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Business Profile

Medical Equipment

Lincare Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Equipment.

Complaints

This profile includes complaints for Lincare Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Lincare Inc. has 1110 locations, listed below.

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    Customer Complaints Summary

    • 1,101 total complaints in the last 3 years.
    • 291 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/18/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lincare keeps shipping my CPAP supplies to my old address. It has happened 3 times now. I have to call multiple times and the customer service is terrible. They do not seem to have past notes and cannot answer my questions. I am still waiting for them to reship my last order from October. When I call customer service all they tell me is order is in transit. They cannot tell me when it shipped or where it shipped to.

      Business Response

      Date: 11/18/2024

      Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

    • Initial Complaint

      Date:11/18/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I receive bills for service, multiple months in a row I have called to ask questions about this bill. Every time I call, the billing line just routes back to the main menu, not to a person. After trying this many times, I will press zero to speak to a representing where they claim they are unable to help me and will forward my information to someone who can call me back. For many months I have left information with no return call. The person on the line claims there is nothing they can do to help.

      Business Response

      Date: 11/18/2024

      Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

    • Initial Complaint

      Date:11/14/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My last few bills are being sent straight to collections without waiting for payment. I actually paid a bill online for a total of $70.80 on their own website and have confirmation numbers and the bill was still sent to collections. I keep getting phone calls for several different agencies saying I own Lincare money when I dont. I have paid all bills and am current. I consider this harassment.

      Business Response

      Date: 11/15/2024


      Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

      Customer Answer

      Date: 11/15/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have reached out to me by phone and resolved the collections issues. 

      Sincerely,

      ****** *****

    • Initial Complaint

      Date:11/14/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transactions and complaints date back to April 2023- now, currently still trying to obtain credit for four face masks returned. Two wrong, two sent to me without my authorization. I requested RA from company, their *** emailed me *** shipping label to return all 4 for refund. She knowing what was to be returned and stated no issue nor that there was a time frame stated when return must be made. They received them in their return ***** documented it was past return date and denied my refund $104.21 but kept the four cpap face masks too. I want payment or deduct ***** due to clear my account. Over a year made many calls, hours trying to get a write off what is due for what they owe. They say their going to help them get transferred around for hour. Spent more man hours denying me and postage on billing then amount due. Want settlement on holding back my refund on the 4 return items; which they kept. Want what money I paid and not even what insurance paid them. Scam to deny payment on returns and resell items again?

      Business Response

      Date: 11/15/2024


      Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

    • Initial Complaint

      Date:11/11/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had cancer treatment in august 21 and required a feeding tube and liquid food for my feeding tube. Lincare was the company supply the pump and food from then until Jan 22 when it was no longer needed. The pump had broken and was picked up by the company representative in 1/22. My state pension insurance company which was originally united healthcare changed in January to ***** and I notified Lincare of the change for their billing. I started getting notices from united healthcare that I was not covered after they kept receiving bills from Lincare that I stopped requiring their services in jan22 I started calling Lincare billing each month and the call taker said they would pass this to their billing. Long story but this has continued to this day about a bill not paid. I finally got a supervisor who I dont have her name in august 24. She looked at all my call notes and apologized repeatedly saying their billing **** never changed their info to new insurance information that she saw I gave them in 2022. She said she would stop the bill notices being sent saying its even too old to send to my new company ***** that changed in 2022 any bill. I am still receiving these bills monthly and I call monthly and tell the call taker who said they would pass on the information to billing. Last month I was finally given a supervisor name and extension ***** ***** #*****. I have left 3 voice mails last month with this information and my contact information and never received a return call I was told by one of the last call takers that my bill had been partially adjusted with some months removed by the unknown supervisor but not all of it. My insurance has always covered the entire service and I was never responsible for any cost. The bill is only $348.35 but thats not the point The one supervisor I did speak with in August apologized saying I was never responsible for any of the cost My Lincare patent id # is *******. This harassment needs to end

      Business Response

      Date: 11/11/2024


      Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

      Customer Answer

      Date: 11/11/2024

       
      Complaint: 22534320

      I am rejecting this response because: I can not accept any results until I am told what the company is planning on doing. I will send them the required form they submitted and will wait until they decide what they will do. I have been at this for almost 3 years now and dont want to just "click" that I approve of their final actions and wish to keep this complaint open until such time they received their required letter
      Sincerely,

      ******* ******

      Business Response

      Date: 11/18/2024

      Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

      Customer Answer

      Date: 11/20/2024

       
      Better Business Bureau:
       
      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I was contacted separtely by  a Lincare employee,  ***** *********** who acknowledged that I should not be billed any more and that my bill is zero and apologized for issue and the time it has taken to resolve it.  Thank you for your help with this matter

      Sincerely,

      ******* ******

    • Initial Complaint

      Date:11/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have called multiple times to lincarethey have been taking money from my account. I have spoken to my insurance my deductible has been paid in full. They keep taking money from my account..I have asked for an atomized billing statement with no response.

      Business Response

      Date: 11/11/2024

      Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

    • Initial Complaint

      Date:11/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lincare never sends a bill despite multiple attempts in the past two years. Even before that the billing was sporadic at best. Almost every time Ive tried to call their number, I get hung up on as soon as I select the option for billing. The one time my mom was actually able to speak with someone, they were calling from collections. They told her she was past due. She asked why she never got a bill and was told they were having billing issues. She asked how she was supposed to know she owed something without a bill and they told her she should have been looking at her insurance to see. This is for my moms oxygen and is literally life or death. The fact that they are so disorganized and you cant even get in touch with them is tantamount to malpractice.

      Business Response

      Date: 11/11/2024

      Unable to process due to having no knowledge of who the actual patient is. No name, date of birth or phone number.

    • Initial Complaint

      Date:11/08/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1st I have had 3 strokes since I started using this company. I found out today after being put in the hospital for my 3rd stroke that the company has cancelled my PIN number because I was testing to often, after my cardiologist told me to test every other day. They will only send me six test strips every 12 weeks. And the customer service ***** so horribly. I asked if they were willing to take responsibility if I have a stroke and die, they of course told me no, but kept saying how they can only send me 6 test strips every 12 weeks. I am looking for another way to handle my INR. They may not care but my family and I do. I have a child and not wanting to die anytime soon. I just need them to help but you can never get anything from them. I just pray I dont die. But this company doesnt care never has and never will.

      Business Response

      Date: 11/11/2024

      Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

    • Initial Complaint

      Date:11/06/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have tried many times to update this company with the correct insurance information. We have been advised to contact their billing department which does not answer and voice message indicates their department is closed. Billing inquiries phone number is: ************. Local and parent company have the correct information, but are unable make contact with the correct department. Any help would be greatly appreciated.

      Business Response

      Date: 11/11/2024

      Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

      Customer Answer

      Date: 01/02/2025

       
      Complaint: 22522132

      I am rejecting this response because: See attached form. 

      Sincerely,

      ****** ****

      Business Response

      Date: 01/06/2025

      Please see attached resolution letter. 

    • Initial Complaint

      Date:11/06/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lincare is used by Optigen to supply and bill for CPAP supplies and services. They have failed to provide services and changed the patient portal. They NEVER notified members of this change. Not only did they not notify me of the change, but they NEVER sent any statements or bills. And my supply shipments have not been arriving.

      Business Response

      Date: 11/06/2024

      Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

    Lincare Inc. is NOT a BBB Accredited Business.

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