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Business Profile

Department Stores

Beall's, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Department Stores.

Complaints

This profile includes complaints for Beall's, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Beall's, Inc. has 260 locations, listed below.

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    Customer Complaints Summary

    • 60 total complaints in the last 3 years.
    • 18 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/20/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order back in the beginning of May but never received it. I have been asking for a refund for almost 6mths and still dont have it. They tried to blame it in incorrect information but everything is correct. I just want my money back. Thank you!

      Business Response

      Date: 10/24/2023

       Based on the conversation that we had with ***************************, we were able to confirm that the order was not placed with Bealls *******. We advised Ms. *************;to dispute the charges as the website she ordered from is fraudulent. 

    • Initial Complaint

      Date:08/28/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I shopped at Burkes Outlet on August 25, 2023, spending a total of $443.10. The cashier asked for my driver's license to look up my account and never returned them back to me. I noticed when I got home. I left the store and came straight home.I called the store, speaking to the person that ring up my merchandise and she verified it was her and my lincense was there.I called the store back on, August 26. 2023 to retrieve my driver's license and was told by ******, with a ill-bred attitude from her with a laugh, that they weren't there.I continued to ask where was my driver's license, with no avail of getting an *****************************.************************************************************************************************************************* ~3.1 mi **************

      Business Response

      Date: 09/15/2023

      We originally received a call from ****************** on 8/26/23 regarding her drivers license.  Ms. ******** comments were elevated on 8/27/23 to our Store Operations and LP teams for investigation.  As a result of the investigation, it was determined that ****************** was handed back her drivers license during the transaction. At 16:26, she gave the license to the associate.  At 16:31, the associate gave her back her license and does not appear to drop the license in the store.  Our Store Operations team has tried to contact ****************** at both numbers that were provided by her at the initial contact and both numbers go straight to voicemail.  If ****************** can provide a good contact number where she can be reached then we can provide it to our Store Operations team.

    • Initial Complaint

      Date:08/22/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SEE ORDER ********. I ORDERED LIGHT WASH SHORTS AND MEDIUM WASH WERE SENT TO ME. I CALLED CUSTOMER SERVICE AND WAS GIVEN 2 WAYS OF RESOLVING THE MATTER. I COULD SEND THEM BACK VIA ***** WHICH WAS NOT POSSIBLE FOR ME, I DO NOT DRIVE. I COULD ACCEPT A CREDIT OF 20% AND A CREDIT FOR THE COST OF SHIPPING. I CHOSE THE LATTER. WHEN MY CREDIT CAME IT WAS FOR SHIPPING ONLY. AGAIN I CALLED ****. SERVICE. I WAS TOLD THERE WAS NO RECORD OF THEM TELLING ME I WOULD ALSO GET 20% CREDIT. I WAS THEN OFFERED FREE SHIPPING ON MY NEXT ORDER. AGAIN I THANKED ******* BUT I ACCEPTED NOTHING ELSE BECAUSE THE RIGHT THING HADN'T AND WASN'T GOING TO HAPPEN. WHILE I BELIEVE BOTH REPS GENUINELY WANTED TO RESOLVE MY ISSUE THE CONSTAINTS IMPOSED BY COMPANY POLICY PROHIBITED THEM FROM DOING SO. THE FIX FOR THIS PROBLEM IS SIMPLE. DELIVER THE SHORTS THAT I ORDERED OR REFUND THE FULL AMOUNT OF MY PURCHASE. I WOULD PREFER GETTING THE SHORTS THAT I ORDERED RATHER THAN A REFUND.

      Business Response

      Date: 08/24/2023

      During the fulfillment process, great care is taken to ensure each guest receives the correct product.  However, we understand human error can sometimes occur and for that, we sincerely apologize.

      To make things right, we have issued a refund to the original payment method for the item(s) shipped in error.  Please keep or donate the item(s) received in error. If the shorts that you ordered are still available and you would like to reorder, please let us know.  A live associate will need to process the order by phone.  We will honor the same sale price from the original order for each pair and waive the shipping fee. 

    • Initial Complaint

      Date:08/14/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had a ******* credit card for several years and have always paid on time like I do with all my credit cards, mortgage, and car. I am never late because I have worked so hard to build my credit. I called ******* a couple of months ago and used the automated services to pay my balance off in full. It was paid, in full, as per the amount the automated teller said to pay. Zero balance. I put my card away and didn't think about it again. Today I received an alert that my credit score dropped 70 points. I found that ******* had put a 30-day-late report on my file. I called the customer services ********************** and was told there was a $3.52 finance charge on my account that went unpaid. I explained that I paid it off in full several months back and the gentleman said, "Yes I see that so I'm not sure why you were charged interest on a zero balance. I am taking off the $3.52 and the late charge we also applied for the finance charge bringing your account to a zero balance." He gave me a confirmation number and said I will receive a letter confirming the zero balance in a few days. I appreciate his efforts to do that, however it still remains that I have a 30-day-late hit on my credit now the ONLY one in more than 10 years for a finance charge on an account that I had paid off in full. PLEASE take this off of my credit report. My hard earned excellent credit score is ruined because of this. I am heartbroken by it and cannot believe this has happened.

      Business Response

      Date: 08/17/2023

      This complaint was sent to wrong company and needs to forward to ************* since it is related to the credit card.

      Warm Regards,

      Guest Services

      Customer Answer

      Date: 08/17/2023

      August 14, 2023

      Comenity Bank
      Bealls
      P.O Box 182273
      ********, **** 43218

      To whom it may concern,

      I am writing you in regard to my account with ********************** (Account Ending in ****) of which I have had for several years and have never once been late. I called a few months ago and, through the automated teller, I paid my balance off in full based on the amount the automated teller said was due. It was paid in full. I paid the amount the automated teller said was the full amount.

      Today I received notice from the credit bureaus that my score went down almost 70 points. I have worked very hard for more than 10 years to raise my score and am in excellent standing with all of my accounts and had an excellent credit rating.

      I called Bealls and spoke with a representative who confirmed that I had paid off the account in full. He said that a finance charge of $3.52 had been added to my account after I made the payment in full. He then said a late fee was also added afterwards. He stated he did not understand why I was charged a finance fee after it was paid in full and he subsequently removed the finance fee along with the late fee, bringing the account to a zero balance again. He is sending me a letter that my account is at a zero balance in a few days. His phone confirmation was #****. He recommended I send a letter to Bealls to request the negative credit report of 30-days-late be removed.

      I am so heartbroken by this negative report on my credit file. I truly have taken such pride in having an excellent credit score and never paying anything car, mortgage, credit cards late. Bealls has ruined my credit over what I believe is a glitch and I am asking kindly if you could remove the negative reporting from my credit file. All three credit centers have been impacted by this with the large drop in my score. Please help!

      Sincerely,

      ***********************

      Business Response

      Date: 08/31/2023

      This complaint was sent to the wrong company and will to be forwarded to ************* since it is related to the credit card

    • Initial Complaint

      Date:08/11/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been receiving emails from Bealls for months. Each time, I request to unsubscribe, yet I continue getting them. I utilized the live chat and was told I was unsubscribed already, but I kept getting emails. I emailed Bealls, but the emails continued with no response. I also messaged them through social media. I have gone so far as to complain to the state attorney general's office.

      Business Response

      Date: 08/17/2023

      BBB Complaint #********

      We have unsubscribed the guest's email from all our marketing email list for all brands. We have reached out by phone to the guest and to let her know what actions have been completed.

      Customer Answer

      Date: 08/17/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:08/03/2023

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order from Bealls Outlet on 5-15-2023 totalling $34.25. Order was never received. I wrote to them and a reshipment of my items was sent on 6-24-2023. Second shipment also was never received. Wrote to them again and complained and demanded a full refund. All I get back from them is the same form letter saying they will look into it. Not acceptable! All I want now is a full refund. Thank you in advance for your help.

      Business Response

      Date: 08/17/2023

       

      Unfortunately, the information shared in your communication does not provide enough detail or identifying information to complete action on your inquiry. Please provide your phone number so we may reach out to you and provide further assistance. 

      Business Response

      Date: 08/17/2023

       

      Our Reply:

      Unfortunately, the information shared in your communication does not provide enough detail or identifying information to complete action on your inquiry. Please provide a valid phone number so we may reach out to you and provide further assistance. 

      Customer Answer

      Date: 08/23/2023

       
      Complaint: 20413198

      I am rejecting this response because: My correct phone number is *************

      Sincerely,

      *************************

    • Initial Complaint

      Date:07/24/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned an item that was ordered online for full refund back to a bealls outlet store for a refund back to my credit card . Instead I recieved a gift card by email. I have contacted customer service several times with no response back. I am requesting a refund back to my credit card for the item I returned. I recieved a email stating that my refund was processed back to my credit but instead I recieved a gift card for the return.

      Business Response

      Date: 08/03/2023

      Due to system issues **************** order was refunded to a virtual gift card instead of the original method of payment.  We have fixed the system issue and it is no longer be a problem.

      Bealls did however attempt to refund the virtual gift card amount to the original method of payment. Unfortunately,the credit card denied the transaction.Attempts were made to contact the **************** by phone for an alternate credit card to apply the refund.

      The new credit card information has been received and the refund has processed successfully. She should see the refund posted to her account as soon as the bank-to-bank processing completes.

    • Initial Complaint

      Date:07/20/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase from Bealls Store, as it was being sent to me the box was damaged. After calling the company many times I was finally told my refund was being processed but it would take 2 billing cycles for me to get my refund. This isn't fair or just to say I'll take your money now and give it back months later.

      Business Response

      Date: 08/08/2023

      We sincerely apologize for your unpleasant experience with our company. Satisfaction is our goal, and we wish to bring forth a resolution to your complaint. The refund was processed on 06/29/23 for a total amount of $81.02 and settled on 07/20/23. If you log in to your account, you should be able to see that reflect on your account. 

      We apologize for the confusion and delay in resolution.

       

      Customer Answer

      Date: 08/09/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:07/17/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid my Bealls credit card June of 2022, after paying the entirety of the credit card balance a retroactive late fee was charged to my account. I never received a bill after paying off my card balance and was under the assumption the balance was paid. Months later in February of 2023 I randomly received a bill for around three hundred dollars showing late fees and interest all stemming from the late fee I was unaware that had been added to my account after my total balance payment. I reached out to customer service and explained the situation and received no help. I made it clear that I had paid my balance in full and hadnt received a bill making me aware of any late fees or charges after the payment was made. No assistance was provided. As a single mother I paid what I could until July 4th when I called to once again pay my entire balance and close my credit card account. The customer service representative assured me that I was paying the entirety of the bill and after failing to convince me to keep the account open agreed to close the account. She also assured me that I would not receive another bill. I made clear the situation back in February and she assured me that there were no other charges on my account and after that payment my account would be paid off and closed permanently. On July 13th I received a bill with a late fee of $40 and an interest charge of $4.08 with the posted date of the charge being July 1st, 3 days before I had paid my bill in full. I called and explained this entire situation and after asking to speak with a supervisor I received the offer of a $19 credit and had to pay the remaining $25. All of these charges stemmed from a single late fee I was unaware of from June 2022. Bealls has scammed me out of hundreds of dollars in late fees and interest added onto my account AFTER I had made full balance payments twice, both times refusing to remove the charges and assuring me that I was paying the entirety of the balance.

      Business Response

      Date: 08/09/2023

      This complaint was sent to the wrong company. We forwarded it to ************* since it is related to the credit card.  

      ************* has provided this response: The ************* representative spoke with ****************** on 7/28/23 to let her know the complaint was forwarded to them for research and will call her back when there is more information to share.  

      On 8/8/23 Bealls was informed that they completed their investigation and identified an error with the account.  To correct the error, they have credited the customer's account. They are also sending a letter to let ****************** know the outcome of their investigation.

    • Initial Complaint

      Date:06/16/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wednesday June 14, 2023 I went into the ************* store, with a friend of mine. We had been to the ***********, ** location the day before, but they dont carry greeting cards, so we decided to go to the ** store. We roamed around looking at clothes, (we were in the store for approximately 45 minutes or so), after pursuing clothes I then went to look at the cards. There was (and has been) a manufacturers sign stating that the cards are $1.49 each - as they have been whenever we have purchased cards before. Imagine my surprise when I went to check out and was told each one (approximately 15 cards) rung up as $3.49. I pointed out the sign and advised them that its a posted price and it must be honored - per FEDERAL law. They refused. I left and my friend followed. I called the manager, who was indifferent, and said they dont give discounts on greeting cards. I explained, again, that it is a posted manufacturers sign and the price must be honored. We dont do that here. I called corporate and they said its up to the store. Federal LAW is not being abided by, per corporate office??? This is a very serious situation. I dont know where to report this violation other than to the BBB. I would appreciate being advised if there is a more appropriate place to report this.

      Business Response

      Date: 07/12/2023

      We apologize that the guest did not have a satisfactory experience in our ************* Bealls ******* store.  We investigated and have discovered that $1.49 signage was posted over the incorrect greeting card area.  This sign has been removed to prevent additional guest confusion/upset going forward.  We are also reaching out to the guest directly to resolve to her satisfaction.


      Customer Answer

      Date: 07/12/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    Beall's, Inc. is NOT a BBB Accredited Business.

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