Business Profile

Medical Equipment

Lincare Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Lincare Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,101 total complaints in the last 3 years.
291 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/03/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive contacted Lincare, ************ branch at ************, concerning billing to get itemized statements but have been referred to 2 other offices (#s ************ and billing at ************) and its been over 2 weeks so I called my Insurance Provider, BCBS, today and learned Lincare is not billing them. I need **** because AFLAC/Wage Works suspended my flex card without these statements. *** are has charged me $430.62, and took money from my flex card, in supplies which should have been billed to BCBS first. I have put a stop to them being able to use my flex card they had on file. It was only supposed to be used for equipment rental and Ive paid my c-pap machine in full now. Ive phoned and asked for statements constantly and each time am told will come in ***** days and never receive them. I need these to get my Flex Spending account reactivated so I can utilize my benefits that have been suspended due to Lincare not providing statements requested and since they are bypassing my insurance provider, I cannot get EOBs from **** to submit to submit to get my flex account reactivated for use.
Business Response
Date: 12/03/2024

Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Initial Complaint
Date:12/03/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They have continuously made harassing phone calls to our home phone, despite being told repeatedly that we wanted to be taken off their list and not called again. And despite being told they were going to be reported for harassment.
Business Response
Date: 12/03/2024

Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Initial Complaint
Date:12/03/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have called and sent messages in the patient portal and continue to receive statements in the mail that are inaccurate so I have no choice but to file this complaint. I have multiple billing issues that need to be resolved:On May 21, 2024, I switched my CPAP vendor from Lincare to Park Nicollete but Lincare continues to submit monthly bills to my BCBS of ************* I have sent many messages and called but they keep fraudulently billing my insurance. I received several months of **** equipment that did not fit my machine, as a result, I returned them to Lincare and I still have not received a refund/credit to my account. The equipment was mailed back on May 15, 2024 and was received by Lincare on May 23, 2024 using *** tracking number 1Z58FF329091987198. My account needs to be updated with a credit for all the incorrectly mailed CPAP requipment.I also need an itemized statement, all I have are statements saying I owe $417.21 but there is no information on what this is for-even though I have asked for an itemized statement several times.
Business Response
Date: 12/03/2024
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer Answer
Date: 01/24/2025
See attached.
Business Response
Date: 02/04/2025
Please see attached resolution letter.
Customer Answer
Date: 02/16/2025

Complaint: 22621721

I am rejecting this response because I have never received an itemized statement from Lincare that explains what the charge of $186.46 is for. If you can provide me with an itemized statement for those charges, I would be happy to accept this and close out this complaint.

Sincerely,

******* **********
Business Response
Date: 02/17/2025
Please see attached Itemized statement.
Customer Answer
Date: 02/17/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Please send me an updated invoice so I can make the final payment online.

Sincerely,

******* **********
Initial Complaint
Date:12/03/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They are my CPAP supplies provider. They call when they say I am due for more CPAP supplies, and I make it very clear that I only want supplies shipped that are covered by my insurance. I recently received a letter from a "collections specialist" that says I owe $412, but this is the first time I have heard of any such payment being due, plus they told me all the supplies were covered by insurance. They are impossible to reach when you have a complaint, because you always get the call cut off when transferring from person to person, etc.
Business Response
Date: 12/03/2024
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer Answer
Date: 12/06/2024

Complaint: 22623794

I have attached the authorized representative form. And as an additional note, American Home Patient/Lincare continues to call me daily in an effort to get me to buy more supplies, and they continue to say my insurance will cover it, but they don't even have any information about my current complaint that is in process. They continue to say my insurance will cover costs, when they don't actually know if the costs will be covered. This is a problem.

Sincerely,

**** **********
Business Response
Date: 12/12/2024
Please see attached resolution letter.
Initial Complaint
Date:12/02/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have used Lincare for about 7 years or so. Recently when trying to contact them (locally) to schedule an appointment to get fitted for new supplies, I have received no answer, constant ringing and no call backs. Therefore, I went elsewhere locally. To which, right after moving companies for supplies, I get a statement saying I owe Lincare $130.80. I havent received a bill from Lincare in over a year (none for 2024). When I called the number on my statement, all I received was an apology that I should have been receiving a statement in the mail, but now they will send me all the statements at once, but if I could pay my balance, that would settle my letter that I currently received. As a national business, this is unacceptable and I would NEVER recommend anyone dealing with a place like Lincare.
Business Response
Date: 12/02/2024
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Initial Complaint
Date:11/27/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Mother has been getting liquid oxygen delivered from this company for years. They did not advise her that they would no longer deliver the liquid oxygen and she was unable to get in touch with her delivery guy, ******* ***** for months. She just ordered some oxygen tanks Nov 2024 and the tank was empty and she is in the hospital as we speak due to low oxygen.
Business Response
Date: 12/02/2024
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Initial Complaint
Date:11/25/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a bill for over 800$. I've called customerservice several times over the past 2 years. I have stated these facts to them.1. They were not sending the right things, and what they were sending was in abundance that I didn't need. AFTER several attempts with customer service to get my ********************** Right I told them I no longer wanted their services. I.E. I never received hoses ,water tank, and filters. I did receive the most expensive item in abundance the nose piece. 2. I have Not seen a *** for a cpap prescription in over 2 years as well. So how is it even possible to fill?3. I changed jobs/insurance companies over a year ago. So are they trying to bill me the whole sum?
Business Response
Date: 12/02/2024
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Initial Complaint
Date:11/25/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
****************** consistently operates poor business practices that result in life-threatening circumstances for their clients/patients needing crucial, life-sustaining medical equipment and supplies. In addition, they refuse to allow customers to speak with supervisors or managers to resolve issues with supply orders and deliveries that are not being processed timely.On Friday, 11/8/2024 I was notified by the company to re-order my son's medical necessity supplies. I follow-up on by calling the company using the information provided by the notification. I was told that I needed to call back on Monday to order the supplies.On Saturday, 11/9/2024 I was notified again by the company to re-order my medical supplies.On Tuesday, 11/12/2024 I called to re-order my son's medical supplies. The customer service representative confirmed our order.On Thursday, 11/21/2024 I called Preferred homecare to track our supplies that had not been received. I was told the order had still NOT shipped. I asked to speak to a supervisor and was denied access to a supervisor. I made a request repeatedly to speak with someone who could assist in ******* or expediting medical necessity supplies for life-threatening needs and was denied speaking with another individual. After 49 minutes I was transferred to a different department where I was told a supervisor would return my call the following day.On Friday, 11/22/2024 I did not receive a call. I called again inquiring about supplies needed for my son. I was again told there was no supervisor available to speak with and my son's supplies still were not shipped and we "processing".Because my son has a tracheostomy which is life-threatening without proper care, supplies or treatment I was forced to purchase supplies available on amazon, totally over $400. However, many supplies are not available for public purchase without a medical business account making it impossible to obtain the necessary supplies needed.
Business Response
Date: 12/02/2024
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Initial Complaint
Date:11/25/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For 2 + years, I have been trying to acquire a replacement BiPap machine from Lincare****** My physician has faxed required data to Lincare several times during this period, and Lincare has not responded to my physician or myself. I did receive a replacement for that machine from ********, because the old machine was recalled because of safety problems. However, Lincare has informed me several times that I qualify for a new machine despite the ******** replacement because my old one was over 5 years old. I received this message July 22, 2024, from my physician on the ***** Clinic patient portal : "I just rewrote the prescription (again) and will ask my secretary to send it, along with our 12/19/23 office note."Also, when I called Lincare today to follow up on my request for a new machine, I had to wait 20 minutes for the call to be picked up. I tried a chat from the Lincare website as well, and I'm still waiting for a response, after about an hour.
Business Response
Date: 12/02/2024
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer Answer
Date: 12/10/2024

Complaint: 22591703

I am rejecting this response because: See attached.

Sincerely,

****** ******
Business Response
Date: 12/12/2024
Please see attached resolution letter.
Customer Answer
Date: 12/13/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
Initial Complaint
Date:11/25/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This business is not reputable anymore. I don't know what's happened, but they don't send statements to their customers anymore, you can't go online to their portal to look up anything. Login information doesn't work, can't reset anything. When you call them you can't get anyone, you're put on hold, waiting forever. How can I owe them money when they don't send me a bill, and I can look anything up or talk to anyone? Look them up they are being investigated for fraudulent billing.
Business Response
Date: 12/02/2024
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.

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Lincare Inc. is NOT a BBB Accredited Business.