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Business Profile

Online Retailer

Roxcart USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Roxcart USA's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Roxcart USA has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Roxcart USA

      1471 S Federal Hwy Boynton Beach, FL 33435-6003

    • Roxcart USA

      968 N Ethlyn Rd Winfield, MO 63389

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/08/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased one ring set from this company in November 2022. When it came it was very poorly made, so we never placed another order. Suddenly in January I get an email that says my order shipped, but I never placed an order. I see that it is a membership fee that was not on the initial order screen when I placed the order in November. I looked back and they had since November charged me this fee. I tried to find contact info on the website but there was only an email. I immediately contacted them and a rep got back to me via email. He said if I wanted to cancel my membership all I had to do was reply to his email. I did. Every month, including January, they have charged me $30 and $12.95 over and over again. Every transaction says that it is for shipping insurance or something like that. I have reached out to the company multiple times demanding they cancel it again. Im told it is. I have had to call my bank every time and dispute several transactions. My bank put a block from the company and still charges keep going through. Reading the hidden page on Membership it says one fee and cancel anytime. I am charged multiple and different amounts several times a month and it is never changed.

    • Initial Complaint

      Date:02/03/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I initially gave my debit card information to this company thinking I was going to be purchasing a necklace for ****. The necklace never came and ever since this purchase, and November 2022 they have charged my card $30 and $12.95 just about every week since the initial purchase attempt in November. And every transaction says that it is for shipping insurance. I have reached out to the company multiple times demanding they delete my information with no response. I have had to call my bank and dispute several transactions, and even after getting my bank card changed, these transactions are still going through.

    • Initial Complaint

      Date:01/23/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I order a sunflower necklace from them back in November and never received anything i reached out to them via email and each time i got charged again. I have two extra charges and no product and no matter when i called its all ways busy and you cant talk to anyone directly. So I would like all three payments of ***** each refunded back to me. Order number is ROXC202022

    Roxcart USA is NOT a BBB Accredited Business.

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