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Business Profile

Air Conditioning Contractors

One Hour Air Conditioning & Heating

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Conditioning Contractors.

Complaints

This profile includes complaints for One Hour Air Conditioning & Heating's headquarters and its corporate-owned locations. To view all corporate locations, see

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One Hour Air Conditioning & Heating has 14 locations, listed below.

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    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 12 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/01/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid for 2 surge protectors only recieved 1.Called One hour air over a dozen times. No response. Would like a return of $374.22.thanks for your help

      Business Response

      Date: 11/05/2024

      Spoke with the client today.  Going out tomorrow to install the other surge protector. 

      Customer Answer

      Date: 11/07/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** ****

    • Initial Complaint

      Date:04/24/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      One Hour Air tech did not do a diagnostic with multimeter initially, but stated our ECM ************ was 'dead' & needed to be changed; he installed a new one & the system did not work; second tech changed capacitor in heat pump & system worked; we allege that the problem all along was the capacitor not the motor since the motor was working fine prior to calling AC company; we claim that AC company misrepresented the issue & charged us 770 + annual contract for their service; we want BBB to obtain a refund for us of at least 500 dollars because the company scammed us to purchase a new motor that they never tested as being bad; they even wanted us to obtain a ultra-violet system as well. The charge, if done correctly, would have been for the price of the *********************************** around 200 or less; One Hour Air misrepresented what needed to be done claiming it was the motor; first tech never checked if the capacitor was dead or not in the heat pump; he worked by intuition not scientific trouble-shooting to get us to buy a new motor. The second tech, a senior tech, explained to us that the first tech did not follow proper procedures in his rush to obtain a 'sale'; this is more than a refund matter; it has to do with misrepresentation & deceptive business practices by the company to price ***** a senior on a fixed income.

      Business Response

      Date: 11/05/2024

      This refund was processed back on May 15, 2024 in the amount of 522.33.  This refund exceeded the customers desired resolution. 

    One Hour Air Conditioning & Heating is NOT a BBB Accredited Business.

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