Business Profile

Medical Equipment

Lincare Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Lincare Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,098 total complaints in the last 3 years.
291 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/22/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company hounds you with recorded messages on a daily basis and when you try to call them back it takes forever to place an order. I have tried on several occasions to have my number removed but they still continue to leave messages. Unfortunately they have my landline number so I cannot block the call. **************** is pretty much non existent.
Business Response
Date: 11/22/2022
We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.
Initial Complaint
Date:11/21/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 6/23/22 I went to my local Lincare office to initiate getting c-pap supplies. At that time I provided all my insurance information both ********* Gold and Pa Health and Wellness. I asked for a print out of the supplies I received and was told they could not provide a print out. A few days later I received a printout of the supplies which totaled $239.00. I then received a statement dated 06/29/22 showing my ********* insurance was billed $1,016,11 for the same supplies! Lincare only submitted to ********* Gold. I immediately called the billing number on the statement and was on hold for over 30 min with no answer. I hug up and over the next several days tried to call the billing number ************ and was on hold for 30 - 45 min each time with no answer. I eventually called the local office ************ and was told they did not have PH&W information. I again gave them the information. This situation repeated itself over and over the next 4 months I would receive a statement/bill call the local office because I could never get an answer at the corporate billing or customer service number. I was told each time by the local office that they did not have my PH&W information. I would again provide the information. On 9/14 I spoke with *******, ******* and ******* at the local office and again provided the information! I was told that I should disregard the bill. I called the office again in October and went through the same scenario. I am still receiving a billing statement from Lincare along with letters threating collection. I again contacted the local office today (11/18/22) This time I was told they do have my PH&W information on file. ******* said they also can not get through on the corporate billing # and that they must submit a form to resolve issues. I asked to speak to ******* and was told she was not available but would call me back on Monday. I am getting calls sometimes 3 x a day to re-order supplies - NOT!. There is something very wrong here.
Business Response
Date: 12/01/2022
<<BBB Instructions.docx>>
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form filled and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Initial Complaint
Date:11/18/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/18/2022 Lincare pulled over $400 from my bank account and bouncing said account without warning. They have not been given permission by myself or my wife. The only way they could have gotten my card number is when I got my new machine. I had to hand the girl my card for my co-pay. If they got it that way, that's called theft. Not only will I get my money back but, I will prosecute. You are now blocked from accessing my card and if need be I will change my account. Be forwarded, you stole from the wrong person.
Business Response
Date: 11/22/2022
We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.
Customer Answer
Date: 11/22/2022

Complaint: 18435742

I am rejecting this response because: A letter? or a $400+ check. A letter doesn't help me when I'm on limited income. Why eve waste the time to send such a vague message?

Sincerely,

*************************
Business Response
Date: 11/23/2022
************** has not signed a valid HIPAA release. I cannot disclose the details until we have it. In the interim, the resolution has been sent. Can we close this?
Customer Answer
Date: 11/23/2022

Complaint: 18435742

I am rejecting this response because: I can't confirm what this business is done nor has anyone offered me a HIPPA sheet. Not sure why this has to be so "masonic" this isn't about my heart or health records. It's about money. Quit playing games.

Sincerely,

*************************
Initial Complaint
Date:11/18/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I Contacted Lincare in August of 2022, regarding making a payment of $22.08, and to confirm, when my payments would end for a cpak machine. My share after insurance was $11. The customer service person informed me that, I didn't owe them, but I was due a refund. I was further informed that I would receive a refund in few weeks. I called back in September, and inquired about my refund, and was told the request was sent to the pay department, but they had not updated my account yet. I have received a bill in October and November, requesting payment for $22.8, I have repeatedly attempted to call the payment center, after waiting on hold for over an hour each time with no response, I became frustrated. I was prepared to make payment in August, until I was told that my plan ended in July, and I was due a refund. I have no problem paying if I owe, however I would like an explanation of why I received incorrect information, and is now receiving letters indicating I'm not cooperating. It's nearly impossible to speak with someone. My account# is *********. Please, have someone to review my account and notes entered by customer service and update me on what happened.
Business Response
Date: 11/21/2022
We have resolved the concern for this patient and mailed a letter-this will take **** business days. If you obtain the ***** release, I will be happy to forward it to you.
Customer Answer
Date: 11/28/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:11/17/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Lincare continues to charge me for CPAP supplies that were returned to them unopened. I was told by their representative that these supplies could be returned, and when their employee came to pick up my CPAP machine, they took the supplies, however no credit was issued. I have attempted to resolve via numerous phone calls and was simply shunted around from one person to another, all misplacing blame. And when attempting to contact the national office I was told there were no representatives available and hung up on every time, no matter the time of day. I am unsure of the exact amount because the invoice doesn't list itemized charges. Invoice number BBLRJ02Q. I returned all equipment that was sent after the initial equipment.
Business Response
Date: 11/28/2022
We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.
Customer Answer
Date: 11/30/2022

Complaint: 18416990

I am rejecting this response because: The company stated that they have resolved the issue and sent me a letter that should arrive in **** days, however the BBB states you need to hear from me regarding whether I accept their fix within 10 days. I dont want to respond that I accept until I receive the letter from Lincare and see that the matter was actually addressed, which may take more than 10 days if there is a mail delay due to the holiday, etc. They did ask if you could obtain a HIPPA form which I have attached, so maybe if they receive that they will send you a copy of the letter and speed up the process. Thanks for your assistance

Business Response
Date: 12/01/2022
Please see attached resolution letter.
Initial Complaint
Date:11/17/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In August 2022 I called to cancel my CPAP machine due to it being too uncomfortable to use at night. Lincare scheduled a pickup for the very next ******** was picked up as scheduled. I asked, at the time of me cancelling my machine, did the cancellation automatically stop the monthly auto ********** was told yes. In September I was charged $40.27 by Lincare. I called them, which took an entire day of calling to get through to *********** was eventually transferred to someone that seemed to be of some help, however, they told me the reason that I was charged was because I cancelled the machine & not the supplies. Of course I asked what good were the supplies if I had no machine & that I was told my auto drafts would stop immediately when I cancelled. After a lengthy conversation she said that she had it taken care of now & the charges would stop & i would get a call from a supervisor regarding the charge. I never got a call. October rolls around & I have another charge for $40.27 & I repeat this process & am told they will check into this and a supervisor return my call. I received no call back & after a week had went by I called again. I was told they didnt know why this happened but would get it to a supervisor & return my call & assured me it was taken care of & wouldnt happen again. I still never heard anything from a supervisor. I work long ********** takes a minimum of an hour to even get through to someone that can assist ******* dont have time to call every ******** ended up not calling back. Here it is ************ wake up to a notification of yet another $40.27 charge. I will be calling my bank today to report this months charge as fraudulent since the charges have not stopped. If they will let me report the last two months as well, I will be reporting all three charges as fraudulent. I dont know if my bank refunds my money because I have never reported a fraudulent charge but I am requesting a refund for the three charges totaling $120.81.
Business Response
Date: 11/22/2022
We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.
Customer Answer
Date: 11/22/2022

Complaint: 18416837

I am rejecting this response because:

This complaint has most definitely not been resolved. I did finally receive a call from Lincare today, only after they received a complaint from BBB. I have attached my 1 hour 36 minute screenshot from my call today. After being on the phone that long with Lincare the only thing I was told was they dont know why supplies were sent after I cancelled my order with them and they dont know why charges were still taken from my account. Nothing was said to me about a letter being sent to me. I was told that *** would pick up two boxes of supplies that were sent to me back in September, within 5-7 days. The supplies come on different days and we had previously discarded one box because those supplies were of no use to us. The two boxes we do have are unopened and are the only thing we are being told we will be refunded for. I was told today that even though the equipment was picked up and I asked for all shipments and recurring payments to stop, and they continued to send supplies and charge my account that there is nothing they can do and they have no explanation as to why it happened but I will only be refunded for whatever I can send back. I spoke to a supervisor for about 2 minutes of this conversation, long enough to be told they were sending *** to pick up the supplies that I do have and from there she told me I would need to talk to the billing department. The billing department is who told me all of what I have explained thus far. I was not happy with that explanation as I feel I should be refunded for everything since I sent the machine back and asked charges to be stopped and then asked to speak to a supervisor again and was told they could not get a supervisor on the phone, after me being placed on hold several times for several minutes. So, no, this is not at all been resolved.

Sincerely,

***********************
Business Response
Date: 11/23/2022
************** has not signed a valid HIPAA release and we cannot disclose details until he does. The resolution has been provided via mail. Please close this.
Initial Complaint
Date:11/17/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am on a double lung transplant list an I need my supplies,I ordered my supplies on a Monday an I don't get any of my Nebulizer supplies an when I order my oxygen tanks some come half full this company is goin to kill someone
Business Response
Date: 11/23/2022
We have resolved the concern for the patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.
Customer Answer
Date: 11/23/2022

Complaint: 18416383

I am rejecting this response because:
This problem was not solved until 12:12 today and still not resolved because part of the order is still missing.

Sincerely,

***************
Business Response
Date: 11/29/2022
We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.
Customer Answer
Date: 11/30/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************
Initial Complaint
Date:11/17/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
June 2022 a present. My mother received an oxygen concentrator from Lincare in June 2022. At this time she was told that the entire cost for Lincares services wouldnt be covered by her insurance however she continues to receive past due invoices currently at $203.00. She spoke to **** at the *****, ** office who said that it should be covered, made sure my mothers information was correct, and stated she would take care of the issue and my mother would not receive any more bills. Since then she has received 3 more past due invoices. We have sent two letters to Lincare at ***************************************** with copies of the billing statements and copies of my ***************** cards. We also requested an itemized billing statement showing what was charged by Lincare and what her insurance has paid. We have also tried calling Lincare on 4 other occasions but cannot get through to anyone - either sent to voicemail or left on hold. My mother tried switching to a different DME company, but they will not accept her because of the past due bill with Lincare even though they to say her services should have been 100% covered. Now my mother will not use her oxygen because she says she can not afford it despite me trying to explain to her that they will not charge her more or less for using her oxygen now that its been delivered, not to mention the detrimental health problems that not using the oxygen will cause. Lincare has not ever called to follow up to see if she needs any tubing, to make sure her equipment is working correctly, or to even follow up about the invoice. My mother is worrying herself to death and is also smothering every day because Lincare wont update her insurance information and fix her billing statement.
Business Response
Date: 11/21/2022
We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.
Initial Complaint
Date:11/16/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned a device that was damaged that was never used and they are still charging me monthly for rental. I am not paying it. I had 30 days to return it free and clear and did so as I was told. I spoke with billing department and they threatened me and told me they suggest I pay it. I will take this further if needed my account # with them is ******** They stated this machine was covered 100% from insurance after I found out it wasnt covered I felt this was a bait and switch tactic.I refuse to be charged for a cpap machine I never used and returned in the time allotted of less then 30 days.
Business Response
Date: 11/21/2022
We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.
Customer Answer
Date: 11/21/2022

Complaint: 18414440

I am rejecting this response because:
The machine was returned and the facility took it back within the 30 days required. It should not matter why it was returned whether broken, not to my satisfaction or any other reason etc. I had 30 days to return per the faculty and did so rightly. I was told there was no charge for this machine and was lied too. I will not accept making any payments for a machine I did not use.
This has been a very unpleasant experience and its a bait and switch tactic.
I also was told on the phone by one of your reps that this bill would be erased only to find out I got the attached letter in the mail.
I am the consumer and this is unacceptable.
If no resolution here I will take it to the news outlets and Consumer Protection & Antitrust to escalate it further

Sincerely,

*********************
Business Response
Date: 11/23/2022
This patient has not signed a valid HIPAA and we cannot disclose any details until they do. The resolution left Monday and the patient needs to allow the mailing. Please close this case.
Customer Answer
Date: 11/25/2022

Complaint: 18414440

I am rejecting this response because: again The product was returned and not used. Any Hipaa form I need to fill out I will. This is BS and will not accept anything but a zero bill for a machine I have not used and return. Where is my customer satisfaction? I am not a satisfied customer of their product and bait and switch tactic trying to get money from poor helpless old folks that were told insurance would pay for the machine 100%. when this was not the case I returned it. I should not be held accountable for being lied too.
I will not accept any resolution but a zero balance owed.

Sincerely,

*********************
Business Response
Date: 12/06/2022
We have resolved this concern. Unfortunately, **************** is not in agreement. Would you please close this case? Without the ****** I cannot release the resolution letter and the attached is not signed.
Customer Answer
Date: 12/06/2022

Complaint: 18414440

I am rejecting this response because:

The Hipaa was sent. Plus I had 5 days to respond and I did so immediately. Hipaa was sent through BBB e mail. I found no other way to up load it here in this portal from the previous message I received. Now I see an upload option so I will send again

Sincerely,

*********************
Initial Complaint
Date:11/16/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 15th, I was charged a recurring payment of $21.87. I was assured a month ago from the local office and corporate and they ended up illegally billing me. I called the local office today and they could not help. I've been on hold several times with corporate and no one picks up after being on lengthy holds
Business Response
Date: 11/17/2022
We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.
Customer Answer
Date: 11/17/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************

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Lincare Inc. is NOT a BBB Accredited Business.