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Business Profile

Identity Theft Protection

ID Guard

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Identity Theft Protection.

Complaints

This profile includes complaints for ID Guard's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

ID Guard has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • ID Guard

      2655 Ulmerton Rd., Ste 121 Clearwater, FL 33762

    • ID Guard

      32 N Gould St Sheridan, WY 82801

    • ID Guard

      722 116th Ave N Saint Petersburg, FL 33716

    Customer Complaints Summary

    • 129 total complaints in the last 3 years.
    • 102 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/05/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was also scammed by ID Guard LLC, account # *******. I have not authorized any automatic withdrawals from our bank account. Refund the $3.49 amount and cancel any automatic withdrawals immediately or legal action will be forthcoming. My information was fraudulently obtained when I called what I thought was my bank phone number. An individual with an India accent misrepresented himself as an employee of the bank, which made it easy for him to obtain the routing and account number of my account. He then proceeded to ask yes or no questions. For example, "Do you have a pen?", "Did you get the confirmation number?" After I answered yes, he hung up. This was obviously a scam to prey on people in order to get account numbers and recordings of people saying yes.

      Business Response

      Date: 11/05/2024

      Dear ***** ******,

      As per your request, your account has been canceled under the cancellation number #****** since 11/05/2024, and the amount that was charged to you will be refunded. There will be no further charges to your account.

      The refund will be sent out to the address provided: ****************************************. This will be in the form of a check. You can expect it in the next 7 to 10 business days.

      These charges were not fraudulent charges, according to our records, the service has been provided as requested on the call received on Thursday October 17th, 2024, at 4:49:26 PM, from number **************. We regret your bad experience with us.We appreciate your feedback on this matter, as this is not the way we do business.

      Please feel free to contact us at ************ if you have any questions.

      Sincerely,
      Customer Support Team

    • Initial Complaint

      Date:11/04/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/23/2024 my bank account was charged $3.49 by IDGuard, LLC by a "check" #****** with my printed name as the signature. I did not authorize this check. Again, on 10/15/24 my bank account was charged for another $44.99 by the same company, IDGuard, LLC. This time "check" number was ******. On the check was referenced account #*******. I have no idea what account number that is.On 10/21/2023, I called ************ (the # that was on the "check") and spoke to *****. I told her I had never authorized these charges and asked where they had gotten my bank account information from. She spoke very, very quickly and did not let me get in a word edgewise. She said she would not have any more charges made to my account, and that she would send me an email. She said if I had any questions, to only contact her at the following number ************. She did send me the email which said that no further charges would be made to my account, but the company's logo at the bottom was not IDGuard. I don't recall what it was, because the email disappeared after about 2 weeks which did not leave me feeling comfortable. I don't want to call her back.

      Business Response

      Date: 11/04/2024

      Dear ****** *******,

      As per your request, your account has been canceled under the cancellation number #****** since 10/21/2024, and the amount that was charged to you will be refunded. There will be no further charges to your account.

      The refund will be sent out to the address provided: ******************************************* This will be in the form of a check. You can expect it in the next 7 to 10 business days.

      These charges were not fraudulent charges, according to our records, the service has been provided as requested on the call received on Thursday September 19th, at 4:57:10 PM,from number **************. We regret your bad experience with us. We appreciate your feedback on this matter, as this is not the way we do business.

      Please feel free to contact us at ************ if you have any questions.

      Sincerely,
      Customer Support Team

      Customer Answer

      Date: 11/07/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, I never gave permission to this business to create a check with my bank information and my printed signature to draw money from my bank account. 

      Sincerely,

      *********** *********

    • Initial Complaint

      Date:11/04/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called a different company to cancel another subscription and got a $3.49 check on my account instead of the refund I requested the next day. I disputed this with my bank. Then 24 days later got a second check for $44.99. I called Idguardllc to cancel and get a refund. They canceled but refused refund. I never authorized this.

      Business Response

      Date: 11/04/2024

      Dear ****** *******,

      As per your request, your account has been canceled under the cancellation number #****** since 11/01/2024, and the amount that was charged to you will be refunded. There will be no further charges to your account.

      The refund will be sent out to the address provided: ************************************************, This will be in the form of a check. You can expect it in the next 7 to 10 business days.

      These charges were not fraudulent charges, according to our records, the service has been provided as requested on the call received on Tuesday October 1ST, at 4:57:06 PM, from number **************. We regret your bad experience with us. We appreciate your feedback on this matter, as this is not the way we do business.

      Please feel free to contact us at ************ if you have any questions.

      Sincerely,
      Customer Support Team

      Customer Answer

      Date: 11/06/2024

       
      Complaint: 22505388

      I am rejecting this response because:
      I did call the number to ask for a refund from a different company. The call was only answered with a free offer. There was no company name mentioned.  I was not told this was IDGUARDLLC and was told in order to get a refund from the company I called (elementor) I needed to provide bank information.  No mention of any services were given.

      I paid for services I didnt sign up for and received no information about what the services were. That is why I deem this fraudulent. 
      I now believe IDGUARDLLC gave my bank information to another entity because I have a pending check in my account. 


      Sincerely,

      ****** *******

      Business Response

      Date: 11/06/2024

      Dear ******,

      We understand your decision, and respect it. At the moment, all accounts have been cancelled, and no more charges will be taken from the account. And all refunds were already sent yesterday via mail as a form of a check.

      We apologize for any inconvenience caused to you. We appreciate hearing your concerns, as this is not how we are supposed to operate.

      Please feel free to contact us at ************ if you have any questions.

      Sincerely,
      Customer Support Team

    • Initial Complaint

      Date:11/04/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company took my information without my permission and wrote a check to my account. I never signed up for any such service with them (or anyone else). This happened the day that I changed my address with my bank ******* and no earlier checks had this information.

      Business Response

      Date: 11/04/2024

      Dear ****** ******,

      As per your request, your account has been canceled under the cancellation number #****** since 10/30/2024, and the amount that was charged to you will be refunded. There will be no further charges to your account.

      The refund will be sent out to the address provided: *********************************************, This will be in the form of a ********* can expect it in the next 7 to 10 business days.

      These charges were not fraudulent charges, according to our records, the service has been provided as requested on the call received on Tuesday October 15th, at 5:05:14 PM, from number **************. We regret your bad experience with us. We appreciate your feedback on this matter, as this is not the way we do business.

      Please feel free to contact us at ************ if you have any questions.

      Sincerely,
      Customer Support Team

      Customer Answer

      Date: 11/04/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ******

    • Initial Complaint

      Date:10/31/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ID Guard LLC taken ***** out of my checking acct. Not knowing it was for ******* for a walmark Card for a ****** they was to send me.

      Business Response

      Date: 10/31/2024

      Dear ******* *****,

      As per your request, your account has been canceled under the cancellation number #****** since 09/30/2024 when you already called,and the amount that was charged to you have been refunded. There will be no further charges to your account.

      The refund has been sent out to the address provided: ************************************. This will be in the form of a check. You can expect it in the next 7 to 10 business days.

      These charges were not fraudulent charges, according to our records, the service has been provided as requested on the call received on 8/23/2024, at 2:10:23 PM, from number **************.We regret your bad experience with us. We appreciate your feedback on this matter, as this is not the way we do business.

      As for the rewards, they have been provided to you since day 1, at the moment, you have $325 in shopping rewards, you just need to go to the website ************************** , and access by using your phone numbers as username, and your zip code as password. Nothing will be reactivated,but they were indeed provided.

      Please feel free to contact us at ************ if you have any questions.

      Sincerely,
      Customer Support Team

    • Initial Complaint

      Date:10/30/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is committing fraud. They somehow got my 102-year-old father's bank information and had $3.49 taken out of his account. I checked this company's website and this apparently signs him up for some kind of monthly "subscription" at $44.99 a month. This is a service he neither wants nor needs. I am helping my dad with his finances and he and I both wish for this subscription to immediately be cancelled, no further contact with this business as noted in the complaint, and an apology. This company is impossible to reach by phone and this entire thing appears to be a scam. A refund for the $3.49 should be sent to the address noted, and I also want a written promise from the company to delete all my dad's personal information and NEVER contact us again.

      Business Response

      Date: 10/30/2024

      Dear Al,

      As per your request, your account has been canceled under the cancellation number #****** and the amount that was charged to you has been refunded. There will be no further charges to your account.

      Please note that your refund will be sent in the form of a check. It will be sent to the following address: ***********************************************. You can expect to receive your refund within 7 to 10 working days of having received this.

      According to our records, the service has been provided as requested since 10/24/2024. We have added your dad's contact number to the do not call list so it won't happen again. Lastly, we appreciate your feedback on this matter, as this is not the way we do business.

      Please feel free to contact us at ************ if you have any questions.

      Sincerely,

      Customer Answer

      Date: 10/31/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Al Yellon

      Customer Answer

      Date: 11/13/2024

       
      Complaint: 22491504

      I am rejecting this response because:

      This is the SECOND complaint I have had to file about this business on behalf of my 102-year-old father, ****** ******. Despite filing a previous complaint October 30 and being told that day that he would get a refund, this company sent a letter to him saying the service had been started, this letter was postmarked November 4. Let me make this clear. HE DOES NOT WANT THIS SERVICE. PERIOD. Take his name off your mailing list and DO NOT CONTACT HIM AGAIN IN ANY WAY, MAIL, PHONE, EMAIL, NO CONTACT AT ALL. Any further contact will be followed by legal action against your company. Any further attempts to take any money from him will be reported as fraud. Stop scamming people out of money.

      Sincerely,


      Al Yellon

      Business Response

      Date: 11/13/2024

      Dear Al,

      The welcome letter was automatically expedited by the system on 10/28/2024, it usually takes 5-7 business days to get delivered to the mailing address so you probably received it on November 4th. However, at this point the service cancelation and refund request were already handled by us.

      Your feedback is highly appreciated and your father's information has been removed from the sales and mail list. And rest assured that the check was already sent on 10/31/2024.

      Please feel free to contact us at ************ if you have any questions.

      Sincerely,
      Customer Support Team.

      Customer Answer

      Date: 11/14/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. As noted, we do not want any further contact from this company to my father. Thank you.

      Sincerely,

      Al Yellon

    • Initial Complaint

      Date:10/16/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I also was scammed by this company. A $3.49 check was posted to my bank account in April, and the $44.99 each month starting in May. I never heard of this company and never authorized these payments.

      Business Response

      Date: 10/16/2024

      Dear Linda,

      As per your request, your account has been canceled under the cancellation number #92266 and the amount that was charged to you has been refunded. There will be no further charges to your account.

      Please note that your refund will be sent in the form of a check. It will be sent to the following address: 88 PERRINE PIKE, HILLSBOROUGH, NY 08844. You can expect to receive your refund within 7 to 10 working days of having received this.

      According to our records, the service has been provided as requested since 4/18/2024. We regret your bad experience with us. We appreciate your feedback on this matter, as this is not the way we do business.

      Please feel free to contact us at 888-394-0633 if you have any questions.

      Sincerely,
      Customer Support Team.

      Customer Answer

      Date: 10/17/2024

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 22429613, and find that this resolution is satisfactory to me.




      Sincerely,



      Linda Hoefele

    • Initial Complaint

      Date:10/15/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was reviewing my bank statement today and found an electronic check (#******) made out to ID Guard LLC, account #******* for the amount of $3.49 with a date of 9/30/24. It had my address, phone number, and name on it. I never signed up for any paid service with ID Guard LLC or any other company of that sort and have never authorized a payment like this. I am worried, based on other complaints, that this will lead to further unauthorized charges on my account.

      Business Response

      Date: 10/15/2024

      Dear Ruth Tinseth,

      As per your request, your account has been canceled
      under the cancellation number #399029 as of today 10/15/2024, and the amount
      that was charged to you will be refunded. There will be no further charges to
      your account.

      The refund will be sent out to the address provided: 24001
      MUIRLANDS BLVD SPACE 44, LAKE FOREST, CA, 92630. This will be in the form of a
      check. You can expect it in the next 7 to 10 business days.

      These charges were not fraudulent charges, according
      to our records, the service has been provided as requested on the call received
      on 09/27/2024. We regret your bad experience
      with us. We appreciate your feedback on this matter, as this is not the way we
      do business.

      Please feel free to contact us at 888-394-0633 if you have any questions.

      Sincerely,
      Customer Support Team

      Customer Answer

      Date: 10/15/2024

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 22422064, and find that this resolution is satisfactory to me.




      Sincerely,



      Ruth Tinseth

    • Initial Complaint

      Date:10/14/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is very upsetting an amount of $44.99 has been charged to my account. This was done on the 10/07/24. I had previously been charged an amount of $3.49 on 09/12/2024. I have never authorised this or signed up for any of this. Please refund me all these monies as soon as possible.

      Business Response

      Date: 10/14/2024

      Dear ******* *****,

      As per your request, your account has been canceled under the cancellation number #****** as of 10/11/2024, and the amount that was charged to you will be refunded. There will be no further charges to your account.

      The refund will be sent out to the address provided: *****************************************, This will be in form of a check. You can expect it in the next 7 to 10 business days.

      These charges were not fraudulent charges, according to our records, the service has been provided as requested on the call received on 09/07/2024. We regret your bad experience with us. We appreciate your feedback on this matter, as this is not the way we do business.

      Please feel free to contact us at ************ if you have any questions.

      Sincerely,
      Customer Support Team

    • Initial Complaint

      Date:10/04/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I experienced Identity theft in the summer of 2023. On 09.05.2024, a check for 3.49 was written from my checking account payable to ********************** LLC, which I did not authorize. I went to my bank and reported it as fraudulent. On 09.30.2024, a check for ***** was written from my bank account to ********************** LLC, which I did not authorize it. I went to my bank and reported it fraudulent. I want BBB to investigate this issue with this company. I believe they are operating illegally and not refunding money for fraudulent accounts.

      Business Response

      Date: 10/04/2024

      Dear *** *******,

      As per your request, your aunts account has been canceled under the cancellation number #****** as of 10/02/2024, and the amount that was charged to you has been refunded. There will be no further charges to your account.

      As for the refund, this will be sent out, in form of a check to the address provided: ****************************************. Check should arrive in next 5 to 7 business days.

      These charges were not fraudulent charges, according to our records, the service has been provided as requested on 09/04/2024. We regret your bad experience with us. We appreciate your feedback on this matter, as this is not the way we do business.

      Please feel free to contact us at ************ if you have any questions.

      Sincerely,
      Customer Support Team

      Customer Answer

      Date: 10/04/2024

       
      Complaint: 22379193

      I am rejecting this response because: this account was created fraudulently without my permission. I do not have any living aunts and I did not approve any account to be opened in my name or my checking account to be debited for any fees associated with this fraudulent account. I have filed a police report where I reside.

      I do want my money refunded from the fraudulent account that I did not authorize anyone to create and use funds from my bank to pay for it. 

      Sincerely,

      *** *******

      Business Response

      Date: 10/06/2024

      Dear *** *******,

      We want to apologize for the misunderstanding and frustration about this case. As mentioned before, the account has been canceled already.This account was created on 09/04/2024. As company, we received the phone call,we do not reach out to customers, all sales are inbound calls.

      We understand that you mentioned that you did not create the account, therefore, we are canceling all, and sending the full refund. But we want to be clear, we did not create an account, nor did we charge fraudulent charges. The account was created as all other customers we have.

      Once again, we understand your frustration, and want to do our best to make sure you receive your money back, but once again, this is not a fraudulent case, at least not on our case. We do keep all records on accounts creations, and all was sold correctly.

      As mentioned before, all is canceled now, and refund on its way.

      Please feel free to contact us at ************ if you have any questions.

      Sincerely,
      Customer Support Team

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