Complaints

This profile includes complaints for Lincare Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Lincare Inc.

  19387 US Highway 19 N Clearwater, FL 33764-3102

• 

  Lincare, Inc.

  644 W Lancashire Blvd Bella Vista, AR 72715-3027

• 

  Lincare, Inc.

  521 S 7th St Arkadelphia, AR 71923-6041

• 

  Lincare, Inc.

  5811 S 28th St Fort Smith, AR 72908-7505

• 

  Lincare, Inc.

  8735 Sheltie Dr STE D North Little Rock, AR 72113-6792

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RE: Billing questions and transfer of service After being on hold for 1.5hrs+ daily for 5 days in a row, I was unable to talk to anyone at the billing service phone number provided on my invoice. Additionally, after calling the local office in ******, ** and leaving voice mails requesting a call back, I still have not had anyone contact me. I tried different extensions at the local location, none of which had anyone answer their phone or call me back.I logged into the patient portal to send an email on 3 different occasions, each time getting an error when trying to send saying "something went wrong, please try again later".I have been trying to get in touch with/speak to a representative to discuss my issues and questions for over 2 weeks now and I still haven't heard a peep from anyone at the company. I keep getting invoices in the mail saying I owe them money but they wont answer their phones or call me back to answer my questions or to pay my bill.I plan to move my service to another company because of this experience. BUT I CAN'T GET ANYONE ON THE ******

  Business Response

  Date: 12/01/2022

  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form filled and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.

  Customer Answer

  Date: 12/01/2022

   
  Complaint: 18479456
  
  I am rejecting this response because:

  I have not received communication from LINCARE as requested.

  Signed HIPPA form from me (complainer) is attached.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 12/07/2022

  The attached HIPAA release is cut off. Please fill out this one. 

• Initial Complaint

  Date:11/29/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a notice on 11/11/2022 that my account at Lincare (A ************** was in default for $335.18. When calling the number in the collateral ************ it states to press 0 to talk to someone in billing. Pressing zero gives you an invalid selection message. Pressing Option 3, I am on hold for over 2 hours now with out hope of them responding I have no invoices to back up why i owe $335.18. I will not pay just because they told me to pay it.

  Business Response

  Date: 11/29/2022

  We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.

• Initial Complaint

  Date:11/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving CPAP supply from Lincare for 6 months ago, under the belief that my insurance was covering 80/20. On the statement, I will responsible to pay the code of service only was $15.34.At the beginning, they charged me $62. 39 when they delivered the device, without receipt. The first statement sent to me did not show the amount that I have paid in advance, but still adding up $6.46 monthly as the first line says: customer beginning balance. That's the way they ripped off seniors. How many others are being overcharged and paying it? Since the 2nd statement, I have made too many calls, but no response, even though I left the message. They also blocked up the iPhone pairing with the device, when I asked them to release it, and she said pay a fee $4.50 monthly. I contacted the ResMed device, they reply no charge at all if I want to do so. My request is I want them make a clarify correctly on the bill statement, send a list of charge since the beginning, because I got bill on every month was different, somehow for a month August be charged more $28.26, I don't know what's happen, even I dare not ask them to send more supplies to me. This company as I have known they keeps charge in triple price from others.

  Business Response

  Date: 12/01/2022

  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form filled and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.

  Customer Answer

  Date: 01/05/2023

   
  Complaint: 18471602
  
  I am rejecting this response because: Date of the itemized statement 12/08/2022 they send to me after I have complaint posted on Nov.2022. It's still unsolved on the bill statement. They don't reply why they charged $62.39 at the begining. I can prove it because I have statement from the card. After that, they send me a bill state on the first line ,such as : customer previous balance as $6.46. I just get the **** on 7/1/22. Why I have remaining balance on the previous month? and keep going charge on that way,and the next month **** keeps charge more such as FF replacement cushion charges $9.09 +**** monthly. I did not order this and ask them for a RETURN label, and ship back to them , in this statement still keeps in charge . In this statement state the amount to pay or charge not accurate. From month of Nov. throu Dec. is correct. Can you review and one more time issue the new statement show me the accurate bill. Then , I will responsib le to pay exactly the code of service on the bill.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 01/12/2023

  We have resolved the concern for this patient and mailed a letter-this will take
  7-10 business days. Should you sign and date the ***** release, noting the BBB
  as an authorized representative, I will be happy to forward the resolution to
  them.

  Customer Answer

  Date: 01/31/2023

   
  Complaint: 18471602
  
  I am rejecting this response because: Complaint about Lincare LLC. in ***********. ID #******** The ******************** of West Florida sent a message to me on Jan 23,2023. Unfortunately, I just returned home after I got a vacation. I opened the message on Jan 29th, but they closed the file due to not responding. I borrow this link to describe a letter under .jpg, cause in this frame I just post only **** characters only. All the attachments upload here including: 1./ Letter to: *************************************************************************** 2./Form HIPAA (as requested) 3./Itemized Statement (date 1/11/2023) with my remarks on each line. 4./All 6 pages of statement from card services remarks payment to Lincare. 5./All 6 pages of statement from Lincare. 6./ 1 attachment shows my CPAP blocks by Lincare, can't retrieve the personal data from the device.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 01/31/2023

  We are unable to open jpeg files.  Please resubmit as a pdf file.

  Customer Answer

  Date: 02/27/2023

  I signed again the new form HIPAA and send it to you for reviewing. They did not solve the big issue with overcharge to my account, even the cushion of the mask,I had returned to them as well when I asked for sending a return label ,then I packed back and already drop off at *** store.But it's remaining a charge on August 2022. Last week I have opened in my account with insurance and see they made a false charge to the insurance.

  All the charge Lincare made it to the itemized statement recently with insurance, insurance has rejected all of them. And with me, they keep counting and charging on each detail which is listed on the statement as I rejected as well. I just have paid with the code service only.

  Thankyou for sending email .

  Best regards,

  *******************************

  Business Response

  Date: 02/28/2023

  We are contacting billing for additional answers to your request.

  Customer Answer

  Date: 03/15/2023

   
  Complaint: 18471602
  
  I am rejecting this response because: The accounting do a mess in my account with numerous amount billed, adjusted amount untrue, objection.
   
  A. Reply and analyze itemized statement made by date 1/11/2023.
   
  Line 1 -2 : accepted payment due Code E **** and E 0601.
  Line 3-6 : untrue, objection
  You cant split the accessories belongs to CPAP separately to charge me off. As I have known CPAP device including tubing combines ************** in the box ,including one piece of filter. All together has been paid by insurance and patient with Code E****.
  And the nasal CPAP consist of 3 points: frame ,cushion and headgear with Code E0601. Thats also called full face mask.
  Line 7-8 : ok with correct billed.
  Line 9 : overcharged $6.46. ( From here, you got a big mistake by using my card to make auto payment without my authorize give you a permission to do so}
  Line ***** :You keeps going used my card to make auto payment again with the amount $21.80 and the other consecutive charges $21.80  (see attachments)
  Line12-13 : ok with the correct payment billed.
  Line ***** : (8/18/22) FF replacement cushion charges $12.92 : untrue, objection.
  Explaining: I didnt make order, you send it. When I get the box, I am asking myself, whats this inside? I called up to you and ask whats for with it, then I ask a Return Label from you ,you send it via UPS,  then I shipped back since I got the label. 
  Why the charge still remains in my account ????
  Line 16 :ok with correct billed.
  Line 17 :paid exactly with the amount on the statement 10/01/22 by Wyndham card.
  See statement attached)
  Line 18 -23 : ok with the correct billed. Have no further question.
   
  B. Summary of my payment have paid. ( see attachments of all transaction)
  06/01/22 : Since I got the first statement, I didnt see any info about the amount I have been paid at the beginning I got the device ,it seems to be invisible . 
  The amount charges $62.39.
  08/01/22 : You used my card paid by auto payment $6.46
  08/11/22 :                                                                      $21.80
  08/11/22                                                                         $21.80
  09/01/22                                                                          $21.80
  After I found out what you have done on my card ,I report to **** services, then they block you from there, and I get a temporary credit back -$21.80.
  10/01/22 :I used Wyndham card service to pay amount $11.51 as you posted on statement.
  Total payment I have paid since 06/01/22 were $145.76
  C. Cost for rental due code E**** & E0601 are:
  E**** : $3.78 /monthly    X 12 =45.36
  E0601 : $11.56/monthly   X12 =$138.72
  Total cost : $184.08
  D. Remaining balance:
  $184.08 - $145.76  =$38.32
  I will pay off the remaining balance at once ,if you agree with my reply and analyze sheet.
   
  My request is,
  After I filed complaint Lincare  did unblock my Air device, I just start using it and pair with the iPhone( in the month of January 2023.) I can see and view my data only just 3 days , then once again they try to block up again my device. I cant retrieve my sleep data anymore ( see attachment picture of device)
  This act called violence ,abuse customer due to the Act. Of Right Consumer.
  Finally ,you have better clarity of where the end game for overcharging and thats what matter most and you should do transparency in your business soon.
  I will report to insurance about this issue if you keeps block up my device.
   
   
  

  Sincerely,
  

  
  *******************************

  Business Response

  Date: 03/16/2023

  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
  

  Business Response

  Date: 03/20/2023

  The ***** signature on the form does not match the patient's name.

• Initial Complaint

  Date:11/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lincare is contracted to supply oxygen to my daughter. She cannot live without it, and without portable tanks, she cannot leave the house to visit the doctor or go anywhere else. They used to provide liquid oxygen, but have switched her to a concentrator and compressed tanks. Now they fail to deliver the compressed tanks, leaving her homebound and at risk of death in a power outage.

  Business Response

  Date: 11/29/2022

  We are unable to locate this patient as they are unnamed. Please obtain identifying information-customer ID, DOB, Name, etc. 

• Initial Complaint

  Date:11/29/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, my name is ***************************. I have a son with special needs. The list of his diagnoses is too long to type here but I can definitely provide it in future correspondence. Im writing in regards to an ongoing negligence of his medical needs by a company called Lincare. Their website info is as follows:https://www.lincare.com/en/locations/******-**-lincare This weekend, his feeding pump stopped working properly and wouldnt pump anymore. Lincare has an emergency line to call for situations such as this one where your equipment may malfunction and if it does they have an emergency and on call staff to help handle these situations.I contacted Adult pediatric specialists that ultimately leads me to Lincare for his needs. I talked to multiple people that night about the emergency at hand and us needing a new feeding pump as soon as possible. On Saturday night, 11/26/22, I spoke with many reps within the company all night up until midnight. They ran me in circles of who to talk to and I did and remained calm the entire time. (The calls are monitored and can attest to my disposition and also every conversation I had). Once I finished jumping through the hoops, I was continually told that they would give me a call with when they could deliver the pump. I was told at the worst it would be the following morning that I would receive the call from their local office ************** I posted the link to above). No one did, to this point and time today. This entire time, my son, who already has an insane amount of medical issues, cant eat due to them not only never contacting us for delivery but never even calling to tell us why they couldnt make a delivery or giving us an option to drive to pick the pump up ourselves.To this very moment we still havent received any response from this office and Ive been calling since they were supposed to be open at 8:30am est this morning. My son still doesnt have a feeding pump or an explanation for why he doesnt.

  Business Response

  Date: 12/01/2022

  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form filled and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.

• Initial Complaint

  Date:11/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My sons feeding pump completely stopped working today - I called the office in **** 2 weeks ago concerning there was an issue with the battery not staying charged - I followed up again last week nothing was done. I called the after hours number in **** today still no help. Finally was able to get in touch with someone and to a National number who was helpful but we needed a new pump asap- LINCARE is a sorry company - needs better customer service and technicians

  Business Response

  Date: 11/29/2022

  We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.

• Initial Complaint

  Date:11/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My father used Lincare for about 5 years. They were terrible from start to finish. When you call the local number if they don't pick up it automatically goes to a national number Lincare number, and those folks say sorry can't help you, please talk to your local Lincare office. I spent many days, hours helping my dad get his supplies during those 5 years. He died this in June of 2022. I called them within days of his death so they could close his account and pick up his supplies. They didn't close his account, tried billing it to insurance, and it was denied because he died. They kept sending bill and after bill, so I called again. But they continue to send bills. Lincare needs new leadership, a complete overhaul of their business practices, and someone watching over them to make sure folks are getting what they need.

  Business Response

  Date: 12/01/2022

  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form filled and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.

• Initial Complaint

  Date:11/28/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was given cpap product per doctors perscription, I was told the device would be paid for within 4 months. The last bill was never sent to my provider at that time so the last payment could be made, now they have been charging my new insurance and me to lease the equipment at a crazy monthly rate. I tried to resolve with many calls and requests for their contract sent to FL Blue in the beginning and statement of account since the beginning of receiving device and they never respond or call back when I am in a meeting, they never answer their phones. They don't call back and I need to get them the equipment back and resolve the balance bill they keep sending me for almost ****. dollars which I could buy the machine for. Thank you

  Business Response

  Date: 12/01/2022

  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form filled and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.

  Customer Answer

  Date: 12/08/2022

   
  Complaint: 18461210
  
  I am rejecting this response because: This is only for a response to provide the attached.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 12/08/2022

  Please see the attached resolution.

  As a Patient Advocate at Lincare, my goal is to ensure that our patients are satisfied with the products and services we provide. I appreciate having the opportunity to review this matter on your behalf.
  
  In response to the grievance received from the Better Business Bureau, I have communicated with the **************************** It was advised that BCBS pays 10 months and then the unit is converted to a purchase. BCBS only paid 3 months before you moved to Cigna for insurance. ***** stated the high balance was due to the charges being applied to the deductible but after it is met, they cover the claims at 80%. It is my understanding that a Billing Manager has attempted to call you and left a voicemail.  
  
  Again, thank you for taking the time to share your concerns with Lincare.  We appreciate hearing about your experience.  Your communication is appreciated and very valuable because it helps us improve the services and care we provide.  
  
  
  
  

  
  

  Customer Answer

  Date: 12/10/2022

   
  Complaint: 18461210
  
  I am rejecting this response because:  Your representative told me 4 months and paid, which BCBS should have paid and they confirmed when I called them then it would have been paid.  Why should even the insurance company pay so much for a device that can be paid for on line for he same as you charge to rent over 4 months.  I want the payoff or return this device at this point, I will not work with such a company that you overcharge so much on this device.  You can't even provide the billing history and statement for the account as I have asked for multiple times.  I will take my bills and show the cost of the machine if insured bought themselves and share it publicly it to show what your company is doing to insurance company's and users of this device.  I am entitled to the details of this account from day 1 please send them as asked many times.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving medications for my nebulizer from Lincare since June of this year (2022). They have continued to bill me even though they have not been paid from ******** due to the fact that they continue to file the claim improperly. I have talked to LIncare and was told they would call me back. They never call back. They also have never reconciled the matter with ********. Now I am getting letters stating that they will send my account to collections if I do not make a payment. I have never dealt with a more incompetent company before. Their inability to rectify this matter with ******** is mind boggling. I have written the company a letter stating that I will not pay until I see and EOB from ******** showing what was billed and how much ******** paid and what my portion is.

  Business Response

  Date: 11/29/2022

  We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.

• Initial Complaint

  Date:11/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have returned 2 boxes of supplies that I did not order but was charged for and now have a bill over $700 for a cpap, I make a payment every month. I have made multiple calls and IF I am able to actually speak to a human they tell me they are going to put me on hold and then never get back on the phone, or they tell me I've called the wrong department and to call this number. I had one lady tell me to not make a payment until I heard back from her and that was a month ago that she was supposed to "check into it" and return my call. They send me a bill with a number to call and when I call they say I've called the wrong ***** The hold times are extremely long just to be able to hot buttons to supposedly get you to the right department t and then it's never the right one. I have even told them I'm to the point I'm ready to return the machine and be done with them, but I'm afraid to return it and then Co tinge to be billed. I honestly don't know what to do next. I am getting no where and am concerned they are going to turn it over to a collection, when I don't owe the money.

  Business Response

  Date: 11/23/2022

  We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.

  Customer Answer

  Date: 11/29/2022

   
  Complaint: 18448838
  
  I am rejecting this response because:
  I have not recieve anything from them and have multiple calls and attempts to reach ***** who called me with her extension, then when I called that extension 2 different times, first time the guy said to hold , I held for over 30 min then got disconnected, the next lady said she was told to redirect my call but would not tell me who instructed her to do so and she sent me to a billing **** that kept me on hold until it disconnected. So I feel no attempts besides an empty promise phone call was made.
  Sincerely,
  
  ***********************

  Business Response

  Date: 12/01/2022

  The mail was delayed with the holiday-this was mailed out on the 23rd but the ************** may not deliver it until this week or next due to the holiday. Please close, this has been resolved.