Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Travel Club

Bluegreen Vacations Unlimited, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Travel Club.

Reviews

This profile includes reviews for Bluegreen Vacations Unlimited, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Bluegreen Vacations Unlimited, Inc. has 58 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Review Ratings

    1.46/5 stars

    Average of 688 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Review fromElixabeth A

      Date: 03/23/2025

      1 star

      Elixabeth A

      Date: 03/23/2025

      Me and my family was ******* into signing up for a 199 vacation. Not worth it. Please do your research before attending and be prepared to say no 100 times over. They will LIE LIE LIE about maintenance fees , about the tiers and rooms not being bookable. Do not purchase a Time share with these people .

      Bluegreen Vacations Unlimited, Inc.

      Date: 03/25/2025

      Dear ********* *******,


      Thank you for taking the time to share your review. We sincerely regret to hear of your disappointment. We would be happy to speak with you in greater detail within three to five business days so that we can further assist. A member of our team will be contacting you at the phone number on file. Thank you for your patience, and we look forward to speaking with you soon!



    • Review fromDebi H

      Date: 03/19/2025

      1 star

      Debi H

      Date: 03/19/2025

      We were exposed to Bluegreen Vacations at a Pro Bass Shop, where they were advertising a Florida stay if you sat through a presentation. We chose St. Petersburg and were able to bring my brother and sister-in-law. We were led to believe that all the resorts were top quality, but our room was not top notch—my brother called it second rate. For the presentation, we were taken to a different location than our hotel where there were ten other couples, each assigned to a salesperson to talk about what they had to offer. We spoke to multiple agents for at least 3 hours, sometimes spending lengthy spaces of time waiting for them to return as we wanted to receive the benefits that we were promised for attending. We kept being pushed towards a large package, but we did not want to take out a loan to pay for it. We eventually took a small package of points and opened a Bluegreen Mastercard to pay for it. We were led to believe we would accumulate enough points to help pay off the yearly maintenance fees. It was quite a shock to learn that no matter how much we used the card, the points were a pittance and DID NOT cover the fees as was described by the agent. We were also led to believe that the value of the package would increase over time and that we could sell it in the future, but that bubble popped when we stayed in a location that lacked so many amenities that we had to bring in plasticware to eat our food.  As retirees in our 70’s, we had envisioned a wonderful retirement, traveling the country. Bluegreen salespeople completely took advantage of us, lied about what they were selling and bilked us out of $12,000 for five mostly lousy vacations. The quality of the “resorts” we stayed was more resembling of a Motel/Hotel than the amazing resort experience we were promised. Considering these circumstances Bluegreen should step up and cancel our timeshare contract.

      Bluegreen Vacations Unlimited, Inc.

      Date: 03/20/2025

      Dear **** ******,


      Thank you for taking the time to share your review. We sincerely regret to hear of your disappointment. We would be happy to speak with you in greater detail within three to five business days so that we can further assist. A member of our team will be contacting you at the phone number on file. Thank you for your patience, and we look forward to speaking with you soon!



    • Review fromMary O

      Date: 03/10/2025

      1 star

      Mary O

      Date: 03/10/2025

      Ive been going through some really tough times lately and my timeshare with BG is just adding to the stress of my situation. It feels overwhelming to have this hanging over my head, especially when Im already worried about keeping a roof over my familys head as this is my main priority, but they do not care and that is so upsetting and sad. Its sad that a multimillion-dollar company doesnt seem to understand the impact this is having on us. Ive reached out for help with canceling, but it feels like no one is listening. The stress of this situation is just so upsetting, and its hard to cope when the money we owe keeps increasing, especially since we know we cant use it.

      Bluegreen Vacations Unlimited, Inc.

      Date: 03/12/2025

      Dear **** *****,


      Thank you for taking the time to share your review. We sincerely regret to hear of your disappointment. We would be happy to speak with you in greater detail within three to five business days so that we can further assist. A member of our team will be contacting you at the phone number on file. Thank you for your patience, and we look forward to speaking with you soon!



    • Review fromCrenia A

      Date: 02/26/2025

      1 star

      Crenia A

      Date: 02/26/2025

      On 1/14/2025 I mailed a letter to The Fountains Resort of Bluegreen Vacations, which is the resort tied to my contract. This letter was addressed to the Resort Director, and it was delivered on 1/16/2025. I have yet to receive any response or acknowledgment. I feel compelled to share my experience so others are forewarned about the dishonesty and poor practices of this company.This all started back in July of 2024. I specifically asked if what we were being sold was a timeshare. I was directly told it was NOT. Trusting that information, we proceeded, only to discover months later during "orientation" that it is a timeshare agreement. This realization left me feeling deceived, betrayed, and frustrated. A representative of this company lied to my face without hesitation. I wrote this letter to get answers. This silence is infuriating, especially considering that I took the time explained in my letter how these events unfolded. I have no idea how to contact the correct person in their sales department or even reach someone in a position of authority. They make it impossible to get any assistance, leaving me as the owner feeling stuck. The sales representative, **** *****, gave me his "direct #" promising I could reach him anytime if I needed anything. When I attempted to call I was met with another lie. It is not his number. They have also informed me that if I want out of this agreement, I need to sell it myself. After being blatantly lied to, why should I be responsible for unloading this burden onto someone else? I wont lie to others just to make this companys mess someone else's problemThe emotional toll of this experience has been overwhelming. We wake up each day reminded of this mistake. They lure you in with promises of dream vacations, but none of it is true. Their dishonesty and lack of integrity have left us feeling disrespected and used. We deeply regret our decision and hope others can read my review to avoid them at all cost. IT IS A TIMESHARE!

      Bluegreen Vacations Unlimited, Inc.

      Date: 02/28/2025

      Dear ****** *******, 


      Thank you for taking the time to share your review. We sincerely regret to hear of your experience. We would be happy to speak with you in greater detail within three to five business days so that we can further assist. A member of our team will be contacting you at the phone number on file. Thank you for your patience, and we look forward to speaking with you soon!



    • Review fromDarla H

      Date: 02/21/2025

      1 star

      Darla H

      Date: 02/21/2025

      Bluegreen Vacations is a very overpriced timeshare. The units are rarely available unless yo book a year in advance. Then you have to spend 1/2 day listening to another sales pitch about buying more "points." The so called property you "bought" is not transferrable and nearly impossible to get rid of without paying a lawyer several thousand to get you out of their contract. The annual maintenance fee has doubled since we purchased. Their vacation facilities are little more than a glorified hotel and anyone could get a much better deal with Air B&B. DON'T BUY!!

      Bluegreen Vacations Unlimited, Inc.

      Date: 02/24/2025

      Dear ***** **********, 


      Thank you for taking the time to share your review. We sincerely regret to hear of your disappointment. We would be happy to speak with you in greater detail within three to five business days so that we can further assist. A member of our team will be contacting you at the phone number on file. Thank you for your patience, and we look forward to speaking with you soon!



    • Review fromDylan M

      Date: 02/20/2025

      1 star

      Dylan M

      Date: 02/20/2025



      I’d give 0 stars if I could. I am an active duty service member on a fixed income. My wife and I sat through the initial presentation and got a cheaper optioned package for bi annual points, and we got another package with 2019 pricing for 10k points. We got hit in April for $1200 in maintenance fees, and then again in November for $2400 in maintenance fees for both contracts. The sales team said our fees would be the same with the new contract and that they wouldn’t change. I am so over this company. No option seems viable to exit this contract. I wish they would have an option for military members who don’t have the funds to just hand them $3000 a year in maintenance fees plus the mortgage payment. This has become more of a headache than what it’s worth. We never should have signed up for this crap. Nobody I talk to at Bluegreen can offer a solution other than paying the overdue maintenance fees to even list the timeshare for sale. I keep getting the run around. There should be a military clause or option for service members to break the contract due to lies and deceitful sales tactics. I would not recommend this company to anyone. Very unhelpful, I just want out of this money pit.

      Bluegreen Vacations Unlimited, Inc.

      Date: 02/21/2025

      Dear ***** **********,


      Thank you for taking the time to share your review. We sincerely regret to hear of your disappointment. We would be happy to speak with you in greater detail within three to five business days so that we can further assist. A member of our team will be contacting you at the phone number on file. Thank you for your patience, and we look forward to speaking with you soon!



    • Review fromBrenda B

      Date: 02/08/2025

      1 star

      Brenda B

      Date: 02/08/2025

      Bluegreen vacations took my money making me believe I could take my 3 night stay anytime. And then contacted me that it would be expiring soon if I didnt use! Dont recommend themrip off ********

      Bluegreen Vacations Unlimited, Inc.

      Date: 02/10/2025

      Dear ****** *****,


      Thank you for taking the time to share your review. We sincerely regret to hear of your disappointment. We would be happy to speak with you in greater detail within three to five business days so that we can further assist. A member of our team will be contacting you at the phone number on file. Thank you for your patience, and we look forward to speaking with you soon!



    • Review fromDawn M

      Date: 02/06/2025

      1 star

      Dawn M

      Date: 02/06/2025

      Hi there,I hope this note finds you well. I really hope that you can help us with a tricky situation. We're dealing with a timeshare purchase, and we're hoping the Better Business Bureau can lend a hand. And we want to let everyone know to not buy a timeshare with Bluegreen!Just to give you a bit of background, my family and I were talked into buying a timeshare -something we had no interest in to begin with. The sales team came on strong and wouldn't let up, and before we knew it, and since they wouldnt let us go, we were signing papers that made us the owners of a timeshare. That was a decision made under duress and we've been regretting it ever since.We've tried to cancel the contract many times, but the company's not helping. *******, one of the **** I managed to get a hold of a couple of days ago, wouldn't even pay attention to us. She pretty much dismissed us off-hand, saying nothing could be done without hard evidence that we were misled which, let's be honest, is nearly impossible to provide after the *******, here we are, feeling duped and frustrated while the company that's supposed to be serving us washes their hands clean. This ordeal has been tough on our family, to say the least, and I can't bear the thought of anyone else being treated this way.We're hoping that with your help, we can hold these folks accountable and finally get this timeshare off our hands. If you need more information to get the ball rolling, just give me a shout.Thank you so much for taking the time to read our story and for any assistance that you can offer. We eagerly await some guidance and hope this situation can be resolved soon.All the best ****** and **** ************** and **** ******

      Bluegreen Vacations Unlimited, Inc.

      Date: 02/10/2025

      Dear **** ******,


      Thank you for taking the time to share your review. We sincerely regret to hear of your experience. We would be happy to speak with you in greater detail within three to five business days so that we can further assist. A member of our team will be contacting you at the phone number on file. Thank you for your patience, and we look forward to speaking with you soon!



    • Review fromBob B

      Date: 02/04/2025

      1 star

      Bob B

      Date: 02/04/2025



      I added a complaint concerning a review we had in Nashville, Tennessee a couple of months ago at which we were consistently promised services and products which have never been delivered. I have had several conversation via email and telephone with Bluegreen upper management in Florida since and after their investigation of the issue they said that since we had no proof or evidence there was nothing they could do about it. My advice is to record every review with BlueGreen. They are only interested in getting your money.

      Bluegreen Vacations Unlimited, Inc.

      Date: 02/06/2025

      Dear Bob *********, 


      Thank you for taking the time to share your review. We sincerely regret to hear of your disappointment. We would be happy to speak with you in greater detail within three to five business days so that we can further assist. A member of our team will be contacting you at the phone number on file. Thank you for your patience, and we look forward to speaking with you soon!



    • Review fromAlandra C

      Date: 01/31/2025

      1 star

      Alandra C

      Date: 01/31/2025

      I have not even made it to check in and hear what they Bluegreen has to offer. I am already disappointed and uninterested in ever using Bluegreen ever again. The contact is horrible. I can't get anyone on the phone and have email several times and have yet to receive call back or a response to an email. I am dreading even taking the trip and really wish I hadn't signed up. I will be warning everyone I know and come in contact with to stay far, far away from Bluegreen!

      Bluegreen Vacations Unlimited, Inc.

      Date: 02/03/2025

      Dear ******* *******,


      Thank you for taking the time to share your review. We sincerely regret to hear of your disappointment. We would be happy to speak with you in greater detail within three to five business days so that we can further assist. A member of our team will be contacting you at the phone number and email on file. Thank you for your patience, and we look forward to speaking with you soon!



    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.