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Business Profile

Pergolas

OG Living LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pergolas.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 25 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We went into contract with this company on 5/26/23 to install two hurricane screens on our private home. They required a 50% deposit and we paid that on 6/1/23 in the amount of $6,354.82. It has been almost two years and they still have not completed the job. I have two years worth of correspondence with them through email of excuses as to why the job is not being done yet, which I believe are lies. There are many other customers who are waiting for refunds and who have brought lawsuits. This company is still doing business in the meantime.

  • Initial Complaint

    Date:01/24/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We made a 50% payment on 8/25/23 for $9,245.12 for hurricane shades. To date, they have not delivered on installing the product for us. They said if we wanted it soon, we could make the other 50% payment to their manufacturer (so obviously the downpayment was not sent to the manufacturer. They started to communicate when they shades might be installed, and then the communication stopped. Have been trying to reach them, but not receiving a call back. We went through 2 hurricanes without having the shades, and we just want our $ back so we can go with another company. The shades were suppled to be installed in 12/23, and we are still waiting

  • Initial Complaint

    Date:10/29/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order in Jan 2024. Still have not got my screen installed, there are constant delays. Sounds like they are going bankcurpt and not wanting to refund customers. It was lot of money, I placed 50% deposite prior to install using my bank account. I need my refund please.

  • Initial Complaint

    Date:09/10/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a contract with OG Luving for a hurricane screen in April, 2024. I made a deposit of ~$6800 with the owners guarantee that the screen would be installed by June 30, 2024. As of today, the permit application with Charlotte County remains on hold pending further information from OG Living. I have attempted multiple times to contact them via email, phone, text and scheduling meetings through their appointment app. I have also requested a full refund with no responses.

    Customer Answer

    Date: 09/24/2024

     
    Complaint: 22264182

    I am rejecting this response because:

    Good Morning -

    Thank you for your note.  I received an email from the company that they were processing a refund on 9/17, however, we have not yet received the refund.

    Sincerely,

    ******* *******-*********

  • Initial Complaint

    Date:07/24/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contracted OG Living to furnish and install MagnaTrack motorized hurricane and insect screens in February 2023 in the amount of $22,321.58. 50% deposit paid; job was expected to be completed November 2023. The company's inability to fulfill the order resulted in client canceling. We have been trying to get a refund since February 2024. They have been unresponsive, I have sent emails, mail and left numerous voicemails. On March 6th I received an email saying refund would take 14 business days, it's now July 24th. Still no refund!

  • Initial Complaint

    Date:07/17/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have had a contract with OG Living it install hurricane shutters for almost 2 years now.We have been given the run around on when our installation will take place. The company did reach out to us after our 1st complaint to BBB but still no shutters.

    Business Response

    Date: 07/17/2024

    If ************** would like to schedule a call directly with the owner and discuss, please visit our website: ********************************************************

  • Initial Complaint

    Date:06/10/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Agreement with OG Living LLC on March 23, 2023 Deposit made of $6,025.91 (50%)Business committed to install motorized hurricane screen system 27ft x10ft with in 6 months First attempt to installed was 8 months , installation in not done until today June 8, 2024 do to damage parts , scratched, dents, wrong hardware. Contacted OG Living more than 30 times since November 30, 2023 via phone , text including owner, only words we will fix in you will be happy but job still not finish, came several times to look it and ever replaced some parts but is still not operating at this time.

    Business Response

    Date: 06/10/2024

    Our customer service representative reached out to ******************** for a scheduled service ticket to be completed today (the day of this posting) and was told that the customer would not be available for services to be rendered. Therefore, the service technician was told to turn around and we would work to reschedule the service at a later date. To now post to both ****** Review and BBB about these issues places OG Living in a bad light, however, in good faith, we've tried to work with this customer to resolve any issue they may have.

    Customer Answer

    Date: 06/10/2024

     
    Complaint: 21822226

    I am rejecting this response because: Og Living call me at 2:20 let me know that manufacture tech (not Og living tech) will be at my home in 30 minutes. I told them that Im at work right now and won't be home until 4:30.

    I talk to manufacture tech explain this situation and problems with product  and that i dont have remote to operate screen so Hi won't be able to inspect operation, we set appointment for this Wednesday June 12 at 4:00pm.

    Hope hi will come we see this Wednesday

    Thank You

    Sincerely,

    *********************************

    Business Response

    Date: 06/11/2024

    We're happy to hear this customer has scheduled a time for the service technician that meets his personal needs and hope the findings allow him to find satisfaction.

  • Initial Complaint

    Date:06/04/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 15, 2023, I entered into an agreement with OG Living to purchase and install 3 hurricane screens for the back/pool lanai for $21,587.39. A down payment of $10,793.70 was made. The estimated installation timeline was 4-6 months. On September 17, 2023, I agreed to an additional order for 1 screen for the front entrance for $5,293.24, making a total down payment of $2,646.62 for this add-on. OG Living has received a total of $13,440.32 in down payments from me.OG Living stated they expected to complete the installation within the expected 6-month timeframe. However, delays ensued, and the installation date was repeatedly pushed back. Initially, the installation was tentatively scheduled for the week of November 15, 2023, but was subsequently delayed to December 17, 2023, January 2, 2024, and beyond, citing issues with production and staffing shortages.The nature of the dispute revolves around OG Living's failure to provide a clear and achievable installation timeline, despite multiple reassurances and revised schedules. Communication has been inconsistent, and the promised installation dates have been missed without adequate explanation or proactive updates. The situation has resulted in significant frustration due to the lack of transparency and failure to meet commitments.OG Living has made minimal efforts to resolve the issue, just email correspondences. On several occasions, I have requested updates on the number of installations ahead of mine, which were provided sporadically, showing a slow progression through their queue. As of the the end of May 223, OG Living has not committed to any specific installation timeframe nor how many are in queue ahead of me.Despite multiple follow-*** and expressing my concerns, the situation remains unresolved, with no clear indication of when the installation will be completed. I would like a firm installation commitment to install by July 20, or a refund of my $13,440.32 and to cancel the agreement.

    Business Response

    Date: 06/17/2024

    We have been in contact with this customer to let them know the latest information we have for their install.

    Customer Answer

    Date: 06/25/2024

     
    Complaint: 21790264

    I am rejecting this response because the response on June 17 to BBB from OG Living is "we have been in contact with this customer to let them know the latest information we have for their install.". However, the only response that OG Living provided since the June 2nd BBB complaint is:

    (a) An email on June 6th stating that there are *********************** and they were averaging 3 a week (yet on April 22nd they had told me 25 were ahead of me).  Hard to believe anything because they still aren't providing an installation timeframe (just assuming that I will calculate the math on my own and make my own assumption).

    (b) A voicemail from OG Living on June 25th, asking me to call them, which I will do on June 26th but I have asked them via email if there's any better info they can provide.

    So, the OG Living Response to BBB on June 17th doesn't address my complaint yet.

    Sincerely,

    *******************

    Business Response

    Date: 07/10/2024

    Mr. ***** can visit our website and schedule a call directly with the owner - ******************************************************** to resolve any impending issues or concerns.

    Customer Answer

    Date: 07/10/2024

     
    Better Business Bureau:

    The owner and I have talked and resolved a pathway forward.

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

  • Initial Complaint

    Date:05/14/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I put a deposit down for goods and services. Neither has been fulfilled. I have been told i was getting a refund but still have not received one.

    Business Response

    Date: 05/28/2024

    This customers ACH refund was processed by ********************** on 5/23 and is under review by Chase Bank.

    Pay to
    ******** (...8xxx)
    Ungrouped - Vendor
    Pay from
    OG Operating (...8xxx)
    Amount
    4,000.00
    Delivery method
    Standard ACH
    Arrives in 1 business day
    Send on
    May 23, 2024
    Deliver by
    May 24, 2024
    Addendum
    Refund
    Status
    Pending review
    Transaction number
    11132715195

  • Initial Complaint

    Date:05/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired OG Living to install our hurricane screens. They told us to apply for a ***** Fargo financing card and we did. They then kept changing the installation date stating they were backed up. They charged our account in September/ October 2023, before the installation. I complained to the owner *********************** as to why they charged our account before they started the installation. He just said to please give them time and they are backed up. They started the installation in November, after we had two make a first credit card payment. They never installed the screens properly and said that the screens had defects from the manufacturer and they would order new screens. After many calls, emails, they came back in February to try to fix, but they made it even worse. The manager ***** said he would call the manufacturer and come back and fix it. Our screens do not work, no one came back to fix the issue and we are now in May. I have emailed this company, called them- it always goes to voicemail and left numerous messages. I have called the owner **** on his cell and texted him- no response for months. He ripped us off, charged our card before he installed, never finished the installation and now disappeared. His company is non responsive. The people who used to work there are all gone and we cannot reach anyone. They are scammers and fraudsters. We want our money back and for them to come and remove their junk they left inoperable.

    Business Response

    Date: 05/06/2024

    We strongly disagree with this review. A factory rep, completely independent of OG Living, will be contacting this customer in order to come and assess the situation.

    Customer Answer

    Date: 05/07/2024

     
    Complaint: 21662462

    I am rejecting this response because:

     

    The company has avoided my emails, calls and now they claim someone will contact me. I have been trying to communicate with the company who does not answer calls or return voicemails, left messages on the owner's cell including text messages that he never responds to, I have emailed and received no response. 

     

    They illegally charged our card without any authorization and before they even started installing. They committed bank fraud. They left us with defective and inoperable screens and have been avoiding our calls, texts and emails and all they can say is that someone will contact us. This is unacceptable. No one has contacted us and we want our money back. They took more than $28,000 and ran off. I am not the only customer who complained, just look at their other reviews and complaints. 

    Please see attached 3 emails without a response in April. Also, attached is a text message to the owner confirming he charged our card before installation. We had to pay our first installment before installation was even started. I have also left nu,erous messages on the company's voicemail and his cell phone. This company never answers the call, whether you call in the morning or afternoon, during normal business hours. 


    Sincerely,

    Zeljka P

    Business Response

    Date: 05/10/2024

    Our CSR has reached out to this customer and left a vm. As stated previously, we have reached out to the factory for an independent rep to come and inspect this issue. We hope it is resolved soon.

OG Living LLC is NOT a BBB Accredited Business.

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