Complaints

This profile includes complaints for Lincare Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Lincare Inc.

  19387 US Highway 19 N Clearwater, FL 33764-3102

• 

  Lincare, Inc.

  1340 Higdon Ferry Rd STE A Hot Springs, AR 71913-6411

• 

  Lincare, Inc.

  523 Lexington Ave Fort Smith, AR 72901-4640

• 

  Lincare, Inc.

  2927 N Point Cir Fayetteville, AR 72704-6811

• 

  Lincare, Inc.

  1101 Museum Rd STE 1 Conway, AR 72032-8580

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/16/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****************************** I was given an ******* **** machine when I was Active Duty through ****************** Upon my retirement from service in January 2022, I called ******* to let them know to stop sending me supplies because I will be getting them through the VA as a disabled veteran. At that time, I asked the **************** Rep if there was anything else I needed to do and she informed me no and that all supply shipments would be stopped, and my account closed. She never mentioned that Tricare was still renting the **** machine.In September 2022, I received bill from ******* of almost $800 dollars for supplies and cpap machine rental. After numerous attempts to reach someone by phone in which I would wait ***** minutes on hold and then get hung up on. I finally reached a customer service rep who transferred me to supply shipment department. They informed me that they would disregard the charges for the supplies, but I would have to talk to billing for the rental cost portion.Once again, it took me over a week of calling almost every day to get a hold of a Customer Rep in billing. After several minutes of back and forth and explaining what happened, I gave the rep my new insurance information and she informed me that this should settle the rental bill.On November 14, 2022, I received a bill again for the original amount of almost $800 dollars. I have been trying to call ******* billing department again and have been on hold for over one hour only to be hung up on. I don't why the ************************** even deals with this shady and unprofessional company to provide service to **************** Members and their families.

  Business Response

  Date: 11/21/2022

  We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.

  Customer Answer

  Date: 11/29/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:11/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've called repeatedly trying to get a hold of customer service regarding double billing which occurred and was supposed to be rectified. I was told it would be corrected & I would be called back. This was in September. No one called me back as promised. I was overbilled.I've tried 10 times to call ************ and held up to 30 minutes. Was sent a letter indicating my balance is past due. No options to leave messages. Tried to call the number on the front of this complaint form. Transferred twice, ****** finally answered then told me she had to send me to billing again. No. I need this bill corrected and another corrected itemized statement sent to me and my amount owed adjusted

  Business Response

  Date: 12/01/2022

  <<BBB Instructions.docx>>
  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form filled and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.

• Initial Complaint

  Date:11/15/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lincare has terrible customer service support. Every time I call **************, I am on hold for more than 10 minutes. The last call I spent nearly 35 minutes on hold. It doesn't matter what day you call; it doesn't matter what time: they have not got adequate staffing for answering the phone. Further, they have no email address, no chatbot, and no social media where you can report any problems. They need to bolster their customer service sector; what they are doing is HIDING from their customers, which is unacceptable. If there are problems or needs, they need to be available, reachable, and in-person to solve them.

  Business Response

  Date: 11/21/2022

  We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.

• Initial Complaint

  Date:11/14/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Having problems with my CPAP machine and I have called 4 times in two weeks never received a call back at all. This will be the second time I have had problems. The first time I had to stand at the font door and ring the bell for a while before someone I could see answered the door

  Business Response

  Date: 11/21/2022

  We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ****** I will be happy to forward it to you.

• Initial Complaint

  Date:11/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received a bill from Lincare after my insurance paid, for items received in June 2022. The amount due was $36.88 and was paid 7/15/22. I then noticed that Lincare deducted this amount twice from my checking account. I have called them numerous times, once on hold for 43 minutes. This is not a large amount of money but very frustrating due to lack of customer service. *******************

  Business Response

  Date: 11/21/2022

  We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.

• Initial Complaint

  Date:11/14/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently a customer of ******* ********************** **** Machine supplies + rental which contract was established between ******* Lincare and ************************** under account # ******** in which i am the ******************** ****************** DOB 11-04-1983 with the home address located in **************.The **** machine rental, had a commitment of 13 months. The contract was signed on AUGUST 24,2021 and the last day of rent to owe **** machine was due on 09/24/2022. My Tricare health insurance was up on 08/31/2022 and I am aware and I do acknowledge that I owe the last month of the commitment ( 09/24/22) for a total amount, as indicated by the customer service rep,of 52$ plus the coinsurance for the supplies of $8.50 for 5 months ( for some other reps, for 7 months). So I approximately owe the company $100 in which i am trying to pay off. For some reason, their billing system to submit the payment online, does not update more than once a month, when the new billing cycle comes up. As i was ready, after numerous phone calls to the company, to pay off my final bill, it came up that i have been charged ALSO for the cpap rental for the month of October in which there should not be any other charges past 9/26/22 making a total owe to the company of $150.48. Yet no adjustments are done and I am at risk to keep getting charged for the upcoming months i do not owe. Before this will add up more charges i do not owe and since there is no adjustments on the bill, I am not able to pay the correct amount of charges I owe to Lincare and this may result for me being sent to debt collectors agencies for the Lincare mistake in which i do not want that to be happening. Lincare as of today, has never sent me any statements, any notification to show exactly what i owe and paying my final bill online would be the quickest way for me to close out my account ONLY if i will get the receipt and knowing that Lincare will stop charging me unjustifiably. I need my final be to be adjusted BEFORE NOV 30

  Business Response

  Date: 11/21/2022

  We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.

  Customer Answer

  Date: 11/28/2022

   
  Complaint: 18398720
  
  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me to a point.
  the remaining balance of $ ***** has been charged with credit card through the phone on 11/17 after the phone call recieved by lincare. ( see attachment) The payment was finalized and collected on 11/19. On their online website, still shows that I owe $***** but the last 4 digit of my cc has been recorded for some reason. On 11/25, I recieved a mailed letter, dated 11/21 from the patient advocate  ********************** stating that in response to the complaint made with BBB, it has been advise that I owe these $***** but nowhere is to mentioned that these money has been collected and cashed on 11/19.  At the same time, I have recieved the adjusted invoice for this amount. The invoice was generated the same exact day that I submitted the payment. I want a written notice mailed to me confirming that the remaining balance of $***** has been recieved therefore, my account is now closed.Lincare, Telefonically confirmed to me on 11/17 that with this balance paid off, it would had closed out my account. Also, online, I would expect to see the balance at 0 as, once again, this account has been paid off. No more noticed, for payments nor debt collectors notifications should be sent out to me. 
  see all the attachments and please have them confirmed via mail or email that all is paid off. 
  Thank you 
  ******************
  

  Business Response

  Date: 12/05/2022

  We have resolved the concern for this patient and mailed a letter-this will take
  7-10 business days. Should you sign and date the ***** release, noting the BBB
  as an authorized representative, I will be happy to forward the resolution to
  them.

  Customer Answer

  Date: 12/12/2022

   
  Complaint: 18398720
  
  I am rejecting this response because thats the only option I have at this time.

  yet I didnt receive any notification mail and yet online through LINCARE.COM/ pay bill section, still shows, I owe 40.27$ when that was paid off on NOV 17.

   

  please have the company providing a statement, NOT a phone call, stating the balance is at **** therefore my account is closed. 
  need to see also the online portion at ****$ balance 
  
  Sincerely,
  
  ******************

  Business Response

  Date: 12/15/2022

  Should you sign and date the ***** release, noting the BBB
  as an authorized representative, I will be happy to forward the resolution to
  them. The letter has been mailed.

  Customer Answer

  Date: 01/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. At this time the response is  satisfactory therefore no further follow up is required at this time. My balance turned at 0 on Dec 21st, 2022. I will still monitor the companys website making sure no further charges will be in place.
  
  Sincerely,
  
  ******************

• Initial Complaint

  Date:11/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lincare has provided medical supplies for CPAP machine. Over the last couple years when they call we tell them we don't need any supplies and we will call when we need anything. I have over 20 boxes of stuff I'll probably never use because we would tell them we didn't need it and they would send it anyways. I have kept up with billing and paid ALL invoices that I have received. I received a bill for over $800 in September and it said it was still pending with my insurance. I was trying to figure out what in the world was pending and what costed over $800. My granddaughter helped me realize that the invoice was dating back to 2019 for supplies I've already paid for. We tried calling and calling them never able to get through after waiting on the phone for 30+ minutes each time. Then I received a bill for $40 and I thought, well I guess they resolved whatever with insurance, so I paid it - but now realize I shouldn't have because I haven't received anything from them. Then I received a bill this weekend with an invoice date of 10/29/2022 / Inv # BBLRFZQC stating I now owe $900.43 and demanded immediate payment. I have called and called and cannot get through to understand what this amount is for as I've not received any supplies. My granddaughter and I created a profile on their website and it clearly shows I have a ZERO balance with no supplies ordered nor shipped since 2019. They are clearly scamming people out of money and need to be stopped. I also need to ensure they close out whatever $900 balance they claim I have because I have paid all bills with them and now I realize much more than I should have!! I wonder how many people they are scamming - it's sad to think this is how they make their money.

  Business Response

  Date: 11/10/2022

  We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.

• Initial Complaint

  Date:11/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a medical appliance on a lease / rent to own setup. I was told that after March '22 I would own it outright. I haven't received any bills for the machine for months. I recently received a bill for the last six months of rent. I believe this is in error. I have attempted to contact the company dozens of times. I am always on hold until it disconnects. Sometimes over an hour. I am now getting notices threatening collection (within two weeks of initial billing). Not billing monthly for a monthly rent is deceitful, and the threatening letters I believe are intended to scare people into paying an incorrect bill.

  Business Response

  Date: 11/16/2022

  We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you. 

  Customer Answer

  Date: 11/28/2022

   
  Complaint: 18370083
  
  I am rejecting this response because:

  The issue has not been resolved. The mailed communication simply said that they have been trying to reach me. It took a week of calls to get a callback from a "patient advocate". I got an explanation of why I'm being threatened with collection - because its "computer generated". The reason I was billed incorrectly was human error on their part. The person that contacted me could not offer any payment arrangements or keep me from collections. The only way to accomplish either one would be to call billing services - the department I have called dozens of times and could not get a person on the phone. So in summary, I got an explanation of their mistake, and was told the company policy was to issue collection notices. She said they are short of help and that the chance of getting ahold of a billing agent was not good. I was outright lied to initially on the payment term, incorrectly billed this year, and told good luck getting in touch with anyone who can resolve this and move forward. I got an explanation. Not a resolution. I can't stress enough that this companies billing practices are purposely deceitful. The agent that I spoke with confirmed that billing is a common complaint. Every aspect of our conversation was an apology with no resolution.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 12/05/2022

  We have resolved the concern for this patient and mailed a letter. Should you sign and date the ***** release, noting the BBB
  as an authorized representative, I will be happy to forward the resolution to
  them.

  Customer Answer

  Date: 12/12/2022

   
  Complaint: 18370083
  
  I am rejecting this response because:

  Mailing a letter stating we are reaching out does not resolve the billing issues. I'm going to pay the bill despite the incorrect billing, as I can no longer tolerate dealing with this. Do not make any further contact with me. 

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/07/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was previously with American Home patient before Lincare acquired the company. I paid my balance in full with American Home Patient. Almost a year after the fact I started getting bills about a balance due fromLincare, formerly American Home Patient. Numerous phone calls later, I get ahold of a representative who looks at an "archived" folder and can see they payment ledger from my original transfer and they can see the payments made. I have been told for 3 years that someone would contact me, but all I get is another statement saying I still have a balance due. But I cannot get transferred to or a return call from anyone who can resolve this matter. I want my payment applied and balance zero.

  Business Response

  Date: 11/10/2022

  We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.

  Customer Answer

  Date: 11/18/2022

   
  Complaint: 18363900
  
  I am rejecting this response because:
  I have received no communication in reference to my resolving complaint. I did however receive another statement with a balance due.

  
  Sincerely,
  
  *********************

  Business Response

  Date: 11/18/2022

  We will resend the letter.

  Customer Answer

  Date: 11/26/2022

   
  Complaint: 18363900
  
  I am rejecting this response because the letter I received is only a break down of my account. I would prefer to speak to a representative to address where money was applied and why American Home Patient had a paid in full but when Lincare purchased the account there is now a balance due.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an auto fill with lincare for my cpap supplies. I noticed on my statement from lincare that they charge me twice for the same items which are incredibly overpriced. I called them for an explanation and got the run around. I told them to cancel my service and that I didnt need the items they just sent. I was told they would email me a *** return label and that *** would pick them up. I have yet to receive a label and they have called me several times for payment. I have reminded them several times that I need the return label so that they can be returned. After several calls from them, I told them I would just Take them to their local office. I was told that I could not do that, that it had to be returned by *** only. They even verified my email they have on file. I have yet to receive a return label and still receive messages and payment letters

  Business Response

  Date: 11/10/2022

  We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.