Complaints

This profile includes complaints for National Magazine Exchange's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  National Magazine Exchange

  1901 Ulmerton Rd STE 450 Clearwater, FL 33762-2300

• 

  National Magazine Exchange

  PO Box 9084 Clearwater, FL 33758-9084

• 

  National Magazine Exchange

  P.O. Box 9083 Baltimore, MD 21264

• 

  National Publishers Exchange

  10703 Ambergate Dr Humble, TX 77396

• 

  National Magazine Exchange

  Serving Nationwide San Diego, CA 92101

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When you call the number it is Norton Lifelock and you are given only an option to buy their products, this is false advertising and there is no prize offered when you call the number that they have given. They dont ask for your ID number or anything. They just want you to take Norton Security

  Business Response

  Date: 01/03/2023

  *************-

  I have confirmed the number on your attachment and it is our number.  I just called it and it went directly to our sweepstakes representative. We have no affiliation with Lifelock.  I believe the number was misdialed.

   

  Thank you!

• Initial Complaint

  Date:12/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call about a sweepstakes that I was selected for I could enter the sweepstakes free once I agreed I was put on hold and then another caller got on the phone and started asking me what type of magazines do I like. talking about the weather small talk to get ready to hit me with the bombshell about paying for some magazines and like I said I've been told them no thank you & hung up I was telling them what type of magazines that I like but as I'm telling them not knowing they are and putting my results in a computer and then at the end you're talking to me about the weather and everything and then bam you have to pay $49.95 or more for these magazines right away I'm like no that's okay I don't read magazines daily anyways and I hung up Weeks later couple of weeks ago I received a letter from *************************** stating they are a debt collector and they're trying to collect a debt for some magazines I didn't inquire about I didn't receive and I didn't I've tried to give them a call several times because they're constantly harassing me each time I call the numbers on the letter I never get anyone on the other line or they hangs up on me please help I need for this company to stop trying to collect money for debt that I did not consider and for my credit not to get any worse than it is and to stop harassing me about magazines I never did received or gave them permission to charge me I hung the phone up and they deliberately use my information to charge me for something I didn't agree on this account been closed because I lost my debit card but I did not authorize them to use it to charge me for magazines they just said they needed the information so if I win this sweepstakes they would know how to route me my money

  Business Response

  Date: 12/20/2022

  Dear ****************,
  Thank you for your inquiry and feedback. The National Magazine Exchange has been sponsoring sweepstakes for over thirty years as a way to promote our consumer subscription service offerings.  The information mailed to our recipients merely welcomes them to telephone us to enter the sweepstakes.  The mailer contains the complete sweepstakes rules, including instructions on how to enter, the date of the drawing, the odds of winning, all eligibility restrictions, and the statements that there is no purchase or payment necessary to enter or to win, and that a purchase would not improve the chances of winning. After completion of the entry our callers are offered discounted magazine services as well as various products to accept, if elected.
  Our records show that you contacted to enter our sweepstakes on 9/22/2022. After your entry was completed, you were offered a magazine package that you subsequently selected, and a payment plan was arranged and agreed to. Using the payment authorization, you provided we attempted to collect payment, after being unable to do so, we sent your balance to our collection agency.
  As of now we have canceled the account and contacted the collection agency to stop all collections. National Magazine Exchange has been in business for over 35+ years and is one of the largest magazine companies in the country, offering value priced magazines and money saving memberships to customers.

• Initial Complaint

  Date:11/22/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While visiting my 82 year old grandmother who has dementia, I noticed a lot of magazines at her house. She would never read the types of magazines she was getting, even when she didnt have dementia. Her name is ***************** at *******************************************. She is not mentally able to agree to any sort of contracts. She told me that she had to buy the magazines to get her prizes. I want her taken out of your contact list immediately and a refund to her account. Her number is ************. She is living on less than $1,000 a month and your company is taking a huge chunk of it. I cant believe how your company will prey on the elderly. Feel free to call me directly. ************.

  Business Response

  Date: 11/29/2022

  Dear **********,
  
  We appreciate you taking the time to escalate your concern so we may investigate and take the appropriate measure to provide a resolution.After carefully reviewing the account we have identified the following. On August 21, 2019 we received a call to enter into our Stike It Rich sweepstakes.After the entry was completed there was then a magazine package offered, and subsequently chosen. Upon discussing different titles to select the billing details were explained and agreed to. On January 9, 2022 we received another call to enter into our sweepstakes, and again the offered magazine package was agreed to at the time of the call.

  As of now we have cancelled all remaining magazines and have issued a refund of $199.40 back to the original payment method used. Please allow 3-5 business days for these funds to be received by your financial institution.You may also still receive a few issues of the magazines as the publishers pre-label them for shipping. You may keep or discard these at your discretion. We have also added the contact information for ***************** into our Do Not Contact database to prevent any future correspondence. If you should have any further concerns or questions feel free to contact us at ********************************* or by calling our *************************** at **************.
  
  Best Regards,
  Quality Manager
  National Magazine Exchange

  Customer Answer

  Date: 11/29/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:10/20/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a late notice from this company for magazines I DID NOT order. They even went so far as to threaten a late charge. I paid the amount asked$69.68 thinking my wife had ordered the magazines. She DID NOT! She did notice magazines coming in lately, all silly for us such *********, Cond Nast, and GQ. Neither of us even read magazines and she threw them out. I have no idea how this company decided either of us ordered these magazines but we did not. I want my money refunded!

  Business Response

  Date: 10/25/2022

  Dear ******************,
  
  The National Magazine Exchange has been sponsoring sweepstakes for over thirty years as a way to promote our consumer subscription service offerings.  The information mailed to our recipients merely welcomes them to telephone us to enter the sweepstakes.  The mailer contains the complete sweepstakes rules, including instructions on how to enter, the date of the drawing, the odds of winning, all eligibility restrictions, and the statements that there is no purchase or payment necessary to enter or to win,and that a purchase would not improve the chances of winning. After completion of the entry our callers are offered discounted magazine services as well as various products to accept, if elected.

  Our records show that you contacted to enter our sweepstakes on 8/15/2022. After your entry was completed you were offered a magazine package that you subsequently selected and a payment plan was arranged and agreed to.On 10/10/2022 you contacted our *************************** to inquire as to why you received a bill from us for magazines you never purchased. Our representative explained the magazines selected, the reason for the bill, a payment was remitted, and the remaining payment arrangement was canceled.

  As of now we have canceled the account and issued a refund of $139.36 to be returned to the original payment method. Please allow 3-5 business days for the refund to process. Please also note that you may receive one or two more issues of the magazines as the publishers pre-label them for shipping.You may keep or discard them at your convenience. If you may have any further questions or concerns please feel free to reach us by emailing ********************************* or by calling our **************** at **************.
  
  Best Regards,
  Quality Manager
  National Magazine Exchange

  Customer Answer

  Date: 10/25/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/18/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received two Vanity Fair magazines in the mail that I did not sign up for. I called Vanity Fair to cancel, and they said this subscription was managed by this company. I never signed up for this and do not authorize any more magazines or ********. I know this is a scam. Do not send me a bill or threaten to send me to collections. Please delete my information from your system and put me on a do not contact or do not charge list. This is fraud.

  Business Response

  Date: 10/18/2022

  Dear Better Business Bureau, 

  We are writing this response to Complaint Case #********,filed by ******************************** We want to ensure that all necessary information is provided to follow up and resolve this complaint. 

  National Publishers Exchange is a magazine clearinghouse that processes and fulfills magazine subscriptions to publishers on behalf of multiple third-party agencies. With that being considered, National Publishers Exchange does not sell or solicit the sale of magazines or any other types of products to consumers. Additionally, our office does not handle any type of consumer billing or payment processing.

  Your current, and any future complaints regarding this customer, should be directed to Western ****************** Service. You may contact them at ************************************************ ****, ****************************, 800.958.5845  or by visiting their BBB website at - https://www.bbb.org/**/**/*********/profile/subscription-agents/western-readers-service-1086-90075241/complaints.

  We have taken the liberty of canceling the customers subscription to Vanity magazine and after the last printed issue is mailed, no additional copies will be sent.

  
  Best Regards,     
  Quality Manager
  National Publishers Exchange

• Initial Complaint

  Date:10/04/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/3/22 received two magazines from vanity fair in my mailbox that I never ordered and I have no idea how they got my address, name, etc. I called vanity fair customer service and they mentioned a 3rd party sent them and told me it was national publishers exchange along with their customer service number. Doing my own research before calling them and giving them my number I found out that this is presumably a scam as it has been mentioned by many others that npe will send magazines or books and then request payment from whoever they sent them to or they send them to collections which effects peoples lives a great deal. I will not be paying for these, I never agreed to have these sent to me, I will be accepting these as a gift from your business tho!

  Business Response

  Date: 10/04/2022

  Dear Better Business Bureau, 
  We are writing this response to Complaint Case #********,filed by ************************** We want to ensure that all necessary information is provided to follow up and resolve this complaint. 
  National Publishers Exchange is a magazine clearinghouse that processes and fulfills magazine subscriptions to publishers on behalf of multiple third-party agencies. With that being considered, National Publishers Exchange does not sell or solicit the sale of magazines or any other types of products to consumers. Additionally, our office does not handle any type of consumer billing or payment processing.
  

  Your current, and any future complaints regarding this customer, should be directed to Family ****************** Service. You may contact them at ************************************************************, 732.893.2654 or by visiting their BBB website at - https://www.bbb.org/**/**/*****************/profile/magazine-sales/family-readers-service-0312-10000314/complaints#*********.

  
  We have taken the liberty of canceling the customers subscription to Vanity Fair magazine and after the last printed issue is mailed, no additional copies will be sent

  
  Best Regards, 
  Quality Manager
  National Publishers Exchange

• Initial Complaint

  Date:09/26/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have POA for both of my elderly parents who live in Assisted ****************** facility here in **. They both have extensive Dementia with little income and I am fully supporting. A month or so ago, magazines began arriving at their home address. I am sure they are subscription magazines as they include Mens Health, Vogue, Boating, etc. Somehow, someone, has subscribed them for these magazines and now not only are they coming to their address each month, but they are also being solicited constantly by this company for additional subscriptions prompted by the allure of $10k monthly prize money. My parents do not have access to anything other than their mail and a home phone and are barely communicative on the phone even with me. They did not sign up for these subscriptions and at a very minimum, have been solicited and targeted due to their age and demented health conditions. They have been not only diagnosed with advanced dementia but also as vulnerable adults and someone, or this company, has taken advantage of that through predatory solicitations. I believe the subscriptions are coming to my father: ******************************* at the address of **************************************************************. I want these subscriptions cancelled immediately. I want any payment to be refunded. I want them to be added to the Do Not Contact list for this company. Please let me know what additional information I can provide for resolutions. Thank you for the assistance.

  Business Response

  Date: 09/30/2022

  Dear **********************,
  
  Thank you for taking the time to escalate your concern so that we may investigate. After carefully reviewing the contacts associated with the account, we have concluded the following. On November 28, 2021 we received a call responding to our sweepstakes mailer. After the entry into the sweepstakes there was a magazine package offered and selected, and the billing details were confirmed and agreed to. Upon completion of the offer the call was concluded and disconnected. On May 23, ******************************************************** which entry to the ********************** was completed and subsequently another magazine package was ordered. After the magazines were selected the billing details were discussed and agreed upon, and the call was concluded. On September 24, 2022 another call was placed to our organization in which there was another sweepstakes entry processed, and another magazine package was selected and agreed upon, just as the prior two calls.

  
  As of now we have cancelled all orders and processed a refund of $546.29 to be sent back to the original method of payment. Please allow 3-5 business days for the refund to be received by your financial institution. We have also placed this customer into our Do Not Contact database to prevent any future communications from being sent. If you should have any questions or concerns please feel free to reach us by email at ********************************* or by calling our *************************** at **************.
  
  Best Regards,
  Quality Manager
  National Magazine Exchange

  Customer Answer

  Date: 10/11/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/19/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 15, 2022, a magazine called "Texas Monthly" was delivered to our home. The magazine was addressed to "C Bradfort" which is not my name. I contacted Texas Monthly to ask that this magazine not be sent as we have not ordered it and we suspect it is a scam because of the name used on the magazine label. They asked for the information that appears on the label, which I promptly provided. Several days later they replied that we would have to contact the National Publishers Exchange because they are the ones who actually processed that order. I sent an email to the address provided asking that this "subscription" be immediately stopped and stated that I believe this is a scam. I am reporting it here because I believe this is a scam based on the spelling of the name and there are numerous complaints of this same issue online about this company. The subscription says that it extends through September ****. We have NOT ordered this magazine and we are filing this complaint because we want this company to respond immediately and REMOVE the subscription and REMOVE the false name and our address from their data.

  Business Response

  Date: 10/03/2022

  Dear Better Business Bureau, 
  We are writing this response to Complaint Case #********,filed by ****************************** We want to ensure that all necessary information is provided to follow up and resolve this complaint. 
  National Publishers Exchange is a magazine clearinghouse that processes and fulfills magazine subscriptions to publishers on behalf of multiple third-party agencies. With that being considered, National Publishers Exchange does not sell or solicit the sale of magazines or any other types of products to consumers. Additionally, our office does not handle any type of consumer billing or payment processing.
  Your current, and any future complaints regarding this customer, should be directed to ******************* You may contact them at  ************************************************************** or ************, or by visiting their BBB website at - https://www.bbb.org/**/**/*******/profile/subscription-agents/**************-inc-1126-1000000010/complaints.
  We have taken the liberty of canceling the customers subscription to Texas Monthly magazine and after the last printed issue is mailed, no additional copies will be sent
  Best Regards, 
  *************************
  National Publishers Exchange

  Customer Answer

  Date: 10/03/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have also complained to and about the company they list in their response.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:09/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a bill in the mail stay the night old $214 and 4 cents to National magazine Exchange and I'm being reported to the credit people and this bill collecting agency is asking me the pay for something I never got from this company and I don't even remember even buying anything I would like this matter to be fixed and my name taken off of or the Damage Done to my credit be fixed

  Business Response

  Date: 09/08/2022

  Dear ******************,
  
  Thank you for taking the time to escalate your concerns so we could investigate and take the appropriate actions. After carefully reviewing the calls associated with your account, we have identified the following. On August 28, 2022 you called in to enter into our sweepstakes. After your submission was completed you were then offered a magazine package, of which you selected several titles to receive. After the conclusion of the billing terms you subsequently agreed to you provided your card information as the method of payment. After that the call was concluded and the Representative disconnected.

  
  As of now we have cancelled your account and added your information into our Do Not Contact database. We have also notified our collection agency to cease attempts on this account. We also want to assure you that we do not partner with the credit bureaus, and therefore your credit has not been impacted. If you have any further questions or concerns feel free to reach us directly at ********************************* or by calling **************.
  
  Best Regards,
  Quality Manager
  National Magazine Exchange

• Initial Complaint

  Date:08/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving national exchange magazines at three different addresses and I did not sign up to have these magazines delivered how can I cancel these?

  Business Response

  Date: 09/07/2022

  Dear ***************,

  Thank you for taking the time to escalate your concerns to us so we could investigate and take the appropriate actions. Unfortunately we are unable to locate any active or inactive accounts with the current information you provided us. It is possible that we may have your account information under a different address, if you have lived at a difference residence prior. If you have any additional information that could help us identify the correct account please feel free to respond here or email us directly at ********************************* or by calling **************.

  Best Regards,

  Quality Manager

  National Magazine Exchange