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Bluegreen Vacations Unlimited, Inc.Headquarters
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Reviews
This profile includes reviews for Bluegreen Vacations Unlimited, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 688 Customer Reviews
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Review fromStarla W
Date: 10/10/2024
2 starsSales meeting: Yesterday we went to our annual sales meeting to learn about the sale of BG to ******. ******** started off making the usual sales pitch with numerous open ended questions that only a fool would answer negatively. What would you rather have, memories or a bigger house? I asked him to skip to the questions we wanted answered. He asked if I had been offended. I said no and that I only wanted my questions answered as we said when I sat down with my 93 year old Mom. She informed him the Fountains is the only resort we book annually so no extra points needed. My answer to the question above was thats a stupid question. Well, he was offended apparently bc he left and finally came back with our profile (which we repeatedly asked for) and a manager who was extremely nice and finally answered our questions. We were dismissed and ******** told us to pick up our trash (drinks he served). Then K refused to give us a tour of the new presidential suite so staff rudely organized a tour. We stay here every year and look forward to our luxurious accommodations in the presidential suite. We will continue to come back but we will never have another sales pitch meeting with ********. When K saw we are not buying additional points there was no reason to be rude to my Mom, make us wait 10 minutes for a scheduled appointment, and then to ask us to pick up our trash.I hate going to these meetings but Mom thinks she learns something every year. This year we learned it will cost $12,000-$18,000 to buy into ************ club. What a rip off. Dont but Bluegreen VC! It has always been a hassle to use and the benefits promised are ridiculous. The resorts are not near as nice as you can get on Expedia or other online sources and the cost is ridiculous! $$2700 a year for BG maintenance fees making our stay $500 a night for a three br 3 bath suite.We love our suite at The Fountains, but wish we could use that money to rent a beach house anywhere!Review fromStacey and Judy K
Date: 10/10/2024
1 starMy husband and I were misled with false promises and fake inaccessible benefits during our experience with Bluegreen. Initially, we were sold the lowest plan of ***** points, which was insufficient to plan a meaningful vacation at this level. This was a result of misleading tactics to sell the base plan, only to pressure us later into upgrading.Furthermore, we do not appreciate being forced into additional high-pressure sales presentations during vacations. After we returned home, we promptly canceled the upgrade within the rescission period, having requested confirmation via certified mail to ensure Bluegreen received our cancellation. Despite this, Bluegreen failed to respond by mail, email, or phone to confirm the cancellation. This raises serious concerns about their business practices.We can book a cheaper vacation on our own without using Bluegreen Vacations. This timeshare has proven to be financially draining, with rising fees and no availability. At this point, we have no desire to use the timeshare. We now seek a full cancellation and refund of all the money we have paid.Review fromFaith B
Date: 10/10/2024
1 starMy husband and I had the misfortune of signing a deal with Bluegreen Vacations. At their presentation, it was pitched as owning a real property with a deed, something we could pass on to our kids. Sadly, this wasn't true. We ended up with a points package, not actual property ownership.We found our initial package quite limited, so we decided to upgrade, hoping for better options. Unfortunately, even after spending more, we haven't been able to use the timeshare since we bought it in March 2023. Every time we try to book, there's no availability, so it's been useless for us.The financial strain is heavy. We're stuck with a mortgage, maintenance fees, and credit card payments for something we can't even use. This has put a lot of pressure on our finances, and now we're stuck in a deal that doesn't deliver on what was promised.We feel misled and are looking for a way out of this difficult situation, but after reaching out to their representatives, they have yielded no help. We hope sharing our experience will help others avoid the same issues.Review fromAlbert C
Date: 10/09/2024
1 starPlease please please before you purchase a timeshare with BG make them show you on your computer to their website how many points it actually takes to take a vacation. Their sales tactics provide a brochure that a vacation per night is 200 points (or similar), etc. However, when you are actually ready to book a trip, the points required is much higher and the availability of lower points vacations is much further out. Their big sell point is to use ***. However, your points cover a small portion but resort fees and other costs are not included. A trip to a resort in ****** would cost me my points plus ~$3000 for me and my wife. The maintenance fees are $1000 annually. I essentially was sold a car that I cannot drive that I have to insure for $1000. The exit options are worthless too. 1) You can do a title transfer to someone who will assume your TS. Why would I do that to someone?2) Re-sell ownership through Pinnacle. They list your TS for a value that includes $2000 to Pinnacle. ** also sells your contact information. I am continuously being bombarded by phone calls from people who want to rent my unused units. ALL THE ******** of my biggest regrets. Please learn from my painful and costly *******Review fromErin L
Date: 10/04/2024
1 starErin L
Date: 10/04/2024
They will tell you that its the best cost saving experience for traveling, but they dont tell you that you pretty much have to have their platinum package in order to earn or use your points for trips. They also tell you that you can sell your account if it doesnt work out for you but what they dont tell you is that your mortgage must be paid off first prior to listing a property for sale. Snakes in the grass- dont let them fool you. It is not worth the time or money and will not save you any money in the long run.Bluegreen Vacations Unlimited, Inc.
Date: 10/06/2024
Dear **** *******,
Thank you for taking the time to share your review.We sincerely regret to hear of your disappointment. We would be happy to speak with you in greater detail within three to five business days so that we can further assist. A member of our team will be contacting you at the phone number on file. Thank you for your patience, and we look forward to speaking with you soon!
Review fromJerome & Joanne K
Date: 10/03/2024
1 starJerome & Joanne K
Date: 10/03/2024
Dear Better Business Bureau, We have a timeshare with Bluegreen and this is not working out to our advantage. We got in touch with Bluegreen with our problems and they do not seem to care for us. We entered into this agreement because of the things they told us but none of them seem to be true. The timeshare has been nothing but a headache for us, and it has not fulfilled our expectations in any way. We have tried to communicate with Bluegreen on multiple occasions, but they have been unhelpful. We want to return the timeshare to the company as we no longer find it a worthwhile investment. We understand that we have signed a legally binding agreement, but we feel that the company is not holding up their end of the part. We would be grateful if you could assist us with this matter and ensure that our rights as consumers are protected. Thank you!Bluegreen Vacations Unlimited, Inc.
Date: 10/04/2024
Dear ****** and ****** ******,
Thank you for taking the time to share your review.We sincerely regret to hear of your disappointment. We would be happy to speak with you in greater detail within three to five business days so that we can further assist. A member of our team will be contacting you at the phone number on file. Thank you for your patience, and we look forward to speaking with you soon!
Review fromTodd H
Date: 09/30/2024
1 starTodd H
Date: 09/30/2024
The staff ant Solara Surfside openly discriminated against our family because we are LGBT. They refused to let my daughter join us for our family vacation on their property.Bluegreen Vacations Unlimited, Inc.
Date: 10/01/2024
Dear **** *******,
Thank you for taking the time to share your review.We sincerely regret to hear of your experience. We would be happy to speak with you in greater detail within three to five business days so that we can further assist. A member of our team will be contacting you at the phone number on file. Thank you for your patience, and we look forward to speaking with you soon!
Review fromKenneth G
Date: 09/30/2024
1 starKenneth G
Date: 09/30/2024
I would give them a zero if I could. Totally disappointed in this company. We scheduled a vacation to ******* in March 2024 for a trip in October 2024. Then hurricane ****** hit and the ******* area was affected. We called the hotel and they said the beach and area around ************* had significant damage. We wanted to cancel our reservation but were told that we couldn't due to the clause in the agreement stating that we had to cancel within 30 days after scheduling the vacation. We have no idea when the area will be restored and we only have 6 months to reschedule. We don't want to reschedule during that time frame and they will not give us a refund. After calling them and holding for over an hour each time, when they finally answered, Bluegreen representative hung up on us.Bluegreen Vacations Unlimited, Inc.
Date: 10/01/2024
Dear ******* ******,
Thank you for taking the time to share your review.We sincerely regret to hear of your disappointment. We would be happy to speak with you in greater detail within three to five business days so that we can further assist. A member of our team will be contacting you at the phone number on file. Thank you for your patience, and we look forward to speaking with you soon!
Review fromRandy W
Date: 09/29/2024
1 starRandy W
Date: 09/29/2024
Just use my vacation points at the Marathon Resort which was supposed to be 75% off special but I didn't use the "stupid" code. So I do get the special. I looked every where for the code there isn't one. This company lies more than any lawyer could. Then they wonder why we won't buy more points. Now the Hilton bought them WISH THEY WOULD BUY MY FLIPPIN POINTS.Bluegreen Vacations Unlimited, Inc.
Date: 10/01/2024
Dear ***** ******,
Thank you for taking the time to share your review. We sincerely regret to hear of your frustration. We would be happy to speak with you in greater detail within three to five business days so that we can further assist. A member of our team will be contacting you at the phone number on file. Thank you for your patience, and we look forward to speaking with you soon!
Review fromCallie P
Date: 09/27/2024
1 starCallie P
Date: 09/27/2024
Had no wifi no land line and it rained the whole time so we couldn't call them to reschedule the vist had to get refund for all the ticket we bought and we left a day early because of the hurricane we called them when we got home and they will not give us a refund. They will not give us a reimbursement, for leaving early they will not give us a rain Check to come on a different day they will not help you at all please do not do business with this company.The harassment at the two hour long convention was ridiculousBluegreen Vacations Unlimited, Inc.
Date: 09/30/2024
Dear ****** ********,
Thank you for taking the time to share your review.We sincerely regret to hear of your experience. We would be happy to speak with you in greater detail within three to five business days so that we can further assist. A member of our team will be contacting you at the phone number on file. Thank you for your patience, and we look forward to speaking with you soon!
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