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Business Profile

Medical Equipment

Lincare Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Equipment.

Complaints

This profile includes complaints for Lincare Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Lincare Inc. has 1110 locations, listed below.

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    Customer Complaints Summary

    • 1,101 total complaints in the last 3 years.
    • 291 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/25/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since May 2024 all the way through to now (Nov. 21, 2024) I have had absolutely nothing but problems with this company. I had been referred to Medical West for CPAP supplies, and in May, July, August, September, October, and November, I have had month long wait times and had to chase down employees to get answers and connected with anyone for appointments, supplies, or even basic refit appointments. My own hospital liaison can't even get a hold of them. Just recently, since September, I have needed a mask refit to try just one small piece of a CPAP device - a size change in mask piece - and I have been given the runaround by at least four employees, sent two emails through their website, have been fed incorrect information several times, and not been called or emailed back each time when requested. When an employee finally ordered the mask piece I asked for, today they came in as the wrong part; I asked for size small Nasal Pillows, and received size small Nasal Cushions. I am quite fed up; all I want is a size small Nasal Pillow for the ****** and Paykel Solo mask and for them to shape up and actually contact people for once.

      Business Response

      Date: 12/02/2024

      Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.

    • Initial Complaint

      Date:11/21/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been jerked around, lied to, and ignored by them since AUGUST when my ** wrote an order to get a mobility scooter as I am disabled as well as battling colon cancer and live alone. My ** has sent in all documentation NUMEROUS times, and finally was told last Friday that they got it all, and my scooter would be delivered today, and the driver would call me to schedule delivery...Well NO CALL NO DELIVERY and I CANT even reach my contact at their office. NOBODY will help me or even call me back! HORRIBLE customer service!

      Business Response

      Date: 11/21/2024

      Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

    • Initial Complaint

      Date:11/21/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I needed a **** and chose Lincare as my vendor. In meeting with the store manager, ******, I advised her I could not afford high amounts of payment or the deductible. She said my deductible was paid and I would pay $45 up front for the mouth piece and then a small monthly lease amount. around $11. All of this was written on the contract by me. I was told to write down my credit card information and they were to only charge me a monthly leasing fee, which I agreed to. When I looked at my credit card statement, they charged me $170 and said it was for the deductible, after they told me I did not have one. I have asked for a copy of the contract and was told by ****** that I had to call corporate. She advised that I access my patient portal but my account was deleted. I would have been able to see my contract from there, per ******. She offered to call to "assist" me one time and I never heard back from her or received anything from Corporate. Due to the high cost and not being able to afford the machine, I returned it. I was charged over $200 and they kept charging my credit card until I closed it. I could not dispute the charge of $170 because no one would further assist me in getting a copy. I have spoken with her district manager, again, she would not assist me with this problem. I called corporate 2 times to speak with the "complaint ***** and no one ever called back. I still don't have a copy of my contract and they received over $200 from me and I don't have the medical equipment that I need.I tried to dispute with the credit card company, but I did not have a copy of the contract to dispute the charge. The bank denied my claim. I also never received any invoice until July/August when I requested it. They just automatically and fraudulently charged me. The contract was signed in March and I did not get any invloice until I called in July for one, after noticing the charge. New Address ****************** ************

      Business Response

      Date: 11/21/2024

      Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

    • Initial Complaint

      Date:11/20/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/15/24, my husband and I received a letter from Lincare stating we have an outstanding balance due. My husband has a CPAP, but has not received supplies from Lincare in over a year. Prior to receiving this letter, we have received no billing statements by email or mail and we have never been contacted by phone about a balance. Now Lincare is claiming that we will be delinquent if we don't pay this by 12/20/24. The main issue is that we do not have the supplies they are claiming we owe them for. When my husband decided to discontinue use of his CPAP, he returned the unopened box of supplies to our local Lincare facility and they told us we owed nothing due to the return, however we did not receive proof of the return from them. I attempted to call Lincare multiple times and use their live chat feature on their website but I have not been able to make contact with anyone. My husband made contact with one person, however that person told us they will take this "under review" and we will be notified on our next billing statement if it is resolved, however we have NOT been receiving any billing statements for over a year. I am at a loss with how to resolve this with Lincare. They insisted we provide them with our insurance information so they can bill our insurance for the supplies but that would be fraudulent, as we returned the supplies to them.

      Business Response

      Date: 11/21/2024

      Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

      Customer Answer

      Date: 11/22/2024

       
      Complaint: 22581157

      I am rejecting this response because: I have already sent the **** I do not see any additional messages from Lincare.

      Sincerely,

      ****** *******

      Business Response

      Date: 12/02/2024

      Please see attached resolution letter.

      Customer Answer

      Date: 12/03/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *******

    • Initial Complaint

      Date:11/19/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was a patient with Lincare and had a Cpap machine through them. When I opened my account they had accidentally created two accounts. I paid the beginning balance upfront, but I am still receiving bills stating that I owe it. The customer service department is horrible. I have called multiple times to try to resolve this and can never get any help.

      Business Response

      Date: 11/20/2024

      Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

      Customer Answer

      Date: 12/11/2024

       
      Complaint: 22576587

      I am rejecting this response because: See attached.

      Sincerely,

      ******* **********

      Business Response

      Date: 12/12/2024

      Please see attached resolution letter.

    • Initial Complaint

      Date:11/19/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      LinCare is my BiPap machine servicer. I walked into the business on 11/2/24 and dropped off a prescription, which states a new mask I had not been using. This was from Dr. ******* ********, my sleep doctor. This mask is critical to my comfort and health while also proving to the insurance company that I intend to use the device. The following issue may very well cost me several hundred dollars and serious financial discomfort. I called just after noon on 11/18 to ask for an update on the prescription. I am new to having this type of medical device and felt like it should not take this long, especially after seeing a lot of equipment in past visits to the facility. I spoke to a **** and or ***** (I will figure this out upon visiting this week) - she seemed confused pretty early and mentioned that they have something about a refill, no open prescription. I was frustrated as this lapse in time has impacted my health due to improper sleep. I went in on 11/2 and they copied the prescription and said someone would reach out to me. This never happened and here we are 11/18 and no work has been made toward my mask order. She continued to say "It wasn't me" or "I can't help the situation because it wasn't her." She additionally said "Why would you wait three weeks..." to which I broke down because I am in serious discomfort. I am just 30-years old and have never used machines like this. I have no earthly idea how this stuff works. Instead, this woman blames me and keeps saying "It wasn't me" - I asked several times to speak to her boss. She kept saying no and says she does not have a phone or voicemail. I also asked for an email. Ethically, the business is jumping to blame and is not reflecting on how their communication failures is impacting a patient. I could have been nicer, but I am at a loss. I am deeply concerned about this and want this documented - pending insurance issue or not. The BBB is a trusted local ethical watch-dog. Thank you for hearing this out.

      Business Response

      Date: 11/20/2024

      Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

    • Initial Complaint

      Date:11/18/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lincare keeps sending me a bill ! Does not indicate what it is for? I have asked multiple times for an itemized bill ! No one from the company can help! Quick to want me to purchase medical equipment for my cpap machine, however no support on billing inquiries, long hold timed to being hung up on!

      Business Response

      Date: 11/18/2024

      Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

      Customer Answer

      Date: 11/22/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** *******

    • Initial Complaint

      Date:11/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Mom mother was prescribed a portable oxygen concentrator by her pulmonologist back in June. Lincare is her oxygen provider. The *** prescribed was a continuous flow. After weeks of waiting, a machine arrived it was not a continuous flow. This machine was a ********. The car charger was for an inogen. No instructions included. The machine would overheat and be extremely hot to the touch. After a month, the machine turned off while we were out. Leaving my mother without oxygen. We got it to turn back on and went home immediately. A new machine arrived within a week. All the parts were correct and a manual was provided. Three days went by and the machine wouldn't turn on. This is paid by ********. According to the contract Lincare must repair or replace the machine. It's 6 months since the doctor prescribed this machine and we still don't have one. This is causing extreme anxiety and stress to everyone in the family. Worrying about whether she'll run out of oxygen when she's out. The tanks only last so long. A *** can be plugged in. Less worrying if the company will provide a functioning ***.

      Business Response

      Date: 11/18/2024

      Unable to process as we don't know who the Lincare patient is.  Name, date of birth or address. 

    • Initial Complaint

      Date:11/18/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lincare (************************) continues to send me billing statements that are covered by insurance. Furthermore, I want to cease any further interaction with them as I have not ordered any additional medical equipment nor do I wish to seeing how stressful the billing interactions have been.I would like my balance cleared as it has already been paid by insurance and I would like to be removed from their customer database.

      Business Response

      Date: 11/18/2024

      Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

    • Initial Complaint

      Date:11/18/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi,I have been in touch with Lincare for ~6 months regarding a bill I received for service that happened on 3/22/2023. I was not contacted about this bill until this year. In March of '23, Lincare mistakenly sent me an order that I subsequently returned, but am still being charged for.I have spoken several times with a specific Lincare representative. "*****" at ext. *****. She has been helpful and assured me that the bill will be resolved at the next billing cycle, but since our first contact in August, I have received the same bill, with no adjustments every subsequent month. She has directly told me that I am not responsible for the full bill amount and to wait for the adjustments to post before making a payment. I believe all calls are recorded, those calls should be referenced.I have provided the bill as an attachment.

      Business Response

      Date: 11/18/2024

      Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

      Customer Answer

      Date: 11/26/2024

       
      Complaint: 22565452

      I am rejecting this response because:

      1) I do not need to sign a HIPPA release form for this issue to be resolved. 

      2) I have been contacted by the business stating that I have an updated statement balance of $28.12. This is a satisfactory amount, but I have been provided no method of paying this bill. When I call the automated system, it is still asking me for my old balance amount.

      Sincerely,

      ******* ****

      Customer Answer

      Date: 11/27/2024

      Please see attached form

      Business Response

      Date: 12/02/2024

      Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.

      Customer Answer

      Date: 12/02/2024

       
      Complaint: 22565452

      I am rejecting this response because: I attached the form as they have requested. 

      Sincerely,

      ******* ****

      Business Response

      Date: 12/03/2024

      Please see attached resolution letter. 

      Customer Answer

      Date: 12/03/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ****

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