Section 13 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents. Section 13 provides a space for Mr. and ***************** to write any promises or commitments that were important to their purchase decision that are not otherwise covered in writing. Mr. and ***************** completed this field by writing None, indicating no outside promises or commitments were made by Bluegreen. Furthermore, the ***** Beneficiary Agreement at Section 24 provides that Mr. and *****************, as purchasers,should not rely on any oral or written representations that are not set forth in the contract documents.
  
  Mrs. ******* second concern is regarding affording their timeshare ownership. Bluegreen would advise Mr. and ***************** that the purchase terms for their timeshare purchase were disclosed at the time of purchase. The second page of Mr. and Mrs.******* ***** Beneficiary Agreement advises the purchase price and financing terms. If they were uncomfortable with the financing terms, Mr. and ***************** could have departed the sales presentation without signing any documentation or completing a purchase. Mr. and ***************** initialed beside Section 12 of the ***** Confirmation Interview,indicating that they could afford to make all payments connected with the timeshare purchase and that it would not pose an undue financial burden for their family. In addition, Mr. and ***************** initialed next to Section 8 of the ***** Confirmation Interview acknowledging they had taken maintenance fees and **** Dues into consideration when making their decision to purchase.
  
  Mrs. ******* next concern is that they have not been able to use and enjoy their ownership due to their lack of flexibility to travel. Bluegreen understands Mr. and Mrs. ******* predicament that has come about since their timeshare purchase with Bluegreen. Generally,this is not a sufficient basis for cancellation of a Bluegreen contract, as Bluegreen is of the opinion that the owners other family members, friends, and personal contacts remain able to utilize the ownership even as the primary owners travel is affected. As ***************** states, their children have regularly utilized the ownership. ***************** states they have only utilized their timeshare approximately seven times for personal use. However,Bluegreens records indicate they have booked 52 Points reservations and one Bonus Time reservation during their ownership. Moreover, Bluegreen would remind Mr. and ***************** that they purchased a timeshare ownership that is intended to be a lifetime ownership. Bluegreen does not offer a formal buyback program and there is a limited secondary market for timeshares. Bluegreen makes no guarantees of providing any potential options for exiting a timeshare ownership. Furthermore, our customer service contact center is available and eager to assist with finding travel opportunities for Mr. and *****************. Our contact center is open six days a week to help Mr. and ***************** get the most from their Bluegreen ownership.Bluegreen contact center agents do not have restrictions on their talk times,so an agent could stay on the phone with Mr. and ***************** for as long as needed to answer their questions and reserve vacations.
  
  Mrs. ******* final concern is regarding the maintenance fees for their timeshare ownership. ***************** states they previously had four separate contracts which made up their total timeshare interests. Bluegreen would advise on April 2, 2018, Mr. and ***************** chose to upgrade their existing two contracts through an equity trade that increased their Points owned and consolidated their ownership into only one contract for Bluegreen Vacation Club inventory located at only one resort property. ***** Beneficiary Agreement Section 4: Common Assessment Fees and **** Dues sets forth that maintenance fees are billed annually as a base amount plus an added amount per Vacation **** Point. This billing calculation indicates that maintenance fees will increase as the number of Vacation **** Points owned increases. Moreover, Section 4 provides that Bluegreen has the right to increase or decrease fees from time to time. The number of properties and contracts owned is not the basis for maintenance fee billing. The number of Points owned determines the maintenance fees since the billing calculation is the base rate plus a per-Point rate. Furthermore, Mr. and Mrs. ******* current timeshare interest is divided into five accounts for billing purposes, which *** be the cause of the confusion. The number of accounts also does not cause an increase in the amount of maintenance fees billed. Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options for maintenance fees, including installment plans of three months, longer payment plans, and advance prepayments before the maintenance fee bill is due.
  
  Bluegreens ************* ********************** team has reviewed Mr. and Mrs. ******* ownership since receiving Mrs. ******* Better Business Bureau correspondence. Bluegreen finds that Mr. and ***************** remain responsible under the terms of the purchase agreement and promissory note they executed in connection with their timeshare purchase. Bluegreen will not provide the cancellation and release from further financial obligation requested for Mr. and *****************. At this writing, Mr. and Mrs. ******* mortgage loan in connection with their timeshare purchase on April 2, 2018, is currently 56 days past due. Bluegreens ******************* has called, emailed, and sent letters to Mr. and ***************** to advise them of the delinquency and provide an opportunity to bring their loan current. Should Mr.and ***************** elect not to continue mortgage payments, their loan *** charge off due to nonpayment of mortgage. Should Mr. and ***************** have further questions or concerns, we invite them to reach out to our Specialist at the direct contact information provided.
  
  ********************************************************** **** Services
  Bluegreen Vacations Corporation
  

  Customer Answer

  Date: 10/07/2022

   
  Complaint: 18050879
  
  I am rejecting this response. Formal response to follow. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 10/21/2022

  October 21, 2022
  
  ***************************
  BBB Services Specialist
  Better Business Bureau Serving Southeast ******* and *************
  ********************************************************************************* 33407
  
  RE: Consumer File No. 18050879
  
  Dear ********************:
  
  This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on September 20, 2022, regarding the consumer correspondence of ******************************, and Mrs. ******* rebuttal correspondence received on October 12, 2022. Thank you for reaching out to us on her behalf to apprise us of her continuing inquiry.
  
  Upon receipt of your correspondence advising of Mrs. ******* rebuttal,our ************* ********************** Specialist reached out by telephone and email on October 12, 2022, resulting in leaving messages that we wish to speak with her regarding her Better Business Bureau correspondence and providing direct contact information. **************** returned the call later the same day advising that he spoke with our ******************* about a potential resolution and is awaiting their call. Our Specialist thanked *************** for returning his call and advising him of the current status. In addition to speaking with **************** directly, Bluegreen wishes to respond to Mrs.******* rebuttal through the Better Business Bureau as well.
  
  ***************** does not identify any new issues in her rebuttal to which Bluegreen has not already responded. Although Mrs. ******* rebuttal correspondence mentions a formal response to follow, we have not received additional communication. Bluegreen reiterates the positions described in our earlier correspondence to the Better Business Bureau dated September 27, 2022, on all subjects therein.
  
  Bluegreens ************* ********************** team has again reviewed Mr. and Mrs. ******* ownership since receiving Mrs. ******* rebuttal correspondence. Bluegreen still finds that Mr. and ***************** remain responsible under the terms of the purchase agreement and promissory note they executed in connection with their timeshare purchase. At this writing, Mr. and Mrs. ******* mortgage loan in connection with their timeshare purchase on April 2, 2018, is currently 80 days past due. However, Bluegreens ******************* spoke with **************** by telephone and reached a settlement agreement on October 20, 2022. Paperwork was sent for Mr. and ***************** to sign. As a result of the settlement, once the payment is received and the release agreement is executed in full by all parties, Bluegreen will proceed with removing Mr. and **************** from their ownership.
  
  Bluegreen is pleased to have reached a mutually agreeable resolution for ******************* ownership. Should Mr. and ***************** have further questions or concerns during the process, they have the direct contact information for our Mortgage Specialist.
  
  ********************************************************** **** Services
  Bluegreen Vacations Corporation
  
  

• Initial Complaint

  Date:09/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company lied to us about what we were spending the money on. We reviewed the contract better the next day and saw they sold us a different address than we agreed to. We have submitted a document to cancel our contract within the correct time period. They are now saying 30 days to refund to our credit card. There will be interest associated with this $31,000. They need to refund it in 2-5 days not 30.

  Customer Answer

  Date: 09/13/2022

  Contract number *******

  Business Response

  Date: 09/22/2022

  September 22, 2022
  
  ***************************
  BBB Services Specialist
  Better Business Bureau Serving Southeast ******* and *************
  ********************************************************************************* 33407
  
  RE: Consumer File No. 18019655
  
  Dear ********************:
  
  This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on September 14, 2022, regarding the consumer correspondence of Mr. ************************ Thank you for reaching out to us on his behalf to apprise us of his inquiry.
  
  Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience.It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.
  
  Bluegreens records indicate that Mr.*********************** and ****************************** purchased a timeshare interest with the Bluegreen Vacation Club on September 4, 2022.
  
  Upon receipt of your correspondence advising of Mr. ******* concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, our ************* ********************** Specialist reached out by telephone and email on September 15, 2022, resulting in leaving messages that we wish to speak with him regarding his Better Business Bureau correspondence, that his refund were processed on September 14, 2022, and that it may take three to five days to post. **************** replied by email on September 15, 2022, apologizing that he had missed our Specialists call. Our Specialist spoke with **************** by telephone on September 16, 2022, and **************** confirmed that the refund were received. In addition to speaking with **************** directly, Bluegreen wishes to respond to Mr. ******* concerns through the Better Business Bureau as well.
  
  Mr. ******* primary concern was that their deed was not assigned to the resort they expected to purchase. Bluegreen would advise that Mr. and ***************** purchased a timeshare interest with the Bluegreen Vacation Club backed by a deeded piece of real property held in trust by Bluegreen. The property Mr. and ***************** purchased is listed in the heading on the first page of their Owner Beneficiary Agreement in capital letters. Therefore, Bluegreen would advise **************** that there was no intention to conceal the location of their deed property. Bluegreen thanks Mr. and ***************** for reviewing this information within the rescission period so that they could cancel their contract in a timely fashion as they were not satisfied with the location where their ownership was deeded. However, Bluegreen would remind Mr. and ***************** that the location of their deeded property is immaterial when Mr. and ***************** reserve vacations because their Vacation **** Points can be used to book any available Bluegreen property.
  
  Bluegreen is pleased to have provided Mr.******* desired resolution. Should **************** have any further questions or concerns, we invite him to contact our Specialist directly at the contact information provided.
  
  ********************************************************** **** Services
  Bluegreen Vacations Corporation
  

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did a transfer within family members and submitted multiple transfers for each individual contract and paying for each individual contract to be transferred individually. It has come to my attention that Bluegreen may have or has taken ti upon themselves to combine all contracts in to one without my knowledge or permission. I have attempted to seek accurate information and resolution of this issue without any response.I have communicated to customer service, an employee who sent me blank empty email, ************************* who stated she referred to her manager who was suppose to contact me but has been negligent in doing so. A big run around and being ignored and disrespected as an owner who Bluegreen is not responding to.It is my expectation this issue to be resolved in proof of existing contracts and if sneakily combined without my knowledge that all contracts reverse to the way they were as submitted in multiple individual contracts as had been purchased.

  Business Response

  Date: 09/19/2022

  September 19, 2022
  
  ***************************
  BBB Services Specialist
  Better Business Bureau Serving Southeast ******* and *************
  ********************************************************************************* 33407
  
  RE: Consumer File No. 18015247
  
  Dear ********************:
  
  This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on September 13, 2022 regarding the consumer correspondence of *****************************. Thank you for reaching out to us on her behalf to apprise us of her inquiry.
  
  Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so that owners and guests can focus on enjoyable and memorable vacations.
  
  Bluegreens records indicate that ***************************** originally purchased a deeded week ownership at Christmas Mountain Village on March 27, ****. ******************* then converted to a Points ownership by purchasing a timeshare interest with the Bluegreen Vacation Club on March 23, ****. ******************** upgraded her ownership interest by purchasing additional Points on several occasions: December 29, ****; August 21, 2006, co-purchased with Mr. ***************************** and Ms. ********************************** December 23, 2008; December 29, 2009; and March 12, 2018. ***************************** also received an additional Points contract via title transfer from other Vacation **** owners; this was completed as of August 14, 2020. At this time, after a number of equity trades and title transfers,********************** ownership interest, shared with *********************************** and ****************************, confers ownership of ****** Annual Vacation **** Points and ****** Biennial Points, totaling ****** Points annually and Premier Platinum membership.
  
  In addition to the ownership account described above, our records also show that ***************************** had former ownership contracts under a separate owner ID number. Under this account, ******************** first purchased Points with ************************************ on January 13, 2018. On this same account, ******************** purchased additional Points on November 15, 2019 and February 5, 2020.Additionally, ************************************* and Ms. ****************************** purchasing originally as ***************************, purchased Points on July 6, 2018 and July 6, 2021. However,Bluegreen would advise that the mortgage loans associated with ******************************* November 15, 2019 and February 5, 2020 have defaulted due to nonpayment. In addition, ******************** transferred her ownership interest from her January 13, 2018 contract to ******************************* and *************************. Therefore, ******************* is no longer an owner associated with this ownership account.
  
  Upon receipt of your correspondence advising of ********************** concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, our ************* Manager attempted to reach ******************* by email on September 13, 2022, leaving messages to notify her that we would like to schedule a time to speak with her to address her Better Business Bureau correspondence and providing direct contact information. Our Manager then spoke with ******************** on September 15, 2022, listening to her concerns and providing clarification on the status of her account. In addition to speaking with ******************** directly, Bluegreen wishes to respond to ********************* concerns through the Better Business Bureau as well.
  
  ********************** first concern is regarding the combination of her various purchase contracts. During her conversation with ******************** on September 15,2022, our Manager clarified for ******************** that, while several of her contracts show the same sale date due to the transfers of ownership that she has completed, these have remained separate contracts. Our Manager emailed copies of ********************** transfer documents on September 15, 2022, so that she has copies for her convenience. Our Manager also followed up with ********************** additional question through email on September 19, 2022. Bluegreen is pleased that we were able to provide this information for ********************.
  
  ********************** final concern is with the communication and response she received from Bluegreen as she attempted to receive clarification on her contracts. Bluegreen strives to provide receptive,reliable, and timely communication to our owners. Bluegreens policy is to return owners calls and emails promptly and follow through on owners issues until a satisfactory resolution is reached. Bluegreen sincerely regrets any frustration ******************** has experienced due to the delay in response. However,Bluegreen is pleased that our Manager was able to speak with ******************** on September 15, 2022 to provide the information she was requesting. Should ******************* have any further questions or concerns regarding her account, she has the direct contact information of our ************************************************************************** **** Services
  Bluegreen Vacations Corporation
  

• Initial Complaint

  Date:08/31/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  15 U.S.C **** Section 602 A. States I have the right to privacy.15 U.S.C **** Section 604 A. Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions

  Business Response

  Date: 09/08/2022

  September 8, 2022
  
  ***************************
  BBB Services Specialist
  Better Business Bureau Serving Southeast ******* and *************
  ********************************************************************************* 33407
  
  RE: Consumer File No. 17804007
  
  Dear ********************:
  
  This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on August 31, 2022, regarding the consumer correspondence of Ms. ******* *****. Thank you for reaching out to us on her behalf to apprise us of her inquiry.
  
  Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so that owners and guests can focus on enjoyable and memorable vacations.
  
  Bluegreens records indicate that Mr. ********** ******* and Ms. ******* ***** purchased a timeshare interest with the Bluegreen Vacation Club on May 7, 2016.  ****************** and **************** timeshare interest conferred ownership of ***** Biennial Vacation **** Points.
  
  Upon receipt of your correspondence advising of **************** concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, our ************* ********************** Specialist reached out to Ms. ***** by telephone and email on September 1, 2022, resulting in leaving messages that we wish to speak with her regarding her Better Business Bureau correspondence and providing direct contact information. Our Specialist reached out to Ms.***** again by telephone on September 2 and September 6, 2022, again leaving messages that we are trying to reach her and providing direct contact information. Although we have been unable to speak with Ms. ***** directly, Bluegreen wishes to respond to **************** concern through the Better Business Bureau.
  
  Bluegreens ************* ********************** team has reviewed ****************** and **************** terminated ownership since receiving **************** Better Business Bureau correspondence. Bluegreen would advise Ms. ***** that because their account was charged off, we are not able to suppress credit reporting, in order to remain in compliance with federal law. Federal law requires that Bluegreen fully and accurately report credit information for our owners with mortgage loans,including late payments, missed payments, and nonpayment. Bluegreen has a legal duty as a data furnisher to report this information to the credit reporting agencies, and we are unable to depart from our credit reporting obligations with respect to **************** charged off mortgage loan. Bluegreen wishes to advise that ****************** and **************** mortgage loan for their timeshare purchase was charged off due to nonpayment and their account was terminated as of February 10, 2017. ****************** and Ms. ***** no longer have an active account with Bluegreen. Should Ms. ***** have further questions or concerns, we invite her to contact our Specialist directly.
  
  Sincerely,
  
  ***************************
  ******** **** Services
  Bluegreen Vacations Corporation
  

• Initial Complaint

  Date:08/25/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a $169.00 package from BlueGreenVacation. This package was to include a $75.00 gift card and a 3 night vacation. I was schedule to do a resort tour on day 3. I was unfortunately disqualified from doing the tour due to my license being recently expired. I do not blame Bluegreenvacation for my disqualification at all. My problem with them is that I was charged for benefits I did not receive. I was told of my disqualification on day 3 not day 2. I was told I would be charged an additional ****** if I stayed and continued my vacation. I did not stay because of the hotel having a fire alarm malfunction that made it impossible to sleep the night before. I was still charged the additional ****** despite checking out and heading home. ******* ** - my hotel location charges ***** percent in total tax on hotel stays. My bluegreenvaction account indicated that my total tax for all three days would be $27.63 but I paid $18.42 when checking out. Using those numbers indicates that bluegreenvacation total expenses to be $75 gift card and $69 per night for a total of 282 and a balance of ******. However, I did NOT receive my $75 gift card or one $69 hotel night. I do NOT think any company has the right to charge me for services I did not receive regardless of my license being expired. I was told I would not be charged if I checked out and I did check out. I have reached out to the company directly. There seems to be some confusion because my tour was day 3 and not day 2 but that was the schedule they agreed to. Bluegreenvacations spent 138 of the 169 I paid on my hotel. I am not asking for a refund of that price difference. But I was charged an addition ****** for a room I check out of. I deserve a full refund of that ******

  Business Response

  Date: 09/01/2022

  September 1, 2022
  
  ***************************
  BBB Services Specialist
  Better Business Bureau Serving Southeast ******* and *************
  ********************************************************************************* 33407
  
  RE: Consumer File No. 17767914
  
  Dear ********************:
  
  This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on August 25, 2022, regarding the consumer correspondence of Ms. **************************** Thank you for reaching out to us on her behalf to apprise us of her inquiry.
  
  Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.
  
  Bluegreens records indicate *************************** and Ms. *************************** purchased a four-day, three-night promotional vacation package at a participating partner hotel for $169 on November 28, 2021. At that time, ************ and ****************** were informed of the terms and conditions of their purchase including the attendance requirement at the sales presentation to receive the gifts and promotional rate for their stay.
  
  Upon receiving the Better Business Bureaus correspondence advising of Ms. **************** and in accordance with Bluegreens desire to provide each guest education, resolution, and ongoing service, Bluegreens Customer Experience Specialist reviewed ************ and ****************** account history. Our Specialist reached out to ****************** by telephone on August 29, 2022, but the call would not complete. Our Specialist immediately reached out to ****************** by email, advising that a refund of $113 was processed. Although we have been unable to speak directly with ******************* Bluegreen wishes to respond to her concerns through the Better Business Bureau.
  
  ****************** primary concern is that they were charged the retail rate for one night of their scheduled promotional marketing stay. ************** and ****************** were advised at the time of purchase of being required to pay the retail rate of their stay if for any reason they did not attend the sales presentation and tour during their promotional marketing stay. In addition,Bluegreen provided an email confirmation providing the Details of Participation along with the purchase receipt. Upon arriving for their presentation, ************ and ****************** were advised they did not qualify due to Ms. ********************* being expired. ************ and ****************** paid $169 at the time of the purchase of their vacation package which covered all three nights of their stay as long as they attended the sales presentation and tour. In addition, they were offered a $75 MasterCard gift card as a gift strictly for attending the sales presentation and tour. Since ************ and ****************** were not qualified to attend the sales presentation, they did not qualify to receive the gift card and they were charged the retail rate for one night of their stay that occurred after their disqualification. However, our Customer Experience Specialist reviewed the telephone interaction from when the sales site called, with the guests nearby,to advise that the guests were not qualified due to not having valid identification. They were informed at that time of the retail rate of $113 for continuing their stay. However, it was determined that there may have been a miscommunication that the guest planned to continue their stay which is why the additional night of the retail rate was charged. Therefore, our Customer Experience Specialist reached out and verified with the hotel that ************ and ****************** only stayed two nights. Our Specialist promptly issued a refund of $113 since it was confirmed that they checked out rather than staying the additional night after being informed of the retail rate.
  
  Bluegreen apologizes for any inconvenience that this misunderstanding may have caused ************ and ****************** and is pleased to have another opportunity to communicate through the Better Business Bureau. As previously mentioned, on August 29, 2022, our Specialist sent an email to ****************** regarding her Better Business Bureau correspondence advising that a $113 refund was issued. Should ****************** have further questions, we kindly request that she reach out directly to our Customer Experience Specialist at the contact information provided.
  
  Sincerely,
  
  ***************************
  ******** **** Services
  Bluegreen Vacations Corporation
  

  Customer Answer

  Date: 09/02/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by Bluegreen Vacations to attend a vacation club presentation. I paid $498 for a package that was supposed to include a 3 Day/2 Night Vacation Getaway, amongst other gifts. I was given this 3 Day 2 Night Vacation Getaway Certificate by Bluegreen Vacations. The fulfillment company is gocrv.com. I have made numerous attempts to book my 2 night vacation stay with no success. I paid them a $100 deposit and have tried on numerous occasions to book the hotel stay, but am told that there is nothing available to book. I was promised a phone call from a reservations supervisor; however, I have yet to receive that phone call. At this point, I would like my $99 deposit, plus the value of the certificate ($250) back.

  Business Response

  Date: 08/26/2022

  August 26, 2022
  
  ***************************
  BBB Services Specialist
  Better Business Bureau Serving Southeast ******* and *************
  ********************************************************************************* 33407
  
  RE: Consumer File No. 17735793
  
  Dear ********************:
  
  This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on August 18, 2022 regarding the consumer correspondence of *********************************. Thank you for reaching out to us on her behalf to apprise us of her inquiry.
  
  Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so that owners and guests can focus on enjoyable and memorable vacations.
  
  Bluegreens records indicate that ********************************* purchased a four-day,three-night vacation package for $498.00 on June 4, 2020. This package did require attendance at a sales presentation during the stay. As part of that purchase, ************** was originally able to travel within a twelve-month period,but complimentary extensions were added, which made her vacation package valid through July 4, 2022. ************** completed her Bluegreen package travel in late June 2022.
  
  Upon receiving the Better Business Bureaus correspondence advising of *************** concern, our Customer Experience Specialist spoke with ************** on August 25, 2022, listening to her concerns and reaching out to GoCRV on *************** behalf. In addition to speaking with ************** directly, Bluegreen wishes to respond to **************** concern through the Better Business Bureau as well.
  
  **************** concern is regarding difficulty she has had booking a reservation using the two-night stay voucher she received for attending the sales presentation during her Bluegreen stay. Bluegreen would advise that this vacation certificate is serviced by GoCRV, which is a third-party company. Bluegreen is therefore unable to provide a refund of **************** deposit, since it was made to a separate company.
  
  Bluegreens ************* ********************** team has reviewed **************** package purchase experience closely. In working with GoCRV on **************** behalf,Bluegreen has verified that ************** has a reservation scheduled using her GoCRV certificate. This reservation was booked on August 3, 2022 and is scheduled for **************, ******* in January of 2023. Per our contact with GoCRV, a GoCRV supervisor is assisting ************** with rescheduling for an alternate destination and travel date that will provide her a better vacation experience.Bluegreen is pleased that we were able to work with GoCRV to resolve this issue for **************. Should ************** have any further questions or concerns, she has the direct contact information of our Specialist.
  
  Sincerely,
  
  ***************************
  ******** **** Services
  Bluegreen Vacations Corporation