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Business Profile

Home Builders

Toto Custom Home Builders LLC
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for Toto Custom Home Builders LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Toto Custom Home Builders LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/02/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has been abusing our community with all of their trucks and driving so fast that people have to jump out of the way. When confronted the owner said get lost and i will put you in a pond!

      Business Response

      Date: 12/16/2024

      Hello. Mr **** is and was never a customer or client of our establishment. Mr **** live on a street where we are building a custom home and he has been harassing, threatening and following our employees and their spouses home, screaming threats at them. 
      we have already notified the ************************** and filed a harassment and stalking complaint against Mr ****. We are currently awaiting our trial date for an order of protection and no contact order to be issued by the judge in Lee County Court. Once received, we will forward that order to your office for review along with Mr. ****s arrest record. 
      mr **** has continued to harass our entire team, all while heavily under the influence of alcohol or illegal substances. We have done everything in our power to avoid him including driving in the opposite direction of his home. He continues to follow and harass us and we have had no business dealings with this person ever. His complaint is clearly an attempt to smear our outstanding rating within our community. 

    Toto Custom Home Builders LLC is BBB Accredited.

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