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Business Profile

Identity Theft Protection

ID Guard

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Identity Theft Protection.

Complaints

This profile includes complaints for ID Guard's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

ID Guard has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • ID Guard

      2655 Ulmerton Rd., Ste 121 Clearwater, FL 33762

    • ID Guard

      32 N Gould St Sheridan, WY 82801

    • ID Guard

      722 116th Ave N Saint Petersburg, FL 33716

    Customer Complaints Summary

    • 129 total complaints in the last 3 years.
    • 102 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/30/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did not order this. I did not authorize a 3.49 charge on my account. This is fraud. I want a refund now.

      Business Response

      Date: 12/30/2024

      Dear Shangonaba *****,

      As per your request, your account has been canceled under the cancellation number # ***** as of today 12/29/2024. There will be no further charges to your account.

      The refund has been sent out to the address provided: ***************************************. This will be in the form of a check. You can expect it in the next 7 to 10 business days.

      Charges were authorized; the account was created on Saturday December 21st, 2024, at 2:32:39 PM, from phone number: *************, according to all records. We regret your bad experience with us. We appreciate your feedback on this matter, as this is not the way we do business.

      Please feel free to contact us at ************ if you have any questions.

      Sincerely,
      Customer Support Team

    • Initial Complaint

      Date:12/27/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a check statement of 3.49$ from ***************************** and it is a scam, they commited fraud on my account through a call I received saying I won a promotional gift card. They took my information and used it to send a check and open an account with this website. I would like that account closed and terminated. I need the account closed as soon as possible before they get more of my information.

      Business Response

      Date: 12/29/2024

      Dear ***** ********,

      As per your request, your account has been canceled under the cancellation number # ****** as of today 12/29/2024. There will be no further charges to your account.

      Charges were authorized; the account was created on Thursday December 19th, at 3:07:59 PM, from phone number: **************, according to all records. We regret your bad experience with us. We appreciate your feedback on this matter, as this is not the way we do business.

      Please feel free to contact us at ************ if you have any questions.

      Sincerely,
      Customer Support Team

      Customer Answer

      Date: 12/30/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ********

    • Initial Complaint

      Date:12/23/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ID Guard LLC is drafting money from my account by writing themselves a check using a different name other than mine.I have called to cancel and told them I have never authorized them to draft anything they did not stop the draft this has happened more than once I want a full refund and the draft stopped or I'll contact a lawyer.

      Business Response

      Date: 12/23/2024

      Dear ******* *********,

      As per your request, your account has been canceled under the cancellation number # ****** as of today 12/23/2024, and the amount that was charged to you will be refunded.There will be no further charges to your account.

      The refund will be sent out to the address provided: ******************************************. This will be in the form of a check. You can expect it in the next 7 to 10 business days.

      Charges were authorized; this was created by ****** *********,on Monday, March 18th, at 3:41:35 PM, from phone number: *************, according to all records. Also, according to our records, you did call us back on 09/23/2024 to ask about services, and all information was provided, including the fact that it was *** ****** who lawfully opened this account. We regret your bad experience with us. We appreciate your feedback on this matter, as this is not the way we do business.


      Please feel free to contact us at ************ if you have any questions.

      Sincerely,
      Customer Support Team

      Customer Answer

      Date: 12/26/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* *********

    • Initial Complaint

      Date:12/18/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Id guard llc charged my bank account 3.49 on 11/21/24 and then charged my account ***** on 12/16/24, I am unsure how they got my account and routing number but it came out via electronic check which means they have it, because of this had to put a freeze on my account and now need to change my bank account which is going to create a huge headache for me. I have never been on this website. When we called them to cancel whatever service I am apparently signed up for they said I had used a coupon website that signed me up for it. Again I never would have put my account number or even card number on a coupon website so I am unsure how they got the account number.

      Business Response

      Date: 12/19/2024

      Dear ******,

      As per your request, your account has been canceled under the cancellation number # ****** and the amount that was charged to you has been refunded. There will be no further charges to your account.

      Please note that your refund will be sent in the form of a check. It will be sent to the following address: ************************************. You can expect to receive your refund within 7 to 10 working days of having received this.

      According to our records, the service has been provided as requested since 11/18/2024. We regret your bad experience with us. We appreciate your feedback on this matter, as this is not the way we do business.

      Please feel free to contact us at ************ if you have any questions.

      Sincerely,
      Customer Support Team.

    • Initial Complaint

      Date:12/10/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company stole $3.49 from my bank account using a fraudulent check (check #******). I never signed up for their service and I want my money back.

      Business Response

      Date: 12/10/2024

      Dear ***** ****,

      As per your request, your account has been canceled under the cancellation number #****** as of 12/10/2024, and the amount that was charged to you will be refunded. There will be no further charges to your account.

      The refund has been sent out to the address provided: **************************************. This will be in the form of a check. You can expect it in the next 7 to 10 business days. As mentioned on previous email, these usually takes 2 to 3 weeks to arrive.

      According to our records, the service has been provided as requested on the call received on 11/12/2024, at 1:55:00 PM, from number *************. We regret your bad experience with us. We appreciate your feedback on this matter, as this is not the way we do business.

      Please feel free to contact us at ************ if you have any questions.

      Sincerely,
      Customer Support Team

    • Initial Complaint

      Date:12/10/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is a commonplace scam, they buy your bank details on the internet and bill you, if this company has billed you call your bank immediately to dispute the charge, the clock is ticking

      Business Response

      Date: 12/10/2024

      Dear ******** Treat,

      As per your request, your account has been canceled under the cancellation number #****** as of 11/04/204, and the amount that was charged to you will be refunded. There will be no further charges to your account.

      The refund has been sent out to the address provided: ********************************************. This will be in the form of a ********* can expect it in the next 7 to 10 business days. These usual takes 2 to 3 weeks to arrive.

      These charges were not fraudulent charges, according to our records, the service has been provided as requested on the call received on Monday September 9th, at 4:46:09 PM, from number *************. We regret your bad experience with us. We appreciate your feedback on this matter, as this is not the way we do business.

      Please feel free to contact us at ************ if you have any questions.

      Sincerely,
      Customer Support Team

    • Initial Complaint

      Date:12/06/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I found a debit to my checking account today.The check was debited today.I called the "customer service" phone number on the face of the check.I had a 19 minute and ****************************************************************************************************************** I had somehow ordered this service. Every question and suggestion of the ***resentative was answered "no" by me. I made it clear that this debit to my checking account was theft and fraud to be ***orted to the ***. Repeatedly the *** read from a sheet the many benefits I would enjoy from this service. These were all irrelevant to me, as I have two other id theft services which are for free. Also I am alert to scam come-on offers. I am a retired attorney and know the pitfalls of ever agreeing to the slightest offer of "free" benefits.The amount fraudulently debited from me was $44.99. The come on monthly "gift" was a $20 shopping card. I would never and have never agreed to such a deal.Eventually my ***eated assertions led to a promise of cancellation with a cancellation number.When I said that, of course, mere cancellation wasn't good enough, I required a credit back of the $44.99 which had been fraudulently stolen from me. I was offered first a $20 ******* shopping card, then a $40 card. When I demanded an amount at least equal to the theft. A $45 card was then promised, but I'd have to give my email address to receive it somehow by email.Right now I am still waiting for the email, and my next step is going to my bank, B of A, for alternative forms of help.

      Business Response

      Date: 12/06/2024

      Dear ****** Livewell,

      As per your request, your account has been canceled under the cancellation number #****** since 12/05/2024, and the amount that was charged to you will be refunded. There will be no further charges to your account.

      The refund will be sent out to the address provided: *******************************************. This will be in the form of a ********* can expect it in the next 7 to 10 business days.

      Charges were authorized; this was created on Wednesday November 6th, 2024 at 4:12:42 PM, from phone number: **************, according to all records. We regret your bad experience with us. We appreciate your feedback on this matter, as this is not the way we do business

      Please feel free to contact us at ************ if you have any questions.

      Sincerely,
      Customer Support Team

      Customer Answer

      Date: 12/09/2024

       
      Complaint: 22645193

      I am rejecting this response because: The business has used a name entirely different from mine in this respons. Thus, any check I might receive would be impossible to negotiate. Also this business has a precisely identical history of both initiating the string of frauds and then NOT paying the amount in the "CHECK."

      Sincerely,

      ********* ********

      Business Response

      Date: 12/09/2024

      *********,

      Our biggest applogy that the error on your name on previous answer. You are totally right, we did write the incorrect name on answer. It was out  mistake.

      The refund tho, has been sent with no mistake. The refund will be sent out to the address provided: **************************************************************************. This will be in the form of a check. You can expect it in the next 7 to 10 business days.

      Please feel free to contact us at ************ if you have any questions.

      Sincerely,
      Customer Support Team

    • Initial Complaint

      Date:12/04/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did not order this. Not did I authorize a44.99 charge on my account. This is fraud. I want a refund now.

      Business Response

      Date: 12/04/2024

      Dear April,

      As per your request, your account has been canceled under the cancellation number #***** and the amount that was charged to you has been refunded. There will be no further charges to your account.

      Please note that your refund will be sent in the form of a check. It will be sent to the following address: **************************************. You can expect to receive your refund within 7 to 10 working days of having received this.

      According to our records, the service has been provided as requested since 11/6/2024. We regret your bad experience with us. We appreciate your feedback on this matter, as this is not the way we do business.

      Please feel free to contact us at ************ if you have any questions.

      Sincerely,
      Customer Support Team.

    • Initial Complaint

      Date:12/04/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11-19-2024 idguard llc has for the laST four MONTHS has TAKEN ***** from my account in which they wrote themselves a check with my name on it. which has made me overdraft causing fees and affecting my credit score. i have called the number ************ and still am getting billed for a service i never asked for. im a disabled veteran who lives on a fix income and budget my expenses wisely.

      Business Response

      Date: 12/04/2024

      Dear *******,

      As per your request, your account has been canceled under the cancellation number #****** and the amount that was charged to you has been refunded. There will be no further charges to your account.

      Please note that your refund will be sent in the form of a check. It will be sent to the following address: ************************************. You can expect to receive your refund within 7 to 10 working days of having received this.

      According to our records, the service has been provided as requested since 7/26/2024. We regret your bad experience with us.We appreciate your feedback on this matter, as this is not the way we do business.

      Please feel free to contact us at ************ if you have any questions.

      Sincerely,
      Customer Support Team.

    • Initial Complaint

      Date:12/02/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was tricked into giving information being told I was contacting my cellphone provider. Trying to stop the transaction they ended the call. When I called back they were very belligerent and refused to help.

      Business Response

      Date: 12/02/2024

      Dear ****** ******,

      As per your request, your account has been canceled under the cancellation number #****** as of 12/02/2024, and the amount that was charged to you will be refunded. There will be no further charges to your account.

      The refund will be sent out to the address provided: ****************************************. This will be in the form of a check. You can expect it in the next 7 to 10 business days.

      Please feel free to contact us at ************ if you have any questions.

      Customer Answer

      Date: 12/04/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ******

    ID Guard is NOT a BBB Accredited Business.

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