Complaints

This profile includes complaints for National Magazine Exchange's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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National Magazine Exchange has 5 locations, listed below.

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• 

  National Magazine Exchange

  1901 Ulmerton Rd STE 450 Clearwater, FL 33762-2300

• 

  National Magazine Exchange

  PO Box 9084 Clearwater, FL 33758-9084

• 

  National Magazine Exchange

  P.O. Box 9083 Baltimore, MD 21264

• 

  National Publishers Exchange

  10703 Ambergate Dr Humble, TX 77396

• 

  National Magazine Exchange

  Serving Nationwide San Diego, CA 92101

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/31/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unauthorized subscription. They claim they sent me magazines to my old address and I never subscribed to getting magazines now they sent me to **** collections

  Business Response

  Date: 09/08/2022

  Dear *************,
  
  Thank you for taking the time to escalate your concerns so we could investigate and take the appropriate actions. After carefully reviewing the calls associated with your account, we have identified the following. On May 11, 2022 you called in to enter into our sweepstakes. After your submission was completed you were then offered a magazine package, of which you selected several titles to receive. After the conclusion of the billing terms you subsequently agreed to you provided your card information as the method of payment. After that the call was concluded and the Representative disconnected.

  
  As of now we have cancelled your account and added your information into our Do Not Contact database. We have also notified our collection agency to cease attempts on this account. We also want to assure you that we do not partner with the credit buraus, and therefore your credit has not been impacted. If you have any further questions or concerns feel free to reach us directly at ********************************* or by calling **************.
  
  Best Regards,
  Quality Manager
  National Magazine Exchange

• Initial Complaint

  Date:08/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter stating that I won $10,000.00. I want to see if it true or not.

  Business Response

  Date: 09/08/2022

  Dear **********************,
  
  The National Magazine Exchange has been sponsoring sweepstakes for over thirty years and the information mailed to our recipients merely welcomes them to telephone ** to enter the sweepstakes and does not state that they have already won.  The mailer contains the complete sweepstakes rules, including instructions on how to enter, the date of the drawing, the odds of winning, all eligibility restrictions, and the statements that there is no purchase or payment necessary to enter or to win, and that a purchase would not improve the chances of winning. Our records show you have not responded to the mailer received and therefore you are not entered into the drawing.

  
  If you have any questions or concerns please feel free to contact us at ********************************* or by calling our **************** **************
  
  Best Regards,
  Quality Manager
  National Magazine Exchange

• Initial Complaint

  Date:08/30/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I didn't order any magazine from this company I just go this bill in the mail asking for ***** Customer #********. I couldn't find a phone number on their invoice letter. Order#********. I can't contact this company. I want my name removed from this company.

  Business Response

  Date: 09/07/2022

  Dear ******************,
  
  Thank you for taking the time to escalate your concerns so we may investigate and take the appropriate actions. After carefully reviewing the calls associated with your account, we have identified the following. You called in on 7/20/2022 to enter into our Strike It Rich sweepstakes and were then offered a magazine package. After selecting several titles with the Representative,you agreed to the billing terms that were presented to you, and the call was concluded. As of now we have cancelled your order and entered you into the Do Not Contact database. Since there was no money paid, there will be no refund issues.

  
  Additionally, we would like to note that our correspondence information is clearly provided on our invoice that you uploaded screenshots of, and our *************************** is always willing to assist with these matters. We do not correspond with credit bureaus and considering that there is no impact to your credit score. If you should need further assistance please feel free to contact us at ********************************* or by calling **************.
  
  Best Regards,
  Quality Manager
  National Magazine Exchange

• Initial Complaint

  Date:07/25/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So it was a while and has been ongoing since but when I received a prize entry form from national magazine exchange I was promised if I purchased a magazine subscription I'd get a free diamond watch for a female I paid for it fell for it 1st time and second time it was a men's watch fell for it that time and I never received that **** watch either time and it's the only reason I paid for that subscription to this day I still receive those stupid magazines I'm not home rt now but I can send a photo of the return address on the magazine once I get home if u contact me about it

  Business Response

  Date: 07/29/2022

  Business Response /* (1000, 5, 2022/07/29) */
  Dear Mrs. *****,
  
  Thank you for taking the time to escalate your concerns to us for further investigation. After carefully reviewing the contacts associated with your account, we have determined the following. You contacted us on 8/30/16 to enter the sweepstakes that we sponsor. After competing your entry, you then chose magazine titles to receive at the address you confirmed. We did inform you that after the purchase of the magazines you would be entitled to receive gifts as a Thank you from us.
  
  After checking our records we never received any payments for the magazines you chose, and this subsequently is the reason as to why you have not received any gifts, as it was explained to you that those items were only eligible upon payment of the services to be rendered. As of now we have placed your information into our Do Not Contact database to prevent further communications. If you should have any further questions or concerns please feel free to reach us at **@nmemags.com or by calling us at X-XXX-XXX-XXXX.
  
  Best Regards,
  Quality Manager
  National Magazine Exchange
  
  Consumer Response /* (3000, 11, 2022/08/18) */
  U closed my case I had filed because the business claims I never purchased a magazine subscription but I did infact twice years ago and as I said before I still receive the magazines give me a couple days I'll get another one in the mail and send a picture of the mailing info I'm sure u can track it that way but I'll contact the bank I had years ago to see if they still have record of it cause I'm sure they will I didn't report it because I hoped it would just take a. While to ship it then I just forgot over time I will enclose a picture of a magazine with this complaint if I can locate one but I donate them cause I have no use for them only paid for them to get the free watch....BOTH TIMES
  
  I want my watch after I provide proof of the magazine subscription ill contact my old bank to prove it just because they lied to u don't mean it's tr; I included a picture of a magazine I ordered through them I'll have 5 more by end of the month
  
  
  Business Response /* (4000, 16, 2022/08/26) */
  Again, we do not have any order under the name and address provided. Could the order possibly be from a previous address?
  Also, we are unable to view the attachments that were sent. Please email them to *********@tdmg.com and we will do our best to assist you in this matter.

• Initial Complaint

  Date:07/25/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw an app on my phone for a bunch of free stuff, but when I called them they asked for my credit card number which I gave. I then said there was no money on that card and to just forget about it. Later my brother gave me some money for my bills and they took out that money. I asked for my money back and they refused saying that it was still pending. I would like my money back like it was put on there.

  Business Response

  Date: 07/29/2022

  Dear **************,
  
  First, we want to apologize for the interactions you had with our **************** Representatives during the numerous times you had to call for a resolution. After investigating the contacts associated with your account, we have found the following. You contacted us initially on 7/18/2022 to enter the sweepstakes that we mailed you information about. After entering the sweepstakes, you selected some magazine titles to receive and the billing terms were discussed. At that time, you agreed to the billing and provided us with your card details to conclude the magazine package purchase.
  
  On 7/25/2022 you contacted our **************** Department requesting a cancel and refund of the ***** that was drafted from your account in conjunction with the billing terms discussed and agreed to. The first Representative you spoke to did cancel and refund the account as per our process but did inform you that the refund would take 1-2 business days. At learning this information, you then called us again to escalate and better understand the situation at hand. We apologize for any inconvenience this situation has caused and want to assure you that the calls have been used to coach and develop the Representatives to prevent future instances such as yours.
  
  If you should need anything further please feel free to reach out to us at ********************************* or by calling us at **************.
  
  Best Regards,
  Quality Manager
  National Magazine Exchange